Mercure North Melbourne 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.5/5 614 opiniones

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Mercure North Melbourne - Image 1
Mercure North Melbourne - Image 2
Mercure North Melbourne - Image 3
Mercure North Melbourne - Image 4
Cnr Flemington Road & Harker St, and Harker Street, 3051 NORTH MELBOURNE, Australia

Descripción

Extras del hotel

El Mercure North Melbourne ofrece al viajero moderno todo lo que pueda necesitar con acceso a Internet de alta velocidad de banda ancha, televisor con pantalla LCD de alta definición y canales Foxtel, minibar y aire acondicionado con termostato táctil.

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Localización del hotel

Mercure North Melbourne

Cnr Flemington Road & Harker St, and Harker Street
3051 NORTH MELBOURNE
Australia

GPS:-37.796678, 144.950534

Teléfono
Fax +61 3 9329 9950

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

POLO CAFE

Polo Cafe ofrece una excelente relación calidad-precio con un menú de cocina moderna y una amplia selección de aperitivos y platos para niños elaborados con deliciosos alimentos locales.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  3.5/5  614 opiniones

Valoración de TripAdvisor  3.0/5  572 opiniones

Outdated and lacking in basic amenities

Nota de Tripadvisor 3.0/5

Connie F Valoración certificada de TripAdvisor

I always try to give a fair bit honest review. So it's a bit long. We did not choose to stay here. Our virgin flight was cancelled, and we were given a voucher accommodation at this hotel. Not sure what the nightly cost is, but I imagine very cheap, as it's very outdated. And lacking BASIC amenities, like a shower cap, a pen and paper. Maybe the average traveller doesn't need this... But considering it's a hotel of choice for cancelled flights, perhaps they could consider a "special amenities pack" for those types of travellers. It was a late flight cancellation/hotel arrival, and whilst we did not expect a restaurant to be open.... Room service ceases at 8.30pm too, so we then went to bed hungry. Couldn't even order uber eats, as the address provided is not a valid address for Uber. And by the time this was resolved, it was past midnight. I appreciate it's an old hotel, but management can still do things to ensure the stay is comfortable and SAFE.... Like providing drapes that actually cover the entire window. A pen and paper. Plastic shower cap or toothbrush. Also, whilst they say 24 hour reception... We tried calling, but got no response. Hubby has to go back downstairs to get information. Services need to be safe... We didn't have an issue of "no hot water" as others started. We had scalding hot water, which comes out quite rapid at a1/4 turn..... Unlike the cold water, which needed to be turned more than a full turn to even come out. And as the taps are not accessible without getting sprayed by scalding water .... Definitely not safe. things to be aware of before booking: *The shower is over the bath, and challenging access for anyone with a mobility issue or small children.. No grab rail, a fixed shower screen and the scalding water issue. *If you are a light/poor sleeper: Road noise(room 202) and the Curtains don't close properly, so you will be awaken at daybreak. *There are no toiletries apart from body wash and shampoo/conditioner. PROS. *The bed was very comfortable, crisp clean linen *The girl who checked us in was very friendly, and tried to be as accommodating as possible, given the issues we had with the airline voucher booking system, which was really nothing in her control. So we really appreciated that, given how late and tired/annoyed we were already. So thankyou. And in hindsight, perhaps she couldn't answer the phone, as she did say there were still 10 other bookings coming in from the cancelled flight.

Dear Connie, Thank you for taking the time to share your feedback regarding your recent stay with us. We apologise for the inconveniences experienced during your visit, but we are pleased to hear that front desk our team provided you with friendly service. We hope to have the opportunity to improve your experience should you choose to visit us again in the future. Mercure North Melbourne Team

Less than average and no hot water.

Nota de Tripadvisor 1.0/5

Chris E Valoración certificada de TripAdvisor

No hot water in room and nothing done to compensate. Wasn't a big deal so I assume it is a regular issue. Run down very average property. If there are other options for accommodation take them.

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. We are sorry that your experience did not meet your expectations. Unfortunately our team was not made aware of this issue up until your departure, and consequently not given a chance to rectify it. We remain available 24/7 to assist with any concerns during your stay. We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Mercure North Melbourne Team

Ils savent jurer et manquer de professionnalisme

Nota de Tripadvisor 1.0/5

Botakoz K Valoración certificada de TripAdvisor

- ils sont très grossiers (vous dites un mot, ils vous en rendent deux ; vous dites deux, ils vous en rendent quatre) ; - ils posent beaucoup de questions personnelles, je me sentais mal à l'aise ; - fenêtres sales ; - il n'y avait pas de savon liquide dans la salle de bain, j'ai dû demander qu'on le remplisse.

Dear Kazbek, Thank you for taking the time to share your feedback. I am deply sorry to read your review after having contacted you personally a few months back to apologise for the shortcoming during your stay. Please feel free to contact me again should you have further concerns. We appreciate your comments, and hope to welcome you back soon to a better experience. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

No Esta mal

Nota de Tripadvisor 2.0/5

fer_buendiaromer En familia - Valoración certificada de TripAdvisor

Falta mucha limpieza y el baño estaba mal , el personal es excelente y la localización esta bien pero no repetiría por el tema de la limpieza que es algo fundamental . El desayuno estaba genial y el precio en euros no es muy caro .

Dear fer_gorraflotante, Thank you for taking the time to review your stay. It was great to hear that our team made you feel welcome and your enjoyed the breakfast. I am disappointed to hear that we let you down with poor cleanliness. Please allow me to extend my sincere apologies. If you could please contact me and share your room number, for me to review and ensure that this does not happen it again it would be appreciated. Thank you once again. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

Hotel antiguo

Nota de Tripadvisor 3.0/5

joseclasico De negocios - Valoración certificada de TripAdvisor

Este hotel esta un poco descuidado. Ha tenido mejores momentos. La habitación está bien pero la insonorización es mala. El desyauno es bueno. Personal amable. Tiene una para de tranvía a 2 minutos que te lleva hasta el centro. Si encuentras buen precio, es una opción.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 319 opiniones 8.6/10 Ubicación
  • 643 opiniones 4/10 Habitación
  • 464 opiniones 7.5/10 Servicio
  • 15 opiniones 3.8/10 Internet
  • 306 opiniones 4.9/10 Comodidad
  • 264 opiniones 3.6/10 Limpieza
  • 202 opiniones 1.4/10 Instalaciones
  • 190 opiniones 2.4/10 Ambiente

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Melbourne

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.