Dear Tanapat2022 Thank you for staying at Mercure Pattaya Ocean Resort and reviewing our services. I am sorry to learn that your experience was below expectations and kindly accept my sincerest apologies for the shortfalls that you have experienced. May I take this opportunity to explain you the hotel room layout concept, our rooms are designed as per the midscale hotel and all information is displayed on the website for guest to know more before choosing the type of room. We have suite room with large space and separate living room including premium amenities so you can experience it next time. The room are set with basic amenities and we are always ready to provide extra items upon guest requests, in fact, there is notice in each room for guest to read and call the reception for anything else if required. I have checked the swimming pool water test quality and it was under the set PH measurement; however, we will take more action to ensure the quality is much clear for future. I appreciate your opinion and we will make sure that our service is more advanced so kindly feel free to contact for further assistance and I will personally take care of your next stay arrangements. Sincerely Vikrant Chauhan Operations Manager

Dear PeterAUCNX Greetings of the day! Thank you for choosing Mercure Pattaya Ocean Resort for your recent visit in Pattaya. I appreciate you taking your valuable time to write such wonderful comments. We strive to meet our guest’s satisfaction, and as such your feedback is very helpful and valuable in our continuous efforts to improve our services and your satisfaction. We believe in providing our guests with the best service and attention at all times, and nothing makes me happier than a confirmation of your satisfaction. It was a perfect holiday for you from experiencing all the facilities and services of the hotel as well as you found it safe and comfortable. Thank you once again for the recommendation and we will be delighted to welcome you soon in near future. Sincerely Vikrant Chauhan Operations Manager

Dear KachenAr Thank you ever so much for taking the time and sharing your feedback with us on TripAdvisor. It was nice to know that you found our cleanliness up to the mark and liked to convenient location to travel around. On the contrary, I am reading your mentioned issues with great concern and would like to apologize for not meeting your expectations on this occasion. I will address the matter with our technical team to check the room and have it fixed. Guest comments are very important for us in both positive or negative, which gives an opportunity to implement further so I appreciate you brought this to our knowledge. Furthermore, the breakfast food is served as per the midscale standards and we are flexible to accept any specific request so please feel free to let us know next time and we will do our best to meet with your requirements. Thank you again and I believe, you will give us another chance to serve your even better. See you soon. Sincerely Vikrant Chauhan Operations Manager

Dear jutipornpuri Thank you so much for taking the time to share your recent stay experience on TripAdvisor and for having chosen Mercure Pattaya Ocean Resort as a choice hotel while on holidays in Pattaya. I am thankful and appreciative to your candid comments and kind opinion of overall stay experience, Water park atmosphere as well as great care provided by our lifeguards. On the contrary, I am sorry to know that you felt some disappointment due to the leakage in room and crowded breakfast. I can understand the feeling and please accept my apologies for the inconvenience caused due to the unidentified issue. I will have my responsible team to verify the problem and take immediate action to fix it. Further, to add, we have not received any particular comment from our guests in breakfast or upon departure. Perhaps it was bit rush between 8am to 10 am and majority of guests booked the time slots during the peak hours and we could only provide seating as per the New Normal standards. Nevertheless, I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future. Thank you again, and we hope you will give us another opportunity to offer you a better stay experience. I will personally take care of your next visit so feel free to contact us for the booking or any further assistance. Sincerely, Vikrant Chauhan Operations Manager