Mercure Milton Keynes 4 estrelas

Personally my experience was average/poor but what i witnessed while staying there was terrible. I had two people booked into my room yet only one set of towels was provided. Not the end of the world, but an avoidable trip to reception (which was unmanned for long periods) and the soap dispenser in the bathroom was empty - even after a visit from housekeeping after the first night. Again - not the end of the world but the little things do make a difference. I was unaffected by but witnessed people being moved rooms mid stay without being told, resulting in them entering their room to find someone else asleep in their bed, someone I know checked in and found their room wasn't cleaned and there was no one on reception to report this too so they ended up sleeping in used linen (as checking in in the early hours and exhausted). Being told the bar was 24hr when it wasn't. We had to leave the venue early and had been told breakfast would be prepared for us to take with us but in the morning no one knew anything about this. Only 1 member of staff was working overnight who was very new when most of these issues happened so it must have been an overwhelming experience for them. Other than that, bed was comfortable.

This hotel was a great let down. We stayed here as part of of a wedding party and unfortunately our room was unlclean, there was a half drank bottle of water in the room and the bathroom was dirty and the divan bed base had horrible whites stained down the side. And the tea and coffee condiments where not replenished. Breakfast was burnt and dry.

Easy stay and well looked after. Room was clean, well equipped and quiet. Bar starting to get busier but good to be able to sit outside and enjoy the weather in a sheltered courtyard. Will definitely stay again.

Excellent place to stay and the staff can't do enough to help you. Thanks to Tracy and Natalie for your thoughtfulness. The one downside is the WiFi, really does need looking at, keeps dropping and takes forever to connect

We stayed at this hotel on Christmas Day and the Christmas Lunch was very good. Staff were friendly and attentive and made the stay enjoyable. The only criticism was some rowdy guests in the evening with use of very bad language even thought here were children present.

I recently stayed in this hotel as the Accor chain is my preferred provider, the stay was ok, but nothing special. I returned for a family trip and was disappointed from start to finish. Checking in was ok, but only one of the two room keys worked. Opening the room the first thing that hit you was the stench of paint, clearly some work had been done but the room had not been ventilated. We had to sleep with the window open all night, but at least the heating was working so it was comfortable. The water carafe had not been filled from the previous guest. In the morning I went to use the shower and there was no control of the water temperature, just dangerously hot water, I contemplated running a bath, but there was no plug for the hole. I raised the issue of the shower and bath with the front desk. If this room had been worked on (smell of paint), why hadn't the basic functionality of the room been checked? (working shower). Breakfast was ok, but they had run out of coffee beans, so the coffee machine was not working ?!?! do they not have shops in Milton Keynes????

Bit slow on service with extra towels which i had already had requested at the time of booking had to ask twice.Scrambled egg at breakfast was cold but rest of breakfast was ace. Other than that nice stay.

With other members of the family we stayed at the hotel for our son's wedding. Everything that could be done to make it a success was done. All the staff were brilliant. Food was delicious. Rooms were clean and well appointed and outside wedding venue was lovely. There were some shortages at breakfast on Sunday but this may have been because every guest arrived at restaurant for 9.00am

Generally good but upon return to room one night discovered that room had not been serviced, bed unmade, no clean towels, no tea/coffee/milk etc. Call to front desk slow to be answered and oddly asked "what did we want?" After problem was told, would have thought answer as obvious. Did respond after this with fresh towels and refreshments. Following day no apology so gave low rating which did produce an apology and compensation of free drinks but clearly issue had not been passed on to day staff, not good! Thanks to Anna who did good job in resolving complaint

Poor reception - on arrival at 3pm room not ready. Room offered did not meet the criteria of the website was tiny...and had broken safe no normal window and was badly air conditioned??? Complained and got decent room as advertised and paid for. Food dinner and breakfast very average. On departure was charged for the meals I had paid for and newspaper for which I supplied a voucher. No help with luggage, no trolleys... parking spaces tight for larger cars...

The rooms as always were very clean and welcoming. The staff are friendly and professional and take great care of us. As for the buffet breakfast - I have had much better at a Premier inn or Holiday Inn. For the price it was dismal with shrivelled fried eggs, bacon that was dried up and the tomatoes had been cooked to virtually nothing. .Everything had obviously been lying around for ages and nothing looked fresh. Won't have it again and definitely not worth the £19.00 for two

The position of the hotel in the leafy suburbs of Milton Keynes is great. It is very quiet with ample parking. The room was comfy. We ate one evening in the hotel but found the portions were huge, a lighter menu for those who prefer it would be appreciated.

This is the second time we have stayed at the Mercure Milton Keynes at Abbey Hill and we were as delighted with the staff and facilities as the first time we stayed. The staff are very friendly, checking in and out was very easy. Although there were other functions on at the time we stayed e.g. Wedding, our stay was not interrupted by this as the hotel managed the function and it's normal services well. We did not hear any noise from the other functions or guests in our room. Our room was well appointed and comfortable and very clean. The buffet breakfast at the hotel is excellent, majority of the food is cooked fresh and has a range that caters for everyone. The only negative we have experienced is the hotel rooms are in two separate blocks and where our room was located there is no lift and access is via a staircase which means you have to carry your luggage up the stairs. If this is an issue the hotel can assist with someone to carry your luggage up the stairs for you. The other accommodation section also has no lift but has assisted access with the stairs with a chair lift. Overall a very friendly, well kept place to stay.

Stayed for 2 nights weekend of the 9th to 11th August 2019. The hotel is ok but my advice is don't pay up front for breakfast. On both mornings there were various basic items not available ie bacon eggs mushrooms hash Brown's and pastries. We mentioned to the breakfast staff and reception on the Saturday but no change in the Sunday. To add insult to injury just received an e-mail from mercure stating that they were glad we had a great stay even though I have already submitted a review mentioning the breakfast fiasco to them but this was not mentioned in the e-mail sent to me.

We were on a short break to visit family in the area. This hotel was central for our needs , staff were friendly , rooms were clean and breakfast was good ....what more was needed. Maybe just one thing, I found the payment method a bit disconcerting, where it at first appears one is paying again when leaving. Some greater explanation of procedure would have been useful