马德里中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,189 评论

保证最优惠房价
马德里中心美居酒店 - Image 1
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Calle Lope De Vega 49, 28014 马德里, 西班牙

描述

酒店其他优惠

  • 位于马德里市中心的安静的 4 星级酒店

  • 不到 10 分钟即可抵达各家博物馆、阿托查车站和地铁站

  • 最多可入住 3 人的空调房和带露台的套房

  • 提供停车位。不允许携带宠物

  • 靠近 Retiro 公园和植物园

我们的客房

酒店位置

马德里中心美居酒店

Calle Lope De Vega 49
28014 马德里
西班牙

GPS:40.4139175, -3.6944082999

电话
传真 +34 914 29 23 91

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,189 评论

TripAdvisor 评级  3.9/5  1,339 评论

卓越奖 2024

Surpassed expectations

Tripadvisor 评级 5.0/5

Kévin H 经 TripAdvisor 认证的评论

The location is obviously very good, literally across the street from the Prado museum and walkable to all major sites in the city centre. The staff are exceptionally friendly, professional, and helpful. A genuine level of care you’d expect more from a 5-star Sofitel rather than a 3-4 star like Mercure. While the hotel appears rather simple and unassuming from the street, I was very impressed with the rooms. We had booked a Junior Suite on the highest floor and it was more like a true Suite as it had a fully enclosed spacious bedroom separate from the living room area. But the highlight was the huge terrace! The terrace was almost as big as the suite and offered views of the Prado. An overall excellent stay and we will definitely stay here again as we are often in Madrid.

Dear Kevin, Once again, thank you very much for your fantastic review and for taking the time to share your experience on several platforms. Your continued support truly means a lot to us. We are delighted to know that your stay surpassed expectations and that our location, rooms, and especially the Junior Suite terrace with views of the Prado made such a positive impression. Your kind comparison of our service to that of a 5-star hotel is a wonderful compliment for our team and a great source of motivation. It is always a pleasure to welcome guests who visit Madrid frequently, and we are truly grateful that you choose Mercure Madrid Centro as your home away from home. We very much look forward to welcoming you back again soon. Kind regards,

Friendly Staff and Good Location - Will Return

Tripadvisor 评级 5.0/5

Tommy K 经 TripAdvisor 认证的评论

Stayed at the Mercure Madrid Centro for one night as an ALL Plat and was accommodated in a spacious and well-furnished corner "privilege" room. I appreciated the additional amenities, including bedroom slippers, a bathrobe, and a complimentary minibar. The Mercure is well located to many tapas spots which I enjoyed trying, and also within walking distance of Cibeles for the 203 to the Airport. It was also conveniently located for access to Retiro Park. Plaza Mayor and Grand Via were only a short walk away. The staff at the Mercure were friendly, particularly Rowena who checked me in. I would recommend this option for ALL guests looking for a place to stay in Madrid.

Dear Guest, Thank you very much for your wonderful review and for choosing Mercure Madrid Centro for your stay. We are delighted to know that you enjoyed your Privilege corner room, the additional amenities, and our central location, which allowed you to explore Madrid so easily. It is especially rewarding to read your kind comments about our team, and we will be pleased to share your compliments with our colleague, who will certainly appreciate your recognition. We are also grateful for your loyalty as an ALL Platinum member, and it is a pleasure to know that your experience met your expectations. Thank you for recommending our hotel to other ALL guests. We truly look forward to welcoming you back on your next visit to Madrid. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Room looks like in an hospital... Manager avoids meeting clients and lies about not being there... Cleaning is just good...

Tripadvisor 评级 1.0/5

GranTurismo75 经 TripAdvisor 认证的评论

Room is like an hospital room... Management lies not to meet client... Some employees are more lieutenant than employees... They don't care about you status... Forgot to clean the toilets 2 times... Breakfast is really basic... Neighborhood is nice... No lobby and very small restaurant part for breakfast... Some employees are great and sorry about the situations...

Dear Guest, Thank you for taking the time to share your feedback. We would like to clarify that many of the comments mentioned in your review do not correspond to our hotel or to our usual service standards, as we have no record of these situations having been reported to us during any of our last guests. We regret that you felt this way, but we believe there may be some confusion regarding the property or the circumstances described. Please note that our management team, including the General Manager and me, the Front Office Manager, are available on site from Monday to Friday, and we are always open to speaking with our guests personally in order to address any concerns directly and promptly. That said, we appreciate your positive remarks about some members of our staff and the neighborhood. We remain fully committed to providing a welcoming experience to all our guests, regardless of status, and we take any constructive feedback seriously. Should you wish to discuss your experience further, we would be pleased to do so in person. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Good location

Tripadvisor 评级 4.0/5

puchka 经 TripAdvisor 认证的评论

The check-in process was a big disappointment. Till 3.30 pm the room was not ready and we had to repeatedly follow up. The reception staff were slow in responding. Room was upto expectations, comfortable bed. Housekeeping slipped up in failing to refill the shower gel containers. We stayed for four nights. The location is its most favourable point.

Dear Guest, Thank you very much for taking the time to share your feedback and for rating your stay 8 out of 10. I am truly sorry for the delay during check-in and for the need to follow up repeatedly. This is not the level of efficiency or service we strive to provide, and I will be reviewing your comments with the reception team to ensure we improve our response times. I am also disappointed to hear about the oversight from our housekeeping team regarding the shower gel refill. Thank you for bringing this to our attention, we will reinforce our procedures to avoid similar situations in the future. On a positive note, I’m pleased that you found the room comfortable and that our central location contributed positively to your stay. We hope to have the opportunity to welcome you back and offer you a smoother and even more pleasant experience. Warm regards,

No restaurant, poor rooms no natural light

Tripadvisor 评级 2.0/5

belaril 经 TripAdvisor 认证的评论

The hotel is well located. However it does by no meal match what you could expect from hotel in this category and price level. My room was very dark and not well furnished. Lame bed that moves while you sleep. Poor coach. There is no real room service either , at it is outsourced and I was told I would need to wait one hour to have anything served. Breakfast is served in depressing room, again poorly lit, lacking of natural light. Products are not very good, terrible bread, mediocre cheese and ham. The hot plates like the eggs are clearly getting just outside a box. Won’t come again and do not recommend.

Dear guest, Thank you for taking the time to share your detailed feedback with us. We regret that your experience did not meet your expectations, especially regarding the room conditions, meal service, and breakfast offering. Please allow us to clarify that we continuously strive to improve our facilities and services. Your comments about the room lighting, furnishings, and comfort have been shared with our management team for immediate review. Likewise, we are evaluating the quality and presentation of our breakfast to enhance guest satisfaction. Regarding room service, we understand the importance of timely delivery and apologize for any inconvenience caused by the outsourced service. We appreciate your honest feedback as it helps us identify areas where we need to improve. We hope you might reconsider staying with us in the future, so we have the opportunity to provide you with a much better experience. Kind regards,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 694 评论 9.5/10 位置
  • 635 评论 6.7/10 房间
  • 740 评论 8.8/10 服务
  • 46 评论 1.7/10 上网
  • 376 评论 4.5/10 舒适度
  • 348 评论 7.8/10 早餐
  • 191 评论 8.2/10 清洁度
  • 92 评论 5.7/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。