Grand Mercure Сан-Паулу Вилла Олимпия 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 2 148

Гарантия
лучшей цены
Grand Mercure Сан-Паулу Вилла Олимпия - Image 1
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Grand Mercure Сан-Паулу Вилла Олимпия - Image 3
Grand Mercure Сан-Паулу Вилла Олимпия - Image 4
Rua Olimpiadas 205, 04551 000 САН-ПАУЛУ, Бразилия

Описание

Особенности отеля

  • Просторные отремонтированные номера высокого класса. Смарт-ТВ 49" с Интернет-каналами

  • Ресторан бразильской кухни CipóRestô с открытым балконом

  • Пространства вместимостью до 600 человек для корпоративных и светских мероприятий.

  • Ближайшие больницы и клиники: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Отель с вертолетной площадкой в 10 минутах от аэропорта Конгоньяс/Сан-Паулу

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Расположение отеля

Grand Mercure Сан-Паулу Вилла Олимпия

Rua Olimpiadas 205
04551 000 САН-ПАУЛУ
Бразилия

GPS:-23.59563, -46.6845

Телефон
Факс +55 11 2161-4949

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 2 148

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 403

Сертификат качества 2024

Excellent

Примечание: Tripadvisor 5.0/5

Passport35630973747 Реальные отзывы TripAdvisor

I visited the hotel for a work trip. Great location, friendly staff, comfortable room. All of the staff if very friendly. The hotel has retro chic vibes. Fabulous breakfast buffet and my server Josue was very attentive, friendly and professional. Highly recommend.

Hello, Passport35630973747! Thank you so much for the incredible review! I'm so delighted to hear about how much you enjoyed your time. I'm sure that everyone will be very pleased, especially Josué! We wish you can come back soon! It will always be a pleasure to have you. Erick Franco Customer Experience Manager

Two stays with mixed feelings.

Примечание: Tripadvisor 3.0/5

johnnyc768 Реальные отзывы TripAdvisor

I've stayed here twice with mixed feelings. The staff is consistently great—super friendly, engaging, always smiling and welcoming. They really make a positive impression. As for the rooms, they're good, but even the best premium room isn't exactly luxurious. The air conditioning is particularly weak; despite setting it to 18.5 degrees, it shuts off at 19.5 degrees, which is frustrating. The bed is comfortable, but the shower pressure is somewhat weak. During both stays, I opted for a premium room (and being platinum all accor member) and encountered unexpected charges, like for coffee capsules in the room, which has never happened at other (Grand) Mercure hotels where they are provided. They did remove the charge when I questioned it, but there was no pricing or information about this in the room. Another surprise was a 34 BRL charge for a 25-gram chocolate bar. This seems excessively high, even for a hotel, and is not typical of other (Grand) Mercure properties I've visited where similar items are priced at 10-15 BRL. I suspect there may have been a mistake in the charging, but I haven't received any clarification despite following up. Overall, I've found the hotel lacking in communication and transparency on several occasions. For my next stay, I'm considering trying a different Grand Mercure; I've always preferred Grand Mercure Ibirapuera in the past and may return there in the future. On a positive note, this location offers perks like bike rentals, a lounge for platinum members, and a great breakfast (though I still prefer GM Ibirapuera's). The staff at breakfast are lovely, and the chef does an excellent job. The gym facilities are also very good.

Dear johnnyc768, Thank you for taking the time to share your detailed feedback on your recent stays with us. We appreciate your honesty and the opportunity to address your concerns. We are thrilled to hear that our staff consistently impressed you with their hospitality. Their dedication to creating a positive experience resonates strongly with our core values. Regarding your feedback on the rooms, we acknowledge your disappointment with the air conditioning shower pressure. This falls short of the standards we strive to deliver. We will escalate this issue to our maintenance team for immediate evaluation and rectification. We also take your comments about communication and transparency very seriously. We are dedicated to continually improving your experience here. We value your loyalty as a Platinum ALL Accor member and hope to regain your trust! Hope you will give us another chance to demonstrate our commitment to providing a truly exceptional stay. Erick Franco Customer Experience Manager

Thank you

Примечание: Tripadvisor 5.0/5

Beatriz B Деловые путешественники - Реальные отзывы TripAdvisor

I was very impressed with the service Matheus gave me. Very attentive and efficient at everything he did! He even helped me booking some hair appointments for me and my friends. It made my experience in São Paulo more enjoyable :) Thank you Matheus!

Hello, Beatriz! Thank you very much for reviewing your experience with us! I'm glad to know that Matheus's services were more than satisfactory and that it made your stay even more enjoyable! He'll appreciate your words! We hope to see you again soon. It it always be a pleasure to have you! Erick Franco Customer Experience Manager

Tip of the hat to Mateus at breakfast time very cordial and professional and friendly,, always with a welcoming smile

Примечание: Tripadvisor 5.0/5

anthony p Деловые путешественники - Реальные отзывы TripAdvisor

Im a crew member for United Airlines, i always make a point to get breakfast at the restaurant. Server Mateus is always cordial, friendly, professional and always with a welcoming smile. The entire staff at breakfast makes me back evertime

Hello, Anthony! Thank you so much for taking the time to share your experience with us! As a crew member for United Airlines, your feedback means a lot to us. We're thrilled to hear that you consistently enjoy your breakfast experience at our restaurant. We're especially glad to hear such kind words about Mateus. Providing excellent service with a welcoming smile is always our goal, and we're delighted that he consistently delivers on that front. I'll be sure to pass along your praise to him and the rest of the breakfast staff. We hope to see you soon! Erick Franco Gerente de Qualidade

Outstanding performance.

Примечание: Tripadvisor 5.0/5

ROBERT M Реальные отзывы TripAdvisor

Maiara, one of the servers was outstanding. She was attentive and very professional. The greeter, Barbara was also excellent with good memory. She remembered us in details, including our room numbers. Food was also good. Many thanks. I recommend this restaurant.

Dear M86611GKrobertm, Thank you so much for your glowing review of our restaurant! We're thrilled to hear that Maiara and Barbara made such a positive impression on you during your visit. It's fantastic to hear that Maiara's attentiveness and professionalism stood out to you, and we'll be sure to commend her for her exceptional service. Barbara's excellent memory and attention to detail in remembering your room numbers showcase our commitment to personalized service. We're delighted that you found our food to be enjoyable as well. Your recommendation means a lot to us, and we sincerely appreciate your support. We look forward to welcoming you back to our restaurant in the future! Kind regards, Erick Franco Customer Experience Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

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  • 896 Отзывов 8.5/10 Сервис
  • 16 Отзывов 5.7/10 Интернет
  • 399 Отзывов 8.9/10 Завтрак
  • 238 Отзывов 7.5/10 Чистота
  • 178 Отзывов 6.7/10 Атмосфера
  • 159 Отзывов 7.4/10 Удобства

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