La Citadelle Hotel Metz - MGallery Collection 4 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 2 012

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La Citadelle Hotel Metz - MGallery Collection - Image 1
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La Citadelle Hotel Metz - MGallery Collection - Image 4
5 Avenue Ney, 57000 METZ, Francja

Opis

O hotelu

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

Nasze pokoje

Lokalizacja hotelu

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
Francja

Pozycja GPS:49.114105, 6.170292

Telefon
Faks +33 3 87 17 17 18

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 2 012

Ocena TripAdvisor  4.2/5  Liczba opinii: 1 120

Certyfikat Doskonałości 2025

Great Stay in the heart of Metz

Ocena na stronie TripAdvisor 5.0/5

Roam734851 Opinia zatwierdzona w TripAdvisor

This was a very nice stay in a beautiful and stylish hotel in the heart of Metz. Location was great, walking distance for sightseeing, shopping and dining. The room was awesome and very spacious, bathroom was with shower and bathtub, nicely arranged and designed. We had coffee and tea maker, water and snacks for welcoming, a lot of informative hints. The tea was made available in plastic-free tea bags - much appreciated!!! And last but not least Merci Boucoup Asita for a spotless clean room!

Dear JKO, Thank you for sharing your positive experience at La Citadelle Hotel Metz - MGallery Collection. We are delighted to hear that you found our location convenient for exploring Metz and that you enjoyed the spacious room and the thoughtful amenities provided. Your appreciation for our eco-friendly tea bags is also greatly valued, as we strive to enhance our guests' experience while being mindful of the environment. We will ensure that Asita receives your kind words regarding the cleanliness of your room. We look forward to welcoming you back in the future for another memorable stay. Goodbye and best wishes, La Citadelle Hotel Metz - MGallery Collection

Never again!

Ocena na stronie TripAdvisor 2.0/5

helenturnerinbox Opinia zatwierdzona w TripAdvisor

Terrible attitude of staff - I have never experienced such rudeness when politely asking why a ‘deluxe’ room has a view of the rubbish bins…

Dear Helen, Thank you for taking the time to share your feedback following your stay at La Citadelle Metz MGallery. We are truly sorry to read about your disappointment and, above all, the impression left by your interaction with our team. Please accept our sincere apologies — the experience you describe is absolutely not representative of the service standards we strive to uphold. We fully understand your frustration regarding the view from your room, and we regret that this was not handled with the courtesy and professionalism you rightfully expected. Your comments have been shared with the team concerned, and we will address this situation seriously to ensure it does not happen again. We value your feedback greatly, as it helps us improve, and we hope you will reconsider and give us the opportunity to restore your confidence in a future stay. Warm regards,

Almost there

Ocena na stronie TripAdvisor 4.0/5

BriDeehan Couples - Opinia zatwierdzona w TripAdvisor

Excellent location for a quality hotel. Superb staff. Car park is difficult with not very wide bays and full from late afternoon onwards. No bar or outside seating unless you are using the restaurant whose menu is expensive and limited. No sky or bbc on tv but they do have Al Jazeera!

Dear BriDeehan, Thank you for your positive comments regarding our location and our staff. We are sorry to hear that you encountered difficulties with our parking, which is indeed limited in capacity. We also take note of your remarks about the dining options and television channels. Your feedback is valuable to help us improve our guests' experience. Sincerely, La Citadelle Hotel Metz - MGallery Collection

Ocena klientów 5.0/5

Jerzy M. Pobyt służbowy - Opinie potwierdzone ALL

Clean room and superior breakfasts

Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed the room and the quality of our breakfast buffet. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, La Citadelle Hotel Metz - MGallery Collection

5 star comfort, 1 star attitude - and the billing system from the Stone Age

Ocena na stronie TripAdvisor 2.0/5

shuffle81 Opinia zatwierdzona w TripAdvisor

Let me summarize my experience as a little story. Part 1. I book a room in this hotel for a part of the anniversary trip with my partner; the booking is through the Accor website, with a prepaid rate, I am informed that the cost will be charged sometime before my arrival, I make a mental note about that and continue with my life. 
Part 2. We arrive at the hotel, are greeted by the coldest receptionist ever (I speak French to them, I am a Platinum member of Accor, yet I am treated with a mix of indifference and disdain I rarely see). We are informed that the hotel never charged the prepaid rate before our arrival but rather want to block a rather substantial amount on my card "for the room and incidentals". OK, this feels a bit 1990s, but what can we do. Part 3. The morning of our arrival I receive an automated email with the bill which indicates an extra breakfast in addition to the rate including breakfast! On the way to breakfast I stop by the reception and inquire about it. The first reaction of the receptionist "but you booked a room for one person!". I show them my booking confirmation indicating a booking for two persons, they examine their system and grudgingly admit that my booking is for two people and they need to amend the bill. At no point during this conversation there is any apology, despite the error in the billing system and accusing me of making a mistake! Conclusion. This disrespect is completely inappropriate: if a Platinum member of the network of the hotels to which you belong says that there is a mistake on the bill, your first reaction should be "let me double check everything for you" and not "it is your mistake" - I am sure that some people would be intimidated into paying extra this way! Next, once you confirm that there is a mistake, some humility and an apology are necessary. As a side note, greeting the arriving guests begins with a smile and not with demanding to block 250% of the rate on the credit card. Otherwise, the hotel is quite lovely. The rooms are pretty, the beds are comfortable, the bathtub is relaxing, the breakfast is copious and delicious. But if you mix this with stressful moments and bad attitude, all that loveliness gets a bad aftertaste, doesn’t it?

Dear Mr. Dotsenko, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincerest apologies for the frustrations you encountered during your arrival and the check-in experience. We are truly sorry that the welcome you received did not reflect the warm and attentive service we strive to offer all our guests—especially our valued ALL members. We would like to clarify that we had the pleasure of upgrading your room as a token of appreciation for your loyalty. However, it is clear from your message that this gesture was unfortunately overshadowed by other aspects of your experience. Regarding the pre-authorization at check-in, please note that this is a standard procedure across many hotels, allowing guests to charge additional services—such as bar, restaurant, or room service—to their room during the stay. We understand this may have felt outdated or excessive and will reflect on how we communicate this policy more clearly and courteously. As for the billing issue related to breakfast, we fully understand how unsettling it can be to feel accused of an error that was not your own. We regret the initial reaction and the lack of an appropriate apology during that exchange. After discussing with the team, we can assure you that no disrespect was intended at any point, though we acknowledge that the tone or delivery may not have met your expectations. We will continue to work with our staff to ensure that empathy and professionalism are at the heart of every guest interaction. We are, however, very glad to read that you appreciated the comfort of the room, the relaxing bathtub, and the quality of our breakfast. It is our hope that, despite the shortcomings you mentioned, you will give us the opportunity to restore your confidence in a future stay. Should you wish to share more about your experience directly, please do not hesitate to contact us. Your feedback is invaluable and helps us improve every day. Kinds regards, Igor Sanches Manager on Duty

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 187 Liczba opinii 9.4/10 Lokalizacja
  • 1 452 Liczba opinii 8.1/10 Pokój
  • 1 204 Liczba opinii 8.5/10 Obsługa
  • 7 Liczba opinii 2.6/10 Internet
  • 904 Liczba opinii 9/10 Komfort
  • 685 Liczba opinii 8.6/10 Śniadanie
  • 537 Liczba opinii 7.9/10 Jedzenie
  • 366 Liczba opinii 8.3/10 Klimat

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