Dear Katrin, Thank you very much for your excellent rating and kind feedback. We are delighted that you appreciated our convenient location, the cleanliness of your room, the friendliness of our team, the varied breakfast selection, and the reliable Wi-Fi connection. We look forward to welcoming you back to Mercure Riga Centre Hotel. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Jekaterina, Thank you very much for your kind feedback! We are delighted that you enjoyed our convenient location, the quiet and clean room, and our breakfast. We hope to welcome you back to Mercure Riga Centre Hotel again soon! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear E., Thank you very much for your wonderful review! We are delighted to hear that you appreciated the beautiful design of our hotel and rooms, the cleanliness, fresh fruit, delicious breakfast, and especially the service provided by our team. We also truly appreciate your understanding regarding the minor signs of wear. Despite such small imperfections, we are very pleased to know that they did not affect the comfort or enjoyment of your stay. Thank you for choosing Mercure Riga Centre Hotel. We look forward to welcoming you back again! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Dina, Thank you very much for your wonderful and heartwarming review! We are delighted that we were able to offer you an early check-in and make your stay as comfortable and enjoyable as possible. It is especially rewarding to hear that you enjoyed our breakfast and appreciated the care and service provided by our team. Your kind words are a wonderful motivation for all of us. We look forward to welcoming you back to Mercure Riga Centre Hotel! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Уважаемый Alisher N., Благодарим Вас за Ваш отзыв! Мы очень рады слышать, что Вам понравился наш отель. Для нашей команды это лучшая мотивация — знать, что гости остаются довольны своим пребыванием. Будем счастливы приветствовать Вас снова в Mercure Riga Centre Hotel! С уважением, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Inna! Thank you for your feedback. We are pleased to hear that you found the accommodation satisfactory. At the same time, we sincerely regret that your breakfast experience did not meet expectations. Please note that during peak hours the restaurant may become busy; however, this should not affect the availability of plates, cutlery, or food items. Our team is expected to continuously monitor and replenish the buffet. Your comments have been shared with the restaurant team for immediate review and corrective action. Regarding your request, we are sorry if the response did not meet the level of service you expected. This is not in line with our standards, and we will address this internally to ensure a more attentive approach in the future. We also would like to mention that we provide breakfast occupancy schedules in the elevators to help guests choose less busy times. Thank you again for your feedback. It helps us improve and maintain our service quality. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Dear Olga! Thank you for sharing your feedback. We are sorry to hear that the smell of cleaning products in the room caused discomfort during your stay. Our housekeeping team uses professional cleaning materials to maintain proper hygiene standards, but we understand that strong scents can sometimes be unpleasant. Your comment will be shared with our housekeeping team for review. Regarding the minibar, in some rooms it may be secured. However, upon guest request our team is always happy to open the minibar and assist with anything needed during the stay. Please feel free to contact reception at any time, and we will gladly help. We are pleased to hear that you enjoyed the breakfast, and we appreciate you mentioning it. We hope to welcome you again in the future. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Dear Tetiana A., Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that you and your son enjoyed your stay and were able to take a relaxing break from work routine. It is especially nice to know that our team helped make your stay comfortable and that you appreciated the warm welcome. Thank you as well for mentioning our convenient location next to Origo and the good sound insulation in the room. We are glad that you were able to enjoy a quiet and comfortable stay. Regarding the spa, we appreciate your comment about the Turkish steam room and will share it with our team for review. It was a pleasure to host you, and we sincerely hope to welcome you and your son again at Mercure Riga Centre. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Svetlana! Thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed the comfort of your room, the cozy atmosphere, and the ability to regulate the temperature to your preference. It is also wonderful to know that you appreciated the shower facilities, room amenities for tea and coffee, and the overall interior design. We are especially pleased that our reception team left such a positive impression with their politeness and service — your kind words mean a lot to us. At the same time, we are sorry to learn that the restaurant area did not fully meet your expectations in terms of comfort and design. Your comments are very valuable, and we will certainly take them into consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you again to Mercure Riga Centre in the future. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Dear Dareks! Thank you for sharing your feedback with us. We are very pleased to hear that you appreciated our excellent staff and the variety of our breakfast — your kind words truly mean a lot to our team. At the same time, we sincerely apologize for the issues you experienced in the SPA area and in your room. Please be assured that your comments regarding the Turkish bath, the condition of the ceiling and flooring, as well as the unpleasant smell from the shower, have been shared with our maintenance and housekeeping teams for immediate attention. This is certainly not the standard we strive to provide. We would also like to inform you that we are currently planning renovation works, including improvements to our SPA area. We truly hope that in the near future we will be able to fully resolve these issues and provide our guests with a renewed and more enjoyable wellness experience. We truly value your feedback, as it helps us improve both our facilities and our guests’ overall experience. We hope to have the opportunity to welcome you again and provide you with a much more comfortable and flawless stay. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Dear SVETLANA C., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you for sharing your feedback. I am pleased to hear that you found your stay satisfactory. I apologize for the issues you experienced with the temperature in your room. Your comments are valuable to us as we strive to enhance our services. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you for your feedback regarding your stay. We are pleased to hear that you appreciated the spacious room, the breakfast, and the convenient location of our hotel. Your comments are valuable as we constantly strive to enhance our guest experience. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your loyalty as an ALL Platinum member and are grateful for your continued trust in our brand. We are very sorry to hear that your room was too cold during your stay, despite the additional electric heater. Please accept our apologies for any discomfort this caused. Your comments regarding breakfast service and housekeeping are also noted with great concern. This is certainly not the standard we strive to offer, and we will be addressing these issues with our restaurant and housekeeping teams to ensure improvements are made immediately. We are, however, glad to hear that our reception team met your expectations and provided a positive experience during check-in and throughout your stay. Your feedback is invaluable in helping us enhance our services, and we hope to have the opportunity to welcome you back in the future and provide the warm, comfortable, and professional experience. Kind regards, Yana Moskvicheva Front Office Manager Mercure Riga Centre Hotel

Dear Deniss, Thank you for taking the time to share your feedback. We are glad to hear you enjoyed our convenient location, tasty breakfast, and the cleanliness of your room. We are sorry to learn that the room was cold during your stay. Please accept our apologies for the inconvenience — we’ll make sure to check and improve the room heating to ensure greater comfort next time. We hope to welcome you back soon for an even better experience! Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Irina, Thank you for your kind review! We’re delighted to hear that you enjoyed our central location and the convenience of having the Old Town, shops, and cafés within walking distance. It’s wonderful to know that you found our hotel clean, cozy, and with great service. We truly appreciate your loyalty and look forward to welcoming you again! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Aleh, Thank you for your feedback! We’re delighted to hear that you appreciated our central location and friendly staff. We also acknowledge your comments regarding the room condition. Continuous improvement is important to us, and we appreciate your insights as we work towards enhancing our facilities. We hope to welcome you back in the future for an even better experience! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Dear Marina Thank you for your wonderful feedback! We are delighted to hear that your stay left such a great impression. Your kind words about our team mean a lot to us, and we truly appreciate your support. Indeed, the current situation affects many places, but we remain optimistic and look forward to welcoming more guests in the future. Your well wishes are invaluable, and we sincerely hope to see you again soon! Sincerely, Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dear Mariia, Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, spacious and clean rooms, and the friendliness of our reception staff. We truly appreciate your kind words, especially about the colleague who assisted you at check-in on January 24th – we will be sure to share your feedback with her! We apologize for the high number of guests during breakfast and the inconvenience of finding a seat. Your comment is very valuable to us, and we will look into ways to improve the breakfast experience. As you mentioned, arriving before 9 AM can help avoid the busiest period. We truly appreciate your feedback and look forward to welcoming you back for another great stay! Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel