La Citadelle Hotel Metz - MGallery Collection 4성

고객 평점 (ALL 평가) 4.7/5 1,999 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
La Citadelle Hotel Metz - MGallery Collection - Image 1
La Citadelle Hotel Metz - MGallery Collection - Image 2
La Citadelle Hotel Metz - MGallery Collection - Image 3
La Citadelle Hotel Metz - MGallery Collection - Image 4
5 Avenue Ney, 57000 METZ, 프랑스

호텔설명

호텔 추가 정보

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

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객실 1

호텔 위치

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
프랑스

GPS:49.114105, 6.170292

전화
팩스 +33 3 87 17 17 18

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  1,999 리뷰

TripAdvisor 평가  4.2/5  1,111 리뷰

2025으뜸 시설

Almost there

트립어드바이저 평점 4.0/5

BriDeehan Couples - TripAdvisor 인증 리뷰

5 star comfort, 1 star attitude - and the billing system from the Stone Age

트립어드바이저 평점 2.0/5

shuffle81 TripAdvisor 인증 리뷰

Dear Mr. Dotsenko, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincerest apologies for the frustrations you encountered during your arrival and the check-in experience. We are truly sorry that the welcome you received did not reflect the warm and attentive service we strive to offer all our guests—especially our valued ALL members. We would like to clarify that we had the pleasure of upgrading your room as a token of appreciation for your loyalty. However, it is clear from your message that this gesture was unfortunately overshadowed by other aspects of your experience. Regarding the pre-authorization at check-in, please note that this is a standard procedure across many hotels, allowing guests to charge additional services—such as bar, restaurant, or room service—to their room during the stay. We understand this may have felt outdated or excessive and will reflect on how we communicate this policy more clearly and courteously. As for the billing issue related to breakfast, we fully understand how unsettling it can be to feel accused of an error that was not your own. We regret the initial reaction and the lack of an appropriate apology during that exchange. After discussing with the team, we can assure you that no disrespect was intended at any point, though we acknowledge that the tone or delivery may not have met your expectations. We will continue to work with our staff to ensure that empathy and professionalism are at the heart of every guest interaction. We are, however, very glad to read that you appreciated the comfort of the room, the relaxing bathtub, and the quality of our breakfast. It is our hope that, despite the shortcomings you mentioned, you will give us the opportunity to restore your confidence in a future stay. Should you wish to share more about your experience directly, please do not hesitate to contact us. Your feedback is invaluable and helps us improve every day. Kinds regards, Igor Sanches Manager on Duty

Great location to walk into town

트립어드바이저 평점 5.0/5

Rachel L Couples - TripAdvisor 인증 리뷰

Dear Rachel L, Thank you for your wonderful feedback regarding your recent stay at La Citadelle Hotel Metz - MGallery Collection. We are delighted to hear that you enjoyed our convenient location and found our accommodations to your satisfaction. It is our priority to provide a warm welcome and a comfortable experience for all our guests. We appreciate your comments on the parking arrangement, and we are pleased that you secured a space during your visit. As noted, we do offer our private parking at €18 per night, subject to availability, which many guests find beneficial. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Metz Hotel

트립어드바이저 평점 3.0/5

A T TripAdvisor 인증 리뷰

Dear sd517, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the luggage handling, we have a small elevator on the side to take down the luggage. We appreciate your understanding and are glad to hear you had a restful night. Your comments are valuable as we strive to enhance our guest experience. Best regards,

Hard to find, but well worth the effort

트립어드바이저 평점 5.0/5

Kiwi2NZ Couples - TripAdvisor 인증 리뷰

Dear Kiwi2NZ, Thank you for your kind words regarding your recent stay at Hôtel La Citadelle Metz. We are thrilled to hear that you enjoyed the spaciousness and comfort of your Junior Suite, as well as our beautiful surroundings. We appreciate your feedback about the location, and we are glad it was worth the effort to find us. We look forward to welcoming you back in the future. Best regards, Hôtel La Citadelle Metz - MGallery Collection

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,221 리뷰 9.3/10 위치
  • 1,498 리뷰 8.3/10 객실
  • 1,234 리뷰 8.6/10 서비스
  • 9 리뷰 6.4/10 인터넷 가격
  • 943 리뷰 9.1/10 안락함
  • 712 리뷰 8.6/10 조식
  • 576 리뷰 8/10 레스토랑
  • 392 리뷰 8.3/10 분위기

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Metz 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.