Mercure Pattaya Ocean Resort 4 estrellas
Nota de clientes de Avis (Clasificación de ALL) 4.3/5 347 opiniones
463/100 MOO 9, Pattaya Second, Road Nhongprue Banglamung, 20150 PATTAYA, THAILAND
SUVARNABHUMI A 125 km /77,67 millas
SUVARNABHUMI INTL A 120 km /74,56 millas - Autobús Servicio de pago
Registro a partir de - Salida hasta
Deguste el amplio surtido de deliciosas especialidades tailandesas e internacionales del popular restaurante 24 horas Molten. Disfrute de una deliciosa comida en la privacidad de su habitación con nuestro servicio de habitaciones, disponible las 24 horas.
Valoraciones de nuestros huéspedes
Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotrosMás información
The hotel has a management problem in peak period.
Nota de Tripadvisor 2.0/5
NattyBKK Valoración certificada de TripAdvisor
Poor management and control in peak period. The hotel was not available to check in until 6pm. The reception only asked guest to wait for room availability without any notification. I have to keep asking by myself and there is no action from management.
Family Oriented Hotel
Nota de Tripadvisor 5.0/5
nicholasgto667 Valoración certificada de TripAdvisor
Great location Good Customer service Facilities for children Excellent only fault TVS in both rooms bad reception apart from that highly recommend Families with Children Ocean Resort the hotel to stay
Nice location, 2 mins to the beach with comfortable and clean room and great service
Nota de Tripadvisor 5.0/5
262sarawutd Valoración certificada de TripAdvisor
First surprise was during our check-in, Mr.Pablo, the GM of the hotel was the person who welcome us and prepared for the check-in himself which is such a great experience then as I am a Platinum accor member so he also offered me a room-upgrade to suite which is beyond our expectation :) The hotel is new, clean and only 2 mins away from Pattaya beach. There is also a 7-11 just a few steps from the hotel in case if you need any quick meal but I have to say that the food at the hotel is also nice with reasonable price so you do not even need to go out. All hotel staffs are super friendly and they will smile, greet you every time you walk pass the reception area showing their great service mind. Will definitely be back to visit Mercure Pattaya Ocean Resort again soon.
A éviter bruyant mauvais voisinage
Nota de Tripadvisor 1.0/5
asellali De negocios - Valoración certificada de TripAdvisor
Very well located Used to hotel Accor as a silver member I never get a so bad experience The neighbours was puting music so loud and doing noise all night and they just call him I had to change room without any apologise without any good solution from staff I have to insist and request to change roomthe welcome is not at the level at all The customer is just ignore
Nice hotel but poor service
Nota de Tripadvisor 2.0/5
x200agw En familia - Valoración certificada de TripAdvisor
Pullman was full so decided on the Mercure. This is the 3rd Mercure I have stayed in this year and they all seem to follow the same theme of staff having having little guidance and providing slow and ineffective service. Exactly the same as Mercure in Phuket actually! At check in there is a desk which deals with Accor plus and priority and as a platinum member an express check in is always welcome. Despite displaying the sign of “Welcome Priority” the desk remains empty like an ornament!! To be fair to the check in desks reception was busy and looked quite stressful and after waiting 15 mins check in was pretty seamless. The girl doing the check in was polite, pleasant and engaging. This gained the extra star! Don’t think we got a room upgrade which would probably mean the hotel was quite full but the accommodation and style of the hotel is very good for a Mercure. Certainly felt comfortable within the hotel. After check in off to the restaurant where we were the only customers. Ordering burger and fries and some Thai food the order for drinks and food took forever. Maybe 40 mins. I’m told by my partner the Thai food was excellent I can not say the same for the burger. The next day I request the room to be cleaned at 11.30 am and hop off to the pool (which was pleasant). Mindful of the time it takes to get food I decided to order nachos with cheese, surely this would be quick! After asking two times where it was and keeping an eye on the time it arrived 37 mins later. My god what were they doing. Again we were the only customers! Quite possibly the worst restaurant service ever. After eating by the pool it seems to be policy you need to take your dishes back yourself. Perhaps even wash them! Popped back to the room an hour later and despite the cleaning staff being in the next room when requesting room to be cleaned. Called reception again and left the room. 3pm room still not cleaned so called again! 4.30pm returned to the room and room still not cleaned. Went to reception stood in the queue for a while and asked if there was any chance I could trouble them to have my room cleaned. 15 mins later cleaner arrived (who was very nice) and she explained this is the first time she was asked to clean. Guess reception were busy and forgot. But when that busy where is the deputy and general manager to oversee things? Decided to eat out today and have managed to get in the Pullman for tomorrow. At around 100 pounds a night (expensive for this type of hotel in Pattaya) the experience was disappointing and as an extremely loyal member of Accor I have felt let down. No point complaining to Accor as they don’t reply if it’s bad news! However, if you are looking for somewhere comfortable and clean and intend to eat out then this hotel would suffice being in a good location.
En colaboración con TripAdvisor
Localización del hotel sobre un mapa