Grand Mercure Maha Cipta Medan Angkasa 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 229 görüş

En iyi fiyat
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Grand Mercure Maha Cipta Medan Angkasa - Image 1
Grand Mercure Maha Cipta Medan Angkasa - Image 2
Grand Mercure Maha Cipta Medan Angkasa - Image 3
Grand Mercure Maha Cipta Medan Angkasa - Image 4
Jl Sutomo no 1, 20235 MEDAN, Indonesia

Açıklama

Otel ekstraları

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

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Otelin konumu

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telefon
Faks +62 61 4550555

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  229 görüş

TripAdvisor Derecesi  4.7/5  2.257 görüş

Falling Short of a True Five-Star Experience

Tripadvisor puanı 4.0/5

Andi A TripAdvisor onaylı yorum

I stayed with high expectations for a five-star hotel, but unfortunately, several aspects fell short. Many parts of the property appear outdated and in need of refurbishment. I also noticed some cleanliness issues, such as cobwebs in certain corners—especially around the breakfast area. These small details impacted the overall experience and made it feel less like a true five-star stay. I hope this feedback will be taken into consideration for future improvements

Dear Andi A, Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet the high expectations rightfully associated with a five-star experience. Your comments regarding the condition of our facilities and the cleanliness issues you observed—particularly around the breakfast area—have been noted with great concern. Please be assured that we take your feedback seriously. We are currently reviewing the areas mentioned and will take immediate corrective actions, including reinforcing our cleanliness standards and evaluating necessary refurbishments to enhance our guests' comfort. We truly value your input, as it helps us improve and deliver the level of service our guests deserve. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, Management

Grand Mercure good for business

Tripadvisor puanı 5.0/5

Armand j TripAdvisor onaylı yorum

- Facility room need to update - Front office good services - Restaurant good quality food - Person duty incharge humble and smile appreciated Will be back to stay in this hotel meet nice employees hotel Gym facility & equipment need maintenance

Dear Armand J, Thank you for taking the time to share your feedback with us. We are delighted to know that you appreciated the good service from our Front Office team, the quality of food at our restaurant, and the warm, friendly attitude of our staff. Your kind words mean a lot to us and will be shared with the entire team. We also truly appreciate your constructive comments regarding our room facilities and gym equipment. Please rest assured that your feedback has been shared with the relevant departments for further improvement. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another enjoyable experience at our hotel. Warm regards, Management

Comfortable and Nice Place

Tripadvisor puanı 5.0/5

poppy n TripAdvisor onaylı yorum

Nice place, clean and comfy room Quality room the best and service is good all the waiters are friendly and always smile Breakfast service is also good, neat and comfortable place. The hotel room is also comfortable. All is very good and nice

Dear Poppy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management

Good room - the rest was meh

Tripadvisor puanı 3.0/5

Anders-Accor Friends getaway - TripAdvisor onaylı yorum

We had a 3 night stay at Grand Mercure Medan. I always stay with the Accor hotels, so I know how things should work, unfortunately many things didn’t on this stay. We experienced several problems with our stay unfortunately. The day of arrival, we ordered fries and a cola for room service. We was told, that the hotel didn’t have cola even being a 5 star hotel, having it on the menu. We asked if they could get it (across the street), but the staff seamed incredibly unqualified for any help. Nothing could be helped with. After waiting for 1 hour for the fries, we called and cancelled them. We where told - “You can’t do that, they are standing here!” (To start with, we had been told maximum 30min waiting). If they were standing there, why not deliver it then?! We had a booking in the restaurant a half our later, for 7 people, so what should the fries help at that point? Very poor management of the situation. In the restaurant, 6 out of 7 got food, because they forgot to take 1 dish at the counter. Everyone else had finished their food, when meal 7 arrived - very cold. They had to cook that meal over again. The staff seemed busy being on, maybe social media, instead of being there for the customers. They did apologise afterwards, but it’s just not okay. Suddenly they had found 2 cans of cola anyways at the hotel, so we could have it, which was nice. Many of the staff just did not seem to care about the guests, and it was random with security checking the cars or not, and around the entrance of the hotel. Asking about the executive lounge (being a platinum member with Accor), also was a joke. “Sorry it’s under renovation” Why is this not mentioned anywhere I could come with several more stories. Only thing that saved the hotel, so we will stay there again, is that Guest Ambassador the last morning was very kind to us. She should be the manager of the guest service - as the only person with service in the hotel. It was overall a very surrealistic stay at the Grand Mercure Medan, and not living up to the Accor Brand - and the Grand Mercure Brand at all.

Dear Anders De Voss, Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Medan. First and foremost, we sincerely apologize for the series of inconveniences you experienced, and we deeply regret that your stay did not reflect the high standards you rightfully expect from the Accor and Grand Mercure brands. We are truly sorry for the disappointing room service experience and the delays that occurred. What you described regarding the fries and cola is certainly not the level of service we strive to provide, and we understand how frustrating this must have been, especially given the timing with your dinner reservation. Furthermore, we are very sorry for the service inconsistencies you encountered at our restaurant. We appreciate your patience and regret that one of your party received their meal significantly later and at an unsatisfactory temperature. We take such matters seriously and are addressing them with the relevant teams to ensure proper procedures are followed in the future. our team had prepared a small celebration that night. We truly hope it was well received and that the gesture brought a bit of warmth despite the challenges during your stay. We also acknowledge your concerns regarding staff attentiveness and the inconsistencies with security and guest services. This is far from the welcoming and professional environment we aim to offer all of our guests. Your feedback has been shared with our management team for immediate review and corrective action. Regarding the Executive Lounge being under renovation, we sincerely apologize that this was not communicated clearly ahead of your arrival. As a valued Platinum member, your comfort and recognition are of utmost importance to us, and we regret that we fell short in delivering the experience you deserve. On a positive note, we are truly pleased to hear your kind words about our Guest Ambassador. We will certainly share your compliments with her, and we agree – she is a valuable asset to our team. Once again, thank you for bringing these matters to our attention. Your feedback helps us to improve, and we hope to have the opportunity to better serve you in the future, should you choose to stay with us again. Warm regards, Management

3 Nights Stay with Siblings

Tripadvisor puanı 3.0/5

Scenic11017266654 Aileler - TripAdvisor onaylı yorum

A 5 Star Hotel in ALL.com app. Service does not feel like a 5 Star. - Arrived 3 hours earlier than the expected time of check in. Settled payment for 4 days 3 nights (include breakfast + extra bed). Allow to leave our luggage at the reception till time to check-in. There's no service like will notified us if the room is ready than expected timing. We have to go to reception to clarify ourselves even after the expected timing. - Shower pipe need to be repair. The shower pipe in the bathroom is loose. It makes a noise when it turn on for quite sometime. Pipe isn't a friendly use like any other 5 star hotel. - Requested extra bed but it was place infront of the TV??? - Window not soundproof. Road quite noisy in the middle of the night. - Was asked to pay for 2 pax of breakfast on the 3rd day when we enter the breakfast lounge. Shown the person in-charge my ALL.com app that have paid room with breakfast included. (and upon arrival we have make it cleared and paid for 3 pax breakfast for 3 times.) Were told to have our breakfast first while the person in-charge will check however she did not get back to us to give us an answer or even apologize if it's her mistake. - Breakfast : Same everyday. - Location Wise : Need to book GRAB car even to the nearest mall as the road are not safe to cross due to heavy traffic.

Dear Valued Guest, Warm greetings from Grand Mercure Medan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience you faced during the check-in process. We understand how valuable your time is, and we will review our communication procedures to ensure guests are better informed if rooms become available earlier. We are also very sorry to hear about the condition of the shower pipe and the discomfort caused. Please rest assured that our Engineering Team has been informed, and corrective action is being taken immediately. Regarding the placement of the extra bed, we apologize for the lack of attention to detail. This is certainly not the standard we aim to uphold, and we will retrain our team to ensure guest comfort is prioritized at all times. Concerning the breakfast charge confusion, we deeply regret the miscommunication and the lack of proper follow-up from our team. This matter has been addressed with our F&B staff to ensure better coordination and service recovery in such cases moving forward. We also take note of your feedback about the soundproofing of the windows and the lack of variety in breakfast offerings. These are valuable insights, and your comments have been shared with the relevant departments for review and improvement. Once again, we sincerely apologize for the inconveniences you experienced. Your feedback is essential in helping us improve, and we hope to have the opportunity to welcome you back and restore your confidence in our service. Warm regards, Management

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Otele bakın
Medan şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.