Sofitel Auckland Viaduct Harbour 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,598 件のレビュー

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Sofitel Auckland Viaduct Harbour - Image 1
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Sofitel Auckland Viaduct Harbour - Image 4
21 Viaduct Harbour Avenue, 1010 オークランド, ニュージーランド

説明

ホテルのその他の情報

  • オークランド CBD のハーバーサイドという絶好のロケーション

  • シグネチャーレストラン「La Marée」で味わう、フレンチとラテンが織りなすフュージョン料理

  • 温水プール、ジャグジー、設備の整ったジムなどの充実したレジャー施設

  • ソフィテルスパでご提供する、お客様一人ひとりに合わせたスパトリートメントとウェルビーイング

  • 洗練されたくつろぎのオアシス、クラブミレジムでの特典

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ホテル所在地

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 オークランド
ニュージーランド

GPS:-36.844868, 174.757385

電話番号
ファックス +64 9 909 9001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,598 件のレビュー

トリップアドバイザーの評価  4.5/5  3,692 件のレビュー

Adequate

トリップアドバイザーの評価 4.0/5

Dale S トリップアドバイザー認証口コミ

Modeled on the European hotel room style (small space), it has the basics. La Maree restaurant serves a good breakfast and dinner – but nothing outstanding. The location is a short walk to the ferry terminal. It’s a place to sleep and go somewhere else.

Strange, ill managed hotel

トリップアドバイザーの評価 2.0/5

Pioneer54995564614 トリップアドバイザー認証口コミ

We were here with a Tauck tour group, but why they chose this hotel baffles me. This is a very odd hotel, no where close to the the standards of other Sofitels we've stayed at. The room is attractive, and those public spaces that were open are as well. But there is something seriously off with the management here. For instance, there is no thermostadt to control air conditioning, just an unlabeled knob that turns without resistance in either direction for as many turns as you have endurance, and seems to be permanently stuck in iceberg mode. Heat is a standalone "autoeco" device that does allow you to set a digital thermometer, but seems to run too long, putting the room in sauna mode. Other people on our tour said that they experienced the same problems. In our room, the coffee maker didn't function, but the next day they did replace it with one that works. The hotel restaurant should, being a Sofitel, be good, but is middling at best. Maybe I was just unlucky -- my appetizer with literally inedible (really unchewable; it was octopus not cooked long enough), and my main course, well they waited until the other peoples food was delivered to inform me that they had run out of it. It doesn't help my feelings about the place that the next day I came down with all the symptons of food poisining, but I don't have any reason to think that the hotel was a fault.

Dear Guest, Thank you for your feedback regarding your recent stay at Sofitel Auckland Viaduct Harbour. I deeply regret to learn that your experience did not meet the high standards we strive to uphold, particularly concerning room amenities and dining services. I appreciate your comments regarding the air conditioning system. Your observations will certainly be taken into account as we continuously seek to improve our facilities. Regarding your dining experience, it is unfortunate that the quality of your meal did not reflect our usual culinary standards. We will be reviewing our kitchen operations to further strengthen the dining experience we deliver. I trust you are feeling better, and I want to assure you that our food safety standards remain of the highest priority. Thank you once again for taking the time to share your feedback. Best regards, Reto Borer Sofitel Auckland Viaduct Harbour

お客さまの声 4.5/5

Masami &. H. K. ファミリー - 確認済みレビュー すべて

チェックイン・チェックアウトの対応とベッドルーム・バスルームも使い易かったです。

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto Borer

Sofitel Auckland

トリップアドバイザーの評価 5.0/5

DJRaffy8888 トリップアドバイザー認証口コミ

Great service and very responsive to any needs. Located in the heart of all the restaurants and bars so you can walk to just about all of them. Rooms are undergoing a refresh which was needed. The only negative would be the gym which seems an afterthought and lacking what is provided in other 5 star hotels, however I have an Anytime Fitness membership and there is one 200 meters away.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto Borer

Beautiful Harbor Views and Wonderful Staff at the Sofitel Auckland

トリップアドバイザーの評価 4.0/5

AmericanPhotographer トリップアドバイザー認証口コミ

Our stay at the Sofitel Auckland Viaduct Harbour was memorable and luxurious, highlighted by its stunning harbor views and exceptional service. Pros: • The staff were outstanding — attentive, professional, and genuinely welcoming throughout our stay. • The food was excellent, from breakfast to dinner, with fresh ingredients and beautifully presented dishes. 🥐 • The location couldn’t be better, right on the harbor with easy access to restaurants and city attractions. • The pool and wellness area offered a lovely spot to relax, stylishly designed and well maintained.🏊🏼 • We stayed in the Presidential Suite, and the views were absolutely breathtaking — a true standout feature of the hotel. Cons: • We noticed a small issue with ants in the bathroom, which felt out of place in a suite of this level.🐜 • While the Club Lounge was elegant and the staff wonderful, the canapés didn’t quite measure up to what you’d expect from other five-star properties in the same tier.🥟 Overall: The Sofitel Auckland delivers a refined experience with world-class service, incredible views, and prime harbor access. Despite a few small lapses, the overall stay was delightful. A special thank you to Careem and Shane for their exceptional service — they made our visit feel truly personalized and memorable. We’d happily return for the views, the hospitality, and the unmistakable Sofitel charm.

Thank you sincerely for taking the time to share such a thoughtful and detailed review of your recent stay at Sofitel Auckland Viaduct Harbour. We are truly delighted that your visit was memorable and that our colleagues, especially Careem and Shane, helped make your experience so special. Your kind words about the attentiveness, professionalism, and warmth of our team mean a great deal to us; they are indeed the heart of our hotel and take great pride in creating genuine moments of hospitality. It is also wonderful to know you enjoyed our cuisine, wellness area, and the beauty of the harbour views from your suite. We appreciate your constructive feedback regarding the minor maintenance and culinary details you mentioned. Please rest assured that these have been shared with the relevant teams for review and improvement. It was our pleasure to welcome you to Sofitel Auckland, and we look forward to sharing your comments with the entire team Best regards Reto Borer

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 382 件のレビュー 9.3/10 ロケーション
  • 864 件のレビュー 6.4/10 客室
  • 925 件のレビュー 7.9/10 サービス
  • 436 件のレビュー 4.9/10 快適さ
  • 269 件のレビュー 7.2/10 料理
  • 231 件のレビュー 8.3/10 雰囲気
  • 227 件のレビュー 8/10 朝食
  • 171 件のレビュー 5.2/10 清潔さ

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