Xin chao Mr L. S., Thank you for taking the time to leave such a wonderful review for us all. We always appreciate feedback, but it is especially pleasing from our most loyal, returning guests. We are so heartened to learn that you enjoyed every single aspect of your stay. We are also thrilled to note that everything lived up to your expectations and you were looked after very well. Thank you for your appreciation towards out dedicated staff member - Sally. We will ensure your comments are shared with all colleagues across the resort, and we all look forward to welcoming you back again very soon. With premier regards, The Management Team

Xin chào Mr David, Thank you for sharing your experience at Premier Village Danang Resort with us all. We are regretful to learn that our breakfast did not meet your expectations, however, please rest assured that we always provide our guests with the variety of fresh and high-grade food and beverages every day. Regarding the moldy smell in the room, it was certainly not up to our usual standards and we are taking the appropriate measures to address the problem and prevent future occurrence. In addition, our privilege outdoor swimming pool is one of the most-wanted features that our guests are fond of. We are sorry that you did not manage to use the pool because of feeling cold. We are apologetic for the inconveniences during your stay. Thank you for your patience and kind understanding and we do hope to have another chance to better serve you very soon. With premier regards, The Management Team

Xin chao Ms geumrye, Thank you for your feedback about your time at Premier Village Danang Resort. Regarding our settlement procedure upon your checkout, it would be kind if you could share with us more details about your experience so that we are able to get further information and take this into deeper investigation for future occurrence prevention if it is a potential inconvenience for guests. Please feel free to contact us for any assistance you might require. Apart from that, we were also delighted to read that you were satisfied with your stay overall and look forward to hearing from you soon. With premier regards. The Management Team

Xin chào Ms SUMI J., Thank you for your comment. The issue of leaking ceiling was certainly not up to our usual standards and please rest assured that your feedback has been shared with our Chief Engineering for serious action in order to prevent future occurrence. In addition, we always strive to provide our guests with the variety of high-grade food and beverages. We are taking your comment as a constructive feedback which is value for us all and will be taken into account by our Executive Chef and Director of Food and Beverage for the next review of menu. We look forward to welcoming you back again so we can increase your satisfaction the next you stay. With premier regards, The Management Team

Xin chào Mr Y., Thank you for letting us know your experience of your stay at Premier Village Danang Resort. It seems there were a number of areas that fell short of expectations and we are grateful you've let us know. Regarding the villa's fire alarm, we believe that our dedicated villa assistant already came forward and had the issue solved efficiently. In addition, with the check-in time at 3PM and the check-out time at 12PM daily, we are following the typical standard of resort villa's cleaning procedure which ensures the availability of rooms at the best condition for all of our guests. We are deeply apologetic for the inconveniences you experienced during your stay with us and please rest assured that the proper action was taken seriously in order to prevent future occurrences. Thank you for your patience and kind understanding and we do hope to have another chance to better serve you very soon. With premier regards, The Management Team

Xin chào Mr. J. yong j., Thank you for taking your time to give us your kind feedback. We are so delighted to learn that you and the family enjoyed spending time together at Premier Village Danang Resort and how much you loved our exceptional facilities, location, and staff service. We would be delighted to have you back in our house to make your next stay even better than the previous one and to provide you with the most refined hospitality experiences again at the Premier Village Danang Resort. With premier regards, The Management Team

Xin chào Mr. K. byung s. Thank you for giving us your kind comment. The issue of mosquitoes in the villa is certainly not up to our usual standards and that your experience was not what we set out to achieve. Your feedback has been noted by our relevant departments for action and review to prevent future occurrence. We are sincerely sorry for any inconvenience caused during your stay. Apart from that, we are also delighted to know that your stay at Premier Village Danang Resort was good generally. Thank you again for sharing your experience, and we hope to see you again very soon. With premier regards. The Management Team

Xin chào Mr 문., Thank you for your kind review. We were sorry that the breakfast did not meet your expectation. It is certainly not up to our usual standards and please rest assured that our Executive Chef and Director of Food and Beverage have been well noticed and are taking this very seriously in order to prevent the future occurrence. Apart from that, we are thrilled your stay with us was enjoyable overall. We hope to have a chance to welcome you again when you travel brings you back to Danang. With premier regards, The Management Team

Xin chao Ms MIJEONG K., Thank you very much for once again taking your time to give us your kind review and we are delighted you enjoyed your stay at Premier Village Danang Resort. We will be sure to share your kind words with the team who will be delighted to know they could make it a memorable stay for you. We hope to welcome you back again very soon. With premier regards, The Management Team

Xin chào our valued guest, Thank you for sharing your feedback with us regarding your experience at Premier Village Danang Resort. We are sincerely sorry to learn that we did not meet your expectations on this occasion. Your experiences with the villa’s condition, facilities and buggy service were certainly not up to our usual standards and please rest assured that your feedback has been noted by our relevant departments for immediate action and review to prevent future occurrences. Regarding your recent feedback about Korean – speaking staff service: “한국손님이 많은데 한국어지원 안되네요.” and “한국말하는 직원없음.”, in fact, Korean-speaking staff is being hunt by all hotels/resorts not only in Danang but also in Vietnam. We have constantly tried to recruit from universities with Korean language skill to facilitate our valued guests. In addition, as we are striving to be single-use plastics-free in effort of saving our Earth, amenities refillable bottle using is one of the effective strategies to get involved in the mission. We would be delighted to have your kind understanding and support in this. We are sorry the any inconvenience that might cause. It is always a pleasure to receive constructive feedback and that we are sure this will serve as a chance to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your valuable feedback and we look forward to welcoming you back again so we can increase your satisfaction the next you stay. With premier regards, The Management Team

Xin chào Mr. P. j., We are truly heartened to receive your generous review of Premier Village Danang Resort. Thank you for letting us know how much you enjoyed your stay with us. We are especially pleased that you felt well-looked after by Sally. We will pass your compliments to her and be sure that Sally and the whole team are made aware of your kind words. We look forward to having you with us again in the near future. With premier regards, The Management Team

Xin chào Mr. 이., We very much appreciate your comments regarding your stay at the Premier Village Danang Resort - Managed by AccorHotels. It is always a pleasure to receive positive and constructive feedback. We will share your comments with our team. We are sure that this feedback will serve as a chance to all of our staff as we strive to continuously improve the quality of our services. In addition, we are glad to learn that you were well-looked after by our dedicated staff, especially Happy. Thank you again for sharing your experience, and we hope to see you again very soon. With premier regards, The Management Team

Xin chào Mr hyun, Thank you for taking the time to share your comments. Together with the exceptional surroundings, landscape right next to this pristine beach is providing total relaxation and comfort in every area which comes at a price. We always strive and keep our efforts in the highest of our priorities so our guests will be able to enjoy the greatest of products at all times. In addition, it is certain that the communication etiquette is one of the hardcores of staff training excellence in order to value all of our guests with warm and caring service at all times but regrettably, we seem to have fallen short of our usual high standards on this occasion. Please accept my apologies for the shortfalls and please rest assured that the matter has been discussed with our management departments to ensure that we provide you with a better level of service next time you visit us. Thank you once again for your valuable feedback, and we are also happy to learn that you enjoyed the beauty of Premier Village Danang Resort. We look forward to welcoming you back again so we can increase your satisfaction the next you stay. With premier regards, The Management Team

Xin chào Ms JUNG OK P., Thank you for providing us with an opportunity to hear of your recent below experience at Premier Village Danang Resort. It is regretfully that the unexpected issue related to the cockroach in the room fell short of expectations and I am grateful you've let us know. Please rest assured that it was certainly not up to our usual standards and has been noted by our relevant departments for immediate review and action. Apart from that, we are also delighted to learn that you enjoyed our exceptional staff's services and friendliness. The whole team and I look forward to welcoming you back again so we can increase your satisfaction the next you stay. With premier regards, The Management Team

Xin chào Mr. 안. Thank you for taking the time to write a review. I am pleased to learn you were generally happy with your stay especially the villa assistant service – Julia. Your feedback serves as great motivation for us all. We all appreciate your feedback and look forward to your return in the not too distant future. With premier regards, The Management Team