Hotel Royal St. Georges Interlaken MGallery bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.5/5 764 ulasan

Jaminan Harga
Terbaik
Hotel Royal St. Georges Interlaken MGallery - Image 1
Hotel Royal St. Georges Interlaken MGallery - Image 2
Hotel Royal St. Georges Interlaken MGallery - Image 3
Hotel Royal St. Georges Interlaken MGallery - Image 4
Hoeheweg 139, 3800 INTERLAKEN, Switzerland

Deskripsi

Keistimewaan hotel

  • Air conditioning in all rooms

  • Brasserie St. Georges with terrace

  • Family rooms

  • Ideal location in downtown

  • Historic hotel with a romantic atmosphere

Akomodasi kami

Tempat tidur Single

Historic, customized rooms in Baroque style with A/C, no balcony

  • Maksimum 1 orang
  • 16 m² / 172 sq ft
  • Selimut 1 x Tempat tidur single
  • Pemandangan: Sisi halaman atau Sisi kota
  • Sebagian besar akomodasi: Kamar Sudut

Lokasi hotel

Hotel Royal St. Georges Interlaken MGallery

Hoeheweg 139
3800 INTERLAKEN
Switzerland

GPS:46.688656, 7.862805

Telepon
Fax +41 33 823 30 75

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

BRASSERIE ST. GEORGES

Whether you enjoy classic French cuisine or Swiss specialties, we use fresh ingredients from local producers to create exquisite and healthy dishes.

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  764 ulasan

Peringkat TripAdvisor  4.0/5  1.154 ulasan

"well located , not good to stay"

Catatan Tripadvisor 2.0/5

Parulja Ulasan TripAdvisor tersertifikasi

Room Allotment : The room I was assigned was situated next to an active construction area. To my surprise, I found construction workers on the balcony, which made me feel uncomfortable and disrupted my privacy. Staff Conduct During Room Allotment: When I raised concerns about the room assignment, I was met with a dismissive response from a staff member who rudely stated, “That’s what I can do for you, sir.” Such a lack of empathy and professionalism was both unexpected and disheartening. Breakfast Experience and Vegetarian Options: During breakfast, the staff displayed an extremely rude attitude when I inquired about vegetarian dishes. Their behavior was intolerable, making me feel unwelcome and adding unnecessary stress to what should have been an enjoyable meal. In the end, we were given rooms in a small building behind the hotel parking which had approach from a stinking staircase, though nice apartments, it was separate from the main building and it was without lift.

Dear Parulja, Thank you for taking the time to share your detailed feedback about your recent stay at Royal St. Georges Interlaken. We deeply regret that your experience did not meet your expectations and that several aspects of your stay caused you discomfort and inconvenience. First and foremost, please accept our sincere apologies for the issues you encountered during your stay. It was never our intention to make you feel unwelcome or uncomfortable. We understand how unsettling it must have been to be placed near an active construction area, and we are truly sorry for the impact this had on your privacy. Unfortunately, during those days, we were undergoing essential maintenance to improve our facilities, and there were limited room options available. However, we acknowledge that this is not an excuse for the inconvenience caused, and we will ensure better communication with our guests regarding such matters in the future. We are deeply disheartened to hear about the dismissive response you received when you raised your concerns. This is not reflective of the high standards of service we strive to uphold. Please rest assured that we are addressing this matter internally to ensure all staff members approach guest concerns with empathy and professionalism. We sincerely regret that your breakfast experience did not meet your expectations and that you felt unwelcome. Our team will be retrained on how to handle dietary inquiries with courtesy and respect to ensure all guests feel valued and cared for. Regarding your accommodation in the separate building, we are glad to know you found the apartments comfortable, though we understand your disappointment in being away from the main building. Your feedback highlights areas where we can improve, and we are actively working to enhance the guest experience for all. We deeply value your input and your kind acknowledgment of the potential our hotel holds. Your feedback serves as a vital guide for improvement, and we assure you we are taking steps to address these concerns. Thank you for bringing these matters to our attention and for giving us an opportunity to improve. Should you decide to visit Interlaken again, we would be honored to welcome you back and provide the exceptional experience you deserve. Please do not hesitate to reach out to me directly, and I will personally ensure your next stay is a seamless and enjoyable one. Kind regards, Wael Hammoud Front Office Manager

Lovely Lounge

Catatan Tripadvisor 5.0/5

U2001EKpatrickd Couples - Ulasan TripAdvisor tersertifikasi

We stopped in the lounge to have a glass of wine. Mehdi recommended a lovely Swiss selection. He provided great tips for enjoying the area and made our visit memorable. The hotel and lounge are beautiful. We recommend it. The whole area is gorgeous. Thank you!

Dear Patrick Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your time in our lounge and that Mehdi’s recommendation and tips helped make your visit memorable. We're thrilled that you found both the lounge and the hotel beautiful, and we appreciate your kind words about the area. We hope to welcome you back soon for another great experience! Best Regards Wael Hammoud Front Office Manager

An Outstanding Interlaken Hotel

Catatan Tripadvisor 5.0/5

OCB Ulasan TripAdvisor tersertifikasi

We just completed a two night stay at Hotel Royal St Georges Interlaken and truly enjoyed our brief time at the hotel. We had a modern room on the front corner with a balcony. The room was outstanding. The breakfast buffet was the best among the hotels we visited during our trip through Switzerland. The hotel staff was friendly and efficient. We will book this hotel when we return to Interlaken.

Dear OCB, Thank you so much for your wonderful feedback! We are thrilled to hear that you had an enjoyable stay with us at Hotel Royal St Georges Interlaken - MGallery. It’s great to know that you loved your room, especially the balcony, and that our breakfast buffet stood out among your travels through Switzerland. We’re also glad to hear that our team made a positive impression with their friendliness and efficiency. We look forward to welcoming you back on your next visit to Interlaken! Best regards, Wael Hamoud Front Office Manager

Looks can be deceiving

Catatan Tripadvisor 2.0/5

Neil P Keluarga - Ulasan TripAdvisor tersertifikasi

The hotel looked great on the internet and from the outside. The room had a nice layout. However the bedroom curtails had a 10-12 cm gap on the ends between the wall and the curtains. The created a sleeping problem because the front of the hotel is well light from dusk to dawn. The air conditioning did not work well. The first two breakfasts were fine but on the third day the breakfast table areas smelled of mothballs. The most disappointing thing was the service. They were impatient and I found out they did not bill my account correctly. I clearly communicated which credit card I wanted my room to be billed on. The desk assured me that it would be correct. However, after arriving home I found out the billed the wrong credit card. I final billing statement has no information on which credit was billed so I took the front desk staff on their guarantee the the right credit card was billed. You need to train your staff better. I am stuck with reconciling their billing error.

Dear Neil Thank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay, from the curtain gap in the room and the air conditioning challenges to the unpleasant breakfast experience and the billing error. This falls short of the quality of service we strive to provide, and we understand how frustrating these situations can be. We are especially sorry for the inconvenience caused by the billing mistake. Please be assured that we are addressing this matter with our front desk team to prevent similar errors in the future, and we are happy to assist in correcting the billing issue. We will also look into the other concerns you mentioned and make the necessary improvements. We appreciate your feedback, as it helps us improve, and hope you might consider giving us another opportunity to provide you with a better experience in the future. With best regards Wael Hammoud Front Office Manager

Poor service.

Catatan Tripadvisor 1.0/5

DiFranco11 Ulasan TripAdvisor tersertifikasi

The service in this hotel was poor, with few exceptions. Untrained waiters/waitresses at dinner and breakfast. They kept dropping cutlery on our feet. Waiters at breakfast did not greet the guests. The evening person at the reception was borderline rude. Overall a very disappointing experience, especially for an MGallery hotel. It spoiled our stay.

Dear Di Franco Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet the high standards we strive to uphold, especially as part of the MGallery collection. Your comments regarding the service at dinner and breakfast, as well as your experience with our reception staff, are very concerning and will be addressed with our team immediately to ensure this does not happen again. We regret that these issues impacted your stay, and we would greatly appreciate the opportunity to make it right. Please feel free to contact us directly so we can discuss how we can improve your experience on a future visit. Thank you again for your feedback. Best Regards Wael Hammoud Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 410 ulasan 9.7/10 Lokasi
  • 617 ulasan 8.3/10 Kamar
  • 815 ulasan 8.8/10 Pelayanan
  • 14 ulasan 4.2/10 Internet
  • 328 ulasan 8.6/10 Sarapan
  • 268 ulasan 8/10 Kenyamanan
  • 151 ulasan 8/10 Kebersihan
  • 47 ulasan 9.4/10 Minuman

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