Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are concerned to learn that several aspects of your room did not meet your expectations, particularly the noise disturbance, condition of the towels, and stains observed on the bed linen. Clean and well-maintained linens are fundamental to a comfortable stay, and your comments have been shared with our Housekeeping team for immediate review and reinforcement of our room inspection procedures. We also understand how disruptive noise from neighbouring rooms can be, especially when it affects your rest on consecutive nights. Our team will continue to monitor such situations and assist whenever they are brought to our attention. Regarding drinking water, as part of our sustainability efforts, we do not provide single-use bottled water in our guestrooms. Instead, an empty glass jug is provided in the room, which guests may use to refill filtered drinking water at our water dispenser on Level 4. Should you encounter any concerns during your stay, please dial 0 from your room or approach any of our Front Office team at the reception counter. Our team will be glad to assist with additional towels, linen replacement, noise concerns, or any other requests. Thank you once again for bringing these matters to our attention. Your feedback is valuable to us as we continue working to improve our cleanliness, facilities, and overall guest experience. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed your accommodation and breakfast, and especially that you found the service provided by our Front Office team to be excellent. Your kind recognition will certainly be shared with the team. We also appreciate your comments regarding bedroom slippers and bottled drinking water. As part of our sustainability efforts to reduce single-use plastics, bottled water is not provided in our guestrooms. Instead, an empty glass jug is provided in the room, and guests may refill it with filtered drinking water from our water dispenser on Level 4. We understand that some guests may prefer bottled mineral water, and we appreciate you sharing your preference with us. Should you require any additional amenities or assistance during your stay, please dial 0 or approach any of our Front Office team at the reception counter, and we will be happy to assist. Thank you once again for your constructive feedback. We value your suggestions as we continue looking for ways to enhance our guests' comfort while supporting our sustainability initiatives. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient and that the service provided during your stay was satisfactory. At the same time, we appreciate your comments regarding the breakfast selection and room size. We understand that dining preferences may vary, and your feedback regarding the breakfast offerings and dining utensils has been shared with our F&B team for review. Our rooms are designed in line with Singapore's standard room sizing, focusing on functionality and comfort for travellers. Nevertheless, we appreciate your feedback and will continue to look for ways to enhance our guest experience. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our customer service good and the location acceptable during your stay. At the same time, we regret to learn that certain aspects of the room did not meet your expectations, particularly regarding the amenities provided, bed size, and bedding comfort. Your comments have been shared with the relevant teams for review and improvement. For any queries, requests, or assistance during the stay, guests may dial “0” or approach any of our team members, and we will be happy to assist promptly. Your feedback is valuable to us as we continue to improve our guest experience. We hope to have the opportunity to welcome you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We regret to learn that your stay did not meet your expectations, particularly regarding the room cleaning schedule and bathroom size. As your stay was for one night, housekeeping service was not scheduled during the stay. Our room cleaning schedule is communicated upon check-in, where cleaning is carried out on the third day of stay and alternately thereafter as part of our sustainability efforts. For any additional assistance or requests, guests may dial “0” or approach our Front Office team at the counter, and we will be happy to assist promptly. Our rooms are designed in line with Singapore’s standard sizing, focusing on functionality and comfort, and we appreciate your understanding. Your feedback is valuable to us as we continue to improve our guest experience. Thank you once again for bringing this matter to our attention. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Ting Hui, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient for getting to the Expo and that you enjoyed the spacious room and our swimming pool facilities. At the same time, we appreciate your comments regarding cleanliness. Your feedback has been shared with our Housekeeping team for closer attention to ensure our standards are consistently maintained. Thank you once again for staying with us. We look forward to welcoming you back for an improved experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Shiyao, Thank you for your kind feedback. We’re delighted to hear that you enjoyed the excellent location and quiet environment during your stay. Housekeeping is scheduled on alternate days as part of our sustainability practice. However, additional cleaning can be arranged upon request. Guests may kindly dial “0” or approach our Front Office staff at the counter, and our team will be glad to assist. We appreciate your feedback and look forward to welcoming you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Yashang, Thank you for sharing your feedback. We understand that your experience felt average overall. We’re especially concerned to hear about your leg injury and hope you are feeling better. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Zhongmin, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our excellent location and service. It’s also great to know that communication in Chinese was smooth and that you felt comfortable throughout your stay. Your kind words about our welcoming Front Office team truly mean a lot to us. We look forward to welcoming you back again soon. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Zhengxi, Thank you for your kind feedback. We’re glad to hear that you had a good stay experience with us. Your support truly means a lot to our team. We look forward to welcoming you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are concerned to learn about the issues you experienced during your stay, particularly regarding the shower leakage, room facilities, and the refrigerator. This is not reflective of the standards we strive to maintain. Your comments have been shared with our Engineering and relevant teams for immediate review and corrective action. We understand how important a comfortable and well-maintained room is, and your feedback is valuable in helping us address these concerns and improve our overall guest experience. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much improved stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Tianyuan, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient. Regarding housekeeping, guests are informed at check-in that the room is fully cleaned prior to arrival, with rubbish clearing and towel replacement on the following day. A full room cleaning is then carried out on the next scheduled day, continuing on a rotating two-day cycle as part of our sustainability practice. Should you require any additional assistance or servicing, guests may kindly dial 0 or approach our Front Office counter, and our team will be happy to assist. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Chun L., Thank you for rating your stay with us 8/10. We truly appreciate your support and are glad you had a positive experience. We look forward to welcoming you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Zhengjia, Thank you for sharing your feedback regarding your recent stay with us. Our room sizes follow the standard sizing commonly found in Singapore hotels. Upon check-in, guests are also briefed that housekeeping is carried out on alternate days as part of our sustainability practice, with daily rubbish clearing and towel replacement available. Your comments regarding the room condition and experience have been noted and will be shared with the relevant team for review and attention. Our team remains available should any assistance be required during the stay. Guest can kindly dial “0” or approach any of our Front Office staff at the counter for assistance or queries at any time. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you very much for your wonderful feedback. We’re delighted to hear that our friendly staff and nearby attractions added to your experience, and that the hotel felt like home to you. Knowing that you were very satisfied and felt no improvements were needed truly means a lot to our team. We look forward to welcoming you back again for another comfortable and enjoyable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Hu H., Thank you for your 10/10 rating and kind feedback. We’re pleased to hear that you had a good stay experience and found it thoughtful. We truly appreciate your support and look forward to welcoming you again. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Jie D., Thank you for your kind feedback. We’re delighted to hear that our receptionist was very helpful and that you found our service excellent and prices affordable. Your encouragement truly means a lot to our team. We look forward to welcoming you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Tongbo, Thank you for your feedback. We’re glad to hear that your experience was good. We truly appreciate your support and look forward to welcoming you back again in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Valued Guest, Thank you for sharing your feedback. While we are pleased to hear that you found the accommodation nice, we are sincerely sorry to learn about the incident involving an insect in the bathroom. We understand how unsettling this can be and deeply regret the discomfort it caused during your stay. Please be assured that pest control and cleanliness are taken very seriously. Your feedback has been escalated to our housekeeping and pest control teams for immediate inspection and corrective action to prevent any recurrence. We truly appreciate you bringing this matter to our attention, as it helps us improve our standards and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable stay. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson