ibis Mackay 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 521

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Opis

O hotelu

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

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Lokalizacja hotelu

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

Pozycja GPS:-21.178058, 149.181637

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 1 521

Ocena TripAdvisor  4.5/5  Liczba opinii: 391

Comfortable but not customer oriented

Ocena na stronie TripAdvisor 2.0/5

797rachealk Opinia zatwierdzona w TripAdvisor

Convenient location and comfortable room. Can’t hear the aircraft at the adjacent airport but the loud air con and fridge made up for that. Dirty bathroom sink and walls and the standard North Qld mould in the shower. Went to order breakfast in the restaurant from the ‘sides menu’ where items were individually priced - I was just after some simple avo on toast rather than a loaded plate from the main menu, and was surly told sides could only be ordered if you order a main meal. Daft.

Dear 797rachealk, Thank you for your feedback and I am sorry to hear about your experience. I have certainly discussed your feedback with all the relevant department to ensure that the cleanliness and maintenance of rooms are kept up to standard. I have also discussed your feedback with the Executive Chef to ensure we can be a bit more flexible with guest requested. Again, please accept my sincere apologies and I hope to welcome you back soon. Kind Regards,

Don't bother

Ocena na stronie TripAdvisor 1.0/5

kerrianne0 Opinia zatwierdzona w TripAdvisor

So incredibly rude. We walked in and said Hi he said Name I told him he then said Name again hence I said it louder. He said credit card I said here you are and got nothing back no response. He said room 999 and my husband said where do we park can we go in and out he said yes. That's the conversation. I very quietly pop my head over and asked if he was always rude? He said no and off we went. We paymkney kn the Accor club for the last 20 years. Seems yoy getctreated poor everywhere qith accor.

Dear Kerrianne, I am so sorry to hear about your experience at the front desk. I can assure you that this is not the service we usually provide, and I have already discussed this incident with the team member involved. I hope you will give us another chance to better serve you. Kind Regards,

Ok, for one night only.

Ocena na stronie TripAdvisor 1.0/5

CoalDust Opinia zatwierdzona w TripAdvisor

Been coming for years as it’s at the airport. Now Cheap for a reason. Cleanliness - poor at best, glass ring marks and even hair on bedsides, greasy food marks on bench, dirty hand marks on walls. Carpet stains next to bed. The jug had water in it for lord knows how long as it had floaters in it. Dust on all areas that don’t get touched, bathroom wall light fittings, towel rails, showers getting mouldy. Maintenance - Mattress so worn you are on the base, ended up sleeping on the floor. Directional bedside lights not working. Bench seat next to table missing the cushion. Food - Seriously for a $25 schnitzel, you would expect not to get a highly process lump of so called chicken that I think there was more oil running out than meat. Complained at the bar and all I got was a smile and sorry sir, chips was good but you get more at Maccas small fries!! This was a nice place, but slipping away, locals used to come to eat at times here but is now they don’t for a reason and when I speak to locals (have an office here) they laugh at me when I say I eat there.

Dear Coaldust, Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not been up to the standard that we usually provide. I can assure you that I have already discussed this feedback with them, and have already put additional checks in place to ensure that the cleanliness in the rooms and the service in the restaurant improve. I hope you will give us another chance to better serve you, and I hope to welcome you back soon. Kind Regards,

Charged Credit card for cancelled stay

Ocena na stronie TripAdvisor 1.0/5

lma752004 Opinia zatwierdzona w TripAdvisor

Booked 4 rooms for myself and work colleagues however had to cancel and rebook for the following week. Cancelled with 4 days notice before stay on a flexible booking only to find the charge on my card.

Dear lma752004, Thank you for your feedback. I apologise for the charge on your credit card, and I understand this has been refunded. I hope you will give us another chance to better serve you in the future. Kind Regards,

Great hotel, great options, great staff. And. . . great food in the restaurant. Service??

Ocena na stronie TripAdvisor 3.0/5

Q7109MOrossm Opinia zatwierdzona w TripAdvisor

Sorry but. . . . you guys need a Customer Service person to clean out the internal systems so people can get served. Check in is fine, as is check out, but the bar service is TERRIBLE. There are queues and queues, and when you have one person doing meals and drinks, it takes a LONG time to serve 6 people. By that I mean 20 minutes! I only wanted a beer, but the girl on the bar had to do room service, so off she went! Gone. Really bad I am sorry. . . .

Thank you for your feedback and I am sorry to hear about your experience. We will certainly investigate what happened as this is not how the restaurant usually operates. I appreciate you sharing your feedback, giving us an opportunity to improve. I hope you will give us another chance to better serve you, and we look forward to welcome you back. Kind Regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 448 Liczba opinii 9.3/10 Lokalizacja
  • 910 Liczba opinii 7.1/10 Pokój
  • 811 Liczba opinii 8.4/10 Obsługa
  • 11 Liczba opinii 3.6/10 Internet
  • 486 Liczba opinii 6.8/10 Jedzenie
  • 378 Liczba opinii 7.2/10 Czystość
  • 117 Liczba opinii 6.1/10 Śniadanie
  • 91 Liczba opinii 9.1/10 Klimat

Zarządzane przez Trustyou

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