メルキュール ホテル デュッセルドルフ ツェントゥルム 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 549 件のレビュー

ベストレートをお約束
メルキュール ホテル デュッセルドルフ ツェントゥルム - Image 1
メルキュール ホテル デュッセルドルフ ツェントゥルム - Image 2
メルキュール ホテル デュッセルドルフ ツェントゥルム - Image 3
メルキュール ホテル デュッセルドルフ ツェントゥルム - Image 4
Roßstraße 61, 40476 デュッセルドルフ, ドイツ

説明

ホテルのその他の情報

  • デュッセルドルフ空港（DUS）への便利なアクセス

  • PSDバンクドーム デュッセルドルフへのアクセスが便利なホテルです。

  • コンベンションセンター、メルクールアリーナ、フォーティーフォーに近接するホテルです。

  • 電気自動車用充電ステーション2基

  • フレンドリーなスタッフによるきめ細いサービス

当ホテルの客室

ホテル所在地

メルキュール ホテル デュッセルドルフ ツェントゥルム

Roßstraße 61
40476 デュッセルドルフ
ドイツ

GPS:51.245745, 6.779938

電話番号
ファックス +49 211 9485377

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙

BAR

夜はホテルのバーでメルキュールセレクションのワインを飲みながら、ご友人と和気あいあいとお過ごしいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  549 件のレビュー

トリップアドバイザーの評価  3.8/5  123 件のレビュー

Great city hotel

トリップアドバイザーの評価 5.0/5

Dushichka ビジネス - トリップアドバイザー認証口コミ

Very good city hotel. The location is perfect, there is a bus stop right in front of the entrance and you can reach the airport by bus within 10min. There are shops and restaurants nearby. The room was compact, clean and very quiet. Breakfast was very nice too. Staff are friendly. I will be staying there again next time when I am in town.

Dear Dushickha, thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location, quiet and clean rooms, and friendly service. It’s great to know that our proximity to public transport and local amenities made your visit even more comfortable. We’re already looking forward to welcoming you back on your next trip to town. Warm regards Jens Müller Reisndent Manager

Needs better cleaning

トリップアドバイザーの評価 4.0/5

ceren425 Couples - トリップアドバイザー認証口コミ

One staff for reception is not sufficient Cleaning is too bad I think it is outsourced and low quality

Dear Ceren425, thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your stay. Your concerns regarding the staffing at reception and the cleaning quality are very important to us. We understand that having only one staff member at reception can lead to delays and a less smooth experience for our guests. We are currently reviewing our staffing levels to ensure a more efficient and welcoming service at all times. Regarding the cleaning, we deeply regret that it did not meet your expectations. While we do use professional cleaning services, we are taking immediate steps to address this issue and improve the quality and attention to detail. Your feedback is invaluable, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a much better experience. Best regards Jens Müller assistant to General Manager

MERCURE HOTEL DUSSELDORF ZENTRUM is a nice 3star hotel with good value for money

トリップアドバイザーの評価 4.0/5

Κωνσταντίνος Δ トリップアドバイザー認証口コミ

Mercure Hotel Dusseldorf Zentrum is a 3star hotel not very far from Dusseldorf Hauptbahnhof (main rail road station) and also from the center of the Old Town (Altstadt) but you have to take the public transportation means (Bus or Metro). The room was clean and safe. The bar has charged reasonable prices. The breakfast seemed to me basic (although I did not have taken it).Convenient to be reached from Dusseldorf Hbf (main train station) with Bus 721 and 722 with a stop just outside the hotel. Also the U-bahn (Underground or Metro) is not far from the hotel. I found very convenient the fact that the Bus 721 which stops outside the hotel brings you directly to the Airport. In general I was satisfied with my stay at he Mercure Hotel Dusseldorf Zentrum and I suggest it, because of the very good service, the good value for money and the very good public transportation connections towards the city center and the airport.

Dear Konstantinosd965, thank you for taking the time to share your detailed feedback about your recent stay at Mercure Hotel Düsseldorf Zentrum. We are delighted to hear that you found the hotel’s location convenient and appreciated the easy access to public transportation, especially the direct bus connection to the airport. It’s wonderful to know that you felt safe and comfortable in your room and found our bar prices reasonable. Your comments about the breakfast are duly noted, and we would love for you to try it on your next visit so we can exceed your expectations. Your kind words about the good service and value for money mean a lot to us. We strive to provide an enjoyable and seamless experience for all our guests, and it’s rewarding to know that you were satisfied with your stay. Thank you once again for recommending us, and we look forward to welcoming you back to Düsseldorf soon! Warm regards Jens Müller assistant to General Manager

Cleaning Needs Improvement

トリップアドバイザーの評価 3.0/5

Voyageerr Couples - トリップアドバイザー認証口コミ

Cleaning shall be improved, my sheet and the mastress was dirty, I informed reception, put the card yo change sheet but until my 2nd last day nothing changed! Luckily I met Ms Nastaran at the reception she seriously took care of problem and finally I could sleep with clean sheet, Cleaning is very low quality, corridors need fresh air, at the breakfast finished items shall be refilled and Reception staff is not enough only one person and check out was not nice and the lady told she is only one person she can not know everyting in an aggressive manner not Mercure quality. Reception needs attentive personnel like Ms Nastaran she is attentive and helpful and reception needs 2 personnel for quality service

Dear Voyageerr, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the cleanliness of your room and the service at reception. This does not meet the high standards we strive to maintain at Mercure, and we are addressing these issues with our team immediately. We are grateful that Ms. Nastaran could assist you and turn around your experience. Your comments about the staffing levels at reception, breakfast service, and the need for improved cleanliness in both the rooms and corridors are being taken very seriously. We are working to ensure that these issues are resolved promptly to provide a more comfortable and pleasant stay for all our guests. Once again, we apologize for not meeting your expectations and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the quality service you deserve. Best regards Jens Müller assistant to General Manager

Friendly staff en quiet hotel

トリップアドバイザーの評価 4.0/5

Iris v Couples - トリップアドバイザー認証口コミ

We stayed 1 night for the Dusseldorf christmas markets. It is about a 20-25 minute walk from the hotel to the center/alt stad but there are also buses going. Parking was free in the street across from the hotel. Staff was very friendly, especially the man at night who was really enjoying talking to guests. Room was okay, but basic. Our bed had a pit in the mattress which did not sleep very nice, but overall we had a good stay

Dear Iris, Thank you for your kind review! We're glad to hear you had a good stay and enjoyed the friendly staff, especially the man at night. We appreciate your feedback regarding the bed, and we're sorry to hear that it wasn't as comfortable as it should have been. We'll certainly look into this issue to ensure a better experience for future guests. We're also happy you found the location convenient and enjoyed the free parking. We hope to welcome you back soon!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 267 件のレビュー 8/10 ロケーション
  • 433 件のレビュー 6.6/10 客室
  • 371 件のレビュー 8.8/10 サービス
  • 261 件のレビュー 8.7/10 朝食
  • 203 件のレビュー 7.7/10 清潔さ

Powered by Trustyou

周辺の他の施設

デュッセルドルフのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。