The Sebel Melbourne Docklands 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 795

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The Sebel Melbourne Docklands - Image 1
The Sebel Melbourne Docklands - Image 2
The Sebel Melbourne Docklands - Image 3
The Sebel Melbourne Docklands - Image 4
18 Aquitania Way, 3008 DOCKLANDS, Австралия

Описание

Особенности отеля

  • Offering spectacular waterfront views, this is Melbourne's most elegant, iconic destination.

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Расположение отеля

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Австралия

GPS:-37.813809, 144.942245

Телефон
Факс +61 3 9641 7599

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Capri @The Quays

Недоговорная фотография

Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café offers a warm, and inviting environment for everything from a coffee to a full feed breakfast, lunch and dinner.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 795

Рейтинг TripAdvisor  4.1/5  Отзывов: 940

Unexpected…

Примечание: Tripadvisor 3.0/5

michellehF5648FX Friends getaway - Реальные отзывы TripAdvisor

Unexpected….. I highly recommended the Sebel to my friend, who I was sharing an apartment with this time, after I had a great stay there previously. We booked an apartment 12 months in advance. My friend flew in first, and I arrived the day after. Here is the unexpected part…our apartment was not in the Sebel docklands building. Apparently the Sebel had recently acquired two apartments in the building nearby. While this apartment building was only built in 2021, it had an industrial theme, no air conditioning at all in bedrooms (I did see a pedestal fan and fan heater in the wardrobe if that counts!), a couch which had small tears in it, and some red stains on coffee table! As it was absolutely pouring with rain, it made getting coffee and breakfast from the cafe at the Sebel a bit unpleasant. It felt like we were staying in a private rented apartment. Not the Sebel.

Enjoying our time together as a couple

Примечание: Tripadvisor 5.0/5

deklan D Реальные отзывы TripAdvisor

Me and my partner had attended this hotel & was so surprised of how clean & nice the staff were felt like home I would go back in a heartbeat !

So pleased to hear the team made you feel right at home and that you enjoyed your stay, we hope to welcome you back soon. Warm regards Wei Xiong General Manager

Poor room and reception service

Примечание: Tripadvisor 1.0/5

Sơn N Реальные отзывы TripAdvisor

I stayed here for a business trip, and the experience was very disappointing. My room had no air conditioning, and when I asked to switch rooms, the reception refused because the booking was made by my company. The staff at the front desk were unhelpful and unfriendly, showing no concern for guest comfort. I expected better service, especially on a business trip. Definitely wouldn’t recommend this hotel.

Thank you for your feedback Please accept our sincerest apologies for the inconvenience and discomfort caused by the malfunctioning air conditioner in your room. We understand how frustrating this must have been, especially given the weather conditions during your stay. Your comfort is extremely important to us, and we deeply regret that we did not meet expectations on this occasion. We are also truly sorry to hear about your interaction with our reception team. The service you described does not reflect the standard of professionalism and hospitality we strive to uphold. Please rest assured that we are taking your feedback seriously and will follow up with the team to ensure appropriate training and improvement measures are implemented. Your feedback is very important to us, and we remain committed to improving both our facilities and service standards. Warm regards Wei Xiong General Manager

Great stay for families

Примечание: Tripadvisor 5.0/5

112hebab Реальные отзывы TripAdvisor

We booked the furnished apartment of three bedrooms and it was amazing. The view was great on the marina and the apartment has everything you need. Great for families with toddlers. The only thing missing was elevator from the car park, you can take only stairs to the building from the parking bay

Thank you for your feedback on your recent stay at The Sebel Residences Melbourne Docklands. Our apartments are a fabulous option for families, and I’m so pleased to hear that you enjoyed your time with us. Car parking access does vary between buildings across The Sebel Residences Melbourne Docklands, and in many cases, The Sebel Melbourne Docklands offers easier access. However, we do not have three-bedroom apartments at The Sebel Melbourne Docklands. For future stays, please feel free to contact us directly, and we will do our best to arrange a more suitable parking option for you. Warm regards Wei Xiong General Manager

nice, but i probably wound stay there again, unless i was used to city noise

Примечание: Tripadvisor 4.0/5

cameron h Реальные отзывы TripAdvisor

My Husband and i Stayed here for one night. we had a one bedroom apartment with water view. which is rather nice. the apartment is set up better for long stay with some facilities to cook for yourself and some ability to store things in a giant fridge. However the downside is that it isnt very soundproof, so the noisy kids playing in the street can be very annoying. its a few hundered meters away from the nearest tram stop.

Thank you for your feedback. I am pleased you enjoyed the water views and the convenience of our apartment setup. I apologize if noise was disruptive during your stay, this is not typically the case but can occur on occasion . We appreciate your comments on our facilities and location and hope to welcome you again in the future. Warm regards Wei Xiong General Manager

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Другие интернет-пользователи оценили наш отель

  • 476 Отзывов 9.3/10 Расположение
  • 688 Отзывов 7.1/10 Номер
  • 444 Отзывов 7.2/10 Сервис
  • 14 Отзывов 3.8/10 Интернет
  • 253 Отзывов 6.5/10 Чистота
  • 114 Отзывов 6/10 Соотношение цены и качества
  • 96 Отзывов 8.7/10 Бассейн
  • 79 Отзывов 8.6/10 Велнес-зона

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