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Grand Mercure Mysore 5 stars

Customer review rating 4.4/5 2,175 reviews

ALLSAFE approved hotel

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Grand Mercure Mysore
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+ 22 Services

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Airport shuttle Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road
Nelson Mandela Circle
Karnataka
570021 mysuru
india

Tel: +919148790111

Fax: (+91)8214021250

Check-in from 14h00

Check out up to 11h00

  • KSTRC BUS DEPOT : 

  • By plane

    KEMPEGOWDA INTL APT At 190km / 118 miles - Shuttle paying

  • By plane

    MYSORE AIRPORT At 13km / 8 miles - Shuttle paying

  • By train

    MYSORE JUNCTION At 2km / 1 miles

GPS :12.330195, 76.64506

Our accommodation(s)

Grand Mercure Mysore offers a total of 146 spacious rooms featuring numerous value add-ons like balconies in a few rooms, mini-bar, free Wi-Fi, Flat Screen LED TV, tea-coffee makers and round the clock room service. What's more? Maintain a balanced lifestyle while at the hotel with an intense work out session at our state-of-the-art fitness centre, followed by a relaxing spa therapy or a dip in the pool.

Our restaurants and bars

LA UPPU

Type of cuisine: International

Step into La Uppu, our all-day dining 140 sitter restaurant to appreciate a soul-soul-satisfying meal. The a' la carte menu has the delectable local delicacies and an eclectic mix of the finest global cuisine.

BY THE BLUE

Type of cuisine: Regional

If the prospect of a finger-licking-good North Indian meal gets you all excited, visit our rooftop resto-bar. The menu, handcrafted specially by our chefs for our discerning guests, uses fresh ingredients, meats and choicest of condiments.

SILK BAR

How about a sundowner or two to ring in a relaxed evening? Head to the plush Silk Bar and choose from an eclectic collection of single malts, cocktails, mocktails, spirits and wines. The Silk Bar, located at the lobby level, can accommodate 18 people.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 200

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Mercure Mysore

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,175 reviews

TripAdvisor Rating 4.5/5

1,924 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good stay

Customer review rating 4.5/5

Satyanarayana V. Friends - 07/09/2021 Confirmed reviews ALL

Overall our stay was fully satisfied, staff are very friendly and courteous food was good, overall we enjoyed our stay at Grand Mercure Mysore.

Dear Satyanarayana V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Stay was okay and Did not meet our expectation

TripAdvisor rating 2.0/5

SDeepakN 07/09/2021 TripAdvisor review

Reception was not friendly. We had booked room with TWO SINGLE BED , they gave us a DOUBLE BED. Once I checked into the room and bought to their notice, reception lady told me I had booked it wrongly. I checked my booking details and showed her the same. Then again I was asked to wait in lobby for one hour so that they can change the room. After 1 hour, again they gave me the room with DOUBLE BED but in different floor. Finally I gave in since it was already late and I had my office work to take care of. Food was not that tasty. We were there for 2 days and items were repetitive, non-veg was not boiled properly. House keeping staff and valet parking guys were good and co-operative.

Extremely Satisfied.... Hotel cleanliness was very good and even Food was tastey and hygene.

Customer review rating 5.0/5

Kiran K. Couples - 06/09/2021 Confirmed reviews ALL

I hv opted for 1 night and 2 day stay along with Breakfast, Lunch & Dinner. I liked the hotel cleanliness in all the corners are well maintained. Food was very good which was tasty and hygene. Staff in hotel are very well trained to handle the customers peacefully.

Dear Kiran K., Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We look forward to welcoming you back again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore
Customer review rating 2.5/5

Anonymous Friends - 06/09/2021 Confirmed reviews ALL

Poor service. Asked for 3 drinking glasses and it took 30 mins after 3 reminders. Towels were removed during cleaning but fresh ones were not kept. Staff did not know the basic details about the facility. We were not told that there is a city curfew after 2 pm. We stepped out and were fined by the police. The property is good and the staff is friendly but I think they haven't been trained enough. The hotel should invest more in training.

Dear Sumit G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Not uncomfortable

Customer review rating 3.0/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

The stay was fine overall, but there were niggling issues, especially with cleanliness, and with food availability. I understand that hotels have been hit hard due to covid and the frequent curfews, so I would hope this isn't a recurring issue.

Dear Saurabh, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay but there were 100's of worms and spiders on window curtain

Customer review rating 4.0/5

Sumit Families - 05/09/2021 Confirmed reviews ALL

Good stay but there were 100's of worms and spiders on window curtain that came on the bed as well. Satisfied will all other services .

Dear sumit s., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay

Customer review rating 4.0/5

Sujay A. Families - 03/09/2021 Confirmed reviews ALL

We enjoyed the stay

Dear Sujay A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Hygiene

Customer review rating 4.0/5

Manjunath H. Couples - 03/09/2021 Confirmed reviews ALL

Good location , I Appreciate the clean and hygiene maintained in hotel

Dear Manjunathswamy H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Efficient Service

Customer review rating 4.0/5

Sds Business - 03/09/2021 Confirmed reviews ALL

A two-day stay! Staff were courteous and efficient. Debnarayan is a great addition to your catering team!

Dear Surdasan S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Not a good service at breakfast spoiled my.mood

Customer review rating 2.5/5

Sandeep S. Couples - 02/09/2021 Confirmed reviews ALL

The incident was not good for me ,the breakfast service was not good at all.The waiter at the table takes the ordrer and delivering after 40 mins ,the tea was ordered without sugar and it was made with sugar despite telling that multiple times . They didn't even offered anything to compensate for that

Dear sandeep s., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Very helpful staff, lovely place, awesome food

Customer review rating 5.0/5

Dr.upal S. Couples - 02/09/2021 Confirmed reviews ALL

Very helpful staff, lovely place, awesome food

Dear Upal S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay and good location in mysore

Customer review rating 4.5/5

Huzail Families - 02/09/2021 Confirmed reviews ALL

The stay was pleasant and satisfactory. The breakfast could have been better (Especially the Dosas)

Dear Huzail A., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good location, comfortable room's

Customer review rating 4.5/5

Dheraj A. Families - 01/09/2021 Confirmed reviews ALL

Overall a good experience

Dear Dheraj A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

PLEASANT AND COMFORTABLE STAY

Customer review rating 4.0/5

Rajaram Families - 01/09/2021 Confirmed reviews ALL

Special mention about Durga at LA Uppu restaurant..she is extremely efficient. Buffet could have been managed better....there was a bit of overcrowding because self service was not allowed.

Dear Rajaram P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have noted your feedback. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Highly disappointed / an experience not to be repeated

Customer review rating 0.5/5

Gopal V. Friends - 31/08/2021 Confirmed reviews ALL

We had asked for a room with twin beds. The room given was quite small and the beds put close together which was not something we were looking for. The room we got was voyeuristic in style - with a window to look into the bathroom (or vice versa!). [Perhaps the ACCOR group can highlight these features - so folks can decide whether to stay or seek other stay options.] The hotel would not change us to another (bigger) room. Nor let us cancel the extra day we had booked. The restaurant and service was very good. But that is no reason to stay at this place. Will try and avoid ACCOR group in the future.

Dear Gopalakrishnan V.,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Well located,fairly clean.Good stay overall.Value for money.

Customer review rating 4.5/5

Yashpal L. Families - 31/08/2021 Confirmed reviews ALL

It was value for money spent.The service in the restaurant was very average.Food ordered as A'La' carte was very average.This should recieve attention.as also cleanliness of lawn seating area.

Dear Yashpal l., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Amazing location

Customer review rating 4.0/5

Kumar Couples - 31/08/2021 Confirmed reviews ALL

The hotel is located close to all the major attractions such as Mysore Palace, shopping area. The level of cleanliness and sanitization especially in common areas made us feel safer and it was good to see that. However, the breakfast spread could have been better.

Dear Kumar S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We have noted your feedback. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay, quality food

Customer review rating 4.5/5

Vaddadi C. Families - 31/08/2021 Confirmed reviews ALL

Overall experience was great except for parking, which was not as one woul expect. Food was amazingly of good quality - healthy and wit very little oil. Great work Chef!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We have noted your feedback. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay

Customer review rating 4.0/5

Kiran K. Families - 30/08/2021 Confirmed reviews ALL

It was a good stay, the rooms were a little smaller than expected. The food was excellent. Sneha and Ullas at the restaurant were very responsive and always had a smile on their face.

Dear Kiran K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay - customer service to be improved

Customer review rating 3.5/5

Rashmi Families - 30/08/2021 Confirmed reviews ALL

While the ambience, food and everything else was good there is scope for improvement of customer service. After check-in no assistance provided by the team; delay in housekeeping service, etc. Even the cost per room is on a higher side especially during non-peak season.

Dear Rashmi M.,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

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