Mercure Pattaya Ocean Resort

Mercure Pattaya Ocean Resort 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 394 comentários

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Descrição

Extras do hotel

  • Resort oceânico com mini parque aquático, mini parede de escalada e caverna

  • A 200 metros da praia de Pattaya

  • Junto da praia, Terminal 21 Pattaya, Art in Paradise

  • Mime os seus filhos todos os dias com o pacote MyKids

  • Experiência de bebidas única e à discrição com pacote MyGlass

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

Mercure Pattaya Ocean Resort

463/100 MOO 9, Pattaya Second, Road Nhongprue Banglamung, 20150 PATTAYA, THAILAND
20150 PATTAYA
Tailândia

  • De avião

    SUVARNABHUMI A 125 km / 77,67 milhas

  • De avião

    SUVARNABHUMI INTL A 120 km / 74,56 milhas - Transporte Pagante

GPS:12.94721, 100.887436

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

MOLTEN

Saboreie uma deliciosa variedade de cozinha tailandesa e internacional no popular restaurante Molten, aberto todo o dia. Se preferir fazer a refeição na privacidade do seu quarto, pode optar pela opção de refeição no quarto, também disponível todo o dia.

As nossas opções de alojamento

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.3/5  394 comentários

Classificação do TripAdvisor  4.0/5  880 comentários

Certificado de excelência 2022

Room don't cleaned and improper service

Nota Tripadvisor 2.0/5

Yiang T Negócios - Avaliação com certificação TripAdvisor

-Room will not cleaned, have dusted- ; restroom have some blood stained at WC. -mis- co-ordinated at front reception- I booking with breakfast but front office did not have noted this information. -Welcome letter have inform welcome drink at bar, but no voucher attached

Not enjoying

Nota Tripadvisor 2.0/5

Tanapat2022 Avaliação com certificação TripAdvisor

1. Room too small for the price and 4 star hotel 2. Doors to balcony and bathroom were broken. Hence, it cannot be locked. 3. Water in the pool was not cleaned and not clear. Need more frequency of changing the water. 4. No bathrobe

Dear Tanapat2022 Thank you for staying at Mercure Pattaya Ocean Resort and reviewing our services. I am sorry to learn that your experience was below expectations and kindly accept my sincerest apologies for the shortfalls that you have experienced. May I take this opportunity to explain you the hotel room layout concept, our rooms are designed as per the midscale hotel and all information is displayed on the website for guest to know more before choosing the type of room. We have suite room with large space and separate living room including premium amenities so you can experience it next time. The room are set with basic amenities and we are always ready to provide extra items upon guest requests, in fact, there is notice in each room for guest to read and call the reception for anything else if required. I have checked the swimming pool water test quality and it was under the set PH measurement; however, we will take more action to ensure the quality is much clear for future. I appreciate your opinion and we will make sure that our service is more advanced so kindly feel free to contact for further assistance and I will personally take care of your next stay arrangements. Sincerely Vikrant Chauhan Operations Manager

A quiet corner of Pattaya

Nota Tripadvisor 4.0/5

PeterAUCNX Avaliação com certificação TripAdvisor

Set just back from the beach but with great ocean views, this is a quieter area of Pattaya. But convenient. the beach is a short 5 minute walk and a supermarket and Terminal 21 are simimar distances. The hotel is clean and fresh looking. Wonderful staff, helpful and smiling. I felt safe and comfortable there. The breakfast can be served in the restaurant or poolside and the selection is good. There is another pool area on the ground floor, lots of childrens play areas. The gym is well appointed and has an open outlook. If you want to get away, but still close by to, the nightlife area, this is a nice quiet oasis.

Dear PeterAUCNX Greetings of the day! Thank you for choosing Mercure Pattaya Ocean Resort for your recent visit in Pattaya. I appreciate you taking your valuable time to write such wonderful comments. We strive to meet our guest’s satisfaction, and as such your feedback is very helpful and valuable in our continuous efforts to improve our services and your satisfaction. We believe in providing our guests with the best service and attention at all times, and nothing makes me happier than a confirmation of your satisfaction. It was a perfect holiday for you from experiencing all the facilities and services of the hotel as well as you found it safe and comfortable. Thank you once again for the recommendation and we will be delighted to welcome you soon in near future. Sincerely Vikrant Chauhan Operations Manager

Clean small room but

Nota Tripadvisor 4.0/5

KachenAr Avaliação com certificação TripAdvisor

A clean small room (Superior room). The location is great, it is near the beach, department store, and food market by about 5 min walk. Shower water pressure is not stable and decent temperature control. WiFi coverage is bad I need to use my 4G wifi instead. Breakfast is just an ordinary.

Dear KachenAr Thank you ever so much for taking the time and sharing your feedback with us on TripAdvisor. It was nice to know that you found our cleanliness up to the mark and liked to convenient location to travel around. On the contrary, I am reading your mentioned issues with great concern and would like to apologize for not meeting your expectations on this occasion. I will address the matter with our technical team to check the room and have it fixed. Guest comments are very important for us in both positive or negative, which gives an opportunity to implement further so I appreciate you brought this to our knowledge. Furthermore, the breakfast food is served as per the midscale standards and we are flexible to accept any specific request so please feel free to let us know next time and we will do our best to meet with your requirements. Thank you again and I believe, you will give us another chance to serve your even better. See you soon. Sincerely Vikrant Chauhan Operations Manager

Got water drop in room , breakfast not enough table so crowded

Nota Tripadvisor 3.0/5

jutipornpuri Avaliação com certificação TripAdvisor

Got water drop in room , breakfast not enough table so crowded.limit 1 hour for breakfast but staff not get ready to serve. Water part quite very nice for kids they so happy for that. Lifeguard take care so well

Dear jutipornpuri Thank you so much for taking the time to share your recent stay experience on TripAdvisor and for having chosen Mercure Pattaya Ocean Resort as a choice hotel while on holidays in Pattaya. I am thankful and appreciative to your candid comments and kind opinion of overall stay experience, Water park atmosphere as well as great care provided by our lifeguards. On the contrary, I am sorry to know that you felt some disappointment due to the leakage in room and crowded breakfast. I can understand the feeling and please accept my apologies for the inconvenience caused due to the unidentified issue. I will have my responsible team to verify the problem and take immediate action to fix it. Further, to add, we have not received any particular comment from our guests in breakfast or upon departure. Perhaps it was bit rush between 8am to 10 am and majority of guests booked the time slots during the peak hours and we could only provide seating as per the New Normal standards. Nevertheless, I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future. Thank you again, and we hope you will give us another opportunity to offer you a better stay experience. I will personally take care of your next visit so feel free to contact us for the booking or any further assistance. Sincerely, Vikrant Chauhan Operations Manager

Em parceria com TripAdvisor

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