メルキュール マドリッド セントロ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,185 件のレビュー

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Calle Lope De Vega 49, 28014 マドリッド, スペイン

説明

ホテルのその他の情報

  • マドリード中心部にある閑静な4つ星ホテル

  • 美術館、アトーチャ駅、メトロまで10分以内です。

  • エアコン完備、3名様までご利用いただける、テラス付きスイートルーム

  • 駐車場をご利用いただけます。ペット同伴不可

  • レティーロ公園と植物園に隣接

当ホテルの客室

ホテル所在地

メルキュール マドリッド セントロ

Calle Lope De Vega 49
28014 マドリッド
スペイン

GPS:40.4139175, -3.6944082999

電話番号
ファックス +34 914 29 23 91

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,185 件のレビュー

トリップアドバイザーの評価  4.0/5  1,300 件のレビュー

2024エクセレンス認証

A Nightmarish Stay: Beware of This Hotel’s Infestation

トリップアドバイザーの評価 1.0/5

Nermein L トリップアドバイザー認証口コミ

As an Accor Gold member, my experience at this hotel was nothing short of disastrous, and it will be my first and last stay there. I discovered insects in the bed, which was both shocking and revolting. I documented the issue with photos and videos to show the hotel staff, but their response was underwhelming. The discomfort didn't end there; I felt itchy and developed a rash that lingered for days as a result of the infestation. I requested full refund from hotel however, they rejected my request. Despite reaching out to Accor to express my concerns, my complaints were met with silence. It’s disheartening to feel ignored, especially after being a loyal member. This experience not only ruined my stay but also left me questioning the hotel’s commitment to cleanliness and guest well-being. I urge potential guests to think twice before booking here. The lack of proper hygiene and the disregard for customer feedback are major red flags. No one should have to endure such an unpleasant experience, especially when staying at a hotel that claims to uphold high standards. Save yourself the trouble and choose a different place to stay; there are certainly better options out there.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the experience you described and appreciate your loyalty as an Accor Gold member. We want to assure you that we uphold rigorous hygiene and sanitation protocols to maintain the highest standards of cleanliness throughout our property. Your experience is certainly not reflective of these standards and is the first of its kind reported to us. We have thoroughly investigated the situation you described, and we are deeply sorry for any discomfort caused. As a gesture of goodwill, we processed a partial refund for your stay and extended a significant discount for any future visit. We hope you might give us another opportunity to provide you with the quality experience you expect and deserve. We truly value your feedback, as it allows us to continually improve our services for all guests. Should you wish to discuss this matter further or have any other concerns, please do not hesitate to reach out to us directly. Thank you for your understanding, and we hope to welcome you back in the future for a much more satisfying experience. Sincerely,

Good stay

トリップアドバイザーの評価 4.0/5

Auntyemm トリップアドバイザー認証口コミ

Great hotel, ideal location, clean and comfortable, good breakfast. Some occasional noise came through from room next door but didn't last long. Reception staff very helpful and friendly during our stay. Would be very happy to stay here again.

Irritated by extremely bad wifi

トリップアドバイザーの評価 2.0/5

KiwiViajero トリップアドバイザー認証口コミ

I stayed here in August 2024. In general, the hotel is ok, but what irritates me and causes me to give this hotel a poor rating is that the wifi was abysmal - probably the worst that I've come across in any hotel. The wifi either did not work at times or was slow at others. Maybe this was just my room, but that's no excuse. The wifi should work in all rooms because that's what all guests pay for. Nowadays good wifi is an expectation in any decent hotel. I won't ever return to this hotel as I needed the wifi for work-related reasons and I assumed that a Mercure hotel would have decent wifi.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the inconvenience you experienced with our Wi-Fi service during your visit in August 2024. We appreciate your concerns, as we understand how important reliable internet access is for our guests, particularly for work-related purposes. Please be assured that your comments have been taken seriously and will be communicated to our management team. We are committed to enhancing our services and ensuring that facilities, such as Wi-Fi, meet the expectations of all our guests. While we regret to hear that we did not meet your expectations on this occasion, we hope you might consider giving us another opportunity in the future. We strive to provide a better experience for all our guests and would welcome the chance to demonstrate our commitment to quality service. Thank you once again for your valuable feedback. Should you have any further concerns or queries, please do not hesitate to reach out directly. Warm regards,

A wonderful experience

トリップアドバイザーの評価 5.0/5

Conrad Bond B トリップアドバイザー認証口コミ

The Mercure Madrid Centro is located in an ideal place, right in the heart of town and in close proximity to the Prado Museum (Museo Nacional del Prado). The local area offers countless cafes and restaurants that will give you options galore. The hotel itself has well-appointed, modern rooms with quality furnishings, as well as a delightful dining area that offers a nice ambiance and a decent spread for breakfast. Staff are welcoming and helpful and the check-in and check-out processes are a breeze. The hotel is clearly properly managed and well-maintained. I would definitely come back to the Mercure during my next trip to Madrid.

Perfect location

トリップアドバイザーの評価 4.0/5

Keith H ファミリー - トリップアドバイザー認証口コミ

This hotel is a little tattered and worn, and our rooms were a bit small, but the location was ideal for its proximity to museums, parks, historic walls, and shopping. We were generally pleased with the breakfast, and the staff was friendly.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 773 件のレビュー 9.6/10 ロケーション
  • 734 件のレビュー 6.6/10 客室
  • 845 件のレビュー 9.3/10 サービス
  • 72 件のレビュー 2/10 インターネット
  • 444 件のレビュー 4.7/10 快適さ
  • 402 件のレビュー 7.9/10 朝食
  • 225 件のレビュー 8.6/10 清潔さ
  • 25 件のレビュー 4.7/10 バー＆飲料

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。