Dear Mr. R., Thank you for your wonderful review and for sharing your experience with us. We are delighted to know you enjoyed our central location, comfortable accommodations, spacious rooms, and the restaurant and bar offerings. We also appreciate your feedback regarding the wardrobe and closet space, as guest insights are very valuable to us. It is a pleasure to know that everything else met your expectations and contributed to an enjoyable stay. We hope to welcome you back again soon. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Jurijs, Thank you for sharing your feedback and for returning after our renovation. We are sorry to hear that certain aspects of your recent stay did not meet your expectations. Regarding the breakfast offering, we regret that some items were not available during your visit. Due to high occupancy and a large number of guests attending breakfast at the same time, we occasionally face challenges in keeping all selections fully replenished at peak moments. Please rest assured that we are actively working with our team to improve replenishment flow and overall consistency of the breakfast experience. Regarding the €50 pre-authorisation, this is a standard procedure implemented by the hotel to cover any incidental charges during the stay. The amount is only pre-authorised and not charged, and it is automatically released after check-out if no additional expenses are incurred. We appreciate your honest comments, as they help us identify areas where we can do better. We hope to have the opportunity to welcome you again and provide a smoother and more enjoyable experience. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Kristine, Thank you for taking the time to share your feedback. We are very sorry to hear about your disappointment with the room allocation and, most importantly, about the incident you experienced in the shower. This is certainly not the level of comfort or safety we aim to provide, and we sincerely apologise for the inconvenience caused. Your comments regarding the room and the condition of the bathroom fixture have been taken very seriously and will be immediately shared with our housekeeping and maintenance teams for urgent review. If you are willing, I would appreciate the opportunity to discuss your experience further. Please feel free to contact me directly at Iv… Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Nikolay, Thank you for your kind review of Pullman Riga Old Town Hotel. We are delighted to hear that you enjoyed your stay, especially our sauna and pool facilities, as well as the fresh and modern atmosphere of the hotel. Your appreciation of our team and management means a great deal to us. We look forward to welcoming you back again soon. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Mr. Mihail, Thank you for your kind review of Pullman Riga Old Town Hotel. We are delighted to hear that you enjoyed the cozy atmosphere, cleanliness, and welcoming service from our team. It is especially nice to know that the room design and thoughtful details—such as the wireless charging and in-room amenities—added to your comfort and overall experience. We are glad your stay, even though short, was such an enjoyable one, and we hope to welcome you back again soon. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Gayane, Thank you very much for your kind review and for choosing Pullman Riga Old Town. We are delighted to hear that you enjoyed the cozy atmosphere of our hotel and our beautiful location in the Old Town. It is also wonderful to know that our service and cuisine met your expectations. Your positive feedback is truly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town

Dear Dmitrijs, Thank you for sharing your feedback regarding your stay at Pullman Riga Old Town Hotel. We are glad to hear that you appreciated our central location, as well as the lobby and restaurant. At the same time, we sincerely apologize that the bathroom and amenities did not fully meet your expectations. Please note that dental kits and other specific toiletries are available upon request, and we are happy to provide them to ensure a comfortable stay. Your comments regarding the bathroom have also been shared with our team to help us improve. We truly value your observations and hope to have the opportunity to provide you with a fully comfortable experience on your next visit. Warm regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Jelena, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest comments, as they help us identify areas where we can improve. We regret to hear that the busy New Year’s period impacted your experience, particularly regarding access to the restaurant and the waiting time at the bar. We also apologize for the absence of an entrance mat in your room. Your observation regarding the wet and dirty floor during winter conditions is very valid, and we will review this matter to ensure better comfort for our guests in similar situations. On a positive note, we are pleased to know that you found your room nice and fairly quiet, and we appreciate you mentioning this. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay in the future. Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Katya Y., Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the fresh renovations and the beauty of our lobby, bar, and restaurant. However, we sincerely regret that certain aspects of your stay did not meet your expectations. Your feedback regarding the layout and amenities in the room is valuable. We understand that the glass partition and automatic light feature can be inconvenient, especially during nighttime. Additionally, we acknowledge the absence of hooks, a coffee table, and issues with the coffee machine as factors that impacted your comfort. We appreciate your comments regarding the coffee service and will certainly consider them as we evaluate our guest experience. Please know that your observations are important to us as we continually strive to enhance our offerings and ensure a pleasant stay for all guests. Thank you once again for your insights. Best regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Andrejs I., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the comfortable accommodations, attentive service, and our breakfast offerings. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Tatjana, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay, found the rooms comfortable and quiet, and appreciated our spa and delicious breakfast. It’s a pleasure to know that your business trip to Riga was a pleasant one. We look forward to welcoming you back to Pullman Riga Old Town Hotel soon! Kind regards, Ivo Kurvins Guest Relations Officer Pullman Riga Old Town Hotel

Dear Yury N., Thank you for your feedback on your recent stay at Pullman Riga Old Town. We are pleased to hear that you enjoyed our convenient location, cleanliness, and the service provided by our team, especially the reception staff. We also appreciate your comments regarding the WiFi and value for money. Your feedback helps us continually improve our services, and we’ll look into enhancing these areas. We hope to welcome you back for another great stay in the future. Warm regards, Pullman Riga Old Town team.

Уважаемый Denis K., Спасибо за то, что Вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Pullman Riga Old Town. Мне очень жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте принести Вам свои самые искренние извинения. В Pullman мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Поэтому Ваш отзыв очень важен для нас. Будьте уверены, что все необходимые меры будут приняты для того, чтобы подобного не повторилось в будущем. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. С уважением, Роланд Беркитис Менеджер фронт-офиса