Mercure Port of Echuca 4 stars

Customer review rating 4.4/5 2,387 reviews

ALLSAFE approved hotel

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Room 1

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Mercure Port of Echuca
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+ 17 Services

Hotel extras

  • Walking distance to the Port of Echuca

  • Bar & Restaurant on site

  • Pool & Spa area to relax after a day of exploring the Murray River

  • Conferencing Spaces available

  • Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Jacuzzi
  • Golf (nearby)Paying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Port of Echuca

465 High Street
3564 echuca
australia

Tel: +61354825666

Fax: (+61)354825682

Check-in from 14h00

Check out up to 10h00

  • ECHUCA STATION : 

  • By plane

    MELBOURNE At 208km / 129 miles

  • By helicopter

    ECHUCA At 5km / 3 miles

  • By train

    ECHUCA At 1km / 0 miles

GPS :-36.125292, 144.747218

Our accommodation(s)

We offer 59 rooms with the option of single, twin, triple or quadruple occupancy

Standard Room 1 Queen BedNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Room 1 Queen Bed and SpaNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Room 1 Queen and 1 Single BedNon contractual photo

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Deluxe Room 1 King BedNon contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

PORT BAR AND GRILL

Type of cuisine: null

The Port Bar AND Grill has recently changed ownership and although located within the hotel is now managed by an independent company therefore AccorPlus dining discounts are no longer available.

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PORT BAR AND GRILL

Non contractual photo

The bar area is great for the business travellers with its comfortable seating, double sided fireplace and huge plasma. Enjoy your meal while reading the papers, watching the latest news and sports or chatting to our friendly staff.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 224

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Port of Echuca

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,387 reviews

tripadvisor

TripAdvisor Rating 4.0/5

646 reviews

Cosy and convenient

Customer review rating 4.5/5

Peter Couples - 06/04/2021 Confirmed reviews ALL

Good stay. Great bed and good facilities. Well located. Only twinge, being well located, and scoring one of the front rooms, the traffic noise was a bit more that we would have liked.

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Ienjoyed my stay.first night guests very noisy.restaurant very good and friendly.

Customer review rating 4.0/5

James M. Solo - 06/04/2021 Confirmed reviews ALL

Over all I had a good stay.As indicated the first night spoiled by a lot of noisy guests,many who sounded drunk.Things quitened down after 2 am.Restaurant was good but disappointed no breakfast available.Perhaps due to covid? Iwould stay again.

Dear James M., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Motel okay but booking process a hassle

Customer review rating 3.0/5

Renee F. Families - 05/04/2021 Confirmed reviews ALL

Room originally double booked with no apology and no attempt to find alternate accomodation by unresponsive staff member. Eventually spoke to manager. Ended up getting our room back after someone else cancelled and twenty dollars knocked of room as compensation

Dear Mark S., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ebony Property Manager Mercure Port of Echuca

Excellent Location

Customer review rating 5.0/5

Anonymous Couples - 05/04/2021 Confirmed reviews ALL

So close to restaurants and shopping

Dear Carolyn B., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Well located

Customer review rating 5.0/5

Anonymous Couples - 05/04/2021 Confirmed reviews ALL

Close to town

Dear Robert I., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Comfortable. Clean. Well located

Customer review rating 5.0/5

Elizabeth Couples - 05/04/2021 Confirmed reviews ALL

Excellent

Dear Elizabeth B., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

WELL LOCATED AND EASY TO WALK INTO TOWN

Customer review rating 3.5/5

Anonymous Couples - 04/04/2021 Confirmed reviews ALL

easy to find, friendly staff, clean room.

Dear Steve W., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

good location

Customer review rating 2.5/5

Anonymous Couples - 04/04/2021 Confirmed reviews ALL

Our room was not ready by 1pm. We went away and came back at 2pm - still not ready. When I said we had 30 minutes to get ready for a wedding, I was told that I could change in the toilet of reception!! We were shifted to another room, up stairs which had very stained carpet. I had booked 4 rooms X 2 nights for xmas this year but have now cancelled the booking as the pool area is not what is pictured on your web site. The trees have been cut down, and there is no shade to have a picnic tea and the pool gets all the west sun, we have little grandchildren who would get burnt, can't risk that. We were very disappointed, and glad we decided to stay a night to check it out before we had all the family come for xmas.

Dear Margaret B., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ebony Property Manager Mercure Port of Echuca

It was my wedding weekend and our stay was ok

Customer review rating 3.5/5

Anonymous Couples - 04/04/2021 Confirmed reviews ALL

Check in wasn’t great Muddle up in charging

Dear Kelly M., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ebony Property Manager Mercure Port of Echuca

Great location, spacious room, comfortable.

Customer review rating 4.0/5

Rob R. Couples - 04/04/2021 Confirmed reviews ALL

Very pleased with everything. Bar, restaurant, room, were al very good. The cleaning ladies were excellent - friendly and efficient.

Dear Rob R., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Good sized room in a quiet location, but a bit dated

Customer review rating 3.5/5

Shelley Couples - 04/04/2021 Confirmed reviews ALL

The staff member on Reception when we checked in and out was not at all friendly. She overcharged me for the night's accommodation, which I didn't realise immediately as I was very tired after an 8 hour drive. I emailed to request a refund of the difference, which was processed very quickly. The room and bathroom were quite large, and the bed comfortable. Our room was in a good location on the ground floor as requested, but the rooms are very dated. However, the toilet seat was discoloured and plastic was peeling off it, and the spa jets were also very discoloured and there was hair in the spa. These things could easily be addressed for minimal cost, and would make a big difference to the overall experience.

Dear Michelle C., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken your comments regarding maintenance from the previous email and they have been fixed. And we are doing more training with our staff members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Graham Property Manager Mercure Port of Echuca

Good rooms

Customer review rating 4.0/5

Jim Friends - 04/04/2021 Confirmed reviews ALL

Well situated hotel. Very good rooms

Dear Jim T., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Great stay

Customer review rating 5.0/5

Wendy Families - 04/04/2021 Confirmed reviews ALL

Great location, lovely restaurant and very friendly and helpful staff

Dear Wendy K., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Top location

Customer review rating 4.0/5

Jude Couples - 04/04/2021 Confirmed reviews ALL

Two nights spent here. We were able to walk to all locations we needed to. Staff very friendly, room clean and bed comfortable. Big bathroom but very little room to put things. Vanity and shower on top of each other. A hand towel rail would be good as well as other towel rails.

Dear Jude P., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Very good location in regard to the Port and local stores

Customer review rating 4.0/5

Ernst K. Couples - 04/04/2021 Confirmed reviews ALL

We very much enjoyed the stay. The service of the room was excellent. It would help if a single sheet "How to operate the TV" could be left with the TV

Dear Ern K., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Great for our group

Customer review rating 4.0/5

Ern Friends - 04/04/2021 Confirmed reviews ALL

We have stayed herre for a few years now for a big event. Having access to the BBQ area was a big plus. We found the rooms spacious and comfortable. We would have liked to dine here on the last night but it was too busy. It's very conveniently situaated so take way pizza were a great back up.

Dear Ernie & Anne H., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

Excellent location

Customer review rating 5.0/5

Donsym Couples - 04/04/2021 Confirmed reviews ALL

Great stay. , love the service, and location

Dear Donna & Colin S., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca
Customer review rating 5.0/5

Eric Couples - 04/04/2021 Confirmed reviews ALL

We always stay at the Mercure when we visit Echuca, that tells you something and we will do again Down the track. Regards Eric.

Dear Eric D., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ebony Property Manager Mercure Port of Echuca

A whole lot of very nice people

TripAdvisor rating 5.0/5

j0antayl0r 30/03/2021 TripAdvisor review

It’s our favourite place to stay when in Echuca the staff are all very friendly and extremely helpful and want to please. Dining is very good and great happy hour too The rooms are exceptionally clean which is hard to find the Hotel is conveniently located an easy walk to restaurant cafe’s great ice cream! etc the Murray river and the steam boats is a must so is the museum. I truly recommend the Mercure Hotel

Paying for the stay I never had!!

TripAdvisor rating 1.0/5

485lindsayg 25/03/2021 TripAdvisor review

I received an email from this hotel cancelling my booking due to Covid lockdown in Victoria. Quote- “we confirm that we have cancelled your booking”. I didn’t cancel;the hotel did. A few days later I noticed my account had been debited for the booking that they cancelled. I emailed this hotel and they refused to reimburse my account for monies inappropriately accessed even though this hotel had cancelled the booking;not me. To date I have not been reimbursed. Very disappointing!!

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