Mercure Riga Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 761

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Elizabetes 101, LV-1050 RIGA, Latvia

Opis

O hotelu

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Nasze pokoje

Lokalizacja hotelu

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

Pozycja GPS:56.947592, 24.123197

Telefon
Faks +371 67 869 901

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

BAR

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 761

Ocena TripAdvisor  4.1/5  Liczba opinii: 990

Ocena klientów 5.0/5

Kri100 Pobyt służbowy - Opinie potwierdzone ALL

Zbyt krótko byłem ale było ok. Zawsze wybieram hotele tej grupy w podróży służbowej czy prywatnej

Dear Guest, Thank you so much for your loyalty and for choosing our hotel for your stay, even if it was a short visit! 😊 We truly appreciate your suggestion regarding water dispensers in the hallway — it\'s a great idea, especially in line with more sustainable practices. We\'ll be sure to pass it along to the relevant team for consideration. We hope to welcome you back soon, whether for business or leisure! Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Wszystko na plus

Ocena klientów 5.0/5

Anonimowo Pary - Opinie potwierdzone ALL

Świetna lokalizacja, pyszne śniadania, miła obsługa, czysty pokój.

Dear Magdalena, Thank you very much for your kind words and positive feedback. We\'re delighted to hear that you enjoyed our convenient location, delicious breakfasts, friendly service, and clean rooms. We\'re also glad that the booking process through our app was smooth and that our front desk staff made you feel welcome and well-informed. Your comfort and satisfaction are very important to us. We truly appreciate your visit and look forward to welcoming you again in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Avoid that terrible and russian speaking place, learn some English please, clean up the rooms, uncomfortable smell in wc

Ocena na stronie TripAdvisor 1.0/5

Ruslanas K Opinia zatwierdzona w TripAdvisor

Terrible experience, they charge for deposits, and not giving it back, for no reason. Avoid that terrible and russian speaking place, learn some English please, clean up the rooms, uncomfortable smell in wc Plesiosaur in staff was very means and unfriendly to us, just because we are English speaking Lithuanians.

Dear Ruslanas, Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. At Mercure Riga Centre Hotel, we strive to provide a welcoming and professional environment for all our guests, regardless of nationality or language. Our team members speak multiple languages, including English, to assist all visitors as effectively as possible. Regarding the deposit, it is a standard hotel procedure, clearly stated in the "Hotel Important Information" section on all booking platforms. It is fully refundable upon check-out, though the processing time may depend on your bank. If you have not received your deposit yet, please contact our reception so we can assist you. We sincerely apologize if you felt uncomfortable during your stay. Cleanliness and guest satisfaction are our priorities, and we encourage all guests to inform our 24/7 reception desk of any issues during their stay so we can resolve them immediately. We appreciate your feedback and will take it into consideration to improve our services. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

New Year Break in Riga

Ocena na stronie TripAdvisor 3.0/5

mcgill73 Opinia zatwierdzona w TripAdvisor

My partner and I decided to spend three days at New Year in Riga, and decided to book here as was able to use points from the Accor loyalty programme to pay towards the room. After flying from London we got the number 22 bus from the airport, which took around 30 minutes to the central station- the hotel is a 5-minute walk from here. Upon arrival at the hotel reception we were met with an empty desk, and sign saying someone would be back in 20 minutes. As we were hungry and it was now getting close to 11pm, we decided to go into the next door Origo shopping centre and find some food. We then returned to the hotel, and this time there was a member of staff at reception who was able to check us in. We were given room 335, and we were initially impressed with what we were given. The room had a contemporary feel and was of a good size. There was ample space for clothes and shoe storage, a safe and a fridge which contained a number of food and drink items for purchase, together with complimentary tea and coffee-making facilities. There was also a clean and spacious bathroom with a good quality shower. We had breakfast included in our rate, and were quite underwhelmed by the experience. The breakfast room is not big enough for the number of guests in the hotel, meaning that people often have to wait around for a table to become available. During our stay they were also understaffed, meaning that tables weren’t cleared regularly and dirty crockery soon built up. This also meant that crockery wasn’t cleaned so there were shortages- we had to use paper cups for our coffee and orange juice. We also felt that the choice of food and drink on offer was limited, and not what you would expect for a hotel of this type. At the end of our first day in Riga we returned to our room and noticed a strong smell of sewage. We asked if this could be dealt with or moved to another room, and reception agreed we could move to room 352. After moving in we realized that it had connecting door to the next door room, with the result that we could hear in intimate detail what was being said. This was not too much of a problem the the first night, but on the final night of our stay there was a lot of noise and I had to knock on the door to ask our neighbours to be quiet. The hotel is well located- it is only a 10-minute walk to the Riga Old Town. The Origa shopping centre has a range of shops including a large Rimi supermarket which we visited to buy drinks and snacks during our stay. We also took a day trip to Jurmala on the coast during, and it only takes 30 minutes by train from the Central Station. There is also a spa in the hotel but guests have to pay to use it, which we found surprising. We enjoyed spending New Year in Riga, but were slightly disappointed with our stay at the Mercure. Maybe it was the time of year but we felt that the hotel was not firing on all cylinders during our stay, and hope that this was a one-off.

Dear Guest, Thank you for choosing Mercure Riga Centre Hotel to celebrate the New Year and for sharing your feedback. We are delighted to hear that you enjoyed the convenient location of our hotel, which made it easy to explore Riga’s Old Town and the surrounding areas. It’s wonderful that you took advantage of the nearby attractions, including the Origo shopping center and the quick train trip to Jurmala. We’re pleased that you appreciated the contemporary design and amenities in your room, such as the ample storage space, complimentary tea and coffee facilities, and the spacious bathroom. At the same time, we regret that certain aspects of your stay did not meet your expectations. We acknowledge the delay at check-in and appreciate your patience. Please rest assured that we are addressing this to ensure a smoother experience for all our guests in the future. Regarding breakfast, we are continuously working to improve the dining experience, including expanding our service efficiency and food variety to better meet our guests' expectations. We would also like to clarify that access to our spa area is available for a modest additional fee of just 15 EUR for a 2-hour session, providing a great opportunity to relax and unwind during your stay. Thank you again for your constructive feedback, which helps us enhance our services. We hope to have the pleasure of welcoming you back in the future to provide an even better experience. Best regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Dobra lokalizacja słaba obsługa

Ocena klientów 2.5/5

Maciek Rodziny - Opinie potwierdzone ALL

Pojechaliśmy do Rygi autem. Pierwszą rzeczą jaka nas zaskoczyla to system parkingowy. Każdy wyjazd z parkingu to aktywacja QR kody na bilecie. Jakiś koszmar. Codzienne stanie w kolejce bo jest tylko jedna osoba na recepcji. Kto to wymyślił powinien zostać szefem sieci. To nie byle jaki umysł, trzeba to wykorzystać. Kolejne zaskoczenie to kaucja w kwocie 50€ pobierana po przyjeździe i rozliczana po wyjeździe. Jeśli hotel boi się zniszczeń lub kradzieży powinien to rozwiązać inaczej. Ja byłem i jestem tym zaskoczony. A poza tym śniadania ubogie i monotonne. Obsługa leniwa i powolna. Po 9 rano już prawie wszystko wyczyszczone i nie uzupełniane. Pokój zimny. Nie dogrzany. Ogólnie słabo jak na sieć Accor i markę Mercure. Ja jestem zawiedziony poziomem usługi.

Dear Maciej K., Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 424 Liczba opinii 7.6/10 Czystość
  • 280 Liczba opinii 5.1/10 Jedzenie

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