Staff really helpful efficient and courteous! Room was decorated to a high standard and was lovely and clean, very comfy bed. Breakfast could not be faulted good choice and high standard. Will definitely stay here again and very happy to recommend *****

I chose the Mercure Milton Keynes based on location/price and chose to add in the breakfast at 38 per head. Whilst the room was fine, the location great and I was able to get on the road early, the breakfast was of very poor quality and I would recommend people to take a Starbucks breakfast which is nearby and convenient for the motorway.

The room was fine, clean and comfortable. Good bed. Serviced daily. I was lucky with check in - it was quite quick (lovely guy on reception) but later in the evening the check in queue was very long. This, I think is the main problem for the hotel at the moment - staff. The bar and restaurant on the Thursday night was looked after by two members of staff. The restaurant was full. The poor staff were struggling to keep up and delays were inevitable. On Friday it was even busier. Additional members of staff were there but still not enough for a hotel of this size which was fully occupies with Silverstone Classic visitors. The choice of food was limited, especially on Thursday. I chose to eat elsewhere on Saturday but that's not easy with the hotel being out of town. I'm sure, given time, these issues will be resolved. I do hope so.

Personally my experience was average/poor but what i witnessed while staying there was terrible. I had two people booked into my room yet only one set of towels was provided. Not the end of the world, but an avoidable trip to reception (which was unmanned for long periods) and the soap dispenser in the bathroom was empty - even after a visit from housekeeping after the first night. Again - not the end of the world but the little things do make a difference. I was unaffected by but witnessed people being moved rooms mid stay without being told, resulting in them entering their room to find someone else asleep in their bed, someone I know checked in and found their room wasn't cleaned and there was no one on reception to report this too so they ended up sleeping in used linen (as checking in in the early hours and exhausted). Being told the bar was 24hr when it wasn't. We had to leave the venue early and had been told breakfast would be prepared for us to take with us but in the morning no one knew anything about this. Only 1 member of staff was working overnight who was very new when most of these issues happened so it must have been an overwhelming experience for them. Other than that, bed was comfortable.

This hotel was a great let down. We stayed here as part of of a wedding party and unfortunately our room was unlclean, there was a half drank bottle of water in the room and the bathroom was dirty and the divan bed base had horrible whites stained down the side. And the tea and coffee condiments where not replenished. Breakfast was burnt and dry.

Easy stay and well looked after. Room was clean, well equipped and quiet. Bar starting to get busier but good to be able to sit outside and enjoy the weather in a sheltered courtyard. Will definitely stay again.

Excellent place to stay and the staff can't do enough to help you. Thanks to Tracy and Natalie for your thoughtfulness. The one downside is the WiFi, really does need looking at, keeps dropping and takes forever to connect

We stayed at this hotel on Christmas Day and the Christmas Lunch was very good. Staff were friendly and attentive and made the stay enjoyable. The only criticism was some rowdy guests in the evening with use of very bad language even thought here were children present.

I recently stayed in this hotel as the Accor chain is my preferred provider, the stay was ok, but nothing special. I returned for a family trip and was disappointed from start to finish. Checking in was ok, but only one of the two room keys worked. Opening the room the first thing that hit you was the stench of paint, clearly some work had been done but the room had not been ventilated. We had to sleep with the window open all night, but at least the heating was working so it was comfortable. The water carafe had not been filled from the previous guest. In the morning I went to use the shower and there was no control of the water temperature, just dangerously hot water, I contemplated running a bath, but there was no plug for the hole. I raised the issue of the shower and bath with the front desk. If this room had been worked on (smell of paint), why hadn't the basic functionality of the room been checked? (working shower). Breakfast was ok, but they had run out of coffee beans, so the coffee machine was not working ?!?! do they not have shops in Milton Keynes????

Bit slow on service with extra towels which i had already had requested at the time of booking had to ask twice.Scrambled egg at breakfast was cold but rest of breakfast was ace. Other than that nice stay.

With other members of the family we stayed at the hotel for our son's wedding. Everything that could be done to make it a success was done. All the staff were brilliant. Food was delicious. Rooms were clean and well appointed and outside wedding venue was lovely. There were some shortages at breakfast on Sunday but this may have been because every guest arrived at restaurant for 9.00am

Generally good but upon return to room one night discovered that room had not been serviced, bed unmade, no clean towels, no tea/coffee/milk etc. Call to front desk slow to be answered and oddly asked "what did we want?" After problem was told, would have thought answer as obvious. Did respond after this with fresh towels and refreshments. Following day no apology so gave low rating which did produce an apology and compensation of free drinks but clearly issue had not been passed on to day staff, not good! Thanks to Anna who did good job in resolving complaint

Poor reception - on arrival at 3pm room not ready. Room offered did not meet the criteria of the website was tiny...and had broken safe no normal window and was badly air conditioned??? Complained and got decent room as advertised and paid for. Food dinner and breakfast very average. On departure was charged for the meals I had paid for and newspaper for which I supplied a voucher. No help with luggage, no trolleys... parking spaces tight for larger cars...

The rooms as always were very clean and welcoming. The staff are friendly and professional and take great care of us. As for the buffet breakfast - I have had much better at a Premier inn or Holiday Inn. For the price it was dismal with shrivelled fried eggs, bacon that was dried up and the tomatoes had been cooked to virtually nothing. .Everything had obviously been lying around for ages and nothing looked fresh. Won't have it again and definitely not worth the £19.00 for two

The position of the hotel in the leafy suburbs of Milton Keynes is great. It is very quiet with ample parking. The room was comfy. We ate one evening in the hotel but found the portions were huge, a lighter menu for those who prefer it would be appreciated.