グランド メルキュール オークランド 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,105 件のレビュー

ベストレートをお約束
グランド メルキュール オークランド - Image 1
グランド メルキュール オークランド - Image 2
グランド メルキュール オークランド - Image 3
グランド メルキュール オークランド - Image 4
8 Customs Street, ニュージーランド, 1010 オークランド, ニュージーランド

説明

ホテルのその他の情報

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

グランド メルキュール オークランド

8 Customs Street, ニュージーランド
1010 オークランド
ニュージーランド

GPS:-36.844596, 174.767113

電話番号
ファックス +64 9 307 3739

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,105 件のレビュー

トリップアドバイザーの評価  4.5/5  880 件のレビュー

2024エクセレンス認証

Worst Service Ever

トリップアドバイザーの評価 1.0/5

Julia P トリップアドバイザー認証口コミ

This hotel has no business claiming it’s a five-star accommodation. Upon arrival, no form of identification was checked. Not my passport or even the card I used to book the reservation. When I questioned the hotel about this later, they said it was because I prepaid for the hotel. It’s not reassuring to know that anyone could’ve been given my reservation and access to my room that I already paid for. In addition, my partner and I were handling four luggages, and we weren’t even offered help up to our room. The room was not impressive at all. The queen bed was uncomfortable, and I could hear all the street noise from outside. In addition, the rug was old and the linens were rough. There were scuffs on the wall, and the sink was scratched up. This definitely wasn’t what I was expecting from a so-called luxury hotel. On the second day of my stay, my partner was feeling sick, and we asked the hotel if there was a spot to heat up some of our food. It took twenty minutes for the front desk to answer their phone, and they told us we could heat up our food on the thirteenth floor. When we got to that floor, we were questioned what kind of food we were heating up. The workers were disdained that we wanted to heat up Filipino food. They said we couldn’t heat up our food there due to regulations, but they could give us plates and cutlery to eat with. We gladly accepted and started eating our leftovers in the dining area. Another worker then came over to us and yelled that we couldn’t eat in that space and we had to take the food back to our room. I asked if we could take the desserts that were given out as part of their free chocolate hour back to the room with us and I was met with a resounding no. I understand there are certain regulations, but there’s no need to be rude about it. When I brought my complaints up to the deputy manager, he said that I only had these complaints because I’m American. My nationality has nothing to do with me expecting cordial and respectful service. Housekeeping was also slow, but Elli provided great turnover service. That and the location are the only good things about this hotel. Save your sanity and book a room at the Four Points by Sheraton in Auckland. They provide exemplary service and secure accommodations.

Kia W9759CSjuliap We sincerely apologize for the negative experience you had at our hotel. Your feedback is invaluable to us as we strive to improve our services. We understand your concerns regarding the check-in process and security measures. We assure you that we do not discriminate against any guest, regardless of their nationality. Our goal is to provide a safe and comfortable stay for all our guests. We will review our check-in procedures to ensure that all guests feel secure and welcomed. Regarding the room condition, we apologize for the discomfort and inconvenience caused. We will investigate the issues you raised, including the bed comfort, noise levels, and room cleanliness. We will take immediate steps to address these concerns and improve the overall guest experience. We also apologize for the inconvenience you experienced with the food heating request. We understand that it can be frustrating when your needs are not met promptly or respectfully. Our staff have been trained to ensure that all guests are treated with courtesy and respect, regardless of their background or dietary preferences. We appreciate your feedback on the housekeeping service. We are glad to hear that Elli provided excellent service. Thank you again for sharing your experience. We hope to have the opportunity to provide you with a more positive experience in the future. Ngā mihi nui Sean Slattery

Stay with colleagues

トリップアドバイザーの評価 5.0/5

Drew3434 ビジネス - トリップアドバイザー認証口コミ

Was in Auckland for work with colleagues and we booked and stayed at the Mövenpick and was great. The rooms were well appointed and the stay were very helpful and the amenities are great as well

Kia ora Drew, Thank you for your fantastic review and great feedback. We do hope you and your work colleagues stay with us again in the future. Ngā mihi nui. Sean Slattery

Overrated?

トリップアドバイザーの評価 4.0/5

Molly M トリップアドバイザー認証口コミ

This hotel comes out as a bit pretentious and aspirational and as such overpriced. It is fantastically located Downtown Auckland so position wise it is extraordinarily great. Rooms clean, comfy beds and pillows front desk attentive and service-minded. Dining room experience was however an utter letdown. Staff running, lack of attention to details not responding well on issue with food (we were very discrete) snotty at afternoon chocolate hour etc let our otherwise excellent stay in Auckland somewhat down. Would we stay again not sure about that.

Kia ora mollym Thank you for your review. It seems we definitely dropped the ball in terms of service on your stay, the team up in Boda always strive for excellent service. I do believe it was a one off with the team however I will speak to the F&B manager to look into this. Thank you for sharing as we always strive to make improvements. We would love to have stay with us again and please contact me directly should you decide to give us another chance. Ngā mihi nui Sean Slattery Email: sean.slattery@movenpick.com

Fabulous location and wonderful service!

トリップアドバイザーの評価 5.0/5

urbanwellness Couples - トリップアドバイザー認証口コミ

First time staying at a Movenpick property and was very impressed. We were travelling for my birthday, and staff were incredibly attentive. The Boda restaurant on the top floor is top notch, and seems to also be quite popular among locals. Rooms are stylish and comfortable and super quiet. Chocolate hour is a fun treat, which we used as our wet weather plan. It conveniently leads into happy hour! Lastly, it's location right next to Britomart station, the Ferry Terminal and the main shopping street makes for a super convenient location. Couldn't recommend this place more highly!

Kia ora urbanwellness Thank you for your fantastic review, 5 stars in all areas!! I look forward to sharing your review with the team. Ngā mihi Sean Slattery

Excellent

トリップアドバイザーの評価 4.0/5

brianbU6686YQ トリップアドバイザー認証口コミ

We have just spent 10 nights at the Movenpick and were very happy with the room. We had a city side room which could be a bit noisy at times but not too bad, double glazing one day might be worth considering. The room was very clean and well serviced, staff very friendly and polite. The location is fantastic, walking distance to just about everywhere. One thing we did notice was the lack of information in the rooms, most motels/hotels have a folder with information explaining what services are available in the hotel and some info about local cafe's restaurants etc. We didnt know there were laundry facilities and found out about the chocolate hour by reading a note written on a mirror in the hallway. If ever in Auckland again we would stay again and would recommend the Movenpick to anyone travelling to Auckland.

Kia ora BrianB Thank you for your great review and for choosing to stay with us for 10 days. Great to hear you love our location and room. We do have an online compendium however we should be providing more information on check in and will get the reception on to some valuable training. Thank you for also recommending our hotel on trip advisor. We do hope to see you again. Ngā mihi Sean Slattery

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,383 件のレビュー 9.5/10 ロケーション
  • 1,784 件のレビュー 8.1/10 客室
  • 1,676 件のレビュー 8.7/10 サービス
  • 94 件のレビュー 3.5/10 インターネット
  • 812 件のレビュー 5.8/10 快適さ
  • 682 件のレビュー 7.8/10 料理
  • 577 件のレビュー 8.5/10 清潔さ
  • 393 件のレビュー 7/10 朝食

Powered by Trustyou

周辺の他の施設

オークランドのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。