Mercure Madrid Centro 4성

고객 평점 (ALL 평가) 4.3/5 1,205 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Madrid Centro - Image 1
Mercure Madrid Centro - Image 2
Mercure Madrid Centro - Image 3
Mercure Madrid Centro - Image 4
Calle Lope De Vega 49, 28014 Madrid, 스페인

호텔설명

호텔 추가 정보

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

숙박

호텔 위치

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
스페인

GPS:40.4139175, -3.6944082999

전화
팩스 +34 914 29 23 91

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  1,205 리뷰

TripAdvisor 평가  3.9/5  1,336 리뷰

2024으뜸 시설

Good location

트립어드바이저 평점 4.0/5

puchka TripAdvisor 인증 리뷰

The check-in process was a big disappointment. Till 3.30 pm the room was not ready and we had to repeatedly follow up. The reception staff were slow in responding. Room was upto expectations, comfortable bed. Housekeeping slipped up in failing to refill the shower gel containers. We stayed for four nights. The location is its most favourable point.

No restaurant, poor rooms no natural light

트립어드바이저 평점 2.0/5

belaril TripAdvisor 인증 리뷰

The hotel is well located. However it does by no meal match what you could expect from hotel in this category and price level. My room was very dark and not well furnished. Lame bed that moves while you sleep. Poor coach. There is no real room service either , at it is outsourced and I was told I would need to wait one hour to have anything served. Breakfast is served in depressing room, again poorly lit, lacking of natural light. Products are not very good, terrible bread, mediocre cheese and ham. The hot plates like the eggs are clearly getting just outside a box. Won’t come again and do not recommend.

Dear guest, Thank you for taking the time to share your detailed feedback with us. We regret that your experience did not meet your expectations, especially regarding the room conditions, meal service, and breakfast offering. Please allow us to clarify that we continuously strive to improve our facilities and services. Your comments about the room lighting, furnishings, and comfort have been shared with our management team for immediate review. Likewise, we are evaluating the quality and presentation of our breakfast to enhance guest satisfaction. Regarding room service, we understand the importance of timely delivery and apologize for any inconvenience caused by the outsourced service. We appreciate your honest feedback as it helps us identify areas where we need to improve. We hope you might reconsider staying with us in the future, so we have the opportunity to provide you with a much better experience. Kind regards,

Very Noisy, but Beds are Comfy

트립어드바이저 평점 3.0/5

skatz13 TripAdvisor 인증 리뷰

Not the best neighborhood, but really close to Reina Sofia, Thyssen-Bornemisza and The Prado. Like any big city, it has it's share of construction, homeless people begging, and piles of rubbish However, the room was clean and reception staff helpful and friendly. I don't know what special treatment for ALL Accour members is, but I certainly didn't feel like it made any difference that I was a member. That didn't really bother me, though. Bedding was clean (no extra inhabitants) but the walls are paper thin, wifi connection is terrible (on and off, cut me off but my husband seems to be okay- no we weren't streaming, just normal browing, etc. ) I don't know if the cleaning staff is particularly noisy (a lot of bumping and slamming, loud talking, singing and hoovering on and off for several hours every day) or maybe the really thin walls with no soundproofing just make them sound louder than usual? It does get quiet enough to sleep a little sometime between late night and very early morning. (Bin men seem to come every morning) ***EAR PLUGS are a life saver. *** Not sure if it’s like this all the time, but there were also sirens pretty regularly the whole time we were there (every 1/2 hr-1 hr for a couple days straight). And protesters shouting and letting off fire works. I didn't mind the protesters so much (probably for a good cause) but thank goodness we didn't have to wade through them when we wanted to go and see the musuems. Bathroom Amenities: no shampoo or conditioner, but there is hand soap, shower gel and hand/body lotion. (Large refillable pump style) There is a hair dryer. But what’s with the freakish glass bathroom door with a 1/2 inch crack around it??? Seriously bad for privacy. Most people don’t like doing their business in public. Our particular room (2 twin beds) was smallish, and I was disappointed to find there was no little table and chairs, as in the photos , but the beds were comfortable, and there was a balcony to stand on to see the narrow side street. (Traffic in the street is pretty much constant, day and night, but lets up a little in the wee hours) There was a small fridge ,a safe, a wardrobe, sockets near the bed, but no iron. Across from the bed was a big tv with spanish channels and movies (of whtever original language), dubbed into …, Spanish, with Spanish subtitles (neither one of us could figure out how to get English subtitles), There was a KETTLE, with 2 paper cups and a couple packets of instant coffee and some weird tea bags. I always bring my own coffee and tea bags, so overjoyed just to have a kettle. The tap water was ok to make tea/coffee with, but is horrendous tasting big city tap water with A LOT of chlorine in it. (So buy bottled water) Yes, there is ROOM SERVICE, but I seriously wish we hadn’t wasted money on it. The room service is awful--terrible service - don’t always show up (maybe they were out protesting?)- very limited menu, very expensive and not great tasting either, so, seriously, don’t bother. Overall, this hotel is about the same quality as a Holiday Inn, but 3x the cost. But I guess it’s what you have to pay to be in the middle of Madrid, right? This definitely wasn’t a comfortable and relaxing holiday for us, but at least we got to see the museums we wanted to, and I guess that’s the reason we chose this hotel in the first place. TIPS: Bring your own mugs and some earplugs. NEARBY: small food store/s, restaurants, souvenir shops, train station, and, of course, museums POSITIVES: Friendly front desk staff, blackout curtains, clean rooms and bedding, elevator is big enough for 2 people with one bag each (and maybe a child). You could maybe fit 3 full sized people if you were very friendly with each other. Rooms and elevators use key cards. COULD BE IMPROVED: change to a better room service company (They don't do the room service themselves, they hire someone in to deliver room room service in a cardboard box), and add real doors on the bathrooms, and some exhaust fans(!!). There could also be better sound proofing, as there obviously is none at all, but that should have been done in the planning stages, and it's probably too late now. You can hear people next door coughing, talking, flushing, etc, and the doors slam constantly, as they stick (you have to give them a good pull to get them to close properly.)

Dear guest, Thank you for sharing your detailed review. We are pleased to know that you appreciated our convenient location, the cleanliness of the room, and the professionalism of our front desk team. We sincerely regret that certain aspects of your stay, particularly noise levels, room amenities, and room service, did not meet your expectations. Please be assured that your comments have been noted and will be shared with the relevant departments for improvement. Your feedback is important to us, and we hope to have the opportunity to welcome you again in the future for a more comfortable and enjoyable experience. Best regards,

Fine

트립어드바이저 평점 4.0/5

b037 TripAdvisor 인증 리뷰

This hotel is fine in general, apart from the fact that noise travels very easily within it. This includes through the walls, ceilings and floors of the rooms so you might risk being 'entertained' by family rows, other people's television viewing or whatever else is going on. Otherwise, the rooms are good, clean and well provisioned. The location is very good. The staff are generally helpful but I think they, and perhaps the hotel in general, need schooled on the benefits status members of the Accor loyalty scheme are supposed to get.

Thank you very much for taking the time to share your feedback regarding your recent stay with us. We’re pleased to hear that you found our rooms clean and well-equipped, and that you enjoyed our convenient location. It’s also great to know that you found our team generally helpful. We sincerely apologize for the noise disturbances you experienced. We understand how important a peaceful environment is for a relaxing stay, and we're sorry if this affected your comfort. Your comments regarding sound insulation are noted, and we will certainly take them into account as we continue to improve our guest experience. Additionally, we appreciate your remarks about the recognition of Accor loyalty benefits. We are committed to ensuring that our team is fully informed about the privileges our loyalty members are entitled to, and we will be addressing this internally to ensure a better experience for our valued members in the future. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more seamless and restful stay next time. Warm regards, The Mercure Madrid Centro Team

Great stay!

트립어드바이저 평점 5.0/5

Caroline D TripAdvisor 인증 리뷰

As always with Mercure, a great, clean, welcoming hotel. The staff was so friendly, and the hotel is perfectly situated right next to the Prado Museum and Retiro Park - couldn't pick a better location!

Dear Caroline, Thank you very much for your wonderful feedback and for rating us 5 out of 5. We are delighted to know that you enjoyed your stay with us, appreciated our cleanliness, welcoming atmosphere, and the friendliness of our staff. It is also a pleasure to read that our privileged location, next to the Prado Museum and Retiro Park, contributed positively to your experience. We truly value your loyalty to Mercure and look forward to welcoming you back to Mercure Madrid Centro on your next visit to Madrid. Sincerely, Marta Ruiz Front Desk Manager Mercure Madrid Centro

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 694 리뷰 9.5/10 위치
  • 635 리뷰 6.6/10 객실
  • 746 리뷰 8.8/10 서비스
  • 45 리뷰 1.9/10 인터넷 가격
  • 373 리뷰 4.5/10 안락함
  • 347 리뷰 7.8/10 조식
  • 193 리뷰 8.1/10 청결도
  • 95 리뷰 5.6/10 레스토랑

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