Mercure Voronezh Centre 4 stars

Customer review rating 4.6/5 4,089 reviews

Mercure Voronezh Centre
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+ 15 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Pets welcome (on presentation of veterinary certificate) - RUB 500/day; additional bed - RUB 700/day; GOLD and PLATINUM members can take advantage of the underground car park;

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • VORONEZH AIRPORTPaying
  • Languages spoken at the hotel
  • Laundry
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)

Hotel location

Mercure Voronezh Centre

6a Kirova street
394018
voronezh
russian federation

Tel: +74732100111

Fax: (+7)473/2100111

Contact email

Check-in from 14h00

Check out up to 12h00

  • FROM PUSHKINSKAYA STREET : 

  • By plane

    VORONEZH AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By plane

    VORONEZH AIRPORT At 20km / 12.43 miles

  • By train

    VORONEZH 1 At 5km / 3.11 miles

  • By train

    VORONEZH-1 At 5km / 3.11 miles

GPS :51.65954, 39.193587

Our accommodations

Spacious seaside-inspired rooms boast modern comforts and facilities. It's a perfect place for work and rest. Our guests can also enjoy adjoining rooms and rooms adapted for people with special needs.

Standard Single Room

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Standard Room 1 Double Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Privilege Room with one double bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe
Rooms

Our restaurants and bars

TORRO GRILL

Type of cuisine: Barbecue

The Torro Grill steak house offers succulent steaks, freshly prepared from prime cuts of beef. The menu includes everything that you need for a hearty meal that allows you to enjoy the delicious flavors to the full.

Lunch

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAIKHANA GRANAT

Type of cuisine: Mediterranean

Modern interior and halls variety can meet any guest's wishes. A contrasting and bold approach to traditional dishes, latest gastronomic trends, and delights of Georgian, Mediterranean and Japanese menus.

Lunch

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The hotel lobby bar is open every day, providing a high level of service and a wide range of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 55

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Voronezh Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,089 reviews

tripadvisor

TripAdvisor Rating 4.5/5

326 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Can't like that the food on the morning buffet is cold

Dear Mr.H.! Thank you for taking time and effort to post your feedback following your stay at the Mercure Voronezh Centre! We are sorry that your experience did not meet your expectations. Allow us to express our sincerest apologies! Your review is very important for us in order constantly improve the standard we offer. We will take into consideration all your remarks! Mr.H. , we hope to welcome you back to our hotel in the future when your travels allow. With best regards, Olga Bobrova Deputy Front Office Assistant

good location in downtown

Customer review rating 4.6/5

Narek Business - 13/02/2020 Confirmed reviews ALL

quick registration, clean rooms, very good breakfast, the recaption/lobby area needs renovation

Dear Narek! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible! Best regards, Olga Bobrova, Deputy Front Office Manager

Best hotel in town

Customer review rating 4.6/5

Alexander G. Business - 07/02/2020 Confirmed reviews ALL

Friendly welcome in English, up-to-date rooms, very good restaurant (Torro), well stocked bar. Central location. No problems.

Dear Alexander! Thank you for choosing Mercure Voronezh Centre as your home away during your stay in Voronezh. Also we would like to thank you for taking your time to share your experience with us, we value opinion of our guests a lot! Guest's opinion helps us to improve service and recognize guest's preferences and desires! Our primary goal is to comply with the high-class international service standards at our hotel which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Alexander, looking forward to seeing you again! Best regards, Olga Bobrova, Assistant Front Office Manager.

Good stay

Customer review rating 4.6/5

Elena Business - 03/02/2020 Confirmed reviews ALL

+++

Dear Elena! Thank you for choosing Mercure Voronezh Centre as your home away during your stay in Voronezh. Also we would like to thank you for taking your time to share your experience with us, we value opinion of our guests a lot! We are very happy to read your comments about your stay in our hotel. This is the best motivation for all our team members to know that we have exceeded your expectations! Elena, thank you again for sharing your experience and we hope that your next visit will be as pleasant as the previous one! Best regards, Olga Bobrova, Deputy Front Office Manager

Bitter disappointment

Customer review rating 4.6/5

Wladen D. Business - 24/01/2020 Confirmed reviews ALL

- unprofessional, poorely educated and often unfreandly staff - do not forget your belongings in the room, because right after check-out they disappear - low level breakfast - unconfortable mattresses

Dear Wladen D.! Thank you for taking the time and effort to post your feedback following your last stay at the Mercure Voronezh Center! We would like to assure you that we constantly strive to achieve only the highest level of quality, service and hospitality and we truly regret that we fell short on our goals. Your review is very important for us in order constantly improve the standard we offer. We will take into consideration all your remarks. We hope to welcome you back to our hotel in the future when your travels allow! With best regards, Olga Bobrova Assistant FO Manager

Good location

Customer review rating 4.6/5

Arseniy Business - 19/01/2020 Confirmed reviews ALL

Everything is good, but I was unable to pay for restaurant by charging my room. Some times restaurant on first floor is too loud, especially on Friday’s evening.

Dear Arseniy! Let us thank you for choosing Mercure Voronezh Centre and your appreciation of service provided! We hope that the inconvenience you faced did not badly influenced your general impression of our hotel! Arseniy, we hope that your next visit will be more pleasant than the previous one! Best regards, Olga Bobrova, Assistant FO Manager.

Mercure with diverse breakfast buffet

Customer review rating 4.6/5

Nikolay Business - 02/12/2019 Confirmed reviews ALL

Mercure with a good location, diverse breakfast buffet and fast internet

Dear Nikolay! Thank you for leaving review after your stay at the Mercure Voronezh Centre! We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre. We are happy to know that you have liked the hotel's location, internet and breakfast! Nikolay, we commend you for your comments! Whenever you are back to our hotel, it is our pleasure to host you again! Best regards, Olga Bobrova, Assistant Front Office Manager.

Convenient and confortable

Customer review rating 4.6/5

Juan L. Business - 01/12/2019 Confirmed reviews ALL

Confortable, nice staff delicious breakfast and good restaurant

Dear Mr.U.! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Mr.U., we are waiting for you again in our hotel! Best regards, Olga Bobrova, Assistant Front Office Manager.
Customer review rating 4.6/5

Peter Business - 30/10/2019 Confirmed reviews ALL

My 6th or 7th stay - everything worked very smoothly as is normally the case (absent my very bad check-in experience from a few months ago, which has not recurred) Breakfast is excellent as always (really like that there is more than just "normal" breakfast food

Glad to be back again

Customer review rating 4.6/5

Artem B. Business - 21/10/2019 Confirmed reviews ALL

Good stay in Mercure as always

Dear Artem! Thank you for leaving a review following your last stay at Mercure Voronezh Centre! We are sincerely glad to see that all in all your stay was satisfactory and you enjoyed the service! Artem, whenever you are back to Voronezh, it is our pleasure to host you again! Best regards, Olga Bobrova, Assistant FO Manager.

Nice Hotel

Customer review rating 4.6/5

Marius W. Business - 07/10/2019 Confirmed reviews ALL

Very nice stay. Good Breakfirst. Unfortunately in case the room is on the 9th floor, there is no staircase to walk down. The elevator must be taken. The directions on the 9th floor indicate a staircase, which is only an emergency exit to outside stairs. Once closed the first door, there is no way back and only a phone call at a colleague allowed to get back in the hotel. Nobody took the call at the reception. I was locked.

Dear Marius W.! Thank you very much for choosing Mercure Voronezh Centre and for sharing experience of your stay! We hope that the inconvenience you faced did not badly influenced your general impression of our hotel. We are very glad to hear that you have enjoyed the service and breakfast. We will continue to improve the quality of services provided! Marius W., hope to welcome you back soon! Best regards, Olga Bobrova, Assistant Front Office Manager

Worst check-in ever - otherwise good as normal

Customer review rating 4.6/5

Peter J. Business - 16/09/2019 Confirmed reviews ALL

My absolute worst check-in experience in 13+ years in Russia. I have a visa that does not require me to register in Russia as long as I do not stay in the country for more than 90 consecutive days. Occasionally when I check in at hotels in Russia, I am asked whether I have a registration and when I give this explanation and show my visa, there is no issue (I had been questioned in this way on one of my three previous stays at the Mercure in Voronezh). However, this time, the lady at check-in (who explained she was new) said that this was not enough and she would not be able to check me in. She then called the duty manager, who confirmed this. This person explained that this was the law in Russia and that there was nothing she could do - even if this is technically correct, I stay in hotels frequently and Russia, and as noted above, had previously stayed in this specific hotel three times, so either every other hotel/person in the Voronezh Mercure is wrong/behaving improperly or the lady I was dealing with was being overzealous at best. Given that there were no subsequent flights back to Moscow, I was beginning to get slightly concerned. Upon further negotiation, it was concluded that the photo of my work permit would be considered adequate so I was able to stay, but I was extremely stressed/unhappy about the situation. In short - you really need to sort this out.

Dear Peter J., Thank you for taking the time to tell us about your living at the Mercure Voronezh Center. We are sorry that your experience did not meet your expectations. According to Russian laws you have to be registered during 7 working days after your flying to Russia. After these days you are necessary to have a registration from the previous place of living. If you have a card of highly qualified professional / work permission, you could live in Russia without registration during 90 days. It was the first time when you checked in our hotel on 46th day of your living in Russia. We were necessary to take a document confirming your legal stay in Russia. Unfortunately, we didn’t know that you had the card, because you never gave this document to us. On the daily basis we improve our services and standards and hope you will give us another opportunity in the future, so we could change your opinion in the best way! Best regards, Olga Bobrova, Assistant Front Office Manager.

good stay, can be a bit better

Customer review rating 4.6/5

Anton Business - 10/09/2019 Confirmed reviews ALL

it'd be great to put at least one power excercise machine in your fitness room, or just simple bars for pull, as now there are only equipment for run/step excercises

Good business hotel

Customer review rating 4.6/5

Anonymous Business - 23/08/2019 Confirmed reviews ALL

Stayed two nights on business. Hotel is quiet, clean and centrally located

Dear Elizabeth Anne! We are happy to know that you had a good stay with us! Thank you for all positive sides of our work that you have mentioned. We will definitely inform our management about your review. Hope to welcome you back soon! Best regards, Olga Bobrova, Assistant Front Office Manager.

Just good hotel among the others

Customer review rating 4.6/5

Artem B. Business - 21/07/2019 Confirmed reviews ALL

Nothing special, breakfast just OK, fish didn't seem to be fresh. Strange that there is a lamp stand in the room with no plug to connect it... No table lamp for work (was installed after asking at the reception). Will look for another hotel to try in Voronezh to compare.

Dear Artem! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. Let us also thank you for being a part pf our loyalty program Le Club AccorHotels. Artem, we wish you only positive travel experience and looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

Great stay.

Customer review rating 4.6/5

Luke Business - 18/07/2019 Confirmed reviews ALL

Nice clean hotel. Staff friendly and proficient. Our conference was well catered for and organised. A very pleasant stay overall.

Dear Luke! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Luke, let us also thank you for being a part pf our loyalty program Le Club AccorHotels. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

normal

Customer review rating 4.6/5

Ilia Business - 06/07/2019 Confirmed reviews ALL

But it was strange that the soap in the bathroom hadn't been replaced after one day. In Mercure Lipetsk they do it on everyday base

Dear Ilia! We would like to thank you for choosing Mercure Voronezh Centre. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We hope, that you have faced only positive emotions during your stay at our hotel. Ilia, let us also thank you for being a part of our loyalty program Le Club AccorHotel. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.
Customer review rating 4.6/5

Damian Business - 04/07/2019 Confirmed reviews ALL

It was a pleasant stay and will both recommend and stay with you in the future.

Dear Damian! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Damian, let us also thank you for being a part of our loyalty program Le Club AccorHotels. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

Mercure Voronezh

TripAdvisor rating 4.5/5

238olegr Solo travel - 13/06/2019 TripAdvisor review

Temperature control units do no work in the hotel rooms during my stay. Breakfast quality experience was moderate to low. Hotel personnel was very helpful. Parking is available. Good for overnight stay.

Dear 238olegr! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. Looking forward to seeing you again!

So so

Customer review rating 4.6/5

Mateo Business - 08/06/2019 Confirmed reviews ALL

The rooms are clean and nice. Breakfast is not well organised, missing cups, no much choice od food, no honey and lemon for tea!

Dear Mateo! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. Mateo, let us also thank you for being a part of our Le Club AccorHotels loyalty program. We wish you only positive travel experience and hope to see you once again in our hotel! Best regards, Valentina Filippenko, Assistant Front Office Manager.
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