グランド メルキュール オークランド 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,976 件のレビュー

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8 Customs Street, ニュージーランド, 1010 オークランド, ニュージーランド

説明

ホテルのその他の情報

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

当ホテルの客室

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ホテル所在地

グランド メルキュール オークランド

8 Customs Street, ニュージーランド
1010 オークランド
ニュージーランド

GPS:-36.844596, 174.767113

電話番号
ファックス +64 9 307 3739

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,976 件のレビュー

トリップアドバイザーの評価  4.3/5  913 件のレビュー

2025エクセレンス認証

It's not so much the mistakes that count, it's the way hotel management rectifies them. This could have been a five star review.

トリップアドバイザーの評価 4.0/5

like_national_parks トリップアドバイザー認証口コミ

Upon arrival from Melbourne around 5pm, we checked in and proceeded to our reserved room.  Entering the room, we found used robes on the sitting area chair, used water glasses on counters, and the key/welcome packet for the prior occupants along with a dirty Kleenex on the nightstand.  Was the bed made? Hard to tell. We called down to the front desk and were told: stay there, we'll be right up to "sort it out".  After sitting in this unclean room for 15 minutes, we grabbed our luggage and returned to the lobby.  The inexperienced clerks seemed befuddled, and took another 20 minutes to book us into a clean room.  And clean it was, plus an upgrade to a mini suite, but upgraded for only 3 of the 7 days of our booking, after that we'd have to pack up and switch rooms. By the way, when we asked to speak to the manager, we were told that he was away on holiday, so we emailed the corporate contact email. We received a reply the next day, assuring us that they were surprised by our experience and would let the manager know.  We didn't hear back from the manager, so after another day we called the hotel operator and asked to speak to the manager, Sean.  He took the call, and said he'd just returned and saw the notification from corporate.  He apologized and told us how shocked he was, and it was quite sincere. Further, without asking him, he said he'd cleared us to remain in the new room for the entire booking. Plus he offered to comp our breakfasts as a courtesy for the checkin disaster.   We were pleased at the outcome and although we have many photos of the uncleaned room, we'll just post one as an example.

Kia ora, Thank you for taking the time to share such a detailed account of your stay. You are absolutely right that while mistakes can occur in hospitality, it is how they are handled that truly defines the experience. In your case, our initial failure to present a room to our expected standards is not acceptable, and for that I sincerely apologise. Finding an unprepared room on arrival is deeply disappointing, particularly after travel, and I am very sorry for the inconvenience caused by the delay and the need to move rooms. This is not reflective of the standards we expect from our housekeeping or front office teams, and the experience you described has been addressed directly with the relevant departments to ensure this does not happen again. I am pleased that when we connected, I was able to personally apologise and put things right for the remainder of your stay. Ensuring you could remain comfortably in the upgraded room for the balance of your booking, along with breakfast as a gesture of goodwill, was the least we could do after such a poor start. I appreciate your understanding and your openness in allowing us the opportunity to recover the situation. While I regret that your stay did not begin as it should have, I am grateful that the resolution demonstrated our commitment to listening, taking ownership, and acting quickly when things fall short. Your feedback is invaluable and helps us improve for future guests. Thank you again for bringing this to our attention, and I hope we have the opportunity to welcome you back for the seamless five star experience you originally expected. Ngā mihi nui, Sean Slattery

Terrible WiFi, pointless gym, good location

トリップアドバイザーの評価 2.0/5

UKCraigP トリップアドバイザー認証口コミ

The hotel is well located and reasonable rooms but the gym is a joke and the WiFi simply doesn’t work (so slow as to render it unusable, at any time of day), despite reception saying they would “boost” it.

Kia ora UKCraigP and Happy New Year. Thank you for sharing your feedback. We are glad you enjoyed the location and found the rooms comfortable. On the gym front, fair call. It was never designed to rival an Olympic training centre, more a chance to stretch the legs and undo a little of the damage from dinner. We are genuinely sorry about the WiFi experience. That is understandably frustrating, particularly when it is so slow that it becomes unusable. While our team attempted to improve the connection during your stay, it is clear we missed the mark and this has been escalated for further review. Thank you again for staying with us and for your candid comments. We wish you a happy healthy and better connected New Year ahead. Ngā mihi nui Sean Slattery

2 night business trip

トリップアドバイザーの評価 5.0/5

conorg109 トリップアドバイザー認証口コミ

Stayed in January for a 2 night business trip. Great hotel in a great location near everything. Was given a lovely upgraded room to a junior suite which was very nice. Staff were very friendly and the breakfast is nice with amazing views of the water all around. Will be back.

Kia ora and thank you for taking the time to share such a lovely review. We are delighted to hear you enjoyed your business stay with us and that the junior suite upgrade made your visit even more comfortable. It is also great to know our team left a positive impression and that you enjoyed breakfast with those harbour views. They really do make mornings a little better. We truly appreciate your kind comments and look forward to welcoming you back again very soon. Ngā mihi nui Sean Slattery

お客さまの声 3.5/5

Mio N. ファミリー - 確認済みレビュー すべて

Wi-Fiが終始弱かった。バスタオルは人数分用意されていてよかったが、コーヒーカップは人数分なかった。

Dear Mio, Thank you for sharing your experience regarding your stay at Mövenpick Hotel Auckland. I’m glad to hear that you found our location convenient and the rooms clean, and that the towels provided met your needs. I sincerely apologize for the inconvenience with the Wi-Fi connection and the coffee cups. Your feedback is very helpful, and I have shared it with our team to ensure we can improve these aspects for future guests. We hope to have the opportunity to welcome you back and provide an even smoother experience on your next visit. Sincerely, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

Great location in the centre of Aukland

トリップアドバイザーの評価 4.0/5

bruce h トリップアドバイザー認証口コミ

Well located hotel in the centre of Auckland overlooking the harbour. Good customer service, and comfy bedrooms. The best aspect of the hotel is the top floor dining room with its amazing views of the harbour. The buffet breakfast was excellent with plenty of choice. The hotel is a great base to explore the local area just being a few minutes walk from the harbour, shopping malls and plenty of local restaurants and bars.

Kia ora and thank you for taking the time to share your wonderful feedback. We are delighted to hear you enjoyed our central location and harbour outlook, as well as the comfort of our rooms and the service from our team. It is especially pleasing to know the top floor dining room and its harbour views were a highlight for you, along with our buffet breakfast selection. Being so close to the waterfront, shopping, restaurants and bars is something many of our guests love, and we are glad it made exploring Auckland easy and enjoyable for you. Thank you again for your kind comments and we hope to welcome you back again soon. Ngā mihi nui Sean Slattery

との提携 TripAdvisor

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