Novotel São Paulo Berrini 4 sterren

Since the pandemia, Novotel Berrini is our spot to stay in SP. It is new, clean and easy to move around the city. There is some facilities as Havana cafe, mini market, japonese restaurant, hairdress in the complex. Staff at the hotel is very helpful and great service. Breakfast is a goo variety. In our last two stays the only bad thing is that there has been lots of kids, which it didnt happen before.

I stayed in this hotel clearly while it was still brand new. The taxis and Uber drivers even had trouble finding it. It took over 30 minutes for me to checkin, while the clerk stumbled around the computer system. No managers were around to assist. Once I finally got my room key, I discovered that it didn't work and had to go back down and have it re-done. Then, I tried the restaurant which took almost an hour to bring me a club sandwich and a beer. There were only four other tables with people and so they had no excuse for such painfully slow service. The next morning, the breakfast buffet also had trouble bringing food out in a timely manner; plus I had to ask for my omelet four times. The rooms and facilities are very nice here. But the owners should go through, fire all of the managers, and rework everybody's training.

I have spent several nights here over the last few months, and the service and staff is very attentive. Modern rooms, clean, luminous, nice decoration and located conveniently close to the Morumbi shopping mall. Easy access to the hotel and located off the road so it is quiet and silent. Convenience stores next to hotel and some bars very close to it. Dining in the hotel too with some Gluten Free dishes marked with GF symbol Breakfast offers Gluten Free food, including GF bread. One of my rooms -upgraded- had a Nespresso coffe maker. I will keep on staying here as it is a very good hotel, cost-value wise.

The hotel is in a good location, however very difficult to find. The employees are clueless. Parking does not belong to the hotel and employees don’t even know how it works. Hair dryer overheats and stop working after 5 minutes. In order to borrow a new hair dryer, you need to sign a term that you agree to be charged 200 dollars if you do not return. Same with a plug converter. Who would steal a hair dryer?? Bathroom leaks water all over as the shower is not as large as others Novotel and shower head seems to have been installed in the wrong place. Sofa bed isn’t a sofa bed. They just throw a flat sheet on top of something they call sofa. It’s really hard and impossible to sleep on. After one minute, the sheets were coming off, Manager on site is probably the worse possible manager a hotel can have. Little clueless kid that does not know how to deal with customers. It’s really unbelievable that this hotel is using the Novotel brand. I do not believe this hotel is lasting for too long, it’s very inexpensive for a Novotel, however the quality is not the same. I would not stay there. There are many options in the area.

The hotel has an excellent location for visiting Broadcom office Very modern installation and comfortable The breakfast is not the best but has different options. Very clean room Fast checkout very early in the morning