Hôtel La Citadelle Metz - MGallery 4 gwiazdki

Ocena klientów 4.5/5 Liczba opinii: 4 037

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Hôtel La Citadelle Metz - MGallery
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O hotelu

  • Labelled ALLSAFE by Bureau Veritas

  • Restaurant "La Réserve", new warm and gourmet culinary orientation

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting space suitable for all types of events

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolonePłatne usługi
  • Opiekunka do dziecka na życzeniePłatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowaniePłatne usługi
  • Pralnia
  • Boutique Gourmande
Rozrywka
  • Basen (w pobliżu)Płatne usługi
  • Centrum fitness (w pobliżu)
  • Centrum wellnessPłatne usługi
  • Opiekunka do dziecka na życzeniePłatne usługi
  • Golf
  • Tenis
  • Piłka nożna (w pobliżu)
Gastronomia
  • ŚniadaniePłatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 4
  • Samoobsługowe business centre
  • Możliwość kopiowania / wydruku
Informacja

Lokalizacja hotelu

Hôtel La Citadelle Metz - MGallery

5 Avenue Ney
57000 metz
francja

Tel: +33387171717

Faks: (+33)3/87171718

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • TRCM :  4 5 6 REPUBLIQUE

  • Samolotem

    FINDEL AIRPORT W 73,5km / 45,67 mil

  • Samolotem

    METZ NANCY W 26,6km / 16,53 mil

  • Pociągiem

    METZ VILLE W 2,1km / 1,3 mil

Pozycja GPS:49.114105, 6.170292

Nasze pokoje

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

DELUXE ROOM, 1 double bed or twin beds, sofa bed

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 35 / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

SUPERIOR ROOM, 1 double bed or twin beds

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Pokoje

Nasze restauracje i bary

LA RESERVE

Rodzaj serwowanej kuchni: Francuska

Le Restaurant, renamed La Réserve, a wink to the former Food Store of the Citadel. Between bistro and gastronomy, the cuisine is gourmet, copious and light at the same time

Lunch

12:00 - 14:00

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Kolacja

19:00 - 22:00

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BAR DE LA RESERVE

In an open space that leads to the tasting, this place invites you to relax. Find a wide selection of homemade cocktails, as well as a wine list selected by our Chef Sommelier.

Lunch

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Kolacja

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Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 4

  • Maks. rozmiar: 50 m²

  • Maks. pojemność: 30 osoby

  • Maks. liczba uczestników bankietu: 36 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Hôtel La Citadelle Metz - MGallery

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.5/5

Liczba opinii: 4 037

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 836

2020 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2020

Excelent hotel and extraordinary location

Ocena na stronie TripAdvisor 5.0/5

agomez2020 21/09/2020 Opinia zatwierdzona w TripAdvisor

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Dear Guest, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz MGallery Hotel. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

Czysty i estetyczny, bardzo dobrze zlokalizoway,

Ocena klientów 5.0/5

Julia Pobyt służbowy - 20/01/2020 Opinie potwierdzone ALL

Piękne i bardzo dogodne położenie, czysty i przestronny pokój, smaczne śniadania, miła obsługa.

Dear JULIA A., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

Chic Hotel - Disappointing

Ocena na stronie TripAdvisor 3.0/5

C_Martin_0812 Business - 01/09/2019 Opinia zatwierdzona w TripAdvisor

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé

Comfort in the Leafy centre of Metz

Ocena na stronie TripAdvisor 5.0/5

AMACSPORRAN Solo travel - 20/08/2019 Opinia zatwierdzona w TripAdvisor

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Bad mood due to bad night in Metz

Ocena na stronie TripAdvisor 2.0/5

V2768BCphilippeg Couples - 07/05/2019 Opinia zatwierdzona w TripAdvisor

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Dear Guest, First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our car park price upon your arrival, we do care for all our guests. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm Regards, Delphine & Christophe Dufossé

An excellent hotel in an interesting location close by the city centre

Ocena na stronie TripAdvisor 5.0/5

jadyenparis Couples - 12/04/2019 Opinia zatwierdzona w TripAdvisor

Located facing a park next to the 'Governor's Residence' and the Arsenal cultural centre, it was only a short walk to the commercial centre of Metz and then on down to the river and islands. Our room was huge, almost a suite, with separate bathroom, toilet and entrance hall. Although overlooking a through road, the traffic was minimal and the only noise we vaguely noticed was the (usual in most cities !) noise of the garbage collection (too !) early in the morning. For dinner we ate an enjoyable meal in the restaurant paired to a great local red wine sugggested by the sommelier. The restaurant personnel were very friendly and attentive and the chef was kind enough to bid us farewell.

Dear Guest, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé ​

A simple improvement

Ocena na stronie TripAdvisor 3.0/5

Hasse H Solo travel - 11/02/2019 Opinia zatwierdzona w TripAdvisor

Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at too.Surroundings and position very good. Service also good.

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. However we would like to express my sincerest apologies for the inconvenience you experienced upon your shower.​ The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

Very disappointed

Ocena na stronie TripAdvisor 1.0/5

Wander55887850290 Couples - 29/01/2019 Opinia zatwierdzona w TripAdvisor

Superior double room was freezing. No heating. Meal in bistro was awful...sent back twice and staff totally disinterested. Obviously the hotel restaurant is being used to train staff. This really needs to be addressed.

Dear Guest, Thank you for taking the time to share your experience following your stay at Hotel La Citadelle - MGallery by Sofitel. We are sorry that some of our services have not met your expectations, and our expectations. La Citadelle and its collaborators are eager to offer you the best quality of service and Magnificent Experiences every day; therefore, your opinion is very valuable. Our reception is also open day and night in order to be able to provide you with an answer at any time, do not hesitate to ask us. In order to be able to deepen the details of your experience in our House, Romain, Room division manager, stay at your disposal on +33 3 8717171717 to discuss this personally with you. Once again, we thank you for your comments and hope to regain your confidence during a future stay. All the teams wish you a pleasant day. Sincerely yours, Delphine & Christophe Dufossé

Stay at the Hotel La Citadelle Metz - MGallery

Ocena na stronie TripAdvisor 2.0/5

Pesky2014 Couples - 15/08/2018 Opinia zatwierdzona w TripAdvisor

Lovely hotel but inattentive staff (had to wait 10 minutes to check-in, whilst staff were distracted on the computer, but certainly not their guests) and very rude and arrogant barman, who's only contribution was to say "COMPLETE", when we asked about a table in the bistro. No suggestion that we might dine in the A La Carte restaurant or there might be a table in the Bistro, later in the evening. So, if you like inattentive and rude staff, stay here! The receptionist did try to "calm stormy waters" with the barman's attitude, but his behavior had destroyed our wish to dine at the hotel.

Dear guest, We are sorry to read your great disappointment and have shared your opinion with our teams. We sincerely beg your pardon. It is always very frustrating not being able to satisfy our guests or disappoint them when a mistake happens. It is unusual for us and it doesn't reflect our daily ambition. Our staff is even often mentionned for their hospitality. If you would like to tell us more about this incident, please feel free to contact us at hebergement@citadelle-metz.com. Our Accommodation Manager will be happy to answer your complaints and will personally take care of your next stay at La Citadelle. However, we hope you spent a nice time in Metz and its surroundings area and that you will give us the opportunity to erase this bad experience for your next visit. Yours sincerely, Delphine & Christophe Dufossé

Cosy hotel

Ocena na stronie TripAdvisor 5.0/5

JanPokornyCzech Solo travel - 16/01/2018 Opinia zatwierdzona w TripAdvisor

A very cosy hotel within the city centre, if your are in to delicious food, it has a great Michelin star restaurant. The room was so spacious as well as the bathroom. The breakfast was awesome, wide choice!

Dear Guest, We are delighted to read your very kind words! We deeply thank you for taking your valued time to share your experience in our House with the community of TripAdvisor. Our team is thrilled that you enjoyed our House entirely : your room, the diner you had at the gastronomic restaurant, our decoration, your breakfast with only fresh and local products and our bathroom! Your satisfaction is the best reward we could have! We are all looking forward to welcoming you soon! With our best regards, Delphine & Christophe Dufossé

A must hotel in Metz

Ocena na stronie TripAdvisor 5.0/5

Micki B Family - 12/10/2017 Opinia zatwierdzona w TripAdvisor

We visit Metz two or three times a year to see family. This hotel was our best experience yet. Lovely rooms; great location near a beautiful park. We could walk everywhere. The staff was terrific: professional and helpful. We will definitely stay again.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

Great Property

Ocena na stronie TripAdvisor 5.0/5

777kennyp Couples - 09/01/2017 Opinia zatwierdzona w TripAdvisor

great location, very close to town centre - just 100 meters to the main town centre. A high standard of room and overall around the hotel is excellent. Friendly staff and good food all add up to a very enjoyable stopover in Metz, also well worth a visit.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel La Citadelle Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

Terrible room and toilet

Ocena na stronie TripAdvisor 2.0/5

SarahA628 Couples - 17/08/2016 Opinia zatwierdzona w TripAdvisor

We stayed here for the last part of our journey from Italy and Switzerland. This hotel is not 4 star. The reception staff were rude and the room was awful. Toilet in the room smelled like a urinal. Yuk!

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine & Christophe Dufossé

Best in Metz

Ocena na stronie TripAdvisor 5.0/5

Tealhunt Family - 28/06/2015 Opinia zatwierdzona w TripAdvisor

Loved the hotel! I would actually give it a 4.5 due to the wireless difficulty we had in our room. It worked fine in the hallway and the lobby. Staff was very friendly and accommodating. The restaurant was a Michelin 1 star that was super!! None compared in France. We ate at others in Beaune and Paris.

Dear Guest, Many Thanks for your nice comments. We are all very happy that you enjoyed your stay at La Citadelle Hotel but also your dinner in our Restaurant Le Magasin aux Vivres !! Kind Regards, Delphine & Christophe Dufossé

Smart city hotel

Ocena na stronie TripAdvisor 4.0/5

394karelb Couples - 18/06/2015 Opinia zatwierdzona w TripAdvisor

The hotel is well located, a little bit difficult to find with the car, beacause of the one way Streets. The rooms are large and well equiped. The breakfast has a very large choise. We had dinner in the brasserie, because the restaurant was closed that day. It was a correct meal.

Dear Customer, Thank you for having taken time to share your comments. Looking forward to welcome you very soon, Best Regards, Delphine & Christophe Dufossé

Over night stop-over in a beautiful French Town

Ocena na stronie TripAdvisor 3.0/5

gbuckler Business - 22/05/2015 Opinia zatwierdzona w TripAdvisor

The Citadelle is a very nice building in a very nice town. Everything was good with the exception that it was impossible to sustain a WiFi connection in our room and there was no access to any English speaking TV channels that actually worked. We ate in the Brasserie; the food was excellent and good value for money.

Dear Guest, We are pleased to read you had a nice stay at La Citadelle, and that you enjoyed our nice town Metz. The Brasserie indeed offers a nice eating break for good value, do not hesitate on your next trip to Metz to book a Lunch or dinner at our Gastronomic Restaurant le Magasin aux Vivres which has been rewarded 1 michelin Star. All the team is looking forward to welcome you very soon, Kind Regards Delphine & Christophe Dufosse

A perfect hotel for the demanding traveller

Ocena na stronie TripAdvisor 4.0/5

Gino Q Business - 08/03/2015 Opinia zatwierdzona w TripAdvisor

I had to stay unexpectedly in Metz, and checked for a hotel. THis hotel as the grandeur of a 5 star hotel for the price of a 3 star. Very nice restaurant with exquisite cuisine for a very affordable price. maybe a bit dated, but certainly not deteriorated!

Dear Guest, We would like to thank you for the time you spent writing your comment. We are pleased to read you enjoyed you stay with us. We will be happy to welcome you on your next visit to Metz. Kind Regards, Delphine & Christophe Dufossé

1 night in Metz

Ocena na stronie TripAdvisor 3.0/5

BelgiumMystic Couples - 27/01/2015 Opinia zatwierdzona w TripAdvisor

Hotel OK. Very difficult getting there.Should advise their clients on the best way to get to the hotel by car.My navigation system could not find the road nor the hotel.Your website is not up to date.

Dear Guest, Thank you for sharing your remarks with us. Actually numerous works in town affected the navigation in Metz. But you should now find us more easily during your next stay to the Hotel The Citadelle. Delphine & Christophe Dufossé

Good Location

Ocena na stronie TripAdvisor 4.0/5

Brian L Friends getaway - 08/01/2015 Opinia zatwierdzona w TripAdvisor

Beautiful building in a very central location in Metz, not more then half a mile from any of the town's attractions. Pleasant attentive staff and nice rooms making our overnight stop very pleasant. Only one criticism and that was that despite the fact that they present the restaurant menu on a tablet, this was only in French, not great for my 87 year old father. Surely very simple to be able to present the menu in as many languages as you need with some software.

Dear Guest, We thank you vey much for your comment. Even for the Brasserie Menu. We are agree with you and we'll translate the menu. Waiting to see you soon. Best regards. Delphine et Christophe Dufossé.

Beautiful hotel

Ocena na stronie TripAdvisor 5.0/5

kbl312 Couples - 30/11/2014 Opinia zatwierdzona w TripAdvisor

This is a very nice hotel. We had a large room with a very nice view of the park. The room had every amenity and the staff were very helpful. My only negative comment is that the room itself was very dark. I could not see in the closets & was worried that I would not remove all of my belongings when leaving. There could be more lights. We ate in the hotel's casual restaurant, and the food was perfectly prepared, and served with every courtesy.

Cher Client, nous faisons suite à votre séjour dans notre établissement, et vous remercions de votre commentaire. Meilleures salutations. Delphine et Christophe Dufossé.

Najnowsze opinie: 20

Partner: TripAdvisor

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