The television is not smart TV. No YouTube or Netflix channel. The checkin front desk receptionist are not very friendly especially towards local. They have to be mindful that it is the local that brings in the income during this border control period. The area behind the TV was filthy and extremely dusty. The bathrobes were frayed. The bedsheet were dusty, and I found a bug on the bed. The only saving grace was the spaciousness of the room and the staff at LeBar. They were friendly, welcoming and hospitable, especially Chris.

We booked a Prestige Family suite and luxury room for our family staycation. Unfortunately the Prestige family suite has no view at the suite. We feel cooped up and disappointed as the photos in Sofitel website has misrepresented the suite. My husband was so upset he wanted to go back and the rest of family members have to pacify him. Nonetheless the vacation was ruined.

Booked a 3D2N stay recently and everything went well except for the check in. The check in timing was at 3pm, however there are only 2 counter and the check in was quite slow. Overall, i had an amazing stay here and definitely will come again.

my stay was made even more fun with the polite and friendly staff at Sofitel Sentosa. From my check in to my dining in experience, my family and I felt the warm welcome. An experience we do not get from big hotels. Special mention to Sudip, Fish and Nicholas for their wonderful service!

Room clean and confort. Services provided by hotel staff overall satisfactory. Breakfast at Kwee zeen nice environment. Food have more variety to choose. Welcome drink is good and nice ambiance. Bus service to USS not far and convenience.

This is my 10th stay at the Resort. Comfortable and gives me good setting for my video conference meetings as well. It'd be great if the HDMI ports are working and that the TV could be used as an extended monitor. However, the TV setting were set to disallow that. That is a likely area for improvement. Other than that, all's good.

My wife and I were so happy to take a break to join in the Halloween VIP Experience at Universal Studio in Singapore. So our first choice resort to put up during the weekend definitely is Sofitel of Sentosa. Because of the greenery and quiet environment. Also another key reason was the Resort Team will always warmth and friendly. Thank you so much for your excellent services that made us felt like ‘Home’ every times. Front/PR: Farah, Kelly, Indra Concierge: Aaron, Hafiz, Rahman, Steven Cliff: Andy, Mani, Chef Jeremy, Julianne, Mildra, Agnes, Scarlett, Tasha, Jason, Joshua, Bee Lan, Timothy, Kelly Pool: Edill, Marcus, Jing Wei(Lifeguard) Kwee: Suman, Shane, Kour, Jia Hui Gym: Johari. Housekeeping: Lu Chau

Sofa on which my boy slept on was likely having some Bugs or dust mites in room 452 We otherwise enjoyed our stay Food was good Swim pool was lovely Drinks were great at Lebar Food was yummy Except noodles we had should have some cut chilli or sambal and lime to make it better and tastier Appreciate May care and attention fr Lebar . Fish spa was the highlight for the kids Late checkout was a bonus Parking was free so that’s great too Didn’t go anywhere cos the hotel was just too comfy to head anywhere else

I booked this hotel by my husband's recommendation because he is the member of this hotel. It was such a disappointment! There was some construction work outside my window (room no. 449 ). It was quite noisy throughout the entire day so we couldn't rest well! We wanted to book a staycation at Duo Residences hotel ($246+) or Orchard hotel ($336+) in the beginning but unlike your hotel, those 2 places dutifully informed us that they had ongoing construction work. These 2 hotels' prices were much lower as their hotel management had provided guests with the renovation work time schedule. However, my husband and I were looking for quality service and a relaxing & comfortable environment so we decided on Sofitel to enjoy the quiet resort-style holiday with the price at $600+ per night. But our holiday mood was destroyed by this renovation work! The worst experience was that the worker was walking by my room window which made me feel that there was no privacy at all. This hotel package comes with a 2 course lunch so we had lunch at the cafe after we arrived and settled down. Although we were only able to order from the "menu entitlement", the main courses had such small portions.......my hubby and I had to ask for more bread to fill up our stomachs. Luckily, dinner of 3 courses were served via a buffet style so more food could be requested. The corridor was not safe as the monkey poo was discovered on the flooring everywhere (in the late afternoon)! I had to alert 4 couples who tried to walk across the corridor! I have informed one of the staffs to take action to clean it up asap because I noticed that there were a few couples with pregnant wives. Last but not least, the hangers provided in the wardrobe were not practical as they have jagged designs on the bottom that tore my favourite Shawl! So sad!

Exterior of the compound still looks good but not or the room interior. Looks a little rundown. The check-in was rather slow. I took almost 45mins to get my check-in done and there was long queue behind me. The food and service from The Cliff was good. Had an enjoyable dinner. So Spa was kind of disappointing as the facilities were not well maintained, looks so rundown. The services provided was bad. It was so much different from my last visit years ago. There wasn’t very clear instruction given what I should do moving from place to place. The massage was the only thing is good.

No pre-arrival call or email on check-in time. Poor sound insulation in the rooms. Noise permeates easily and guests were made to use a free WiFi channel which raises questions on data security and connectivity strength.

Good customer service, nice room and ambience, make you feel like you are at an oversea vacation. As the resort is located far in, and due to insufficient time, unable to explore sentosa.... should stay for 2 days instead. Overall a restful staycation and warm services.

our room needs a little refurbishing: smells a little musky; the door slams hard and loud. bad view from my room - overlooks a construction yard. the pool and landscaping in general is nice; with many birds sighted in the compound, including peacocks, hornbills and cockatoos. nice sunset and sea view from the restaurant.

1: air-condition was leaking water 2: TV no signal 3: found a used needle on the room floor 4: bathroom tiles on the floor were dropping out and cut our feet We ve called the hotel staff to solve the problems for TV signal and air-condition leakage but needle on the floor and tiles in the bathroom were dropping out ? What if our feet get Injured? Apparently my husband stepped on the needle on the floor but luckily no injuries happen, but estimated 20 pieces of 2cm x 2cm tiles kept dropping out from the bathroom floor when we were showering every time . The tiles edges were sharp and cutting our feet.

poor maintenance , old place . not value for money. food average . Spa very poor . Staff very nice. Gym very dirty . at the end the name is Sofitel , the property is Novatel . you should take care on air conditions , bathroom and showers renovation