La Citadelle Hotel Metz - MGallery Collection bintang 4

Catatan tamu Avis (Peringkat ALL) 4.7/5 2.018 ulasan

Jaminan Harga
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La Citadelle Hotel Metz - MGallery Collection - Image 1
La Citadelle Hotel Metz - MGallery Collection - Image 2
La Citadelle Hotel Metz - MGallery Collection - Image 3
La Citadelle Hotel Metz - MGallery Collection - Image 4
5 Avenue Ney, 57000 METZ, Prancis

Deskripsi

Keistimewaan hotel

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

Akomodasi kami

Lokasi hotel

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
Prancis

GPS:49.114105, 6.170292

Telepon
Fax +33 3 87 17 17 18

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

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Peringkat ALL  4.7/5  2.018 ulasan

Peringkat TripAdvisor  4.2/5  1.113 ulasan

Sertifikat keunggulan 2025

Never again!

Catatan Tripadvisor 2.0/5

helenturnerinbox Ulasan TripAdvisor tersertifikasi

Terrible attitude of staff - I have never experienced such rudeness when politely asking why a ‘deluxe’ room has a view of the rubbish bins…

Dear Helen, Thank you for taking the time to share your feedback following your stay at La Citadelle Metz MGallery. We are truly sorry to read about your disappointment and, above all, the impression left by your interaction with our team. Please accept our sincere apologies — the experience you describe is absolutely not representative of the service standards we strive to uphold. We fully understand your frustration regarding the view from your room, and we regret that this was not handled with the courtesy and professionalism you rightfully expected. Your comments have been shared with the team concerned, and we will address this situation seriously to ensure it does not happen again. We value your feedback greatly, as it helps us improve, and we hope you will reconsider and give us the opportunity to restore your confidence in a future stay. Warm regards,

Almost there

Catatan Tripadvisor 4.0/5

BriDeehan Couples - Ulasan TripAdvisor tersertifikasi

Excellent location for a quality hotel. Superb staff. Car park is difficult with not very wide bays and full from late afternoon onwards. No bar or outside seating unless you are using the restaurant whose menu is expensive and limited. No sky or bbc on tv but they do have Al Jazeera!

Dear BriDeehan, Thank you for your positive comments regarding our location and our staff. We are sorry to hear that you encountered difficulties with our parking, which is indeed limited in capacity. We also take note of your remarks about the dining options and television channels. Your feedback is valuable to help us improve our guests' experience. Sincerely, La Citadelle Hotel Metz - MGallery Collection

5 star comfort, 1 star attitude - and the billing system from the Stone Age

Catatan Tripadvisor 2.0/5

shuffle81 Ulasan TripAdvisor tersertifikasi

Let me summarize my experience as a little story. Part 1. I book a room in this hotel for a part of the anniversary trip with my partner; the booking is through the Accor website, with a prepaid rate, I am informed that the cost will be charged sometime before my arrival, I make a mental note about that and continue with my life. 
Part 2. We arrive at the hotel, are greeted by the coldest receptionist ever (I speak French to them, I am a Platinum member of Accor, yet I am treated with a mix of indifference and disdain I rarely see). We are informed that the hotel never charged the prepaid rate before our arrival but rather want to block a rather substantial amount on my card "for the room and incidentals". OK, this feels a bit 1990s, but what can we do. Part 3. The morning of our arrival I receive an automated email with the bill which indicates an extra breakfast in addition to the rate including breakfast! On the way to breakfast I stop by the reception and inquire about it. The first reaction of the receptionist "but you booked a room for one person!". I show them my booking confirmation indicating a booking for two persons, they examine their system and grudgingly admit that my booking is for two people and they need to amend the bill. At no point during this conversation there is any apology, despite the error in the billing system and accusing me of making a mistake! Conclusion. This disrespect is completely inappropriate: if a Platinum member of the network of the hotels to which you belong says that there is a mistake on the bill, your first reaction should be "let me double check everything for you" and not "it is your mistake" - I am sure that some people would be intimidated into paying extra this way! Next, once you confirm that there is a mistake, some humility and an apology are necessary. As a side note, greeting the arriving guests begins with a smile and not with demanding to block 250% of the rate on the credit card. Otherwise, the hotel is quite lovely. The rooms are pretty, the beds are comfortable, the bathtub is relaxing, the breakfast is copious and delicious. But if you mix this with stressful moments and bad attitude, all that loveliness gets a bad aftertaste, doesn’t it?

Dear Mr. Dotsenko, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincerest apologies for the frustrations you encountered during your arrival and the check-in experience. We are truly sorry that the welcome you received did not reflect the warm and attentive service we strive to offer all our guests—especially our valued ALL members. We would like to clarify that we had the pleasure of upgrading your room as a token of appreciation for your loyalty. However, it is clear from your message that this gesture was unfortunately overshadowed by other aspects of your experience. Regarding the pre-authorization at check-in, please note that this is a standard procedure across many hotels, allowing guests to charge additional services—such as bar, restaurant, or room service—to their room during the stay. We understand this may have felt outdated or excessive and will reflect on how we communicate this policy more clearly and courteously. As for the billing issue related to breakfast, we fully understand how unsettling it can be to feel accused of an error that was not your own. We regret the initial reaction and the lack of an appropriate apology during that exchange. After discussing with the team, we can assure you that no disrespect was intended at any point, though we acknowledge that the tone or delivery may not have met your expectations. We will continue to work with our staff to ensure that empathy and professionalism are at the heart of every guest interaction. We are, however, very glad to read that you appreciated the comfort of the room, the relaxing bathtub, and the quality of our breakfast. It is our hope that, despite the shortcomings you mentioned, you will give us the opportunity to restore your confidence in a future stay. Should you wish to share more about your experience directly, please do not hesitate to contact us. Your feedback is invaluable and helps us improve every day. Kinds regards, Igor Sanches Manager on Duty

Great location to walk into town

Catatan Tripadvisor 5.0/5

Rachel L Couples - Ulasan TripAdvisor tersertifikasi

Found this lovely hotel at a great price on booking.com-we were just doing a one night stay on a road trip stop over. We arrived on a Sunday night to a really warm welcome. The hotel was full but we managed to secure a parking space right outside for €18 The rooms were large and had all the facilities you could need,shower gels,hairdryer etc… Also slippers and bathrobes.And an espresso machine and small fridge. It is situated in a great place and within minutes you are in the square which has loads of restaurants etc…. Would definitely recommend and will return if we are in the area again -many thanks .

Dear Rachel L, Thank you for your wonderful feedback regarding your recent stay at La Citadelle Hotel Metz - MGallery Collection. We are delighted to hear that you enjoyed our convenient location and found our accommodations to your satisfaction. It is our priority to provide a warm welcome and a comfortable experience for all our guests. We appreciate your comments on the parking arrangement, and we are pleased that you secured a space during your visit. As noted, we do offer our private parking at €18 per night, subject to availability, which many guests find beneficial. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, La Citadelle Hotel Metz - MGallery Collection

Metz Hotel

Catatan Tripadvisor 3.0/5

A T Ulasan TripAdvisor tersertifikasi

There weren’t many hotels in the area that were available for one night’s stay. There was parking outside the front door but the luggage had to be carried down some steps to get to the check-in. There we found a young lady who spoke some English and we were able to our room using the elevator. The room had a large bed and a table and chairs but little room for the suitcases. We had a restful night.

Dear sd517, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the luggage handling, we have a small elevator on the side to take down the luggage. We appreciate your understanding and are glad to hear you had a restful night. Your comments are valuable as we strive to enhance our guest experience. Best regards,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.209 ulasan 9.4/10 Lokasi
  • 1.472 ulasan 8.3/10 Kamar
  • 1.208 ulasan 8.5/10 Pelayanan
  • 7 ulasan 2.6/10 Internet
  • 928 ulasan 9.1/10 Kenyamanan
  • 697 ulasan 8.8/10 Sarapan
  • 556 ulasan 7.9/10 Makanan
  • 379 ulasan 8.3/10 Suasana

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.