SO/オークランド 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,313 件のレビュー

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Customs St E&Gore Stの角, Auckland Central, 1010 オークランド, ニュージーランド

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  • 社交スペースとして人気のHI-SOは、オークランドで最もヒップなルーフトップバーです

  • リキッド、ベイパー、ソリッドなどのエレメントをモチーフにした客室デザイン。

  • SO/スパ。

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ホテル所在地

SO/オークランド

Customs St E&Gore Stの角, Auckland Central
1010 オークランド
ニュージーランド

GPS:-36.845421, 174.768507

電話番号
ファックス +64 9 379 1861

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,313 件のレビュー

トリップアドバイザーの評価  4.4/5  535 件のレビュー

2025エクセレンス認証

1/5 — A Simple Mistake Turned Into a Completely Avoidable Problem

トリップアドバイザーの評価 1.0/5

Compass639805 トリップアドバイザー認証口コミ

I rarely leave negative reviews, but my experience with SO/ Auckland deserves to be shared. I left a medically-necessary orthodontic retainer by the sink in my room. I realized immediately and contacted the hotel less than 24 hours after checkout. Despite the extremely short timeframe and the item being in plain sight, I was told housekeeping “couldn’t find it.” Realistically, it was thrown away. What disappointed me most wasn’t the loss — mistakes happen — but how the hotel handled it: • No urgency in retrieving the item • Slow, repetitive communication with no real follow-up • No accountability from housekeeping • No goodwill gesture or support, just a copy-paste “policy” response This falls short of the standard of service expected from a 5-star hotel. An item reported within 24 hours should not be thrown away with no responsibility acknowledged. The experience left a bad impression, and I hope management seriously reviews their lost-and-found procedures so other travelers don’t end up in the same situation.

Kia Ora, Please be assured that your feedback has prompted further internal discussions with our housekeeping and guest services teams. We are implementing additional checks in our lost‑and‑found process to ensure that items reported promptly are handled with the utmost care and urgency. I want to reassure you that we are committed to preventing similar situations in the future. Your comments have been invaluable in helping us strengthen our procedures, and we are determined to uphold the level of service expected from a five‑star property. We sincerely hope you will allow us the chance to welcome you back and demonstrate the improvements we are making. Sincerely, SO.

A wonderful retreat

トリップアドバイザーの評価 5.0/5

pmac07 トリップアドバイザー認証口コミ

The staff was very professional and very helpful. Our room overlooked the harbor and was amazing. The location was convenient to shopping, touring, and restaurants. Earplugs were furnished if you needed them for the street noise. We didn't need them. The room was immaculate.

Kia Ora, Thank you for the amazing review. We're happy to hear that you were well looked after and that you enjoy the lovely Auckland Harbour Views. We hope to have you stay with us again sometime in the near future. Sincerely, SO.

Super comfy & lovely room!

トリップアドバイザーの評価 5.0/5

Bebe B トリップアドバイザー認証口コミ

Very easy check in - excellent staff. Walked into our room and was pleasantly surprised at how luxe it was. Very happy travellers here

Kia Ora, Thank you so much for your lovely feedback! We are thrilled to hear that check-in was smooth and that our team made a great impression. We are delighted you had such a great stay, and we’d love to welcome you back again soon. Sincerely,

Interesting hotel

トリップアドバイザーの評価 5.0/5

Bwbachod17 トリップアドバイザー認証口コミ

We stayed here for 3 nights while in Auckland. The staff were lovely. Breakfast was nice with many options and the breakfast staff were fantastic at catering for specific requests. We didn’t particularly like the style of the rooms but that is just a personal opinion. The rooms were clean with a good shower. The location was good - about a 10 minute walk from the marina and all the restaurants and literally opposite the Giapo ice cream shop!

Kia Ora, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in Auckland and that our team made a positive impression. We appreciate your feedback regarding the room style. While we understand that design preferences can vary, we are glad the room’s cleanliness and shower comfort added to your stay. We hope to have the pleasure of welcoming you back again on your next visit to Auckland. Sincerely,

Loved our stay

トリップアドバイザーの評価 4.0/5

Amy J トリップアドバイザー認証口コミ

Great experience, beautiful presentation in foyer and room. Only thing we didn’t like was our room looking out to the out door patio, it wasn’t private enough . Staff were incredible. Will stay again

Kia Ora, Thank you for sharing your lovely feedback with us! We are delighted to hear you had a great experience. It is wonderful to know our team helped make your stay so enjoyable. We appreciate your comments regarding the room’s view and privacy. Please do not hesitate to mention your preference for a more private room when you next book; we will do our best to accommodate it. We look forward to welcoming you back for another wonderful stay soon! Sincerely, Cecile - Duty Manager On Behalf Of SO/ Auckland Team

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 629 件のレビュー 9.2/10 ロケーション
  • 1,294 件のレビュー 7.8/10 客室
  • 1,285 件のレビュー 8.3/10 サービス
  • 6 件のレビュー 2.6/10 インターネット
  • 473 件のレビュー 8.7/10 雰囲気
  • 295 件のレビュー 8/10 朝食
  • 277 件のレビュー 7/10 バー＆飲料
  • 232 件のレビュー 7.6/10 清潔さ

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