Dear Sharkz Z., Thank you very much for sharing such a detailed and positive review of your stay at ibis Melaka. We are delighted to know that you had a comfortable 3 days 2 nights stay with us and that our team was able to warmly welcome you even at a late arrival. It is also wonderful to hear that you found the room spacious, clean, quiet, and well maintained, with fresh linens and amenities that met your expectations. We appreciate your feedback regarding mineral water. As part of our sustainability initiative, we do not provide bottled mineral water in rooms. Instead, we have installed a bacfree filtered water system in all rooms, allowing guests to conveniently access safe and clean drinking water at any time. Your kind recommendation and encouragement mean a lot to our team. We will continue to uphold our cleanliness standards and service SOPs to ensure all guests enjoy a pleasant stay. We look forward to welcoming you back to ibis Melaka again in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Deddy K. J., Thank you for taking the time to share your feedback following your recent stay at ibis Melaka. We are sorry to hear that the mattress comfort did not meet your expectations, and we apologies for the inconvenience caused. Your feedback is appreciated and has been noted for review. Thank you once again for sharing your experience, and we hope to welcome you back again in the future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Nor A. F., Thank you very much for your perfect rating and for sharing your feedback following your recent stay at ibis Melaka. We are delighted to know that everything was good and met your expectations. Your positive comment truly means a lot to our team and encourages us to continue delivering consistent and comfortable experiences to all our guests. We sincerely appreciate your support and look forward to welcoming you back to ibis Melaka in the near future. Warm regards, Douglas De Mello Hotel Manager ibis Melaka

Dear Siti R. B. N., Thank you for taking the time to share your feedback. We appreciate your comments regarding our breakfast, pool, and pool facilities. We note your observations about the breakfast selection and beverages, as well as the adult pool mosaic and water cleanliness. We sincerely appreciate your feedback and hope to have the opportunity to welcome you back to Ibis Melaka for a more enjoyable stay in the future. Warm regards, Ibis Melaka

Dear Mufid, Thank you for choosing to stay with us and for sharing your first experience at ibis Melaka. We’re glad to hear that you found our hotel comfortable with good facilities. We appreciate your feedback regarding the breakfast variety. We hope to welcome you again for an even better stay. Warm regards, Ferhad Abdul Rahman General Manager

Dear Awang S. A. H., Thank you for conveying your feedback via online survey regarding your recent stay with us. I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. We thank you for choosing the ibis Melaka as your preferred hotel and we look forward to welcoming you back soon. Warm regards, Ferhad Abdul Rahman General Manager

Dear Izzat F. B. B., Thank you so much for your kind words and positive feedback. We’re delighted to hear that our team was able to assist you with a late check-out and that you felt well taken care of. Your compliments mean a lot to us, and we’ll be sure to share them with the team. We look forward to welcoming you back to ibis Melaka soon. Best regards, Ferhad Abdul Rahman General Manager

Dear Suryati, Thank you for taking the time to complete online guest satisfaction survey following your recent stay with us at the ibis Melaka. We realized that this took time out of your day and for that we are very appreciative as it is through this valuable tool that we are able to gain first-hand feedback of our performance. We noted your rating on some areas were below what we consider to be acceptable - these areas were FEEDBACK FOCUS. On behalf of the entire team here at ibis Melaka, we apologize for the inconveniences you experienced at this hotel. We really appreciate the feedback as this provides the hotel team the ability to monitor and improve our services by focusing on your needs as a valued guest. The team is very focused on guest satisfaction and we are sorry that your experience was not as enjoyable as it should have been. We look forward to the opportunity of welcoming you back again to ibis Melaka! Best regards, Ferhad Abdul Rahman General Manager

Salam hormat Afizan M., Kami sangat berterima kasih atas komen anda mengenai kunjungan anda di ibis Melaka. Ia sangat menyenangkan bagi kami untuk mengetahu anda mempunyai pengalaman positif dan menarik di sini. Sekali lagi terima kasih kerana anda telah berkongsikan pengalaman anda, dan kami berharap kunjungan anda berikutnya akan mengukir lagi kenangan manis berama kami. Yang benar, Magdalina Nawawi Front Office & Reservation Manager

Dear Sir/ Madam, Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us at the ibis Melaka. We are very committed to guest satisfaction and it is through this valuable tool that we are able to gain first-hand feedback of our performance, thus allowing us to monitor and improve our services by focusing on your needs as a valued guest. I am delighted that you enjoyed your stay with us and have shared your ratings with the team. It is our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle-free stay. Yours Sincerely Ferhad Abdul Rahman General Manager

Dear L., We very much appreciate your comments regarding your stay at the ibis Melaka. It is always a pleasure to receive positive feedback. We are delighted to learn that you had an enjoyable stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the future. Sincerely, ibis Melaka

Dear Mr. Muhammad a. A., We very much appreciate your comments regarding your stay at the ibis Melaka. It is always a pleasure to receive positive feedback. We are thrilled to learn that your overall stay was an enjoyable one. However, your feedback on the aspects of your WiFi connection is duly noted and we sincerely apologise for the inconveniences caused. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, ibis Melaka

Dear Mr. Lukman H., We very much appreciate your comments regarding your stay at the ibis Melaka. It is always a pleasure to receive positive feedback. We are delighted to learn that your overall stay was an enjoyable one. However, your feedback on the replenishment time of the breakfast is duly noted. We sincerely apologise for the inconveniences cause during your stay with us. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the future. Sincerely, ibis Melaka

Dear Ms. S., We very much appreciate your comments regarding your stay at the ibis Melaka. It is always a pleasure to receive feedback. Your feedback on the seating management during breakfast is duly noted and we sincerely apologise for the inconveniences caused. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the future. Sincerely, ibis Melaka