Novotel Metz Centre 4성

고객 평점 (ALL 평가) 4.4/5 922 리뷰

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호텔설명

호텔 추가 정보

  • Historic city center

  • In the heart of the Christmas markets

  • 10-minute walk from various tourist attractions and Christmas markets

  • Lounge bar and Gourmet Bar restaurant.

  • 9 rooms from 20 to 180 m² for meetings and seminars

숙박

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객실 1

호텔 위치

Novotel Metz Centre

Place des paraiges, Centre Saint Jacques
57000 METZ
France

GPS:49.117872, 6.179327

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스
호텔 인근
  • 주차장

GOURMET BAR

The Gourmet Bar by Novotel welcomes you to a trendy setting with a friendly atmosphere. Rapid service for lunches, a Sunday brunch, a family meal, baptisms or communions... trust us and get in touch!

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  922 리뷰

TripAdvisor 평가  3.6/5  1,321 리뷰

5th Hotel on our journey of 7. First time in Metz

트립어드바이저 평점 4.0/5

patmar58 TripAdvisor 인증 리뷰

Thank you very much for sharing such a detailed review of your stay with us during your European journey. We are delighted to know that you enjoyed your upgraded room, our central location, the breakfast selection, and the atmosphere in Metz – it sounds like you discovered the city at a truly festive moment! We are, however, sorry for the inconvenience caused with the parking exit process. Your feedback is very valuable, and we will make sure to remind our team to provide clear instructions regarding the use of both the entry and exit tickets to avoid any similar frustration in the future. We are also grateful for your comments about our team members: it is always rewarding to hear when their kindness is appreciated, and equally important to note when more information could have enhanced your experience. We hope to have the pleasure of welcoming you back to Metz, and to make your next stay even smoother and more enjoyable. Kind regards,

Find another place to sleep and park.

트립어드바이저 평점 1.0/5

Leon v TripAdvisor 인증 리뷰

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and regret that your experience with us did not meet your expectations. Regarding your booking, please note that the chosen rate was a non-refundable and non-cancellable offer, which is why unfortunately we were unable to proceed with a refund despite your request. We fully understand how this can be frustrating, but these conditions are clearly stated at the time of reservation on Booking.com. Concerning the parking, we would like to reassure you that we have never encountered safety issues with it. The car park is directly connected to the hotel reception by elevator, which ensures convenient and secure access for our guests. At the moment, the parking is undergoing renovation works to improve comfort and accessibility, which might explain some negative impressions you may have read online. We sincerely apologize if this caused you concern and hope that you will reconsider giving us another chance in the future, as we are committed to providing our guests with a safe and pleasant stay in the heart of Metz. Kind regards, Margaux Menzel Guest Relation Manager Novotel Metz Centre

Novotel let down.

트립어드바이저 평점 3.0/5

105frankl Couples - TripAdvisor 인증 리뷰

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience at our hotel did not meet your expectations, especially as a loyal Accor member. While we are glad you appreciated our central location close to the old town, we regret that the condition of our facilities left you disappointed. Please be assured that a renovation program is planned, as we are aware that certain areas of the hotel would benefit from an update to meet the standards our guests rightly expect from Novotel. Your remarks are valuable and will be shared with our management team to help us improve. We hope to have the opportunity to welcome you back in the future under better conditions. Sincerely, Margaux Manzel Novotel Metz Centre

Not a great hotel

트립어드바이저 평점 3.0/5

R9913YRsamanthaf TripAdvisor 인증 리뷰

Dear Guest, Thank you for taking the time to share such a detailed review of your stay with us at Novotel Metz Centre. We are sincerely sorry to read that your experience did not meet your expectations. We regret the inconveniences you encountered, particularly with the air conditioning and cold-water supply. Please rest assured that this is not representative of our usual standards, and our maintenance team has been informed to avoid such situations in the future. Your feedback about breakfast has also been shared with our catering team so we can continue improving the quality of our buffet. We are pleased, however, that you appreciated the comfort of our beds, the cleanliness of our linens, and the kindness of our staff – your positive words will be shared with the team. We truly hope to have the chance to welcome you back under better circumstances and to restore your confidence in our hotel. Kind regards, Margaux Manzel Novotel Metz Centre

One night in Metz

트립어드바이저 평점 4.0/5

Paul A Couples - TripAdvisor 인증 리뷰

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 819 리뷰 8.9/10 위치
  • 841 리뷰 6.1/10 객실
  • 579 리뷰 7.9/10 서비스
  • 7 리뷰 3.8/10 인터넷 가격
  • 510 리뷰 7.8/10 조식
  • 290 리뷰 5.3/10 청결도
  • 286 리뷰 4.9/10 분위기
  • 257 리뷰 5.5/10 편의 시설

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