伊斯坦布尔机场和会议中心铂尔曼酒店 5 星

客户意见评级 4.3/5 1,539 评论

预订此酒店
1

保证最优惠房价

怎么运行的?
+ 20 服务

酒店其他优惠

  • 免费无线网络。

  • 免费停车场

  • 酒店提供前往伊斯坦布尔购物中心的每日穿梭巴士服务

  • 直通会议中心铂尔曼酒店

  • 洗衣和干洗服务

酒店位置

伊斯坦布尔机场和会议中心铂尔曼酒店

Yenibosna Merkez Mahallesi
1 Asena Sok No:15
Bahcelievler
34295 伊斯坦布尔
土耳其

电话: +902124111000

传真: (+90)212/5925868

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    ATATURK INT AIRPORT 达到 4公里 / 2.49 英里

GPS :41.005832, 28.812734

酒店服务

RESTAURANT

Pullman Istanbul Yesilkoy Hotel offers a unique contemporary dining experience. Breakfast is served from 7AM, lunch from 10:30AM and dinner from 7PM with a constantly evolving menu, perfect for business meetings as well as less formal occasions.

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 早餐
    • 自助餐 额外收费
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 50 会议室
  • 商务中心
    • 自助商务中心
    • 商务中心提供轮椅通道
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 402 间客房
    • 4 间残疾人士客房
    • 0 间家庭客房
    • 0 间相通客房
    • 100 间禁烟客房
    • 12 多个楼层
  • 酒店使用的语言
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 公共区域提供无线网络
    • 酒店提供无线网络
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 入住/退房设施
    • 快捷退房
  • 礼宾服务
    • 礼宾服务
入住酒店
  • Outdoor Private Parking
    • 酒店内
  • Private Indoor Parking
    • 酒店内
护理
  • Indoor Pool
    • 覆盖区
    • 酒店内
  • Fit & Spa
    • 酒店内
精品店/购物
  • 礼品店/报亭

我们的客房

酒店配有 6 种客房 - 高级房、豪华房、行政房、豪华套房、行政套房和总统套房。所有客房宁静明亮,采用现代化设计,配有浴缸或步入式淋浴间、小型冰箱和免费无线网络。 提供连通房和家庭房。床铺配有保健枕头,专为客人打造舒适的睡眠。为了让客人满意,优雅客房中的每一处细节都经过仔细考量,为客人带来独特的体验。

您的会议和活动

我们的会议室

  • 会议室数量:51

  • 最大面积:7,500 平方米

  • 最大容量:1750 个人

  • 最大宴会容量:1300 个人

了解更多信息


伊斯坦布尔机场和会议中心铂尔曼酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

1,539 评论

TripAdvisor 评级 4.0/5

500 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Great is also great and super great in Pullman Istanbul

Tripadvisor 评级 5.0/5

Explorer63498013949 04/09/2021 经 TripAdvisor 认证的评论

Super Great stay in a super great hotel and super great team. Starting from the great welcome of Irem n continuous support to make it great and celebrating our marriage anniversary. Semih who is a mestro leading a team even if he is working in a full day of double shifts. Making our choice to food like we wanna go no where except to stay there, waw! Cam who is Irem's manager who really help to the max as I was having 3 or 4 bookings to be continued in the same place. Israfeil, Hilal, Kazim, Jansu making it happen trouble shooting and helping to the most. and finally sweet n cream Sehan n Buhtan.

Quiet, wonderful , cosy

Tripadvisor 评级 5.0/5

DayTrip60587 30/08/2021 经 TripAdvisor 认证的评论

We spent a fantastic time !!! The staff are very friendly and helpfull.. Spécial Thanks to Mr Iffuk of conciergerie, big Thanks also to Mr CEM restaurant waiter, and AYSEGŪL at front desk.. Thanks a lot to you all.. cosy hôtel, delicious foods and friendly team .. For shopping the hôtel is just at 15 mn ( 6 euros to pay to a taxi ). to Mall of Istanbul … Starcity Mall is just at 5 mn on walk from the hôtel… Very Nice hôtel We will be back very soon

Substandard property

Tripadvisor 评级 1.0/5

BigJDallas Business - 11/04/2021 经 TripAdvisor 认证的评论

stayed 4 days earlier this week and nothing worked. Checked back in for one day passing through today and have spent all day trying to get the air conditioner to work. Staff is indifferent. Been to desk twice and people are devoid of customer service skills. Those are the facts. They sure don't have a manager but a lot of millennials running the front desk. Soooo absurd.

Perfect and thank you to IPEK hanim.

Tripadvisor 评级 5.0/5

melissagesse Family - 03/03/2021 经 TripAdvisor 认证的评论

I am very happy of my staying at Pullman Istanbul Hotel. Also, it was great that ALL Platinum clients are upgraded. Rooms are great and clean. Restaurant service is very good and prices are not so expensive. Special thanks to IPEK Hanim who was very helpfull during our staying, it was a pleasure to meet her and to be welcomed, helped by her.

Perfect for everything

Tripadvisor 评级 5.0/5

sinasi964 25/11/2020 经 TripAdvisor 认证的评论

Remember this name as this is best hotel in Istanbul ! I have stayed several times for several days and honestly I'm so happy I found this place. I will start from check in in the lobby all with help of very nice, very friendly and professional. The rooms were always lovely, super clean with most comfortable bed i have ever slept on! I tried food room service several times as well and in 2o min was delivered to my room ! Overall I had best stay ever in Istanbul and definitely will back there and recommend this peace of heaven in central Istanbul to everyone.

Like at home

Tripadvisor 评级 5.0/5

sinasi964 Solo travel - 08/12/2019 经 TripAdvisor 认证的评论

Very cool place, good atmosphere to stay and relax.The people who work hier are also all super efficient and friendly.Pullman is my favorite places in Istanbul.What makes this place special is the people that work there. I would recommend this hotel for sure.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Hotel & Convention Center. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tuğçe Kadayıfçıoğlu Guest Relations

前台的服务态度特别差,投诉给经理,态度也很差,没有解决问题,让我们在那等了一个小时。

客户意见评级 0.5/5

Yeqin Z. 商务住宿 - 18/09/2019 所有已确认评论

房间的整体感受还不错,很干净。 但酒店前台的服务态度特别差。由于9月16日退房,我们还想续住,于是在9月16日早上成功续住,并用信用卡付了款。到9月17日晚上,我们还想续住的时候,当时的前台,跟我们说信用卡无法刷,pose机试了很多次都不行。但由于之前试过,完全是可以的,我们便质疑了他。可他坚持表面他没有问题,是我们的信用卡出了问题,让我们联系银行。多次让他再试一试,可他就是不愿意,态度也十分恶劣。最后叫了他们经理,经理在尝试过后,仍然说无法付款,此时已经过了1个小时。我们表示,我们公司和贵酒店有合作,也曾经通过公司预定过,明天早上再尝试付款,可他们就是不让,坚持让我们换卡付,或者到ATM取现金。中间产生了争执,他们的态度也十分不友好,完全感受不到是一个五星级酒店前台该有的态度。 最后我们同事叫来了另一个女前台,因为她之前有帮我们操作过。结果女前台试了一次就成功,事实证明并不是我们银行卡的问题,也不是pose机的问题,而是服务人员和经理的不专业以及坚持是客户的错误,才导致我们的不愉快,同时也浪费了我们的时间。 后来在回房间(1132)后 ,我并没有收到在9月15日送出需清洗的衣服,致电前台说会送来,等了30分钟也不见任何动静,于是再次致电,质疑为何第二天没有收到衣服。他们说,我们酒店的规定是,洗完了衣服需要客户通知他们,他们才会送衣服,那请问,如果我购买了express服务,是不是也需要你们通知,才能送衣服呢???如此不合理的服务,并没有在清洗单上写明,所以我觉得,是你们酒店的服务疏漏,没有及时送清洗完毕的衣服,才会有如此说辞。 建议你们对服务人员的专业度进行再考察和培训,这不是五星级酒店应该呈现给其顾客的。

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuğçe KADAYIFÇIOĞLU Guest Relations

服务极度差

客户意见评级 0.5/5

L. 商务住宿 - 13/09/2019 所有已确认评论

1. 网络经常无法连接 2. 服务人员态度不友好,英语水平差 3. 早餐品种少 4. 机场免费班车组织混乱,服务人员安排我们上了一个土耳其航空的巴士,后来又把我们赶下去,说人满了,让我们做另外一班。 5. 酒店出租车绕路,加收费用,态度不友好!

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tuğçe KADAYIFÇIOĞLU Guest Relations

Chalk that stay up to experience...

Tripadvisor 评级 2.0/5

THOshow Business - 26/06/2019 经 TripAdvisor 认证的评论

I was preparing (mentally) for a rough week in IST. Trade show. Endless meetings with clients. I chose the Pullman property b/c in previous stays (at other properties) everything was simply perfect. Cleaniness of the room. Amenities. Access to the Executive Lounge...even a super breakfast spread. For the Pullman Istanbul property, not a single one of these boxes gets ticked. Hands down the slowest WiFi I've encountered in quite some time. The maid service stopped refilling Nespresso pellets on the second day and apparently didn't understand the note "PLEASE LEAVE COFFEE" note I left next to the machine. The Executive Lounge was closed and no alternative arrangements were made. :((( Pullman People, please accept this constructive criticism and roll up your sleves and start taking care of your loyal customers....or they will go elsewhere.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Hotel & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merve PASLIER Guest Relations Executive

舒適

客户意见评级 4.0/5

邱. 家庭住宿 - 01/04/2019 所有已确认评论

客房寬敞,環境舒適優雅,只是小商店商品稍微貴了點

尊敬的 Hsiao Fen C.: 感谢惠赐有关下榻 Pullman Istanbul Airport & Convention Center 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

比较一般的体验

客户意见评级 3.5/5

Chenq 家庭住宿 - 15/02/2019 所有已确认评论

优点:(1)价格比较合理,作为临时转机停留很合适;(2)大堂很漂亮。 缺点:(1)房间内淋浴竟然没有门或浴帘;(2)早餐的档次与我们在伊斯坦布尔其它酒店享用的有比较大的差距(无论食材还是种类或者服务)

尊敬的 Qun C.: 感谢惠赐有关下榻 Pullman Istanbul Airport & Convention Center 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

Why, who will read it

Tripadvisor 评级 2.0/5

Voyager51978788957 Business - 12/02/2019 经 TripAdvisor 认证的评论

I felt like an inferior person. I bought a gift and it was taken from me as I entered the foyer because that gift was available in-house. It is typical of Istanbul. I have stayed in this city many times. Hate it.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merve PASLIER Guest Relations Executive

Good choice with little remarks

Tripadvisor 评级 4.0/5

P6464CJpeterr Business - 06/02/2019 经 TripAdvisor 认证的评论

In general I can recommend the hotel. The rooms are big and nice and the staff is friendly and helpful.The journey is not so easy due to the location and traffic. At a bar in this hotel class it isn't ok, to have no soda for more than 2 days - but we could manage this problem with other drinks ;-)

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merve PASLIER Guest Relations Executive

Spacious rooms and good service

Tripadvisor 评级 4.0/5

X6176ZDpaulh Business - 21/01/2019 经 TripAdvisor 认证的评论

Impressive hotel design. Rooms are clean, modern and large. No noise heard even though in the flight path of the airport (my main reason for the stay was the proximity to the airport) . Check in staff were friendly and efficient. The food was excellent and reasonably priced.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merve PASLIER Guest Relations Executive

BUSINESS TRIP

Tripadvisor 评级 3.0/5

philippeo675 Business - 28/10/2018 经 TripAdvisor 认证的评论

B/F no body to help you. No thea, no cofee. Nothing to drink is proposed to Customer. No lounge and when going to Restaurant, they ask you to pay, what is support to be consummed as 'executive lounge'. I call 5 time the make up the room. Staff don't understand what I am asking for.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merve PASLIER Guest Relations Executive

Hotel that Made of glass(((Pullman Istanbul Airport Hotel And convention Center)))

Tripadvisor 评级 4.0/5

isam436 Family - 26/09/2018 经 TripAdvisor 认证的评论

From outside and with the first look for the hotel “pullman Istanbul Airport Hotel And convention Center” you can feel the beauty of this property before you go inside and it is clean and so quiet with welcoming staff and good breakfast .The most important thing here it is so near from Ataturk Airport about just few minute and close form the amazing aquarium in Istanbul inside aqua mall about 15 minute also the bath of the suites has jacuzzi and so spacious especially executive suite .......so nice hotel with large lobby.finally go there and feel the comfort . And thanks for all the staff in that hotel really thanks.

Dear Value Guest, We very much appreciate your comments regarding your stay at the Pullman Istanbul Airport and Convention Center. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merve PASLIER Guest Relations Executive

Falling review... much better first time around then during our last stay

Tripadvisor 评级 3.0/5

841_yvindr Family - 22/07/2018 经 TripAdvisor 认证的评论

Very messy check-in, double, triple deposit on credit card, 3 times the room keys didn't work, so after three tries, we got a new room. Chef must have been changed during the last month, as buffet went from fantastic in June to less then boring in July.

Dear Value Guest, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merve PASLIER Guest Relations Executive

Good option for an overnight layover at IST

Tripadvisor 评级 4.0/5

richardmonkeyharris Business - 19/05/2018 经 TripAdvisor 认证的评论

As I had enough time I really didn't fancy staying within the confines of the Airport airside hotel but was unsure how easy the alternative would be. I was pleasantly surprised, even with the additions of the Visa, Taxi fares etc. the overall cost was far cheaper and the whole process easier than I though it would be. Hotel is very good. There was some aircraft noise but not enough to bother me. Breakfast was excellent. Local traffic looks extremely busy but flows ok and both transfers only took a few mins. Would stay again.

Dear Valuable Guest, Thank you for choosing Pullman Istanbul Airport Hotel & Convention Center and sharing your comments with us here. We always like to hear such positive feedback and really appreciate your recommendations to your referals. I hope you'll choose us again on your next trip to Istanbul. Best regards, Inci Ecem Kılıç

很不满意

客户意见评级 0.5/5

Nikki C. 情侣住宿 - 21/03/2018 所有已确认评论

minibar里面什么都没有了很不满意 roomservice也没有菜单

Dear C. P., Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great dissapointment.

Tripadvisor 评级 2.0/5

FrankRetboll Couples - 07/01/2018 经 TripAdvisor 认证的评论

30 minutes waiting time at check in No personel in the executive lounge. No personel and no light in executive lounge at breakfast. Demied breakfast in the normal restaurant. Felt as if th hotel was closed. It will be soon probably if this is the standard.

Dear, Thank you for taking the time to tell us about your experience at the Pullman Istanbul Airport and Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

我们最新的 20 评论

合作伙伴包含 TripAdvisor

我们位于周边的其他酒店

我们位于 伊斯坦布尔 的所有酒店