Pullman Luang Prabang 5 ดาว

ครอบครัว

Dear Varun MaSho, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the spacious rooms, modern amenities, and the kid-friendly facilities, such as the play area and swimming pools. It’s always our goal to create an enjoyable and comfortable environment for families, and we’re glad that aspect of your stay met your expectations. However, we sincerely apologize for the service issues you encountered during your visit. We understand how frustrating it must have been to experience delays in receiving shower gel despite repeated requests, and we will address this with our housekeeping team to ensure it doesn’t happen again in the future. We also regret that the dining options were not satisfactory for you and your group, particularly regarding vegetarian choices. Our goal is to accommodate all guests' dietary preferences, and it’s clear we fell short in this instance. Please be assured that your feedback has been shared with our culinary team to improve our menu options and responsiveness to guest requests. Regarding the breakfast experience, we are truly sorry for the inconvenience caused by the repeated attempts to provide hard-boiled eggs. We will work with our kitchen staff to ensure a smoother and more efficient service in the future. We are grateful for your constructive comments, which will help us enhance our guest experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more seamless stay next time. Warm regards, Pullman Hotel

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experiences you described, and we are truly sorry that we did not meet your expectations during your stay. We deeply regret that the check-in process was slow, and that there was no one available to assist with your luggage upon arrival. This is certainly not the level of service we aim to provide, and we will address this with our team to ensure future guests receive the proper attention. Regarding your request for additional towels, we are very sorry for the delay in fulfilling your request. We understand how frustrating it must have been to wait so long, and we agree that the response you received was not ideal. We will work to improve our communication between departments and ensure that all guest requests are handled promptly. We also regret that the hot water in your room was not working properly and that your children were uncomfortable during their showers. This is certainly something that we will address immediately to avoid similar issues in the future. On a positive note, we are glad to hear that some of our staff members, such as the one who helped deliver items to your room, were able to make a positive impression. We will make sure to pass on your compliments to them. Once again, we apologize for the inconveniences you faced, and we truly appreciate your feedback. We hope to have the opportunity to serve you better in the future and regain your trust. Warm regards, Pullman Hotel

Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at our resort and appreciated the peaceful natural surroundings, spacious accommodations with balconies, and the stunning backdrop of the mountains. It’s always heartwarming to know that our guests find the environment relaxing and beautiful. We are especially grateful for your kind words about our team. Lin is indeed a charming and dedicated member of our staff, and we’re so pleased that she took extra care to make sure you had your ginger tea every morning. We’ll be sure to pass along your appreciation to her, as well as the rest of our team, who strive to make every guest’s stay as enjoyable as possible. We’re also happy to hear that our shuttle service was convenient for you, making it easier to explore the local market and enjoy the river cruise. We would love to welcome you back to our resort whenever you’re ready for another relaxing getaway. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know. Warm regards, Pullman Management Team

Dear Guest, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a positive experience with our front office team, and we truly appreciate your kind words. Our staff takes great pride in providing respectful and friendly service, and we’re so glad it made your stay even more enjoyable. We’re also thrilled to know that you found our hotel rooms comfortable and the amenities to your satisfaction. It means a lot to us that you consider us the best hotel in Luang Prabang! Your recommendation truly warms our hearts, and we would be honored to welcome you back whenever you visit Luang Prabang again. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. Warm regards, Pullman Management Team