Mercure Рига Центр 4 звезды

Thanks a lot for your really nice and warm hospitality. Really stable and fast internet ! Nice and big room with a nice view. Nice coffee machine, with everyday all news coffee capsules Only, due to the Covid 19, poor choice for the diner.

I booked my stay via the ALL app. I booked the “Classic Non Smoking Room with 1 double bed”. While clicking onto the details of this room category I noticed it stated that I would get a queen size bed not double. Upon me arriving I was welcomed by Elizabeth. Elizabeth showed a professional, helpful and understanding manner with a energizing smile. Elizabeth checked me into room 239. Once opening the door of 239 I had a few questions arise. Air conditioning was off, sheets were dirty, duvet had rips at the end, working desk chair had stains, some amenities were missing - soaps and slippers and phone key pad was dirty. As you can imagine, what worries me like many others at this time is the hygiene. After expressing my frustration, I would like to personally acknowledge Elizabeth for her manner in listening while showing compassion and going the extra mile. She graciously showed me other rooms, explained in the best way she could about my concerns and reassured me that someone will always be at the desk to help me with my inquiries. I was also treated to a complimentary dinner. I am greatful for your team who went out of their way to make my stay as enjoyable as they possibly can.

январь 2021, хотелось уединиться на выходные, в отсутствие туристов и в присутствии ковид 19 мер миссия удалась.

В отеле было все отлично. В данное пребывание было очень холодно в номере и поэтому было не очень комфортно.

Have stayed here before as well due to good location and easy parking. The rooms are good ok. However the food at the breakfast was extremely poor in quality - haven't experienced anything like that nowhere before, though have travelled so much all over the world. I rarely don't like the food, but here, not again thanks. Should really improve it very much.

Мне очень нравится особое отношение ко мне, как к ценному клиенту и участнику программы лояльности Accor Live Limitless со статусом Silver. Я признателен персоналу отеля за то, что учитывают мои потребности и предпочтения. Также мне понравилось, что в гостиничном номере и в общественных зонах очень чисто, сделана реновация.

Hotel was good in terms of location and service. Poor breakfasts rewarded in great bar. However the hotel disappointed me heavily - we got 3 rooms for 2 nights and left car (camper) on hotel parking (fenced and monitored). Had a brake in to the car on the first night. Damages not super serious (app EUR 5k) but the hotel response has been TERRIBLE - no support, no “we're sorry”, only called police and informed us that the hotel does not take any responsibility for cars parked at the parking. Huge disappointment on the level of standards for Accor hotels. Michal

Mercure Riga Centre is in centre of city! Hotel is close to railway and bus station. Not far to walk old city. They have normal parking place. Staff of the hotel is very, very friendly and helpful. I feel me very welcome to hotel. Really, it was great feeling! Thank you! The room were clean and fresh! Room was well equipped. This hotel experience was my best this year! Thank Riga Mercure staff!

Очень Все устраивает

Уютный отлеь, в центре города, очень удобное расположение и отзывчивый персонал.

Nice hotel in a very good location close to central statin, with parking. I was staying in this hotel already not for the first time and really like it. At the moment construction of other building is going on close to the hotel and sidewalk is not available to go to the direction of central station. But it is still very silent in the rooms. Rooms are big enough and well equipped. Very good breakfast.The restaurant staff could be more attentive during breakfast- the tools to take some of the meals were missing, the names of the products mixed up, so I got sweet yogurt instead of kefir.

В целом все хорошо (и сервис и персонал).

Рядом стройка из-за этого подход к отелю затруднен! Подушки не очень удобные. Завтрак хороший. Воду можно было бы одну бутылку сделать бесплатной. Никакой воды питьевой бесплатной в номере нет

Отличный отдых

The Traveler restaurant was advertised all the time on room infoTV but it was never open in the evening. The cleaners came to clean the room quite early in the morning. Often it wasn't possible to leave the room before the cleaners came in, which was a bit annoying. The rooms were clean and quiet