Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the breakfast, pool, shuttle service, and found our staff to be commendable. We appreciate your comments about the room size and understand that limited storage can be a concern during longer stays. Your insights are valuable as we continuously strive to enhance our guests' experiences. We hope to welcome you back in the future for another enjoyable stay. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear you enjoyed the tranquility of your room, the friendliness of our staff, and the lovely pool. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your constructive feedback. We are glad to hear you found our location suitable for your travel needs and appreciated our complimentary shuttle bus service. While we understand your suggestion regarding providing a room for guests to freshen up before their airport transfer. Unfortunately, we are unable to provide a room for this purpose, as our hotel operates at high occupancy for majority of the time, with rooms required for arriving guests. This could therefore affect our ability to have rooms ready for arriving guests. We have taken your feedback on the current alternative shower arrangement and will review on how we can enhance this to make it better for our guests. We are sorry to hear that the lobby environment and the smell from the Killiney Café affected your experience. Killiney Café is a well-established Singaporean brand with a long heritage, dating back to 1919, and is known for its traditional Nanyang-style coffee, kaya toast and local favourites. The café at our hotel is popular not only with our guests but also with visitors and local patrons who appreciate the brand’s heritage and authentic Singaporean offerings. We understand, however, that the aroma from the café may not be to everyone’s preference. Your feedback is valuable, and we will continue to look at how we can better manage the café environment and ventilation to ensure that it complements the overall guest experience at the hotel. Thank you once again for your feedback and we look forward to welcome you back when your travels take you back to Singapore. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations and, in particular, for the shortcomings you experienced with our service and responsiveness. We are deeply sorry that you had to go without shower soap for several days despite having reported this to our Reception team. This is an unacceptable lapse in service, and we fully understand your frustration. Basic room amenities should be replenished promptly, and your request should have been followed through without requiring repeated reminders. We also apologise for the long waiting time at Reception, both during your arrival and when you sought assistance during your stay. We recognise that efficient and attentive service is an important part of the guest experience, and we regret that we fell short in this regard. Your feedback has been shared with our Front Office leader for review and follow-up, particularly regarding response times and ensuring guest requests are properly communicated and closed out. While we are pleased that you found our breakfast selection satisfactory, we regret that this positive aspect could not outweigh the other shortcomings you experienced. Your comments regarding cleanliness have also been shared with our Housekeeper. Please accept our sincere apologies for the inconvenience and disappointment caused. We value your feedback and will use it to reinforce our service standards and improve the consistency of our guest experience. We hope you will consider giving us another opportunity to welcome you back. Best regards, Piotr Kupiec General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed our location, pool, Housekeeping service of your room, and that your arrival and departure experiences met your expectations. We sincerely apologise for the disappointing breakfast experience. The delays in clearing tables, providing cutlery, and replenishing the buffet are not reflective of the standards we strive to deliver. Please be assured that your comments have been shared with our Food & Beverage and Culinary teams for immediate review and improvement. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much more enjoyable stay in the future. Yours sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear you found our location convenient and our staff warm and friendly. We look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the discomfort you experienced in our breakfast area. We understand that space can become limited during peak hours, and we appreciate your understanding as our team works diligently to accommodate all guests. Additionally, I regret to hear about the odor in your initially assigned room. Your feedback regarding the room condition is valuable, and I have shared this with our Housekeeping and Engineering leaders for this to be reviewed immediately. We are grateful for your comments and hope to enhance your experience in the future. Best regards, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the location and the quality of the bed. However, we regret that the lack of storage options and the breakfast did not meet your expectations. Your comments are valuable for our ongoing improvements. Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your positive feedback regarding our shuttle service and overall service quality. We are pleased to hear that you appreciated our location as well. Your satisfaction is important to us, and we hope to welcome you back soon. Sincerely, Piotr Kupiec General Manager

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear you found our hotel clean and adequate for your needs during your two-night visit. Sincerely, Piotr Kupiec General Manager

Dear Ksenia I., Thank you for sharing your experience with us. I deeply regret to hear that your stay did not meet your expectations as a valued Platinum member of Accor. I sincerely apologize for the lack of assistance with your luggage upon check-in. Our goal is to provide a smooth arrival experience, and I regret that we fell short in this instance. Regarding the laundry service, I understand how frustrating it must have been to experience delays, especially when you were pressed for time. Your feedback concerning the breakfast service is noted, and I will ensure that our team is aware to improve the overall experience in that area. As for the absence of a welcome gesture, I truly understand how disappointing this is for our loyal guests. We strive to offer exceptional service and it is clear that we did not achieve this during your visit. Rest assured that this will be investigated to prevent similar incident in the future. Thank you once again for your feedback. We appreciate your loyalty and hope to regain your trust in the future. Regards, Piotr Kupiec General Manager

Dear MY, Thank you for your positive feedback regarding the hotel's location and tranquility. We are delighted to hear that you enjoyed your stay and found our hotel to be a peaceful retreat despite its location. Best regards, Piotr Kupiec General Manager

Dear C. H., Thank you for your kind words regarding the cleanliness of our hotel and the quality of our breakfast. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back for a third visit. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Best regards, Piotr Kupiec General Manager

Dear Andy, Thank you for your feedback regarding your recent stay. We sincerely apologize for the disruption caused by the cleaning activities during the night. We appreciate your suggestion and will certainly consider it to enhance our guest experience in the future. Best regards, Piotr Kupiec General Manager

Dear Haci Ali S., We very much appreciate your comments regarding your stay at the Mercure Singapore On Stevens. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note in TripAdvisor - https://www.tripadvisor.co.uk/Hotel_Review-g294265-d13…-Reviews-Mercure_Singapore_On_Stevens-Singapore.html Warm regards, Piotr Kupiec General Manager