Grand Mercure Vadodara Surya Palace 5 stars

R/Sir, Since last 4 to 5 years I am coming to Vadodara and I am staying at Different hotels like Sayaji, Sayaji Effotel, Surya International, Royal Orchids, Mango, Hapton by Hilton, Fortune. I had never come any billing problems any where including Surya International. But for this time, M/s Schaeffler has booked Room for me for 1 pm to 11.30 pm. While checking in it was not told to me that only room rent will be paid by the company and rest charges to be born by the guest. While checking out front desk has told me to pay dinner charges of Rs.666/- by showing me the M/s Scaeffler's e-mail copy. Front desk has totally failed to intimate this type of billing while checking in. Even though I had made conversion of the Akshay Bokade & of one more Front Desk Manager with Shri Sanjay Patel, Manager of M/s Schaeffler. Even though both of them insisted me to pay the charges or ask the HR person to call us. It was already 11.40 pm and I have to catch Train at 00.05 AM and I felt it is not good to disturb HR person at 11.40 pm, so I had paid the dinner charges and left the hotel. During the travelling of 5 years I have faced such incident first time. With regards Raju B B.

Awesome

the overall stay was awesome. Only thing is food quality can be improved a bit. The quality is not as per the brand The Surya palace has maintained.

It seems that hotel is not paying well to its staff. Everyone seems expecting a tip... Cleaning staff was good.. room service ppl are not that good.. specially when you ask for some help

Fast check in, excellent room and nice breakfast.

The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, the location was very convenient for getting around and many activities. Hotel has taken all safety precautions. Special thanks to Mr. Hemant Bhatt for his cooperation.

Very Good Executive room,good room service,polite staff,delicious and higenic food.Overall good experience and willing to visit every time

Can stay at our own calm, good experience.

Good Experience

It was nice experience we feel as well as our all our invitee. Arrangement and co-staff were good with nice behavior

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Stayed here for 01-night. Found the staff very rigid. Room AC was not working properly. Internet was good. Staff approach was take it or leave it. Please train your staff and let them be more professional. I will NEVER visit this hotel again

Overall, the stay was okay- but we had to negotiate with the staff a lot for it. We were first given extremely small rooms. For the price we paid (which was similar to Vivanta and Sayaji), we expected space and service like Vivanta and Sayaji! After multiple phone calls, they moved us into larger rooms which had an extremely small television and dilapidated furniture. In a twin sharing room, they just had one sofa chair- we had to again make a call for another one to be arranged. One would know that this hotel was recently acquired by Grand Mercure and there was still A LOT of work that needs to be done. Breakfast was satisfactory but kind of mundane- without a time extension on a holiday! We waited for the bell boy for around 20 minutes (and called the reception twice) before carrying our luggage to the reception ourselves for check out.

Expectation as it being a Accor group hotel wasn't met at all. Adding to that, the Service was poor & It seemed the Hotel isn't ready to cope up to the level what an Accor hotel needs to be & they aren't ready to handle a big crowd as well. Humbleness as F&B Service provider too was Terrible. Need changes in the welcome area & restaurant area. Very sorry to say, Accor needs to remove this place from the list.