Novotel Guwahati GS Road bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.237 ulasan

Jaminan Harga
Terbaik
Novotel Guwahati GS Road - Image 1
Novotel Guwahati GS Road - Image 2
Novotel Guwahati GS Road - Image 3
Novotel Guwahati GS Road - Image 4
G S Road, Downtown Dispur, Assam, 781006 GUWAHATI, India

Deskripsi

Keistimewaan hotel

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Centrally located on the Guwahati-Shillong Road

  • Designated Smoking Rooms

Akomodasi kami

Lokasi hotel

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

Telepon
Fax +91 361 710 4445

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  1.237 ulasan

Peringkat TripAdvisor  4.5/5  848 ulasan

Sertifikat keunggulan 2024

Novotel

Catatan Tripadvisor 4.0/5

Priya D Ulasan TripAdvisor tersertifikasi

I arrived late at night. The airport pickup service was on time. Check in was really great,thanks to Mr. Prabhakar. Staff were nice. I had only one disappointment that’s the toiletries amenities for third occupancy as we were three of us, they have not kept that. Other than that everything was good. Thank you

Great stay

Catatan Tripadvisor 5.0/5

Relax03325880882 Ulasan TripAdvisor tersertifikasi

We really love the stay and the staff are helpful too. We would love to re stay here whenever we come here.. we really appreciate all the staff here for their hospitality and keep doing great... all the very best. Khublei shi hajar nguh. Stay blessed

Food is awesome. staff is decent and very helpful

Catatan Tripadvisor 5.0/5

Quest32470441697 Ulasan TripAdvisor tersertifikasi

Pillow quality good. Restroom/bathroom is clean. Bedroom is good. Environment is familiar. Good to stay with family. Dining area is good. Food quality is awesome. Room service is good. Hotel staff behaviour is very good easy to understand customer needs. Thanks.

Staff name Himanshi I guess she is very unprofessional and rude while talking.

Catatan Tripadvisor 1.0/5

Curiosity08185095304 Ulasan TripAdvisor tersertifikasi

The hotel is nice but the service is so pathetic, they don’t respond first of all, u hve to do hundreds time of call and not all the staff but some staff are so unprofessional. Staff name Himanshi I guess she don’t even know how to talk with the guest she uses the word Tu usko, she doesn’t know how to give respect to other, if possible make her to learn how to give respect first.

Dear Guest, Thank you for taking the time to share your experience about your recent stay at Novotel Guwahati. We are deeply sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for the issues you faced regarding the service, particularly with Himanshi. We understand the importance of treating all our guests with the utmost respect and professionalism. We regret that your interaction with our team member did not reflect this standard, and we will ensure this is addressed with the staff involved. Rest assured, we will provide further training on guest communication and hospitality etiquette to prevent such incidents in the future. We would appreciate it if you could share your contact details so we can discuss this matter in more detail and work toward a resolution. We also apologize for the delays in service you experienced. We strive to ensure that all our guests' needs are attended to promptly, and we will take steps to improve our response times moving forward. Your feedback is incredibly important to us, and we are committed to making the necessary improvements to provide a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with the high standard of service you deserve. Sincerely, Manmeet SINGH General Manager

Awful check in which made whole experience bad

Catatan Tripadvisor 1.0/5

AKHIL J Ulasan TripAdvisor tersertifikasi

Very bad hospitality. We had a lot of luggage and the staff or bellboy did not carry our luggage and we had to transfer our luggage ourselves to the room. The staff was present but was not courteous at all to ask. The reception was not courteous or hospitable to guide us where the lifts are.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Guwahati. We are truly sorry to hear about the challenges you faced during check-in and the lack of assistance you received with your luggage. We deeply regret that our team did not offer the courtesy or hospitality you deserved, especially after a long journey. This is certainly not the standard we strive to uphold, and we sincerely apologize for any inconvenience caused. Your comments regarding the reception service and the lack of guidance to the lifts are concerning, and we will address this with the team to ensure that such oversights do not happen again. We understand how important it is to make guests feel welcomed and comfortable from the moment they arrive, and we regret that we fell short in this instance. We would appreciate it if you could share your contact details so we can discuss this matter in more detail and work toward a resolution. We appreciate your feedback, and we are committed to improving our service. We hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely, Manmeet SINGH General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 320 ulasan 9.3/10 Lokasi
  • 880 ulasan 8/10 Kamar
  • 2.609 ulasan 9.2/10 Pelayanan
  • 12 ulasan 7.6/10 Internet
  • 1.104 ulasan 9.1/10 Makanan
  • 371 ulasan 8/10 Kebersihan
  • 294 ulasan 9.2/10 Sarapan
  • 291 ulasan 9.5/10 Suasana

Diberdayakan oleh Trustyou

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.