Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating (ALL Rating) 4.3/5 1,973 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Vadodara Surya Palace
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+ 24 Services

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj
Opp Parsi Agiary
(Baroda)
390 020 vadodara
india

Fax: (+91)265/2363388

Check-in from 14h00

Check out up to 12h00

  • By plane

    HARNI APT VADODARA At 6km / 3 miles - Shuttle paying

  • By train

    VADODARA RAILWAY ST At 1km / 0 miles

GPS:22.307159, 73.181219

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the non-smoking hotel features 146 rooms and suites. Free WIFI, access to fitness and wellness center are sure to create a great stay experience.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 533

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Grand Mercure Vadodara Surya Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,973 reviews

TripAdvisor Rating 4.5/5

1,087 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Khyati D. Families - 14/01/2022 Confirmed reviews ALL

My overall experience was great.

Dear Jamnadas D., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good family rooms and comfortable stay

Customer review rating 4.0/5

Harsh V. S. Families - 12/01/2022 Confirmed reviews ALL

Rooms are good and stay was comfortable however room dining menu is very limited , portion was so small even after charging premium that you feel cheated.

Dear Harsh Vardhan S., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

We’ll located

Customer review rating 3.5/5

Anonymous Business - 09/01/2022 Confirmed reviews ALL

No person available to take the luggage till our room

Dear Rohit P., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava Grand Mercure Vadodara Surya Palace

Excellent stay

Customer review rating 5.0/5

Vinod P. Business - 09/01/2022 Confirmed reviews ALL

Extremely positive experience.

Dear VINOD P., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good service, Tasty food, Neat and Tidy rooms, Well groomed staff

Customer review rating 4.5/5

Mahendra D. Business - 08/01/2022 Confirmed reviews ALL

The hospitality, ambience, cleanliness of the hotel is really good. The food was tasty. Most importantly the hotel knows very well how to accommodate corporate guests !! Kudos to the entire team ! More than 25 days spent here ! Looking for more !

Dear Vinay D., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava Grand Mercure Vadodara Surya Palace

Good stay

Customer review rating 4.5/5

Pinky Families - 08/01/2022 Confirmed reviews ALL

Rooms wear really nice , comfortable stay. Variety of bf is good .

Dear Eesha Prasad K., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good connectivity, nice stay, supportive hotel staff.

Customer review rating 4.5/5

Satya P. R. Business - 04/01/2022 Confirmed reviews ALL

Overall it was good stay in your hotel. I faced to open room by digital key and it may look. Looking forward stay in future. BR/Satya R. GE Power

Dear Satya R., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastav

Good comfortable stay

Customer review rating 5.0/5

Samit D. Business - 02/01/2022 Confirmed reviews ALL

exceptional hospitality

Dear Samit d., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Disappointed with our stay

Customer review rating 2.0/5

Shikha G. Families - 02/01/2022 Confirmed reviews ALL

There was no proper parking in the hotel. All the cars were parked on road. The room which was offered was too small including the washroom. The carpets were coming off in some places plus the room was smelling of stale air. We requested for an upgrade but were told that there were no rooms available. Not happy with the stay. With the kind of price we paid which didn't include breakfast buffet , and the quality of rooms not up to the mark , our stay was unpleasant. We could have gotten rooms in other better hotels in the city at that price point. We booked considering it was Accor group hote but were highly disappointed.

Dear Shikha G., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava

Good location

Customer review rating 3.0/5

Krishna P. Families - 02/01/2022 Confirmed reviews ALL

I am really disappointed with the Hotel arrangements room size and there crowd handling capabilities.

Dear Krishna P., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava

Best Find in Vadodara

Customer review rating 4.5/5

Anupreeti D. Families - 02/01/2022 Confirmed reviews ALL

Excellent cooperating front desk staff. Request for upgraded room was prompt. Room service n housekeeping service v good. Breakfast v good. Will recommend

Dear Anupreeti D., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

nice environment helpful staff

Customer review rating 5.0/5

Nitin K. Families - 01/01/2022 Confirmed reviews ALL

great hotel to stay with family

Dear Nitin k., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good stay

Customer review rating 4.5/5

Anonymous Families - 31/12/2021 Confirmed reviews ALL

Good stay and services

Dear Prudhivi U., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good stay, friendly staff

Customer review rating 5.0/5

Neha D. Friends - 30/12/2021 Confirmed reviews ALL

The experience was great. We were served well. The complimentary airport drop was helpful early morning

Dear Neha D., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava
Customer review rating 3.0/5

Anonymous Friends - 30/12/2021 Confirmed reviews ALL

Overall service and location was good but the room service could be much better.

Dear Nikhil T., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava

Good hotel in the city

TripAdvisor rating 5.0/5

Indbh Business - 10/12/2021 TripAdvisor review

I have been staying at this hotel every time in visit Vadodara for business. I find the price reasonable and the service is quiet good. Rooms are decent and value for money. Overall a good experience and will return.

Dear Indbh, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Prabal Srivastava General Manager

Not a pleasant experience this time

TripAdvisor rating 3.0/5

Indbh Business - 19/02/2021 TripAdvisor review

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

Dear Indbh, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Would love to connect with you to ensure that your future stay is defect free from all aspects. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Gupta Rooms Division Manager 7043166966

Not my first choice anymore

TripAdvisor rating 2.0/5

elkayamkobi Business - 10/03/2020 TripAdvisor review

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Bad Experience

TripAdvisor rating 3.0/5

KunalBanerjee Business - 27/01/2020 TripAdvisor review

Stayed here for 01-night. Found the staff very rigid. Room AC was not working properly. Internet was good. Staff approach was take it or leave it. Please train your staff and let them be more professional. I will NEVER visit this hotel again

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

Needs More Work

TripAdvisor rating 3.0/5

Saloni02 Family - 07/01/2020 TripAdvisor review

Overall, the stay was okay- but we had to negotiate with the staff a lot for it. We were first given extremely small rooms. For the price we paid (which was similar to Vivanta and Sayaji), we expected space and service like Vivanta and Sayaji! After multiple phone calls, they moved us into larger rooms which had an extremely small television and dilapidated furniture. In a twin sharing room, they just had one sofa chair- we had to again make a call for another one to be arranged. One would know that this hotel was recently acquired by Grand Mercure and there was still A LOT of work that needs to be done. Breakfast was satisfactory but kind of mundane- without a time extension on a holiday! We waited for the bell boy for around 20 minutes (and called the reception twice) before carrying our luggage to the reception ourselves for check out.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered in the hotel have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

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