马德里中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,185 评论

保证最优惠房价
马德里中心美居酒店 - Image 1
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Calle Lope De Vega 49, 28014 马德里, 西班牙

描述

酒店其他优惠

  • 位于马德里市中心的安静的 4 星级酒店

  • 不到 10 分钟即可抵达各家博物馆、阿托查车站和地铁站

  • 最多可入住 3 人的空调房和带露台的套房

  • 提供停车位。不允许携带宠物

  • 靠近 Retiro 公园和植物园

我们的客房

酒店位置

马德里中心美居酒店

Calle Lope De Vega 49
28014 马德里
西班牙

GPS:40.4139175, -3.6944082999

电话
传真 +34 914 29 23 91

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,185 评论

TripAdvisor 评级  4.0/5  1,300 评论

卓越奖 2024

A Nightmarish Stay: Beware of This Hotel’s Infestation

Tripadvisor 评级 1.0/5

Nermein L 经 TripAdvisor 认证的评论

As an Accor Gold member, my experience at this hotel was nothing short of disastrous, and it will be my first and last stay there. I discovered insects in the bed, which was both shocking and revolting. I documented the issue with photos and videos to show the hotel staff, but their response was underwhelming. The discomfort didn't end there; I felt itchy and developed a rash that lingered for days as a result of the infestation. I requested full refund from hotel however, they rejected my request. Despite reaching out to Accor to express my concerns, my complaints were met with silence. It’s disheartening to feel ignored, especially after being a loyal member. This experience not only ruined my stay but also left me questioning the hotel’s commitment to cleanliness and guest well-being. I urge potential guests to think twice before booking here. The lack of proper hygiene and the disregard for customer feedback are major red flags. No one should have to endure such an unpleasant experience, especially when staying at a hotel that claims to uphold high standards. Save yourself the trouble and choose a different place to stay; there are certainly better options out there.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the experience you described and appreciate your loyalty as an Accor Gold member. We want to assure you that we uphold rigorous hygiene and sanitation protocols to maintain the highest standards of cleanliness throughout our property. Your experience is certainly not reflective of these standards and is the first of its kind reported to us. We have thoroughly investigated the situation you described, and we are deeply sorry for any discomfort caused. As a gesture of goodwill, we processed a partial refund for your stay and extended a significant discount for any future visit. We hope you might give us another opportunity to provide you with the quality experience you expect and deserve. We truly value your feedback, as it allows us to continually improve our services for all guests. Should you wish to discuss this matter further or have any other concerns, please do not hesitate to reach out to us directly. Thank you for your understanding, and we hope to welcome you back in the future for a much more satisfying experience. Sincerely,

Good stay

Tripadvisor 评级 4.0/5

Auntyemm 经 TripAdvisor 认证的评论

Great hotel, ideal location, clean and comfortable, good breakfast. Some occasional noise came through from room next door but didn't last long. Reception staff very helpful and friendly during our stay. Would be very happy to stay here again.

Irritated by extremely bad wifi

Tripadvisor 评级 2.0/5

KiwiViajero 经 TripAdvisor 认证的评论

I stayed here in August 2024. In general, the hotel is ok, but what irritates me and causes me to give this hotel a poor rating is that the wifi was abysmal - probably the worst that I've come across in any hotel. The wifi either did not work at times or was slow at others. Maybe this was just my room, but that's no excuse. The wifi should work in all rooms because that's what all guests pay for. Nowadays good wifi is an expectation in any decent hotel. I won't ever return to this hotel as I needed the wifi for work-related reasons and I assumed that a Mercure hotel would have decent wifi.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the inconvenience you experienced with our Wi-Fi service during your visit in August 2024. We appreciate your concerns, as we understand how important reliable internet access is for our guests, particularly for work-related purposes. Please be assured that your comments have been taken seriously and will be communicated to our management team. We are committed to enhancing our services and ensuring that facilities, such as Wi-Fi, meet the expectations of all our guests. While we regret to hear that we did not meet your expectations on this occasion, we hope you might consider giving us another opportunity in the future. We strive to provide a better experience for all our guests and would welcome the chance to demonstrate our commitment to quality service. Thank you once again for your valuable feedback. Should you have any further concerns or queries, please do not hesitate to reach out directly. Warm regards,

不是很满意

客户意见评级 1.0/5

Hsuehsong 家庭住宿 - 所有已确认评论

也就国内的快捷的酒店的水平，连沐浴露都没有。第一次听说，第二晚的矿泉水都不送的，难道第二晚要check out再check in吗？床单也很差，就是两层布，垃圾~

尊敬的： 十分感谢您花时间告诉我们有关您在 Mercure Madrid Centro 的体验。很遗憾我们未能达到您的期望，请允许我向您表达我最诚挚的歉意。 此问题纯属正常实践的一个例外。请放心，我们正采取适当的措施来解决所存在的问题。我们将全力以赴，预防将来再次发生。 对于给您的下榻造成的不便，请接受我们以金额为 ____ 的信誉退款形式作出全额赔偿，这笔退款将在15天内拨至您的帐户。 在此，我想重申我们对高品质标准的承诺，我个人非常希望确认您在下一次的下榻期间能体验到这份承诺。 我们期待再一次在 Mercure 恭迎您的到来。在您下一次光临期间请随时与我联系。 谨启 Marta Ruiz Front desk Manager Mercure Madrid Centro

地點便利 有浴缸

客户意见评级 4.0/5

劉. 家庭住宿 - 所有已确认评论

位置非常好 交通便利 有陽台

尊敬的 ： 感谢惠赐有关下榻 Mercure Madrid Centro 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Elena Sánchez Front Desk

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其他网络用户评价我们的酒店

  • 773 评论 9.6/10 位置
  • 734 评论 6.6/10 房间
  • 845 评论 9.3/10 服务
  • 72 评论 2/10 上网
  • 444 评论 4.7/10 舒适度
  • 402 评论 7.9/10 早餐
  • 225 评论 8.6/10 清洁度
  • 25 评论 4.7/10 酒吧和饮品

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内部制度的监管

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。