Pullman Riga Old Town 5 gwiazdki

Dear julians917, Thank you very much for taking the time to share your experience with us. We’re truly sorry to read that aspects of your stay fell short of expectations, particularly concerning the availability of services during our refurbishment period. While our goal is always to ensure clear and timely communication, we understand your disappointment and acknowledge that certain expectations were not met. Some of the information presented across platforms and materials may not have been fully aligned with the temporary operational adjustments we are undergoing. Decisions surrounding the visibility and communication of such changes are guided by broader directives, and we appreciate how this can impact guest perception. Please rest assured that your feedback has been taken seriously and will support our ongoing efforts to strengthen the way we present ourselves during this transition. The renovation work taking place is part of a longer-term plan to enhance the guest experience and elevate the property’s offerings. At present, we recognize that there are moments when we fall short of the service level we ultimately strive to deliver. Your comments — particularly about the minibar communication and room service expectations — are invaluable, and will help us refine our internal processes and guest communication. On a positive note, we’re pleased you enjoyed our breakfast and appreciated the selection provided — your recognition means a great deal to our culinary team. We hope you may consider staying with us again in the future, once we are ready to showcase Pullman Riga Old Town in its renewed form. Warm regards, Daniela Adriāna Prauliņa Night Manager Pullman Riga Old Town

Dear rossonero90, Thank you for taking the time to share your feedback. We’re very pleased to hear that you enjoyed our central location in Riga’s historic Old Town and found the room and breakfast to your satisfaction. It’s especially rewarding to know our proximity to the city’s key sights made your stay more convenient. We’re genuinely sorry, however, that the improvement works impacted your experience. We fully understand how unexpected facility limitations or occasional disruption can be disappointing. While we do our best on-site to minimize the impact and assist guests throughout their stay, the way advance information is communicated — particularly on booking platforms — is determined at a broader level within the group, and not always managed directly by the hotel. This approach is taken for consistency across markets, though we recognize it may not meet all individual expectations. We truly value your feedback and hope to have the chance to welcome you back in the future under more settled conditions. Warm regards, Pullman Riga Old Town

Dear Jian, Thank you for sharing your feedback. We truly appreciate your kind words about our convenient location near Riga Old Town. Regarding vehicle access and parking, as our hotel is situated in a historic district with certain restrictions, guest drop-off and parking options nearby are limited. We always encourage guests to contact us in advance so we can personally assist with luggage and guide them through the closest entrance from parking areas. We are sincerely sorry to hear about the discomfort caused by mosquitoes during your stay. Please rest assured that we are actively managing this matter to ensure a more pleasant experience for all our guests. We also take your comments about room amenities seriously and will review these points to enhance our offerings. Thank you once again for your valuable feedback, which helps us improve continuously. Warm regards, Pullman Riga Old Town

Dear Guest, Thank you sincerely for sharing your experience following your recent stay at Pullman Riga Old Town. We are delighted to hear that you and your wife enjoyed your time in Riga and that our central location, high standards of cleanliness, and especially our dedicated team left a positive impression. It’s wonderful to hear that Rainers Rozenfelds and our reception staff were able to assist you in arranging an enjoyable visit to a nearby wellness facility, and that the room issue was handled swiftly and to your satisfaction. Your kind feedback about the breakfast selection and our team’s service is greatly appreciated. We take note of your comment regarding the breakfast setting — while some adjustments are currently in place, we are confident that future improvements will offer a more fitting experience aligned with our ambitions. Thank you once again for recommending us so warmly. We look forward to welcoming you back soon to a Pullman Riga Old Town that continues to evolve for the comfort and satisfaction of our guests. Warm regards, Pullman Riga Old Town

Dear Carolyni, Thank you so much for your lovely feedback and for recommending us! We’re thrilled to hear you enjoyed the location, your room, and especially our breakfast — we’re proud of it! We understand the renovation works may have come as a surprise, and we truly appreciate your understanding. We're confident the improvements will make future stays even more enjoyable. We hope to welcome you back to Pullman Riga Old Town soon! Warm regards, The Pullman Riga Old Town Team