Pullman Sydney Airport

I spent one night at the Pullman due to a cancelled flight. For a 5-star hotel, it was a little disappointing. The rooms don't include complimentary WIFI -. it's an extra charge to access in-room WIFI. The lady at reception told me that if you join the Accor membership program you can access free WIFI, but I was unable to access it in my room, too complicated. For a 5-star hotel you expect that extra little attention to detail so and definitely expect WIFI access included in the room fee, so that was pretty poor. The lobby and restaurant area look really cool and inviting, with a wrap around bar, plenty of seating options and the restaurant. When I arrived to my room there were dirty dishes piled up outside my room and down the corridor from previous room service. The rooms are pretty comfortable and have a modern design. I was super hungry when I arraived so decided to order some room serive. In my opinion, there was not that much selection on the menu. I had a $50 credit from the airline to spend. I ordered the gnocchi for dinner - the plate and napkin with knives and fork were just passed to me without any tray. I ordered the continental breakfast in the morning which was better presented. The coffee and milk came in cute takeaway cups, with cereal, toast, and some pastries and the juice came in a cute bottle.

Its 2022 and free WIFI is not offered. This is a 5 star hotel that is not cheap , but yet they request $15 to access the wifi. I stayed in the country comfort Armidale a few weeks earlier and wifi was free and the room cost half the amount I paid- good old country service - take note Pullman . And why oh why are the bathrooms open plan and you see though the glass. I do not want watch anyone at all poop or shower - its a ridiculous set up . However the room was clean and the bed comfortable , and the staff pleasant .

Staff go above and beyond. Stunning rooms good value for money. major shout out to Jen from the food and beverage area her service was attentive and friendly and she honestly made our night she went out of her way to make sure we enjoyed our dinner and anniversary. She is an absolute gem and credit to the business. Thank you to everyone who made our stay we even extended for the weekend.

It’s not often a hotel makes you want to stay and not leave for home but the Pullman Mascot delivers on all fronts! After ten days on disaster work through the Hawkesbury floods I took a day out on RNR at the Pullman Mascot. From the moment I arrived I was assisted immediately by the lovely concierge Mr Stuart who assisted me with the parking. Then welcomed by Alison and booked in by the new Jennifer at reception. I received an absolutely beautiful modern room with a fantastic set up with the bath, shower and robe design! I instantly felt a sense of calm and relaxation. Dinner I had in house in the lovely dining room adjacent to reception and was incredible well looked after by the magnificent and professional Jen with the generous Deano overseeing your dining experience. Highly recommend the 200g eye fillet, prawn linguine and the mizuno lychee and walnut salad! Yum yum yum! And if your an aviation buff you will especially love this place with the airport themed carpets and lighting. One particular bit was that the rooms were exceptionally quiet, which was a huge bonus considering location so a lot of design and thought has gone into the construction. Anyhow I had such an amazing stay I ended up booking a second night before heading back into the floods. It was a pleasure to share some thoughts in person with Moksha one of the guest services managers whom understand accor plus member status and go over and beyond. Honestly some people need to relax a little with their expectations and stop and smell the roses. Finally a big thank you to all the staff including housekeeping which do an amazing job! Oh and the barrister coffee made by Shirusha and hot chocolate by Jen is the perfect accompaniment to a lovely buffer breakfast. Mr Dean from Melbourne

I would like to extend my thanks and deepest gratitude to the staff of the Pullman hotel Sydney airport. I was especially impressed by young Bobby. His wonderfully sunny, optimistic, and infectious attitude launched me into the day with an exceedingly broad smile on my face. Well done and thank you! Kalvin Smith