Hotel Pullman Zamzam Madina 5 estrelas

Nota clientes Avis 4.3/5 11.241 comentários

Hotel aprovado por ALLSAFE

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Quarto 1

Número de pessoas
Idade das crianças
Accor Live Limitless

Grátis: torne-se membro

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Pullman Zamzam Madina
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+ 17 Serviços

Extras do hotel

  • Vista para Mesquita Profeta Maomé (QAPECE) e Cúpula Verde, montanha Uhud e cemitério Al Baqih.

  • Quartos familiares e Suites

  • WIFI gratuito

  • Parque de estacionamento interior pago

  • Transporte de ligação para a entrada reservada às mulheres da Mesquita Profeta Maomé (QAPECE)

Serviços no hotel e nas proximidades

Check-in desde as 16h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento interno privativo
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • PRINCE MOHD BIN ABDServiços a pagar
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • CHECK-OUT TARDIO ATÉ ÀS 17:00Serviços a pagar
  • Lavandaria
  • Porteiro/Carregador
  • Concierge
Catering
  • Pequeno-almoçoServiços a pagar
  • 4 Restaurante(s)
Serviços empresariais
  • Centro de negócios
  • Servicio disponible fotocopia/impresiónServiços a pagar

Localização do hotel

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street
North Zone, Central Madina
PO Box 40233
6150 42311 al madinah al munawarah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Check-in desde as 16h00

Check-out até às 12h00

  • De avião

    MADINA AIRPORT A 10 km / 6 milhas

  • De avião

    PRINCE MOHD BIN ABD A 16 km / 10 milhas - Transporte Pagante

GPS:24.464222, 39.611139

As nossas opções de alojamento

QUARTO CLASSIC, 1 cama de tamanho King, vista para o pátio

  • Número máx. de pessoas: 2
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

QUARTO CLASSIC, 2 camas individuais, vista para o pátio

  • Número máx. de pessoas: 2
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

QUARTO CLÁSSICO, 3 camas de solteiro, vista para o pátio

  • Número máx. de pessoas: 4
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

QUARTO SUPERIOR, 1 cama de tamanho King, vista para a cidade

  • Número máx. de pessoas: 2
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

ROOM SUPERIOR, 2 camas individuais, vista para a cidade

  • Número máx. de pessoas: 2
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

QUARTO SUPERIOR, 3 camas de solteiro, vista para a cidade

  • Número máx. de pessoas: 4
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

QUARTO DELUXE, 1 cama de tamanho King, vista para Haram

  • Número máx. de pessoas: 3
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

QUARTO DELUXE, 2 camas individuais, vista para Haram

  • Número máx. de pessoas: 3
  • Superfície: Desde 35 / 377 sq ft
  • Internet sem fios no quarto

SUITE JUNIOR, 1 cama de tamanho King, vista para a cidade

  • Número máx. de pessoas: 6
  • Superfície: Desde 60 / 646 sq ft
  • Internet sem fios no quarto

SUITE EXECUTIVE, 1 cama dupla, 2 camas individuais, vista para a cidade

  • Número máx. de pessoas: 6
  • Superfície: Desde 85 / 915 sq ft
  • Internet sem fios no quarto
  • Utensílios para chá/café
Quartos

Os nossos restaurantes e bares

THE HORIZON

Tipo de cozinha: Internacional

Experiência gastron. internac. no terraço, bufete disponível durante todo o dia, delícias culinárias ?a la carte? mediterr. e asiáticas, Les Grands Classiques des Brasseries Françaises, etc., com uma vista grandiosa da Mesquita do Profeta Maomé (QAPECE).

Almoço

12:30 - 15:30

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

19:00 - 00:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

AL MANDARA

Tipo de cozinha: Internacional

Delíc. culin. internac. ao pequ.-almoço, almoço e jantar de bufete, perfumadas com um toque oriental, com uma deslumbrante vista aérea da Mesquita do Profeta Maomé (QAPECE). Um menu ?a la carte? oferece especial. Orientais ao almoço e jantar.

Almoço

12:30 - 15:30

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

19:00 - 23:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

ACACIA

Tipo de cozinha: Internacional

Restaurante clássico aberto todo o dia, com um sumptuoso bufete ao pequeno-almoço, almoço e jantar onde pode encontrar uma pastelaria caseira, um forno tandoori tradicional e Kids Care (menu especial e entretenimento).

Almoço

12:30 - 15:30

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

19:00 - 23:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

ATRIUM

Tipo de cozinha: null

Centro moderno e elegante no átrio, envolvido no calor da decoração oriental, onde pode desfrutar de snacks ligeiros Parisienses e Orientais, Pastelaria, Cestos de Pão e Viennoiseries, uma coleção dos melhores Chás e Cafés, complementado com WIFI.

Almoço

12:30 - 15:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

15:00 - 00:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Avaliações dos nossos clientes sobre o
Pullman Zamzam Madina

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.3/5

11.241 comentários

tripadvisor

Classificação do TripAdvisor 4.0/5

804 comentários

2020 Certificado de Excelência do TripAdvisor
Certificado de excelência 2020

Excellent

Nota Tripadvisor 5.0/5

masharif5 20/04/2021 Avaliação com certificação TripAdvisor

Very good and nice..location,room And specially Mr Abdul Aziz duty manager coperative behaviour..we really enjoyed it alot..all services is superb no wards to explain it truly..I am advised to all at least try once

Dear Mr Masharif , Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Masjid an-Nabawi to enjoy a distinctive spiritual experience. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. We are looking forward to welcoming you again at Pullman Zamzam Madina soon

three days in Madinah

Nota Tripadvisor 5.0/5

Andejani 31/03/2021 Avaliação com certificação TripAdvisor

This is a good hotel with great location. I enjoyed the space of the room, the service and the price. Everything went great. There was some crowded in the receptions but there was enough people to serve the customers.

Dear Mr Andejani, Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Masjid an-Nabawi to enjoy a distinctive spiritual experience. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. We are looking forward to welcoming you again at Pullman Zamzam Madina soon

Good for being close to mosque

Nota Tripadvisor 3.0/5

ethuener 21/03/2021 Avaliação com certificação TripAdvisor

The reception area and personnel are very friendly and inviting. Nice cafe and dining room. The beds were comfy and bathroom was fine. Always gave us water and beds made everyday. Quiet room facing city view. The only downside is that the air conditioning picks up other people's smoke and recirculates it. There is nothing to be done with that. We were relieved that after the weekend guests left, the air seemed much better. Not great for people with sensitivity to smoke.

We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience, and we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the management and addressed right away . We look forward to your next visit to Madina

.

Nota Tripadvisor 3.0/5

nohagrimly 03/03/2021 Avaliação com certificação TripAdvisor

The team is so professional and the view is great. Bed quality need improvement. Food service was limited and very bad. Located near to the Haram. I will recommend to extend the room cleaning until 9 pm.

We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience, and we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the management and addressed right away . We look forward to your next visit to Madina

Great trip

Nota Tripadvisor 5.0/5

755khaled 09/02/2021 Avaliação com certificação TripAdvisor

Nice hotel with great team and perfect location very near to haram. Surrounded by restaurants and good services. The internet speed is very good and house keeping are welcoming people. I recommend this hotel

Dear Mr.Khaled,Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Masjid an-Nabawi to enjoy a distinctive spiritual experience. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. We are looking forward to welcoming you again at Pullman Zamzam Madina soon

Good but some areas of improvements

Nota Tripadvisor 4.0/5

hamadharbi 06/02/2021 Avaliação com certificação TripAdvisor

Overall stay was very good however the Haram view was not as expected. It was hard to take a good look on the Haram from room. Also, the room design was not perfect including the distribution of bed and chairs.

Dear Mr.Hamad, Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the View & furniture distribution in the room . At Pullman Zamzam Madina, we strive to provide the best service for our guests. The timeless memories you create are filled with a rich and authentic taste. Your complaint will be forwa0072ded to the management and addressed right away. We look forward to your next visit to Madina

Trip Of Madina Munnawara

Nota Tripadvisor 3.0/5

mahmoodazhar400 29/12/2020 Avaliação com certificação TripAdvisor

Poor service this time. Room was given after more than two hrs of one day before online check in. Service is less efficient now. Location is good, Room facilities has declined now. Iron was not in the room and one refrigerator has been removed. I booked executive suite Haram view

Dear mahmoodazhar400, Greetings from City of Prophet Mohamed (Alehe Salam)! We humbly apologize for the inconvenience you faced during this stay. Your kind feedback regarding experience in Executive Suite with Haram View is well noted, and our team will do their best to serve you with a seamless experience! We can't wait to welcome you back in blessed Al Madinah Al Munawrarh! Regards, Hotel Management

Some of properties not work.

Nota Tripadvisor 3.0/5

mqhtani Business - 25/12/2020 Avaliação com certificação TripAdvisor

Elevators about 8 only one is work But some of employees is very helpful like Asim in the restaurant Walid from reciption. I expect it’s better than what I see because it is not the first time to be in this hotel. I hope a good future for them and they upgrade the room.

Dear mqhtani, Many thanks for your feedback - it is always wonderful to read nice words about our heartists. We sincerely apologize for the inconvenience related to elevators and will look forward to serve you with better experience upon your return to City of Prophet Mohamed (PBUH). Regards, Hotel Management

bad

Nota Tripadvisor 3.0/5

D2147JGahmeda 12/12/2020 Avaliação com certificação TripAdvisor

- I was not giving a good room which I had to request to change it 3 times. - cleaning service not good. - bad smells on the floor. - maintenance of electric is very poor. - toilet seat is very high (uncomfortable) - very slow service in every thing. *** 2 employees helped me to survive the stay Alhanoof (front disk) and night shift supervisor Rayan

Dear D2147JGahmeda, Greetings from the City Of Prophet Mohamed (Alehe Salam)! Hoping that you well. ZamZam Pullman Madina Management applauds the gratitude for your loyalty! We are honored to be your preferred choice of hotel in this blessed sanctuary. We sincerely apologize for the inconveniences which interrupted the experience! Our team will ensure to win your confidence again, if you would be so kind to provide us another opportunity to serve you. We pray that The Almighty provides you another opportunity to savor the peace blessed Al Madinah Al Munawarah sooner than you think! Regards, Hotel Management

Average

Nota Tripadvisor 3.0/5

abdusa0 25/11/2020 Avaliação com certificação TripAdvisor

No refrigerator, only to keep food little cool, mattes not clean and not good nor healthy, my booking was with breakfast but thay refused to include, many things not clean , as five star thay must be better

Dear Mr.abdusa Warm Greeting from ZamZam Pullman Madina , Thank you for taking the time to tell us about your experience at Zamzam Pullman Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future., Sincerely

Nice hotel

Nota Tripadvisor 5.0/5

88abdallaha 20/11/2020 Avaliação com certificação TripAdvisor

Nice hotel very good location good service I like to stay in this hotel I will back to this hotel soon I hope to still this hotel as its I hope also all staff still in good welcoming to the guest I will stay soon Thanks

Dear guest Warm Greeting from ZamZam Pullman Madina , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel services is not the same as before

Nota Tripadvisor 2.0/5

Climber166989 07/11/2020 Avaliação com certificação TripAdvisor

Hotel services has declined; they do not do regular cleaning, check in time is too long. One night, at 11:30 PM they ring the room bill and knocked the room's door waked us up to give us a welcome fruit. Amazingly the fruit was old and not eatable

Dear Guest Thank you for taking the time to tell us about your experience at Zamzam Pullman Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future., Sincerely

Excellent Stay

Nota Tripadvisor 5.0/5

melsakhawy964 27/10/2020 Avaliação com certificação TripAdvisor

Nice Hotel, good location close to Prophet Mohamed Masjed, good breakfast, good room service, reasonable charge for the stay, friendly staff in reception & restaurant, near to local market, near to Baquee & visiting locations

Dear melsakhawy964, Your kind feedback made our day! It has been communicated through-out our operational departments! Thank you for taking the time to write about us. We look forward to welcoming you back in City of Prophet Mohamed (Alehe Salam) sooner than you think! Regards, Pulman ZamZam Madina Management.

Best Haram view with neat and clean rooms

Nota Tripadvisor 5.0/5

Sajeed_mi 20/02/2020 Avaliação com certificação TripAdvisor

Excellent hotel to enjoy the trip. Very clean hotel with excellent service and location. Amazing view of Haram from the room. Easy to join the prayer even after Azaan called specially for Mens. Staff is very supportive. Very busy hotel

Dear Sajeed, Thank you for trusting us and for your valuable time to express your feedback about our cleanliness, services, location, staff, and room view. We are sorry to hear your dissatisfaction with the crowd, your complaint will be forwarded to the management and addressed right away. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Madina. We hope to see you soon on your next visit.

Good experience but....

Nota Tripadvisor 4.0/5

aghaabuzar89 03/02/2020 Avaliação com certificação TripAdvisor

Overall a good experience except that our room was not ready when we came to check in 4 o clock and the only other bad thing is that it is too far from ladies gate. So if you have women with you then this hotel is not a right choice

Dear Guest, Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the location and check-in. At Pullman Zamzam Madina, we strive to provide the best service for our guests. The timeless memories you create are filled with a rich and authentic taste. Your complaint will be forwarded to the management and addressed right away. We look forward to your next visit to Madina.

Made us feel welcome

Nota Tripadvisor 5.0/5

Jtasnimx 27/01/2020 Avaliação com certificação TripAdvisor

We had terrible service at a hotel in Makkah during the first part of our trip and were really hoping that in Madina we’d feel more welcomed, and we did. Our check in was much faster and we were welcomed with smiles with no problems with our booking, when we asked if we could have our rooms on the same floor they came through. There was a bus service every 30 minutes free of charge for women only to be taken to the families gate of the Prophets mosque which was extremely useful. However, there was some noises coming from outside our room window I couldn’t see what it was but im sure it was the sound of a crane from construction nearby which did run throughout our stay and did disturb our sleep a little but it wasn’t that bad. Overall I’m very pleased with our experience here and next time I come to Medina and even Makkah I’ll make sure I book Pullman Zamzam at both locations.

Dear Guest, May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Madina. Please follow our exclusive offers for this year. We hope to see you soon on your next visit.

Overall good stay

Nota Tripadvisor 4.0/5

Essaied B 22/01/2020 Avaliação com certificação TripAdvisor

Good room with nice view over the Haram. Checking-in could be better done and quicker. Breakfast is way below the standard with very limited choices. The cleaning guys were very helpful and each time we ask for something we get it.

Dear Essaied, We appreciate your positive feedback about our hotel. We are pleased that your stay in front of Al-Haram has a perfect view. At Pullman Zamzam Madina, we are proud of our proximity to Al-Masjid an-Nabawi and our panoramic views. We look forward to welcoming you to our hotel soon. We are sorry to hear your comment about breakfast and check-in, and we will take it very seriously. Because we always strive to provide the best service to our guests, we will be honored to contact you personally for more information about the difficulties that you faced during your stay. Please send us an email on our social media plate forms and we will get back to you as soon as possible.

Excellent stay

Nota Tripadvisor 5.0/5

Ibrahim A Family - 10/01/2020 Avaliação com certificação TripAdvisor

Reception call in advance to check what you prefer. I got a room for three with Haram view. Receptionists are great. Breakfast was special in Safwa was great on the roof with a charming view. Hotel is modern and new. Close to Haram for men, females had a bus.

Dear Ibrahim, We would like to thank you for your comments about your stay, we are happy that you enjoy your stay with our food, view, and reception. We are glad to hear your kind words about breakfast; we hope to serve on your next journey. Wish you all the best. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MADINA

Spacious Room and Nespresso Machine in Quad Room

Nota Tripadvisor 4.0/5

AriW966 Family - 04/01/2020 Avaliação com certificação TripAdvisor

We booked the hotel in November directly from the Accor application for our stays at the end of December. It was peak season. Booked 2 rooms with Haram views for two days; 1 double bed room; 1 quad beds room. Before our arrival date the hotel tried to call me to confirm our arrival time. When we arrived in the hotel at 5pm. Checking in through the accor membership counter. The room keys were already prepared. The room were spacious. In the quad rooms, the kitchen was equipped with Nespresso machine and enough capsules for each day. We booked in room dining for our family, the food is good and is voluminous. The international breakfast buffet has a lot of healthy food choices beautifully presented. Location of the hotel is near gate 1 near to the mehrab side of the mosque. For man it is very near to walk to the prayers rows in the front. However the female area is on the opposite site corner of the mosque. So a bit further walking distance for female. Overall the hotel is very good and recommended.

Dear Guest, May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Madina. we are pleased that you enjoyed our proximity. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Masjid an-Nabawi to enjoy a distinctive spiritual experience. Please follow our exclusive offers for this year. We hope to see you soon on your next visit.

Despairing

Nota Tripadvisor 3.0/5

zahid898 Family - 01/01/2020 Avaliação com certificação TripAdvisor

Non cooperative staff, especially receptionists. Prejudicial attitude for Arabs and Non Arabs. Paying higher for desperative attitude. Changing mind not to stay in future. Racist staff impacted my kids.

Dear Zahid, Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the staff attitude. At Pullman Zamzam Madina, we strive to provide the best service for our guests. The timeless memories you create are filled with a rich and authentic taste. Your complaint will be forwarded to the management and addressed right away. We look forward to your next visit. Wish you all the best.

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