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グランド メルキュール オークランド 5 つ星

お客さまの声 4.3/5 9,470 件のレビュー

ALLSAFE認証ホテル

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客室 1

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グランド メルキュール オークランド
地図で見る
+ 21 サービス

ホテルのその他の情報

  • ALLSAFE accredited

  • Vue Restaurant with Habour and SkyTower Views

  • Custom Lane an Urban Laneway Café

  • Central city location next to Commercial Bay Shopping Precinct

  • Seven Contemporary Conference Spaces

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは11h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • 完全禁煙ホテル
  • エアコン
  • ホテルスタッフが応対可能な言語
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン
  • 両替
  • ポーター
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン2軒
  • バー2軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンターとヨガルーム
ビジネスサービス
  • 会議室9室
  • コンベンションホテル
  • コピー/印刷サービス利用可能

ホテル所在地

グランド メルキュール オークランド

8 Customs Street
ニュージーランド
1010 オークランド
ニュージーランド

電話番号: +6493778920

ファックス: (+64)9/3073739

チェックインは14h00からです

チェックアウトは11h00です

  • CUSTOMS STREET :  BUS DEPOT BUS DEPOT

  • 飛行機で

    AUCKLAND 20km / 12.5 マイル

  • 飛行機で

    AUCKLAND MANGERE 20km / 12.43 マイル

  • 船で

    HARBOUR CRUISES 0.2km / 0.13 マイル

  • ヘリコプターで

    HELILINK 2km / 1.25 マイル

  • 車で

    NORTH WESTERN 1km / 0.62 マイル

  • 車で

    STATE HIGHWAY NORTH 1km / 0.62 マイル

  • 車で

    STATE HIGHWAY SOUTH 1km / 0.62 マイル

  • 電車で

    AUCKLAND CENTRAL 0.1km / 0.06 マイル

GPS:-36.844596, 174.767113

当ホテルの客室

観光や仕事で忙しい 1 日を過ごした後は、快適で居心地のよいお部屋でおくつろぎください。港の素晴らしい景色をお楽しみいただける 1 ランク上の客室や、ゆったりとおくつろぎいただける広々としたスーペリア客室へのアップグレードもぜひご利用ください。

レストランとバー

現在お取り扱いできません

VUE RESTAURANT

お料理の種類: 多国籍料理

Located on the top floor of the hotel, offering views of the bustling city and delicious international and local cuisine with friendly, efficient service and a relaxed atmosphere.

現在お取り扱いできません

CUSTOM LANE

お料理の種類: カフェ

Custom Lane

現在お取り扱いできません

ATTICA BAR

市内で今一番の人気を誇るバーです。最上階にある店内からは、オークランドの象徴的存在であるクイーンストリートの魅力的な景色を一望できます。洗練されつつもゆったりとくつろげる雰囲気の店内で、ドリンク片手にご友人との楽しいひとときをお過ごしください。

非契約写真

  • 月曜日 -
  • 火曜日 -
  • 水曜日 -
  • 木曜日 -
  • 金曜日 -
  • 土曜日 -
  • 日曜日 -
現在お取り扱いできません

CUSTOM LANE

Custom Lane

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日 閉まっている
  • 日曜日 閉まっている

ミーティングとイベント

会議室

  • 会議室の数:9

  • 最大サイズ:284 m²

  • 最大ご利用人数:200 人

  • パーティの最大ご利用人数:150 人

詳細

お客さまの口コミ
グランド メルキュール オークランド

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.3/5

9,470 件のレビュー

トリップアドバイザーの評価 4.5/5

770 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Great Place !

トリップアドバイザーの評価 5.0/5

Ravikk56 Business - 18/03/2020 トリップアドバイザー認証口コミ

The location was excellent. The personnel were very good. Good facilities and all you would expect. As usual due to difference between flight time and hotel check time, the gap was well spent, leaving the bags and roaming around. I also stayed at another Accor hotel between dates of 12 to 14th March and did leave my part luggage back. All of which was well taken care. Strongly support - Great Place !

Dear Ravikk56, Thank you so much for taking the time to leave us such a great review. We are delighted to hear you enjoyed the location of the hotel as we enjoy sharing it with our fellow travelers and I’m super stoked you had time to explore our beautiful city too. We all look forward to welcoming you back for another great stay. Kind Regards, Tasi Fameitau Guest Relations Manager.

好立地&快適なステイ

お客さまの声 3.5/5

あ. ビジネス - 09/03/2020 確認済みレビュー すべて

街中の立地で,どこに行くのも便利であった 滞在中はホテルスタッフの行き届いたサービスで,快適に過ごすことができた

Shuho M. 様 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。 Regards, Tasi Fameitau Guest Relations Manager

スタッフの親切な対応に感謝

お客さまの声 4.0/5

匿名 カップル - 25/02/2020 確認済みレビュー すべて

レセプションスタッフの方にはお世話になりました。ありがとうございました。

Great spot for a night in the city.

トリップアドバイザーの評価 5.0/5

148karenj 17/02/2020 トリップアドバイザー認証口コミ

We thoroughly enjoyed our night in Auckland at the Grand Mercure. Great location, an easy walk to the concert we went to and tasty bar food before we went. An extremely comfortable bed and a fabulous buffet breakfast.

Excellent position and room but is lacking in other aspects.

トリップアドバイザーの評価 3.0/5

Cosmopolitan277780 12/02/2020 トリップアドバイザー認証口コミ

The location is ideal being close to the city, harbour and SkyBus. The room was excellent especially the bed and the shower. We arrived early on the Queen Elizabeth, as a Gold member one of the privileges is early check-in when available. At reception I was told that the room was empty but would take 2-3 hours to clean. When I asked why, I was told that rooms are cleaned according to a “list” and the order couldn’t be changed. It took some time to persuade the person at reception to prioritise the cleaning of our room. At breakfast they offer a continental breakfast however there are no bread rolls. I have never seen a continental breakfast served with sliced bread. Service for cooked items was very slow.

One Night Stay

トリップアドバイザーの評価 4.0/5

office811 09/02/2020 トリップアドバイザー認証口コミ

Everything was great. Restaurant was fantastic. My one negative comment was House Keeping knocking knocking and knocking at 8.24 am to see if we wanted our room serviced - during a one night stay - I don't think so! Sort of ruined a nice morning when we had an 11.00am check out.

Dear office811, Thank you for taking the time to leave us a review. We are delighted to hear that you had a pleasant stay up until the knocking, for which I apologize for. We are taking your comments into consideration as we take the necessary steps to make it right for you and our future guests. We hope to welcome you back again. Kind Regards, Tasi Fameitau Guest Relations Manager

あまり満足できなかった

お客さまの声 1.5/5

Seishii O. ファミリー - 08/02/2020 確認済みレビュー すべて

1)入室時TVの画面が入り放しであった。リモコンも付近に見当たらずフロントに話て後で届けられた。これでは部屋のメンテナンスが出来ているのか疑問に思った。 2)お茶の飲もうとしてお湯を沸かしたがカップが見当たらず。ガラスのカップが備わっていたがお湯を入れて良いのかどうか何の説明もない。お湯を注いで壊れてからでは遅い。利用者の立場に立った説明がほしい。

Dear Seishi O., Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tasi Fameitau Guest Relations Manager

Downtown ReUnion

トリップアドバイザーの評価 5.0/5

561rossb 07/02/2020 トリップアドバイザー認証口コミ

A ReUnion of classmates from the 1960's. Many stayed at the hotel and we had 2 evening functions organised by the events co-ordinator. All aspects of our stay and experience with staff were friendly, courteous and professional.

Dear 561rossb, Thank you so much for the awarding us with 5 stars!! It was a delight to be able to accommodate such an amazing ReUnion for you and all your classmates. We all look forward to hosting your next ReUnion with us. Kind Regards, Tasi Fameitau Guest Relations Manager

Weekend Away

トリップアドバイザーの評価 5.0/5

426belindab 05/02/2020 トリップアドバイザー認証口コミ

Fabulous location and close to everything in the City. Spacious well ventilated rooms. Very neat and tidy. Has all the necessities that is needed when away from home. This is the 3rd time we spent a weekend in this hotel. Friendly front desk staff.

Dear Belinda B, Thank you for awarding us with 5 stars and for leaving us such a lovely review. We are delighted to hear that you keep coming back and that our home has become your home away from home, as we enjoy making our guests feel like they are at home. We all look forward to welcoming you back home soon. Kind Regards, Tasi Fameitau Guest Relations Manager

Good Stay

トリップアドバイザーの評価 5.0/5

Peter B 23/01/2020 トリップアドバイザー認証口コミ

Ideal location ... going cruising. Staff welcoming and helpful. Food good. Room quiet and spacious ... good night's sleep Have stayed in Grand Mercure several times and wiil no doubt return again in the future; great location with access to airport transfer at the door.

Dear Peter B, We are delighted to hear that you keep returning to us and are wowed by the great service and facilities we provide. I agree that we are in an ideal location especially if you're joining or departing from a cruise ship. We look forward to serving you again in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

Great location, friendly staff.

トリップアドバイザーの評価 5.0/5

John F Couples - 20/01/2020 トリップアドバイザー認証口コミ

the hotel was ideally placed to access central Auckland and the staff were friendly, helpful and competent. Breakfast was great with wonderful food and an excellent location at the top of the building. I do suggest however that you allow guests to make their own tea as some people consume a lot.

Dear johnfV8757SQ, Thank you so much for taking the time to provide us with such valuable feedback. I am thrilled to hear that you had a memorable experience with us from our team of Storytellers to our excellent placed restaurant. I will be sure to share your thoughts with our Restaurant team as we are always looking for new inspiration. Kind Regards, Tasi Fameitau Guest Relations Manager

City Luxe Escape

トリップアドバイザーの評価 5.0/5

Inspire748579 Couples - 12/01/2020 トリップアドバイザー認証口コミ

The Grand Mecure in Auckland CBD is our go-to for a dash of city shiz! We love everything about staying here for the convenient location right down to the perfumed aromas at reception & the laneway cafe for a quick coffee. We easily walked to mission Bay from the Hotel, found accessible beauty and wellness spas close by & the shopping & restaurants on our doorstep all within a few minutes away. ALready planning the next getaway.

3 Seniors in Auckland

トリップアドバイザーの評価 5.0/5

Treadas44 Family - 09/01/2020 トリップアドバイザー認証口コミ

We arrived in Auckland from the Queenstown, Wanaka legs of our trip. We were seamlessly transferred from the Airport"to our Hotel by "Super Shuttle" The reception was our only hitch . We had adjoining rooms booked, caring for a 90 old in law. One room was ready the other not. It took sometime before we could access adjoining room. Then with only a one way access. This minor irritation was quickly forgotten, The warmth , friendliness and efficiency of all staff, (particularly in the Dining Room) were the service was second only to the view. Rooms were good,

Kia Ora Treadas44, Thank you for taking the time to leave us a review. We apologies for the challenges you encounter, kindly note that we highly appreciate your feedback and will bring pass it along to the respective team for further improvements. Apart from that, it is a relived to hear that the remaining of your stay was comfortable and without a hitch. It is also a delight to hear that our team members were able to continuously meet your expectations as well. We hope to welcome you back to Grand Mercure Auckland in the near future. Warm Regards, Grand Mercure Auckland Management Team

Midnight ride

トリップアドバイザーの評価 5.0/5

liznealnaomi Family - 07/01/2020 トリップアドバイザー認証口コミ

Flight centre selected as close to cruise terminal as flight due to arrive after midnight from Brisbane. Contacted hotel prior to travelling regarding transport,luggage storage and things to do.Got a prompt reply and the shuttle they recommended from airport was excellent as I’d booked it online from hotel link provided it was straight on after getting luggage and cheaper than other options and direct to entrance. As our cruise wasn’t leaving till later afternoon able to leave luggage at hotel with no additional service, this gave us a chance to do some sightseeing. On arrival still got a friendly greeting from staff even though it was after 1am. Room and beds were great. Had breakfast in hotel restaurant and staff where friendly and prices reasonable. Hotel was within easy walking distance of cruise terminal and our fifteen yr old son was happy there was a McDonald’s just outside hotel. Shops were nearby and plenty of other food choices for the adults. Would definitely stay here again and if your flying in to board your cruise it saves having to worry about getting stuck in traffic.

Kia Ora iznealnaomi, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. It is truly a delight to see that you were able to enjoy the convenience of your location and that our friendly team of storyteller were able to make your stay more comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Auckland Management Team

Great location and comfort

トリップアドバイザーの評価 4.0/5

abnzkiwi Family - 06/01/2020 トリップアドバイザー認証口コミ

Excellent location in downtown Auckland. The beds were comfortable, and there was plenty of room in the rooms. The food was very good, and the staff were very friendly and professional from the valet to the front desk to the restaurant.

Kia Ora bnzkiwi, Thank you for taking the time to leave us a review. We are delighted to hear that your time with us was great as providing our with an excellent experience is very important to us. It's fantastic to see you highlight that the excellence of our wonderful location, comfortable beds as well as good food from the restaurant. It is also a thrill to hear that our friendly team of storytellers were able to exceed your expectation through their professionalism. We look forward to welcoming you back to Grand Mercure Auckland in the near future. Warm Regards, Grand Mercure Auckland Management Team

Love the location

トリップアドバイザーの評価 5.0/5

onandofftheroad2015 Solo travel - 04/01/2020 トリップアドバイザー認証口コミ

2nd time i have stayed in this hotel. I was upgraded to a junior suite which was great, the extra room to relax was much appreciated. I love the soft carpet in the room. Staff are welcoming and they expected me and my room was ready on arrival.The staff are very helpful when asking for directions or general information. The hotel is located close to the main shopping street of Queen St and a few minutes walk to the harbour ferries. I recommend the harbour view rooms. The Vue restaurant has fantastic harbour views. The food is delicious and varied for all tastes. Breakfast time had a few issues, one morning all the hot food was cold as someone had forgotten to turn on the food warmers. All in all an enjoyable stay and I would highly recommend this hotel when staying in Auckland.

Kia Ora onandofftheroad2015, We are delighted that yout rime with us was so outstanding as providing our guests with an excellent experience is very important to us. It is also fantastic to hear that you were able to enjoy our Junior Suite, friendly team of storytellers as well as our amazing location! Thank you for bringing to our attention the challenge you encountered during breakfast.Please rest assure that we will discuss the challenge you faced during breakfast time with our restaurant team to avoid any similar occurrence in the future. Warm Regards, Grand Mercure Auckland Management Team

Standards Have Dropped

トリップアドバイザーの評価 3.0/5

jafjb2018 Family - 02/01/2020 トリップアドバイザー認証口コミ

street noise keep us awake, catered for 2 when 3 were booked 2 glasses, 2 cups, request for a 3rd ignored. Breakfast, food kept running out, took between 20 & 30 minutes to get coffee each morning. Great location.

Kia Ora jafjb2018, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Auckland Management Team

立地最高!

お客さまの声 3.5/5

Mami ファミリー - 01/01/2020 確認済みレビュー すべて

3泊利用したが、冷蔵庫は3泊目からだけ起動した。テレビも冷蔵庫も別料金がかかるのかと驚いた。このランクのホテルではかなり珍しい。 一泊目は3人泊だったが、アメニティなど2人分しか用意されていないものがあり、これも客室係と受付とが連動していないのかと不思議だった。 2泊目からは2人泊になるのに、三人で使った部屋をそのまま使わせてもらえたのは部屋移動のために荷物をまとめたりすることが不要になり、精神的にかなり楽でとても感謝している。

Mami A. 様 この度は、Grand Mercure Auckland でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Outdated Property

トリップアドバイザーの評価 1.0/5

Graham M Family - 31/12/2019 トリップアドバイザー認証口コミ

Spent 1 night in this antiquated hole. Walls allow ALL noise to be transmitted, Water pipes, people talking, banging doors etc. The nightclub music goes until after 3am. Got minimal sleep. Be warned. Do NOT stay at this place.

Comfortable stay

トリップアドバイザーの評価 5.0/5

Jensftang Family - 29/12/2019 トリップアドバイザー認証口コミ

Travelling with family and stayed in a standard room with double queen beds. Room was spacious and clean and made for a comfortable stay. Friendly and efficient staff made check-in and check-out a breeze. Central location and walking distance to shops, restaurants and waterfront. Good selection of hot and cold items for breakfast and restaurant offered a beautiful view of the waterfront.

最新の20口コミ

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