Novotel Bangkok Sukhumvit 20 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 561

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19/9 Soi Sukhumvit 20, Klong Toey, 10110 BANGKOK, Tajlandia

Opis

O hotelu

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renomowany bar dla smakoszy i restauracje

  • Pokoje łączone i apartamenty rodzinne

Nasze pokoje

Lokalizacja hotelu

Novotel Bangkok Sukhumvit 20

19/9 Soi Sukhumvit 20, Klong Toey
10110 BANGKOK
Tajlandia

Pozycja GPS:13.731522, 100.564021

Telefon
Faks +66 2 009 4900

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 561

Ocena TripAdvisor  4.7/5  Liczba opinii: 2 580

Certyfikat Doskonałości 2025

Brilliant check in by Fhasai

Ocena na stronie TripAdvisor 5.0/5

Fearless16498625824 Opinia zatwierdzona w TripAdvisor

I have stayed at many Accor hotels over the years but I never had a better experience than at Novotel Soi 20 Bangkok. As so often in life, people make the difference and at the Novotel this difference was brilliantly delivered by the charming Fhasai. Fhasai welcomed us so nicely and checked us in absolutely fabloously. Thank you very much Fhasai …

Dear Valued Guest, Thank you very much for taking the time to share such a wonderful review of your stay with us at Novotel Bangkok Sukhumvit 20. We are truly delighted to hear that your check-in experience was exceptional and that it stood out among your many stays at Accor hotels. Your heartfelt praise for Khun Fhasai is greatly appreciated. She will be absolutely thrilled to know that her warm welcome and fabulous service made such a positive impression on your visit. At Novotel, we truly believe that our people make the difference, and your feedback perfectly reflects this. Thank you once again for your kind words, and we very much look forward to welcoming you back for another memorable stay. Warm regards, Kanta Hanvesakul Hotel Manager

A beautiful good location hotel in Sukhumvit area

Ocena na stronie TripAdvisor 5.0/5

Salim S Opinia zatwierdzona w TripAdvisor

I loved every bit of the hotel. Good clean and perfect location. Reception very friendly especially a girl called Nutty. She was sweet and extremely helpful. I recommend this hotel very highly and will come again

Dear Valued Guest, Thank you very much for your wonderful review and for recommending our hotel so highly. We are delighted to hear that you loved every aspect of your stay, from our clean and comfortable rooms to our perfect location in the Sukhumvit area. Your kind words about our reception team are truly appreciated, especially your compliment to Khun Nutty. We will be sure to share your lovely feedback with her, as it will certainly motivate her to continue delivering exceptional service. We truly look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

NOvotel: Management Issues

Ocena na stronie TripAdvisor 2.0/5

worldcitizensm Opinia zatwierdzona w TripAdvisor

As a Platinum Accor ALL member I was looking forward to staying at the property for the first time (after having stayed at the nearby Sofitel one year prior) for 5 nights. Upon check-in I was told I received an upgrade so was happy to hear that. But that’s when “happy” ended. There was a major issue in my room: the shower water would not hold at a single temperature, continually fluctuating between warm, hot and cold, every 20 sec or so while the water was running no matter where I had the tap handle set. Needless to say this was not an enjoyable experience especially in the Bangkok heat where two showers a day is not uncommon. I notified the front desk after my first night. Jira told me it would be addressed by maintenance. Following morning: no change so I invite Jira up to my room to put his hand under the running shower water. He does and tells me he will tell maintenance again. I firmly believe he did this. Still no change by the next afternoon when I’m then offered to be moved to another room. It’s odd that I would be offered an inconvenience to resolve my inconvenience. I politely declined to be additionally inconvenienced. And again, I’m told maintenance is trying to address the issue. The next day I was approached by a front desk team member and told that Management would like to offer me a 10% discount as compensation. I explained that such an offer was unacceptable (2%/night, really?). I asked that person to tell Management to think harder about my inconvenience. This wasn’t like a delayed check-in time. I guess they didn’t since upon check-out I was given a 10% discount. I laughed and explained how Management (of which nobody on that team bothered to speak to me) has tarnished my view and advocacy of the Novotel brand because it was not delivering on its -- albeit quickly researched and unedited --brand promise: The Novotel brand promise is to offer a balanced living experience for both business and leisure travelers, where guests can enjoy “Time well spent”. This is achieved by blending comfort, modern design, and thoughtful wellness offerings to leave guests feeling refreshed and invigorated. Yes, the irony is thick here. Two other things: 1) For much of the time during my 5 visits to the Exec Lounge’s evening free cocktail and snack offering, the woman managing the Lounge was much more attentive to what’s on her phone than filling guest’s glasses or removing the plates for the maybe only 6 (max) guests each evening. 2) And I had to laugh at this interaction on night 3 or 4 of my inconvenience: while spending money at the rooftop bar I asked the suited gentleman who I assumed was the manager if I could keep the coaster beneath my drink since my friend collects coasters. I was told, “No, it’s hotel property”. Thanks Novotel. Lastly, it’s not surprising that I didn’t receive from the hotel an email survey about my stay. That would seem, to me, to put into question the integrity of such research undertaken by the hotel and maybe by extension Accor. Despite the kindness of Snack, Jira, and Fhasai, it’s clear that the Management is not in the business of delivering the Novotel brand promise but rather is in the business of delivering profit to Accor and fails to recognize that delivering the promise delivers increased profit. I’m sorry to say that, for me, management and others put the “No” in “Novotel”. I’m curious to see if/how management responds to this beyond the trite “thank you… sorry… we take all comments seriously… look to improve… etc. …”

Dear Mr. Meraska, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the shower issue and the overall handling of the situation. While our team did take steps to address the matter, we regret that our actions did not meet your expectations or resolve the issue to your satisfaction. Your comments have been acknowledged and shared with the team for further review. We truly value your feedback, especially as an Accor ALL Platinum member, and regret that we fell short of delivering the experience we strive to provide. The management team will be reaching out to you directly to better understand your concerns and address them personally. Thank you again for bringing this to our attention. Best regards, Kanta Hanvesakul Hotel Manager

Thanks Natt

Ocena na stronie TripAdvisor 5.0/5

P3762BXjuliem Opinia zatwierdzona w TripAdvisor

Great location & spacious room. Natt, Concierge was of great assistance with navigating transportation to airport. Very clean and friendly staff. Not far from the MBK Centre

Dear Julie M, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our great location, spacious room, and the cleanliness of the hotel. A special thank you for recognizing Khun Natt, who was pleased to assist you with transportation arrangements to the airport. Your kind words will certainly be shared with the team as encouragement. We are also glad you found our location convenient, with easy access to Shopping Area. We truly appreciate your support and look forward to welcoming you back again in the near future. Warm regards, Kanta Hanvesakul Hotel Manager

It is recommended to make an online reservation in advance.

Ocena na stronie TripAdvisor 5.0/5

Explorer03116260371 Opinia zatwierdzona w TripAdvisor

In the afternoon and evening, I went to the Sky Lounge. Ploy provided excellent service, was lovely. The food and cocktails were delicious.

Dear Khun Wai, Thank you very much for sharing your recommendation and kind feedback. We truly appreciate your suggestion regarding making an online reservation in advance, which will certainly be helpful for other guests. We are delighted to hear that you enjoyed your time at the Sky Lounge and that Khun Ploy provided excellent and lovely service. It is also wonderful to know that you enjoyed the food and cocktails. Your kind compliments will be shared with Ploy and the team as great encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Kanta Hanvesakul Hotel Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 969 Liczba opinii 9.1/10 Lokalizacja
  • 1 162 Liczba opinii 8/10 Pokój
  • 1 673 Liczba opinii 9.2/10 Obsługa
  • 20 Liczba opinii 7.5/10 Internet
  • 861 Liczba opinii 9.1/10 Jedzenie
  • 577 Liczba opinii 7.8/10 Czystość
  • 548 Liczba opinii 8.8/10 Śniadanie
  • 368 Liczba opinii 8/10 Udogodnienia

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