Mercure Singapore On Stevens 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.1/5 1.977 Bewertungen

Bestpreisgarantie
Mercure Singapore On Stevens - Image 1
Mercure Singapore On Stevens - Image 2
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Orchard District, 28 Stevens Road 01 02, 257878, 257878 Singapur, Singapur

Beschreibung

Hotel-Extras

  • Ruhige und lokal inspirierte Umgebung, ein üppiges urbanes Paradies

  • Erstklassige Lage im Stadtzentrum, bei Orchard Road und Singapore Botanic Gardens

  • Unbegrenzter Highspeed-Internetzugang auf mehreren Geräten

  • 24-h-Zimmerservice, Fitnessstudio, Waschsalon. 35-m-Infinity-Pool, Pool, 4 Restaurants

  • Kostenloses Parken während Mittag- und Abendessen. Übernachtungsparkplätze für Hotelgäste

Unsere Unterkünfte

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Lage des Hotels

Mercure Singapore On Stevens

Orchard District, 28 Stevens Road 01 02, 257878
257878 Singapur
Singapur

GPS:1.313439, 103.828417

Tel
Fax +65 6491 6085

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Shuttle
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

WINESTONE

WINESTONE ist ein kulinarisches Konzept in einer städtischen Grünoase, das Gäste zu einer kulinarischen Reise einlädt - mit einer Auswahl an erschwinglichen, hochwertigen Weinen aus aller Welt und neu inspirierten, beliebten westlichen Mahlzeiten.

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Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.1/5  1.977 Bewertungen

Note Kundenmeinungen 1.0/5

Heiko R. Paare - Bestätigte Mitteilungen ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations and, in particular, for the shortcomings you experienced with our service and responsiveness. We are deeply sorry that you had to go without shower soap for several days despite having reported this to our Reception team. This is an unacceptable lapse in service, and we fully understand your frustration. Basic room amenities should be replenished promptly, and your request should have been followed through without requiring repeated reminders. We also apologise for the long waiting time at Reception, both during your arrival and when you sought assistance during your stay. We recognise that efficient and attentive service is an important part of the guest experience, and we regret that we fell short in this regard. Your feedback has been shared with our Front Office leader for review and follow-up, particularly regarding response times and ensuring guest requests are properly communicated and closed out. While we are pleased that you found our breakfast selection satisfactory, we regret that this positive aspect could not outweigh the other shortcomings you experienced. Your comments regarding cleanliness have also been shared with our Housekeeper. Please accept our sincere apologies for the inconvenience and disappointment caused. We value your feedback and will use it to reinforce our service standards and improve the consistency of our guest experience. We hope you will consider giving us another opportunity to welcome you back. Best regards, Piotr Kupiec General Manager

Note Kundenmeinungen 3.0/5

Julian J. K. S. Paare - Bestätigte Mitteilungen ALL

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed our location, pool, Housekeeping service of your room, and that your arrival and departure experiences met your expectations. We sincerely apologise for the disappointing breakfast experience. The delays in clearing tables, providing cutlery, and replenishing the buffet are not reflective of the standards we strive to deliver. Please be assured that your comments have been shared with our Food & Beverage and Culinary teams for immediate review and improvement. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future. Yours sincerely, Piotr Kupiec General Manager

Note Kundenmeinungen 4.0/5

Frank E. P. S. Paare - Bestätigte Mitteilungen ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear you found our location convenient and our staff warm and friendly. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Note Kundenmeinungen 1.5/5

Juergen G. Paare - Bestätigte Mitteilungen ALL

Note Kundenmeinungen 1.0/5

Dr. H. G. Paare - Bestätigte Mitteilungen ALL

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the discomfort you experienced in our breakfast area. We understand that space can become limited during peak hours, and we appreciate your understanding as our team works diligently to accommodate all guests. Additionally, I regret to hear about the odor in your initially assigned room. Your feedback regarding the room condition is valuable, and I have shared this with our Housekeeping and Engineering leaders for this to be reviewed immediately. We are grateful for your comments and hope to enhance your experience in the future. Best regards, Piotr Kupiec General Manager

So bewerten andere Internetnutzer unser Hotel

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  • 1.028 Bewertungen 7.6/10 Sauberkeit
  • 746 Bewertungen 7.5/10 Ausstattung
  • 656 Bewertungen 7.1/10 Frühstück
  • 526 Bewertungen 8.3/10 Stimmung

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