Mercure Kakadu Crocodile Hotel 3,5 Sterne

Dear Karin, Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologise that your experience did not meet expectations. We regret to hear your concerns regarding the reception experience, room comfort, and the condition of the bathrooms. Creating a safe and welcoming environment for our guests is extremely important to us, and it is disappointing to learn that this was not your impression. We also appreciate your feedback regarding the dining options, particularly the limited vegetarian choices. This is an important point, and your comments have been shared with our kitchen team for review as we work to better accommodate a wider range of dietary preferences. Thank you again for your honest feedback. It is invaluable in helping us identify areas for improvement, and we hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Ines, Thank you for your kind feedback following your recent stay with us. We are delighted to hear that you found our staff to be very friendly and responsive in addressing any concerns during your visit. Providing attentive and solution-focused service is something we take great pride in, and your comments are truly appreciated. Thank you again for your support. We look forward to welcoming you back again soon. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Coony, Thank you for sharing your feedback with us. I’m very sorry to hear about the issues you experienced with the bathroom and the shower temperature — this is certainly not the standard we aim to provide, and our maintenance team has been notified to address this promptly. I also apologise for the disturbance caused by the proximity to the smoking area. We understand how important a quiet and comfortable stay is, and we will review room allocation and signage in this area to reduce noise impact for future guests. We appreciate you bringing these matters to our attention, as it helps us continue to improve. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Michael &. M., Thank you for your feedback and for staying with us. We’re glad to hear everything was to your satisfaction. We appreciate your comment regarding the cleanliness of the corridors, and we will ensure this is addressed with our housekeeping team. We hope to welcome you back again soon. Sincerely, Carinne Mercure Kakadu Crocodile Hotel