ノボテル 上海 虹橋 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.2/5 6 件のレビュー

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No 1102 Xiehe Road, Changning District, 200335 上海, 中国

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367 の広々とした客室、レストラン 2 軒、ミーティングルーム 7 室、フィットネス施設を完備しています。ビジネスおよびレジャーでのご旅行に最適なホテルです。

当ホテルの客室

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ノボテル 上海 虹橋

No 1102 Xiehe Road, Changning District
200335 上海
中国

GPS:31.223219, 121.35525

電話番号
ファックス +86 21 3227 9998

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.2/5  6 件のレビュー

トリップアドバイザーの評価  4.9/5  641 件のレビュー

Mixed Experience at Novotel Hongqiao – Great Location but Major Shortcomings

トリップアドバイザーの評価 2.0/5

Marc-Emmanuel S トリップアドバイザー認証口コミ

Mixed Experience at Novotel Hongqiao – Great Location but Major Shortcomings This hotel has an excellent location, right in the heart of the city. However, the property shows its age with somewhat dated decor and persistent issues like a lingering smoke smell in the corridors, which was noticeable throughout my stay. On the positive side, the bed was exceptionally comfortable – one of the best I've had in a while – and they thoughtfully provided 1.5 liters of complimentary drinking water each day, which was a nice touch. Unfortunately, the air conditioning was a major disappointment. It didn't cool the room at all, merely circulating warm air. I requested a room change, but the problem persisted, leaving me uncomfortable. They did propose a portable fan to help, I guess I wasn't the first to complain. WiFi was another low point: virtually non-existent bandwidth made it impossible to stream or work reliably. I ended up relying on my mobile data roaming for everything from emails to online research. The staff suggested it was due to my VPN usage, but switching to cellular data proved the hotel's connection was the real culprit – it worked flawlessly there. Breakfast was mediocre at best. The selection was average, but the croissants – a staple in any French hotel – were disappointingly dry and flavorless, which felt like a real letdown. Overall, while the location and bed redeem it somewhat, the maintenance issues and unreliable amenities dragged down the experience. I'd suggest it only for a short stay if you're prioritizing centrality over comfort. 2/5 stars.

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Shanghai Hongqiao. Our team paid highly attention to the details which you mentioned. Please accept my sincere apologies that we did not meet your expectations and the disappointments you had encountered. Regarding the issue with AC, our Engineering Dept. will follow up to check and ensure everything going well in the room. Our F&B team will pay more attention to breakfast quality, especially croissant. Regarding WiFi, in accordance with national cybersecurity laws and regulations, access to overseas websites such as Google, Facebook, and Twitter is prohibited within the Chinese mainland, and VPN needs to be turned off before using the hotel WiFi. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future, and we can give you a good experience. Again, thank you for choosing Novotel Shanghai Hongqiao! Sincerely, Dickens Li - General Manager

Good for short business in Shanghai

トリップアドバイザーの評価 5.0/5

youlaz ビジネス - トリップアドバイザー認証口コミ

Great business hotel! Amazing staff and service. Lobby bar is great and serving good pastry and coffee. It’s was useful for me while I have early check in and the manager as Nicola helped me to proceed this quick with full explaination of the city information. The room is big and comfortable enough space for short business trip. Always staying in this hotel for exhibitions

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao. We are happy to learn that you were satisfied with our staff and feel comfortable in the hotel. Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience and we sincerely look forward to your next visit.

Disappointing to Novotel standards

トリップアドバイザーの評価 3.0/5

Jamingeels ビジネス - トリップアドバイザー認証口コミ

Having stayed at many Novotel’s I was disappointed to see the Premium lounge was still closed at this property. They are using the breakfast room as a lounge which is not ideal. Also the AC was broken so the room was too hot. When I asked for AC they offered to open the room window.

Ideal for Business Trips

トリップアドバイザーの評価 5.0/5

ladyditt トリップアドバイザー認証口コミ

We stayed at the hotel for the second time because it is located close to the exhibition. There was construction work going on next to the hotel. Luckily we were given quiet rooms, there was no noise. The earplugs were provided as a compliment. From Pudong Airport, it takes 1.5 hours by metro, you can reduce it by 20 minutes if you take the super fast Maglev train. The metro station was a 15-minute walk away. The hotel is clean, all rooms are non-smoking. My room was huge, with a nice bathroom, comfortable bed. There was a kettle in the room, which is important for me, I really like drinking tea, tea/coffee is renewed daily, + two bottles of water. Breakfast was excellent, large selection of everything. You can also use the swimming pool free of charge. The hotel was decorated for New Year, there were Christmas trees, etc. The staff was friendly, but not everybody spoke English. There was no free shuttle to the exhibition like before! A very good option for a business trip!

Clean

トリップアドバイザーの評価 4.0/5

urosdernovsek ビジネス - トリップアドバイザー認証口コミ

Hotel is nice, staff is friendly. Even if not perfect English, they find a way to help. Lobby is nice, but bar closes too soon. Rooms big and spacious. Breakfast is big with many choices, from Asian to European. Hotel surroundings are currently a big construction site.

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao. It is nice to see our staff were positive and enthusiastic towards our guests. We are now giving English training to our staff. As you see, there was a construction around now, in the long term it creates better infrastructure all these will support future growth. By that time, you can find a great vibe here. We are glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Sincerely, Dickens Li -General Manager

との提携 TripAdvisor

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