墨西哥城索菲特改革大道酒店 5 星

客户意见评级 (ALL 评级) 4.8/5 2,099 评论

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297 Avenue Paseo De La Reforma, 06500 墨西哥, 墨西哥

描述

酒店其他优惠

  • 位于墨西哥市中心，毗邻美国大使馆和独立天使纪念碑

  • 从酒店每个角落都可欣赏到墨西哥城及其著名地标的全景

  • 38 层设有独特的海水泳池，可欣赏到迷人的景致和现代化的墨西哥建筑

  • Cityzen 屋顶酒吧备受欢迎，是在高处享用精致美食的理想场所

  • 允许携带宠物入住。我们欢迎所有宠物爱好者携爱宠入住。

我们的客房

酒店位置

墨西哥城索菲特改革大道酒店

297 Avenue Paseo De La Reforma
06500 墨西哥
墨西哥

GPS:19.428535, -99.16593

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  2,099 评论

TripAdvisor 评级  4.9/5  2,211 评论

卓越奖 2024

Absolutely Superb Location, Service and Accommodation

Tripadvisor 评级 5.0/5

MisterCheeky 经 TripAdvisor 认证的评论

This was our first stay in Mexico City. Not knowing the layout of the city can be a bit daunting when choosing a hotel. Research was conducted and we decided to stay at the Sofitel Mexico City for six nights. All queries were informatively and promptly answered via email by Alejandro Velazquez (Reservations Ambassador). We certainly made the right hotel choice! SUMMARY: Fabulous hotel. Wonderful location, accommodation with excellent service. BACKGROUND: My wife and I are in our mid 50s and have travelled extensively to Mexico over the years (we stopped counting after 30). We have enjoyed all inclusive resorts in Mazatlan, Puerto Vallarta, Ixtapa, Manzanillo, Los Cabos and the Mayan Riviera. This was our first stay in a major Mexican city. LOCATION: The hotel is very conveniently located on the Paseo de la Reforma. It is a relatively short drive from the airport and provides an excellent starting point for the various attractions throughout Mexico City. ARRIVAL & FRONT DESK: We arrived later in the evening and were warmly greeted by staff at the ground level concierge desk and were escorted by Diego via the elevator, to the check in desk which was on the 14th. The lobby is nicely appointed and the lobby area has several individual reception desks. This is a nice set up as it provides a personal and relaxed check-in experience. Check-in was very efficient and friendly. Diego took care of our luggage, escorted us to our room and explained the various room and hotel amenities. ROOM: We had a Superior Room, 1 king size bed, Angel of Independence skyline view. I highly recommend this room and it provides an impressive view (see photos). We were welcomed to our room by a very thoughtful card arrangement (see photo). Noise from outside hallway and adjoining rooms was minimal to non-existent. Air conditioning was easy to understand, efficient and not too noisy. POOL: There is a nice pool area (see photo), however, we did not use it as we were busy exploring the city. It does look like a great area to unwind and have a swim. It is in an enclosed area so if there are several people or children it can get a bit loud (echos). RESTAURANT: The breakfast with our room booking is provided at Balta located on the 12th floor. An extensive buffet is provided along with a la carte hot options from a menu. It was an excellent breakfast, well staffed with extremely pleasant and helpful people. FOOD: Food assessment is very subjective. We found the breakfast food to be excellent overall. We had no issues with the taste, quality or quantity of the food. There is plenty of selection to please most people. SERVICE: The level of service we experienced was simply outstanding. We did not experience any situations where the service level was not top notch, five star. Every single staff member made a concerted attempt to say “hola” and help you if you required any assistance. OTHER: The only real negative I could find was what I felt were overly dark elevators. People going out for the day exploring or out for dinner would likely want one last check in the mirror before exiting the hotel. This was virtually impossible with the very dim lighting in all elevators. A very minor point indeed. SUMMARY: This is a fantastic hotel that is highlighted by a convenient location, some top notch amenities, good food, but most importantly, wonderful staff that truly put forth a genuine effort to ensure our stay was a memorable one. Highly Recommended. I cannot recognize every individual, however, I would like to acknowledge the following, in no particular order: Alejandro (reservations ambassador), Dariana, Jethro, Victor, Edher, Diego, Vanessa, Eduardo (Guest Services Team/Concierge). Always a pleasure to see each of them.

Truly an amazing place!

Tripadvisor 评级 5.0/5

Michael G 经 TripAdvisor 认证的评论

From the moment we arrived at Sofitel Reforma, we felt something truly special. We were celebrating our anniversary, and what we experienced was beyond anything we could have hoped for. The warmth, care, and attention to detail shown by the entire team—especially Elizabeth Robles at the front desk—touched our hearts in a way we’ll never forget. Every interaction made us feel seen and celebrated. It wasn’t just about luxury (though the hotel is stunning); it was about people who genuinely cared about making our stay unforgettable. Thank you, from the bottom of our hearts, for creating such a beautiful memory. Sofitel Reforma isn’t just a hotel—it’s a place where magic happens.

Thoughtful staff at Balta

Tripadvisor 评级 5.0/5

Pamela I 经 TripAdvisor 认证的评论

The staff at Balta were so thoughtful for my dad’s birthday and parents anniversary. They decorated the place and gave them a cake. It was a memorable experience. Thank you to Rodolfo and Edgar for making it a great night! The views are great!

Bonjour Madame Pamela, Thank you for your kind words regarding the thoughtful efforts of our staff at Balta. We are delighted to hear that your family’s special occasions were memorable. Your appreciation for Rodolfo and Edgar will surely be shared with them. It will be a pleasure to welcoming you again in the near future. Sincerely, Cecilia Roura Quality Coordinator

Day of Relaxation

Tripadvisor 评级 5.0/5

Aya A 经 TripAdvisor 认证的评论

We were looking for a place where we can utilize a day pass in Mexico where we can use a pool and spa since we are here for a short birthday celebration trip for my husband. My husband came across Sofitel offering what we were looking for. When we came to visit, everyone was friendly and ready to assist. The location is perfect- right at the city center. Though when you get inside, the pool and spa, it's a very relaxing atmosphere and all for a value of about $70-80. May and Alexis were definitely one of the highlights of our experience. They were very helpful and very attentive to our needs. May was the one who showed me the amenities that came with our visit, she's a very sweet and nice lady! Alexis was the one who helped my husband and also took our order and he did excellent in making sure to check in on us. They made our trip here a wonderful time! I'm so glad we did this and would love to come back in the future.

Bonjour M. Aya A, Thank you for your delightful review! We are thrilled to hear that you and your husband had a relaxing day with us during his birthday celebration. It is wonderful to know that our location and amenities met your expectations, and that our staff, particularly May and Alexis, contributed positively to your experience. Their dedication to providing exceptional service is indeed commendable, and we are pleased to have them on our team. We appreciate your kind words and are excited to welcome you back in the future for another memorable visit. Your satisfaction is our priority, and we look forward to serving you again soon. Warm regards, Cecilia Roura Quality Coordinator

Cocktail with a view

Tripadvisor 评级 5.0/5

anoukxxxx Solo travel - 经 TripAdvisor 认证的评论

Stop by for a drink with a view at the rooftop bar. Friendly service and great cocktails and atmosphere. Beautiful view. Juan my waiter and the rest of the staff were amazing. The hotel itself is very interesting to visit for it’s architecture

Bonjour M. Anouk, Thank you for your kind words regarding your experience at our rooftop bar. We are delighted to hear that you enjoyed the cocktails, the atmosphere, and the service provided by Juan and our team. We look forward to welcoming you back to Sofitel Mexico City Reforma. Cordialement, Cecilia Roura Quality Coordinator

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其他网络用户评价我们的酒店

  • 598 评论 9.7/10 位置
  • 915 评论 9.1/10 房间
  • 1,740 评论 9.3/10 服务
  • 393 评论 8.4/10 食物
  • 376 评论 8.7/10 设施
  • 364 评论 9.3/10 氛围
  • 203 评论 8.1/10 清洁度
  • 185 评论 7.9/10 舒适度

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