Mercure Rome Leonardo da Vinci Airport 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,154 件のレビュー

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Mercure Rome Leonardo da Vinci Airport - Image 1
Mercure Rome Leonardo da Vinci Airport - Image 2
Mercure Rome Leonardo da Vinci Airport - Image 3
Mercure Rome Leonardo da Vinci Airport - Image 4
Via Portuense 2470, 00054 FIUMICINO, イタリア

説明

ホテルのその他の情報

  • A stone's throw away from Fiumicino International Airport

  • Wine Bar and Restaurant

  • Fitness center open 24 hours a day and outdoor swimming pool (from May to September)

  • ALLSAFE certified hotel by SGS

  • Free WIFI and tea and coffee making facilities in all rooms

当ホテルの客室

ホテル所在地

Mercure Rome Leonardo da Vinci Airport

Via Portuense 2470
00054 FIUMICINO
イタリア

GPS:41.77306, 12.238787

電話番号
ファックス +39 06 9993 5888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LEONARDO RESTAURANT

Designed for food and wine excellence, the ideal place for lovers of good food, to choose tastier dishes of Italian cuisine and international specialties. Products have the Local brand and are seasonal

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,154 件のレビュー

トリップアドバイザーの評価  3.2/5  1,472 件のレビュー

Hands Down My Worst Hotel Experience

トリップアドバイザーの評価 1.0/5

Adwoa O トリップアドバイザー認証口コミ

I recently stayed at the Mercure Rome Leonardo Da Vinci Airport Hotel and experienced a deeply troubling incident that I feel compelled to share. Less than 30 minutes after checking into my room, a member of the hotel staff abruptly entered without knocking or announcing themselves. At the time, I was partially undressed and understandably shocked and alarmed by the intrusion. I immediately reported the incident to the front desk, where both the agent and the staff member apologized, explaining that the employee had intended to enter a different room. While I appreciated the apology, such a serious breach of protocol cannot be excused as a simple mistake. No staff member should ever enter an occupied guest room without proper procedure. What made matters worse was how the situation was handled afterward. As a female guest traveling alone, I found the front desk’s attempt to “make it right” — by offering me alcohol and a shuttle ride to the airport — to be both dismissive and inappropriate. Even more disappointing was the lack of response from management. My email complaint went unanswered for over a week, and it was only after I escalated the matter to ALL.com customer care in Canada that I received a reply. The response I finally received from the Front Office Manager, Elisa, reduced the incident to “human error” and offered me a mere 2,000 loyalty points (roughly €40) as compensation. A staff member entering an occupied room without permission is not a minor oversight; it is a serious breach of privacy and safety. Dismissing it as “human error” fails to recognize the gravity of what occurred and the distress it caused. The claim that “protocols were followed” despite the wrong room being entered only raises further concerns about staff training and accountability. Offering a complimentary drink and a few loyalty points does nothing to restore trust or address the violation of safety that occurred. Guests should always feel secure in their rooms — this is a basic expectation of any hotel stay, especially at a property that markets itself as four-star. I expected a clear acknowledgment of the breach, transparency about the corrective actions being taken, and a response that reflected the seriousness of the incident. Unfortunately, none of this was provided. I would urge travellers (especially single females) considering staying at this hotel to think twice.

Dont Bother!

トリップアドバイザーの評価 2.0/5

DivaDee15 トリップアドバイザー認証口コミ

We chose the Mercure as a nights accomodation in Rome near the airport so could easily access airport the next day. Its tired and could do with a pick me up. The first room we went into stunk of stale cigarette smoke and chemicals. Changed rooms - not much better. The bed creaked and groaned everytime we rolled over. For the price they are asking it really doesnt make the grade! Book somewhere else.

Awful. Avoid at all costs.

トリップアドバイザーの評価 1.0/5

Martin C トリップアドバイザー認証口コミ

This hotel is truly dreadful. I Booked it because they advertise an “airport shuttle”. But it’s not complimentary-they charge €6 per person and even then the one we wanted was fully booked. Don’t bother trying to set the temperature on your room thermostat-they don’t work. Our room was freezing and we were told by reception that there is no heating in the hotel until November. They offered more blankets! If you are crazy enough to stay here bring lots of warm clothing. The hotel is a total joke and a disgrace to the Mercure brand. Literally anywhere would be better than this place.

お客さまの声 1.0/5

Kumiko T. ファミリー - 確認済みレビュー すべて

部屋が十分に清掃されておらず、汚かった。汚れたタオルがあった。 階段は写真でわかっていたが、それ以外に部屋の中に段差がたくさんあり、スーツケースを移動させるのにとても不便であった。

My property thrown away and no compensation given.

トリップアドバイザーの評価 1.0/5

973francescot ビジネス - トリップアドバイザー認証口コミ

While I was staying at the hotel, on the 3rd day, the cleaners accidentally threw away my dental retainer. I spoke to the receptionist, and they directed me to Elisa the manager. Elisa apologised for the inconvenience and promised me 2 vouchers to use in any Mercure location, which was appreciated. However, I am still waiting for the vouchers, despite emailing to follow this up. This is a clear statement of bad management and not caring for your customers when you have disposed of their property. I would not recommend to any of my business partners and will not be staying here again.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,646 件のレビュー 5.4/10 客室
  • 1,439 件のレビュー 7.9/10 サービス
  • 167 件のレビュー 1.7/10 インターネット
  • 643 件のレビュー 3.9/10 清潔さ
  • 520 件のレビュー 7.4/10 朝食
  • 401 件のレビュー 4.9/10 お値打ち度
  • 328 件のレビュー 4.2/10 雰囲気

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