Novotel Ambassador Seoul Yongsan - Seoul Dragon City 5 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 675 recensioni

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Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 1
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 2
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 3
Novotel Ambassador Seoul Yongsan - Seoul Dragon City - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEUL, Corea del Sud

Descrizione

I plus dell'hotel

  • Situato nel cuore di Seoul, l'hotel Yongsan si trova vicino a molti famosi monumenti

  • Vicino alla stazione di Yongsan, la più grande stazione ferroviaria e metropolitana in Corea

  • Luxurious Premier Lounge

  • Panoramic river view and city view

  • Ristoranti, bar, spazi per convegni e strutture di intrattenimento nella Seoul Dragon City

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Ambassador Seoul Yongsan - Seoul Dragon City

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEUL
Corea del Sud

Coordinate GPS:37.53177, 126.9631

Telefono
Fax +82 2-2223-7778

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  675 recensioni

Giudizio TripAdvisor  4.0/5  201 recensioni

친구를 서울로 초대할때 최고의 호텔

Punteggio Tripadvisor 5.0/5

쉬드 Viaggio con amici - Recensione certificata TripAdvisor

용산역에서 가장 가깝고 시설도 매우 훌륭하여 친구를 서울로 초대해서 잘 놀다 갔습니다. 친구가 룸을 매우 만족해서 고맙다고 하네요^^

고객님께, 소중한 리뷰에 감사드립니다! 용산역과 가까운 저희 호텔을 친구분께 추천해 주셔서 정말 기쁩니다. 훌륭한 시설과 편안한 숙박이 되셨다니 다행입니다. 친구분이 만족하셨다는 말씀도 큰 힘이 됩니다. 다시 한 번 감사드리며, 언제든지 또 찾아주시면 좋겠습니다! Jazmin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan

Highly recommended

Punteggio Tripadvisor 5.0/5

benny_ji-s Da solo - Recensione certificata TripAdvisor

There are three things impressed me including hospitality of employees of the hotel, great location and diversification of breakfast choices. The hotel is connected to Yongsan station via a sky bridge which takes 500m by walk and there is a CU store inside the area of hotel, its pretty convenient.

Dear Guest, We very much appreciate your comments and compliments regarding our staff hospitality, location and breakfast service. Your feedback serves as valuable encouragement to all our staff as we strive to continuously improve our service standards. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Jazmin Granada, Guest Experience Manager

5 star? No Chance

Punteggio Tripadvisor 3.0/5

nikhils247 Recensione certificata TripAdvisor

After staying 8 nights at the Grand Mercure next door, my family travelled to Jeju and needed to stay somewhere in Seoul for 2 nights before we flew back to the US. We were originally supposed to stay at The Shilla, but changed to the Novotel because it was going to be raining in Seoul for those 2 days. The location is next to the Yongsan Station and Ipark Mall where you can walk completely covered to, so this made it a no brainer for us. The Grand Mercure did not have any availability, but I figured since they were both 5 stars, that were connected, I thought all I was sacrificing was space in the room. Check In had a long line. Even though Check in is supposed to be different for the Suites vs the regular room, they direct you into the same line. Took about 20 minutes to check in. We booked a one bedroom suite, because we have a young son, it gives a chance to let him sleep in the room early, and my wife and I to hang out without having to be quiet with the lights off. The room we were given had the door between the two rooms removed and the opening taped up. We waited 30 minutes for someone to see that it wasn't a defective door, but just that the door was taped over and another 30 minutes to get the new room. Luckily they had another room. The suites have 4 elevators that service it, but one was being used as an express to the 39F only. Which means we only had 3 elevators for this part of the hotel. This would not have normally been a problem, but for some reason, the 2nd floor these elevators service the bridge between Yongsan station and the hotel and always had 10 people going in or coming out. Made waiting for the elevator super long and forced us to let 2-3 elevators pass full. Overall the room is comfortable. The kitchenette was important for us to be able to wash bottles and store milk in the mini fridge. I am unsure how the Grand Mercure next door and the Novotel have the same star rating. They were wildly different experiences and overall quality.

Dear Guest, Thank you for sharing your feedback. We appreciate your honesty, and even though we regret that your experience wasn't as exceptional as we strive for, your insights are invaluable for our improvement efforts. We are committed to providing outstanding guest experiences, and it's clear that we fell short in this instance. Given the opportunity, we are dedicated to earning back your trust and ensuring you receive the outstanding hotel experience that many of our guests have come to expect. Jazmin Granada, Guest Experience Manager

Not a 5 star hotel

Punteggio Tripadvisor 3.0/5

Mae T Recensione certificata TripAdvisor

More of a 3 star hotel than a 5 star hotel. First this first is, how do you not provide toothbrush and toothpaste for amount this hotel charges. Sofa bed is not what it looks like on picture. The way sofa bed was set up, it was sloppy. TV is not even a smart TV. Signs say to check in on the 26th floor, but no one was there. I’m writing this review in the middle of my stay, to show how disappointed I am with this hotel.

Dear 369maet, Thank you for taking the time to tell us about your experience at Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Accor's policy prioritize environmental sustainability by omitting single-use amenities like toothbrushes. While striving to maintain a balance between environmental consciousness and guest satisfaction, we sincerely appreciate your understanding and cooperation regarding this policy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecile Guest Experience Manager

ottima posizione

Giudizio clienti 4.5/5

Novotel S. Azienda - Avvisi confermati di ALL

Viaggio di lavoro. Ottimamente collegato a metro e treni

Signora / Signor T., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Ambassador S. Yongsan - S. Dragon City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Cecile C. Guest Experience Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 602 recensioni 9.4/10 Posizione
  • 655 recensioni 7.3/10 Camera
  • 539 recensioni 7.1/10 Servizio
  • 5 recensioni 6.2/10 Internet
  • 284 recensioni 6.7/10 Pulizia
  • 166 recensioni 8.1/10 Colazione
  • 157 recensioni 8.8/10 Atmosfera
  • 139 recensioni 8.5/10 Cibo

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