Pullman Ciawi Vimala Hills Resort Spa & Convention（プルマン チアウィ ビマラ ヒルズ リゾート スパ＆コンベンション） 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 2,057 件のレビュー

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Pullman Ciawi Vimala Hills Resort Spa & Convention（プルマン チアウィ ビマラ ヒルズ リゾート スパ＆コンベンション） - Image 1
Pullman Ciawi Vimala Hills Resort Spa & Convention（プルマン チアウィ ビマラ ヒルズ リゾート スパ＆コンベンション） - Image 2
Pullman Ciawi Vimala Hills Resort Spa & Convention（プルマン チアウィ ビマラ ヒルズ リゾート スパ＆コンベンション） - Image 3
Pullman Ciawi Vimala Hills Resort Spa & Convention（プルマン チアウィ ビマラ ヒルズ リゾート スパ＆コンベンション） - Image 4
Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, 16770 Bogor, インドネシア

説明

ホテルのその他の情報

  • ジャカルタやボゴールからもアクセスのよい、インドネシア初のプルマン リゾートです。

  • 緑豊かな庭園と美しい自然を望む、227室の客室とヴィラをご用意しております。

  • 洗練された2つのレストランと2つのバーで、多彩なダイニング体験をお楽しみください。

  • 4つのプールに加え、キッズクラブ、アクティビティセンター、スパなどを完備。ゆったりとおくつろぎいただけます。

  • 最大1,300名まで収容可能な、優雅なボールルーム2室と多目的ルーム5室が、幅広い規模のイベントニーズに対応いたします。

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ホテル所在地

Pullman Ciawi Vimala Hills Resort Spa & Convention（プルマン チアウィ ビマラ ヒルズ リゾート スパ＆コンベンション）

Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung
16770 Bogor
インドネシア

GPS:-6.66528, 106.86764

電話番号
ファックス +62 251 8306889

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  2,057 件のレビュー

トリップアドバイザーの評価  4.9/5  5,177 件のレビュー

nice staff, very friendly

トリップアドバイザーの評価 5.0/5

Trek43452287106 トリップアドバイザー認証口コミ

very nice staff, mas aziz very helpfull........always comeback here everytime we're on holiday. even late night....

Dear Trek43452287106, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

😁😁👍👍👍👍

トリップアドバイザーの評価 5.0/5

Ai Ling H トリップアドバイザー認証口コミ

Housekeeping Ahmad very good cleaning. The room was excelent clean.He keep asking if we need something else and we appreciated his kindness

Dear 674ailingh, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Disappointing Experiences

トリップアドバイザーの評価 1.0/5

Velensia G トリップアドバイザー認証口コミ

The hotel room was spacious with a large bed and generally clean. We appreciated the friendly staff, spa, restaurant, breakfast, and beautiful scenery. However, several issues made our stay less pleasant: - Room facilities: The lavatory had poor air circulation, leaving an unpleasant smell. The Nespresso machine was broken throughout our stay despite informing housekeeping. - Noise: On Friday night, loud music, conversations, and a crying baby disturbed the evening. Additionally, the neighbour above moved furniture late at night, affecting rest. - Photo service: While the free photo service seemed like a nice touch, the vendor’s workflow was inefficient. We waited 30 minutes to select a photo, and the admin responded defensively and visibly mocking me when I raised the delay. The hotel receptionist later stated that the service was not part of the hotel, which added confusion. - Membership points: Promotional materials across the hotel stated that ALL members would earn 3x points for extra spending in restaurants and cafes. Staff reassured me that my purchases on November 20–21 would be credited, even taking photos of my membership app. However, customer care later informed me that points could not be processed. This inconsistency was disappointing. I have been a loyal ALL Accor customer for four years, but this experience has affected my trust and motivation to continue. I hope management will review these issues, improve communication with guests, and ensure that membership benefits are honoured as advertised.

Dear ValensiaG, Thank you for taking the time to share such detailed feedback about your recent stay. While we are pleased to hear that you enjoyed the spacious room, friendly staff, spa, restaurant, breakfast, and beautiful surroundings, we are truly sorry that several issues prevented your stay from being fully enjoyable. Please accept our sincere apologies for the discomfort caused by the lavatory ventilation and the malfunctioning Nespresso machine. This is not the level of comfort we aim to provide, and we regret that the issue remained unresolved despite your report. We are also concerned about the noise disturbances you encountered. Ensuring a peaceful and restful environment is important to us, and we will review our procedures to better prevent such disruptions in the future. Regarding the photo service, we apologized for the confusion and the unprofessional behavior you experienced. Although the service is operated by an external vendor, the interaction you described does not reflect the standards we expect for our guests. We will be addressing this matter directly with the provider. We also sincerely apologized for the misunderstanding regarding the 3× ALL points promotion. Your loyalty over the past four years is greatly valued, and we understand how frustrating it must have been to receive conflicting information. We are reviewing our internal communication to ensure clearer guidance for both guests and staff. Your feedback is extremely important to us, and we would appreciate the opportunity to speak with you personally to address your concerns in more detail. Please feel free to contact us directly at +6287758238610 Thank you again for bringing these matters to our attention. We hope to have the chance to restore your trust and welcome you back for a much improved experience. Warm regards, Yosua Siregar Guest Experience Manager

A special restaurant

トリップアドバイザーの評価 5.0/5

Walid K トリップアドバイザー認証口コミ

A special restaurant that deserves 5 stars and I thank both Morsel & dona for their wonderful service and professionalism in dealing..

Dear 463walidk, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Love at First Stay!

トリップアドバイザーの評価 5.0/5

naffa a トリップアドバイザー認証口コミ

Stayed for just one night for a short getaway with my husband in an Executive Room. It was quite spacious and nice with a bathtub, complete amenities, and a balcony facing the swimming pool! My stay was made even easier thanks to the hospitality of Kak Dinda, who assisted me with check-in and check-out, and Kak Selly from the restaurant during breakfast. Definitely will come back — one day is not enough!

Dear naffadnda, Thank you for sharing your wonderful visit at Pullman Ciawi Vimala Hills Resort & Spa and Convention and I am thrilled to receive your exceptional rating on your recent visit to our hotel. My team and I look forward to having you with us again with another wonderful experience. Sincerely, Yosua Siregar Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 475 件のレビュー 9.3/10 朝食

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。