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Mercure Voronezh Centre 4 stars

Customer review rating 4.6/5 4,773 reviews

ALLSAFE approved hotel

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Mercure Voronezh Centre
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+ 20 Services

Hotel extras

  • Downtown area

  • Free parking

  • Accommodation with pets is available

  • Conference halls of various capacity

  • Torro Grill barbecue restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • VORONEZH AIRPORT Paying
  • Languages spoken at the hotel
  • Laundry
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Outdoor playground for children
Business services
  • 2 Meeting room(s)

Hotel location

Mercure Voronezh Centre

6a Kirova street
394018 voronezh
russian federation

Tel: +74732100111

Check-in from 14h00

Check out up to 12h00

  • FROM PUSHKINSKAYA STREET : 

  • By plane

    VORONEZH AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By plane

    VORONEZH AIRPORT At 20km / 12.43 miles

  • By train

    VORONEZH 1 At 5km / 3.11 miles

  • By train

    VORONEZH-1 At 5km / 3.11 miles

GPS :51.65954, 39.193587

Our accommodation(s)

Spacious seaside-inspired rooms boast modern comforts and facilities. It's a perfect place for work and rest. Our guests can also enjoy adjoining rooms and rooms adapted for people with special needs.

Our restaurants and bars

TORRO GRILL

Type of cuisine: Barbecue

The Torro Grill steak house offers succulent steaks, freshly prepared from prime cuts of beef. The menu includes everything that you need for a hearty meal that allows you to enjoy the delicious flavors to the full.

GRANAT

Type of cuisine: Mediterranean

Modern interior and halls variety can meet any guest's wishes. A contrasting and bold approach to traditional dishes, latest gastronomic trends, and delights of Georgian, Mediterranean and Japanese menus.

LOBBY BAR

The hotel lobby bar is open every day, providing a high level of service and a wide range of beverages.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 55 m²

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Voronezh Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,773 reviews

TripAdvisor Rating 4.5/5

361 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Disappointed

TripAdvisor rating 2.0/5

Lera_Lennard 23/08/2021 TripAdvisor review

The most annoying were housekeepers who keep reminding me that the cleaning of the rooms is just till 5pm. I couldn’t get the feeling of relax at this hotel on my vacation and eventually had to move to airbnb apartment so no one bother me with their reminders about cleaning my room. The housekeepers are not nice, they don’t smile to you, they don’t talk in nicely tone. The better type of room doesn’t have a bathtub, just a shower. The way the shower floor is designed-has no inclination so all the water stays. The air conditioner is cheap system and barely working. The nightstand doesn’t have drawers so had to keep my staff outside. The breakfast ends terribly early 10:30! Who can make it that early? The wardrobe is small and not enough drawers. I don’t know whom they bribed to get their stars. The reception girls were very nice, especially Юля. Location is noisy

cool

Customer review rating 5.0/5

Р. Business - 22/01/2021 Confirmed reviews ALL

very cool

Dear Roman, We very much appreciate your comments regarding your stay at the Mercure Voronezh Center! We are happy to know that you had an enjoyable stay with us. Your positive feedback is a great motivator for everybody in the hotel in order to maintain and improve our service and standards. We hope you will visit us again! Sincerely, Anna Zhukova Deputy Front Office Manager

Yes good stay

Customer review rating 4.5/5

Dominic S. Families - 09/01/2021 Confirmed reviews ALL

Very walking and comforting stay

Dear Dominic, We very much appreciate your comments regarding your stay at the Mercure Voronezh Center. We are glad to know that you had a pleasant stay with us. This is the best motivation for all our Team Members to know that we have exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Zhukova FO Deputy Manager

Extremely friendly and courteous staff.

Customer review rating 5.0/5

Mike, T. ,. O. C. Business - 03/01/2021 Confirmed reviews ALL

Truly european experience. Mercure standarts here are the same as we found them in Europe. Excellent breakfast and service. Well located parking lot.

Dear Mikhail, Thank you for leaving such a nice review about Mercure Voronezh Centre! We are delighted to hear that you found the hotel comfortable and the service very satisfied from check-in to check-out. We at Mercure Voronezh Centre strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Zhukova FO Deputy Manager

Good located and very nice and comfortable rooms with all necessary things.

Customer review rating 4.5/5

Alina K. Couples - 06/10/2020 Confirmed reviews ALL

Very good, it’s always a pleasure to stay in this hotel.

Dear Alina K.! We very much appreciate your comments regarding your stay at the Mercure Voronezh Center! It is always a pleasure to receive positive feedback. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Alina K., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! With best regards, Olga Bobrova Front Office Manager

Good stay

Customer review rating 5.0/5

Irina M. Business - 04/09/2020 Confirmed reviews ALL

I like this hotel. It was very guietly, very clean. There was very tasty breakfast.

Dear Irina! Thank you for choosing Mercure Voronezh Centre as your home away during your stay in Voronezh. We would like to thank you for taking your time to share your experience with us, we value opinion of our guests a lot. It helps us to improve service and recognize guest's preferences and desires. Irina, we will be extremely happy to see you again very soon and make your stay excellent! Best regards, Olga Bobrova Front Office Manager

Excellent - as usual!

Customer review rating 5.0/5

Antone Friends - 30/08/2020 Confirmed reviews ALL

Very good location, free parking available, moderate price for stay and breakfast - so everything is 100% fine.

Dear Antone! We very much appreciate regarding your stay at the Mercure Voronezh Centre. It is always a pleasure to receive positive feedbacks! We were delighted to read that you appreciated every aspect of your stay. We are happy that the team ensured a pleasant stay for you so you can recommend our property to others. Antone, we will be happy if you choose our hotel Mercure Voronezh Centre for your future needs! Best regards, Olga Bobrova Deputy Front Office Manager.

Nice hotel for the Location

Customer review rating 4.0/5

Maxim B. Couples - 19/08/2020 Confirmed reviews ALL

High demand over weekend - make sure to book in advance. Service was great though i didn't take breakfast - wanted to walk and see city around with tasting caffes.

Nice hotels. Clean and quite.

Customer review rating 5.0/5

Evgeny Business - 10/08/2020 Confirmed reviews ALL

Love accor hotels :)

Dear Evgeny! Thank you for taking time and effort to post your feedback following your stay at the Mercure Voronezh Centre! It is always a pleasure to receive a positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one! Evgeny, we are waiting for you again in our hotel! Best regards, Olga Bobrova Deputy Front Office Manager

Good stay

Customer review rating 4.5/5

Elena P. Families - 20/07/2020 Confirmed reviews ALL

We would like to manage room air-condition system, unfortunately, we’ve realized that we have to adapt to the central system, we are not able to manage it from our room directly.

Customer review rating 2.0/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Can't like that the food on the morning buffet is cold

Dear Mr.H.! Thank you for taking time and effort to post your feedback following your stay at the Mercure Voronezh Centre! We are sorry that your experience did not meet your expectations. Allow us to express our sincerest apologies! Your review is very important for us in order constantly improve the standard we offer. We will take into consideration all your remarks! Mr.H. , we hope to welcome you back to our hotel in the future when your travels allow. With best regards, Olga Bobrova Deputy Front Office Assistant

good location in downtown

Customer review rating 3.5/5

Narek Business - 13/02/2020 Confirmed reviews ALL

quick registration, clean rooms, very good breakfast, the recaption/lobby area needs renovation

Dear Narek! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible! Best regards, Olga Bobrova, Deputy Front Office Manager

Best hotel in town

Customer review rating 4.5/5

Alexander G. Business - 07/02/2020 Confirmed reviews ALL

Friendly welcome in English, up-to-date rooms, very good restaurant (Torro), well stocked bar. Central location. No problems.

Dear Alexander! Thank you for choosing Mercure Voronezh Centre as your home away during your stay in Voronezh. Also we would like to thank you for taking your time to share your experience with us, we value opinion of our guests a lot! Guest's opinion helps us to improve service and recognize guest's preferences and desires! Our primary goal is to comply with the high-class international service standards at our hotel which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Alexander, looking forward to seeing you again! Best regards, Olga Bobrova, Assistant Front Office Manager.

Good stay

Customer review rating 5.0/5

Elena Business - 03/02/2020 Confirmed reviews ALL

+++

Dear Elena! Thank you for choosing Mercure Voronezh Centre as your home away during your stay in Voronezh. Also we would like to thank you for taking your time to share your experience with us, we value opinion of our guests a lot! We are very happy to read your comments about your stay in our hotel. This is the best motivation for all our team members to know that we have exceeded your expectations! Elena, thank you again for sharing your experience and we hope that your next visit will be as pleasant as the previous one! Best regards, Olga Bobrova, Deputy Front Office Manager

Bitter disappointment

Customer review rating 2.0/5

Wladen D. Business - 24/01/2020 Confirmed reviews ALL

- unprofessional, poorely educated and often unfreandly staff - do not forget your belongings in the room, because right after check-out they disappear - low level breakfast - unconfortable mattresses

Dear Wladen D.! Thank you for taking the time and effort to post your feedback following your last stay at the Mercure Voronezh Center! We would like to assure you that we constantly strive to achieve only the highest level of quality, service and hospitality and we truly regret that we fell short on our goals. Your review is very important for us in order constantly improve the standard we offer. We will take into consideration all your remarks. We hope to welcome you back to our hotel in the future when your travels allow! With best regards, Olga Bobrova Assistant FO Manager

Good location

Customer review rating 4.5/5

Arseniy Business - 19/01/2020 Confirmed reviews ALL

Everything is good, but I was unable to pay for restaurant by charging my room. Some times restaurant on first floor is too loud, especially on Friday’s evening.

Dear Arseniy! Let us thank you for choosing Mercure Voronezh Centre and your appreciation of service provided! We hope that the inconvenience you faced did not badly influenced your general impression of our hotel! Arseniy, we hope that your next visit will be more pleasant than the previous one! Best regards, Olga Bobrova, Assistant FO Manager.

Mercure with diverse breakfast buffet

Customer review rating 3.5/5

Nikolay Business - 02/12/2019 Confirmed reviews ALL

Mercure with a good location, diverse breakfast buffet and fast internet

Dear Nikolay! Thank you for leaving review after your stay at the Mercure Voronezh Centre! We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre. We are happy to know that you have liked the hotel's location, internet and breakfast! Nikolay, we commend you for your comments! Whenever you are back to our hotel, it is our pleasure to host you again! Best regards, Olga Bobrova, Assistant Front Office Manager.

Mercure Voronezh

TripAdvisor rating 4.0/5

238olegr Solo travel - 13/06/2019 TripAdvisor review

Temperature control units do no work in the hotel rooms during my stay. Breakfast quality experience was moderate to low. Hotel personnel was very helpful. Parking is available. Good for overnight stay.

Dear 238olegr! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. Looking forward to seeing you again!

Excellent hôtel et service irréprochable

TripAdvisor rating 5.0/5

Voyage526717 Family - 26/08/2018 TripAdvisor review

For the second time I chose this Hotel during my family stay in Voronezh. Once again I was not disappointed. From the very well educated persons who welcomed us at the reception to the ladies in charge of the breakfast, everything was perfect. I warmly recommend this hotel for any travel purpose.

Dear Guest! We very much appreciate your comments regarding your stay at the Mercure Voronezh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also glad, that you have faced only positive emotions during your stay at our hotel. We wish you only positive travel experience and hope your next visit will be as pleasant as the previous one. Best regards, Valentina Filippenko, Assistant Front Office Manager.

I will never visit this hotel again

TripAdvisor rating 1.0/5

igorrunjic Family - 02/07/2018 TripAdvisor review

Crazy receptionist didnt check in my wife, my baby and me!! Because our baby was with separatle own passport and not with certificate of birth!!! It is very ugly situation, so we left hotel and go to RAMADA hotel in Voronezh.

Dear igorrunjic! Thank you for choosing Mercure Voronezh Centre and for the time spent on comments concerning the quality of service provided at our hotel. We are really sorry, that we could not offer you an accommodation in our hotel this time. Our receptionist acted according to Government Decision No. 1085 of 2015 on the provision of hotel services in the territory of the Russian Federation. We must not check in underage citizen of Russia without birth certificate. All offenses against this law can lead to huge fine on the hotel. Unfortunately, we are not in a position to control the observance of this Resolution by other hotels in Russia. We really hope for your understanding. Please allow me to express my sincerest apologies. We wish you only positive travel experience!

Our most recent 20 reviews

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