Novotel Pekanbaru 4 sterren

I experienced a good service with Novotel Pekanbaru especially with Front office agent Mr. Massayu Adha, who gave me all of helps that i need. He such a good communicator and suggested me many places to visit during my short trip in Pekanbaru Also, the breakfast menu was amazing.

The hotel is located in the middle of Pekanbaru city. It is a standard Novotel hotel with all the standard service you would expect from any other Novotel. Rooms are good and clean, breakfast was good enough.

I must say that my stay in Novotel Pekanbaru left me speechless - in a good way. Ambience is fantastic. Cleanliness awesome. Amenities astounding. Location superb. Staff are extremely courteous and friendly. To be honest, what impressed me most is the staff. They went out of the way - extra miles and miles to deliver a fabulous experience for my sister and mom whilst we were there. They gave my sister an unforgettable birthday experience at no charge. It was a beautiful moment. Something that will go down a long way with my family and I. Novotel Pekanbaru - her strength is her staff!

Nice hotel. Very clean. Comfortable and modern. Very friendly staff. Parking is easy. You need to be clear you want non-smoking, as they have smoking rooms available. The room was a good size. Internet service is good. I was able to make calls and access e-mail without issues.

I stayed at 622 bedroom and it was a nihgtmare. It was very noisy. There was some pipe or duct near the room or the elevators that created that noise. It was impossible to sleep. I asked someone from the staff to come to the room and he confirmed the noise and said that it was that way.