ソフィテルオークランドバイアダクトハーバー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,299 件のレビュー

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21 Viaduct Harbour Avenue, 1010 オークランド, ニュージーランド

説明

ホテルのその他の情報

  • 素晴らしい水辺の立地

  • レストラン1軒、バーと野外のダイニングカフェ1軒

  • 輝かしい受賞歴を誇るSoスパ

  • レストラン1軒、バーと野外のダイニングカフェ1軒

  • ブティックミーティングスペースが5つ

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ホテル所在地

ソフィテルオークランドバイアダクトハーバー

21 Viaduct Harbour Avenue
1010 オークランド
ニュージーランド

GPS:-36.844868, 174.757385

電話番号
ファックス +64 9 909 9001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,299 件のレビュー

トリップアドバイザーの評価  4.5/5  3,670 件のレビュー

2023エクセレンス認証

Great location to explore Auckland

トリップアドバイザーの評価 4.0/5

Jet61818843166 Couples - トリップアドバイザー認証口コミ

A modern hotel right on the waterfront. The rooms are spacious and well set out. The location is close several eating places as well as a Woolworths metro supermarket. We had a cooked breakfast every day which was excellent. Staff were friendly and helpful.

We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Amazing staff

トリップアドバイザーの評価 3.0/5

Ross W トリップアドバイザー認証口コミ

Great staff, from reception to housekeeping they were all top notch, room was comfortable and tech was good, the other sideis the view, got to watch the buses coming and going from their depot every hour of the day and there is significant construction noise in the area. Booked this hotel specifically for a balcony, as you can see by the photo it is about half a metre wide, forget about putting a chair out there its way too narrow, such a shame. Pool area was also disappointing, indoors and bleak, next visit will be trying the intercontinental

Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Specially the Balcony which was not to your expectation. We appreciate your sharing your concerns, Reto Borer

Disappointing stay not up to it’s past standards

トリップアドバイザーの評価 2.0/5

donandkaren Couples - トリップアドバイザー認証口コミ

We stay at the Sofitel Auckland as our hotel of choice whenever we come to Auckland. We choose it mainly because we like their Atrium facing rooms as they are very quiet…and again in this instance the room was very peaceful. However, there were several aspects of our stay this time that were surprising and disappointing and which might make us think again about returning. Firstly the aircon was not working sufficiently. There was a portable fan in the room so this is obviously a recognised problem. There was certainly no air or decent extract system in the bathroom and I had to get ready for our event with the fan positioned in the bathroom doorway… Secondly there was no turn down service which I’d expect at a 5 star luxury hotel and have had on previous stays…..we were disappointed to find after our evening out that there were no replenished towels, teabags or clean cups and glasses in the room. Also in this instance the cleanliness of the bathrooms skirting boards/tiles were caked in dust and looked like they hadn’t been wiped down for sometime. Around the bath surround and bathroom cabinets was a similar problem and the grouting and tiles are showing quite a lot of wear now. When we first started staying at the Sofitel in Auckland it was always a superior stay and the aspects above were never an issue. Our experience this time was not what we would expect for the rate we paid and definitely not representative of the 5 star Sofitel brand that we have enjoyed here and elsewhere around the world.

It what it used to be

トリップアドバイザーの評価 2.0/5

Christopher B ビジネス - トリップアドバイザー認証口コミ

I have stayed here a few times in the past and loved it. However, unfortunately this hotel has declined quite a bit since my last stay here. It’s very unlikely I will stay here again. Main issues: Aircon didn’t work, had to move to other side of hotel that doesn’t get direct sunlight to be comfortable Breakfast was included but when I went for breakfast I was told I’d have to pay - wasn’t until I pushed back that they removed the charge Breakfast coffee orders and egg orders were mixed up a couple of times leading to us saying “well just have it anyway” since we ran out of time The staff are all told to speak French all of a sudden, even though not one of them seemed to actually be able to say anything other than bonjour - was just weird and embarrassing rather than anything else.

Dear Christopher B Thank you for your feedback and for being a loyal guest. We’re disappointed to hear that your recent stay fell short of expectations. We regret the challenges with breakfast charges, and order mix-ups. These are areas we are addressing to prevent future occurrences. Unfortunately, the the air conditioning issues are beyond our control as we could not appley a quick fix. Regarding our staff speaking French, this initiative aims to provide a distinctive experience and reflect a cultural charm unique to our hotel. While it may not resonate with every guest, we believe it adds character and ambiance to our service. We appreciate your perspective. Warm regards Reto Borer

快適な滞在

お客さまの声 4.5/5

匿名 ビジネス - 確認済みレビュー すべて

設備も最新で、大変くつろげました。ホテルのスタッフもとても丁寧に対応して頂きました。今回は1泊しか滞在できず、もっと体験したかったです。

Masahiko Y. 様 この度は、Sofitel Auckland Viaduct Harbour でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Reto

との提携 TripAdvisor

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  • 186 件のレビュー 8.1/10 雰囲気
  • 183 件のレビュー 8/10 朝食

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周辺の他の施設

オークランドのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。