Pullman Luang Prabang 5 sterren

The F&B leader chinese he dont know how he response the need of there guest.. and also he dont know how to delegate the work to his team. The good thing there is his staff know how to handle there guest and the staff they are verry good in service..

最初关注酒店是因为东航推出的机+酒套餐，酒店地处琅勃拉邦城外，一入酒店既感觉与门外是两个世界，酒店主打休闲风，整个园区以错落有致的稻田为中心，周围一圈两层楼的法式小楼即为客房区，清晨起来沿稻田上的栈道走一圈，还可以走到酒店背后的小池塘及organicgarden体验农趣。酒店员工热情好客，尤其前台员工给了我们很大的帮助，从订酒店到市区的shuttle以及其他各种需求，非常感谢

In reflection about a month since my two-night stay at the Pullman, I’ve realized just how the sheer uniqueness of this property causes (can’t just be me) to reminisce and yearn to come back. There were flaws and faults, but as a whole, I couldn’t have had a better time. - Location: The resort is just to the west of downtown Luang Prabang, a painless, 8-10 minute taxi drive if you’re not carpooling with others going other places. Since even the busiest parts of Luang Prabang are peaceful, it was obvious that this place would be, too, to the nth degree. Yet even still, the property is right off a national road and is extremely accessible to anywhere you might wish to explore. - Atmosphere: Where was everyone?! My stay in March seemed to yield literally nobody else anywhere in the hotel. I saw a few older couples and small groups at the on-site restaurant one lunchtime, but that was pretty much it. It felt like I had the entire place to myself. It was incredible. Because of how vast the property is with its low-rise, low-density villa format, I really felt it. - Amenities: Talk about unique…what other resort has its own rice terraces and water buffalo and produce garden and livestock?? Maybe a bit utilitarian in terms of aesthetics, but remember, we’re in rural Northern Laos. A lovely buggy driver took me on a tour of the property upon my eager request, and I was amazed at how much was there to see and admire. In the center of the figure-eight-like villa arrangement is the pool, pool bar, and gorgeous landscaped greenery (including rice terraces with local farmers hard at work). At the southern tip of the grounds lies the spa. Near the open-air lobby is the restaurant, which is open all day and serves delicious Lao and international food. And despite all these diverse amenities, still I saw absolutely no one except some hotel workers. Wow!!! - Service: I observed service here to be top-notch; everyone at reception and driving the buggies and working the restaurant were kind and hospitable. Now, this was definitely a language and cultural barrier issue, but some of the restaurant staff felt a little awkward or shy when serving me…their English was very basic, but they came off as a bit disengaged at times. It was also challenging to order my lunch on the first day of my stay, because the kitchen was clearly out of the dish I wanted, but the staff still gave me a dish I wouldn’t have enjoyed instead. It took some gentle back and forth and finger-pointing to finally make my revised request understood. I’m a picky eater which is why I cared in this particular case, but if I was adventurous like most people, I’d have most likely been just fine with the plate they delivered to me first. The service chapter of this review would NOT be complete without shouting out Mr. Phailath Homsin, who worked closely with me throughout my stay to book an area tour (Kuang Si Falls, Manifa Elephant Camp, and downtown LP) and ensure my resort experience was relaxing. He was able to negotiate a fantastic deal on a tour package that fit my needs as a reduced-mobility traveler. And he let me borrow a resort wheelchair for me to take on said tour. Phailath was an integral part of my stay at the Pullman and a huge reason for my happiness there! Kudos to you! - Room: At first I was assigned a second-floor room with stairs, which I told the front desk was not possible for me because of my disability (plus I usually use an electric wheelchair, but I decided to store it in Bangkok until I returned there at the end of my trip). So they put me in a ground-floor quarters that had a barrier-free entry, so for any wheelchair users out there, this hotel does have options (although the buggies that shuttle guests around are not equipped with lifts or ramps or any wheelchair space, of course). Inside my room, I marveled at how modern and spacious it was…a true oasis in northern Laos. The bed was comfy, the patio was a great touch, and every inch of the room was incredibly clean. Plus it was very quiet (but not utterly silent). Two glaring downsides: 1) I simply could not determine which room control buttons I pressed at any given time, because none of the buttons had lights or any curvature to indicate an on or off position. It was obviously easy to tell for master lights and the ceiling fan and things, but some of the controls for, for instance, “do not disturb” and “exhaust fan” and “nightlight” were highly ambiguous. On one occasion I didn’t realize a hotel worker was at my door who I requested to come to help with something, because he was adhering to my “do not disturb” status request on the outside wall of my room. And many of the various lights couldn’t turn off when I was getting ready for bed because I didn’t know which buttons to push for them. 2) The WiFi was iffy. The first night of my stay was semi-strong, but the second was spotty at best and non-functional at worst. The resort did seem to be aware of the issue as it was affecting other rooms as well, but it didn’t ever get resolved until I checked out the next morning. On the bright side, I forcibly got some digital detox time! - Value: There’s no question that the Pullman is affordable for the average traveler (who isn’t a stingy backpacker). The experience you get is just amazing for the low price you pay. Which is very telling, of course, as the wonderful people of Laos often struggle to support their families…but knowing that staying at a place like this gives jobs to a large number of people is really important. Sure there were downsides to the room, WiFi, and restaurant service, but the overall nature of this elegant place will prompt my return many more times in the future. Thanks to all who make stays here unique and memorable!

这次住在琅勃拉邦铂尔曼，整体感觉非常好。前台的接待很热情，沟通顺畅，帮忙安排得很细心，让人一到就放松下来。餐厅的服务也不错，上菜很快，服务员态度亲切，早餐种类多，味道也挺好。整体住得很舒服，下次来琅勃拉邦还会考虑再住这里。还有还有，酒店有电频车可以租赁，适合骑车闲逛，推荐

L'accueil du personnel de l'hôtel était chaleureux et cordial, le hall d'entrée ainsi que le lobby étaient très bien décorés. Faîtes attention tout de même car les employés de la réception et même de l'établissement ne parlent pas tous anglais voir même pas du tout. Les chambres sont magnifiques et très propres, rien à reprocher. Concernant la salle de bain et les toilettes.. La baignoire était inutilisable (l'eau ne sortait pas du robinet car cassé), le chasse d'eau ne fonctionnait qu'une fois sur trois, la pomme de douche était pleine de calcaire et n'avait pas dû être nettoyée depuis plusieurs années. L'hôtel est immense et compte 123 chambres, un nombre beaucoup trop important pour la main d'oeuvre présente, fort heureusement nous n'étions qu'une dizaine de clients dans l'hôtel aux dates de notre voyage. On remarque que certaines zones sont laissées à l'abandon ou simplement mal entretenues. La piscine principale permet de nager librement sur toute sa longueur ce qui n'est pas déplaisant avec la vue sur les rizières en contrebas. Cependant les lampes sont à moitié cassées, détachées et laissent apparaitre des câbles dans l'eau ce qui peut potentiellement être dangereux et en décourager certain(e)s. Les transats sont nombreux mais ils sont majoritairement recouverts de bâches de protection. De plus il n'y avait qu'un parasol pour 20 transats, et aucun autre à disposition selon le personnel de l'hôtel (le personnel à finalement apporté un parasol 3 heures plus tard). Si vous cherchez justement quelqu'un pour vous aidez, pensez bien à regarder derrière le comptoir du bar, il se pourrait que vous trouviez quelqu'un en train de dormir sur un matelas de fortune... Nous n'avions pas eu l'occasion de profiter du petit déjeuner de l'hôtel, le personnel ne pouvant pas nous dire si celui-ci était inclus dans le prix de la nuit ou non. Pour résumer, un hôtel "5 étoiles" qui n'en est pas un au final. Le personnel est souvent introuvable ou incapable de comprendre vos demandes par barrière de la langue. Vous trouverez mieux pour moins cher à Luang Prabang.