Novotel Milton Keynes

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Novotel Milton Keynes 3 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 538 comentários

Hotel aprovado por ALLSAFE

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Descrição

Extras do hotel

  • Quartos espaçosos e arejados, Wi-Fi grátis e espaço de trabalho

  • Bar e restaurante com pratos internacionais, apenas com serviço take-away

  • As instalações de lazer (sauna, ginásio e piscina) encontram-se encerradas.

  • Área de jogos interior para crianças com videojogos

  • Sete salas versáteis para eventos eficientes

Localização do hotel

Novotel Milton Keynes

Saxon Street, Layburn Court, Heelands, Milton Keynes
MK13 7RA MILTON KEYNES
Reino Unido

  • De avião

    BIRMINGHAM INTL A 80,46 km / 50 milhas

  • De avião

    CRANFIELD A 15 km / 9,32 milhas - Transporte Pagante

  • De avião

    LONDON LUTON A 48,28 km / 30 milhas

  • De carro

    MOTORWAY 1 A 5 km / 3,11 milhas

  • De comboio

    MILTON KEYNES CENTRAL STATION A 4 km / 2,49 milhas

GPS:52.053043, -0.770344

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

RESTAURANT

Estimule o seu palato no Novotel. Desfrute de pratos locais e internacionais simples, mas autênticos, num ambiente descontraído. Quer pretenda comer ou apenas pedir uma bebida, o restaurante tem aquele toque especial que apenas encontrará no Novotel.

As nossas opções de alojamento

Todos os quartos Executive são espaçosos e incluem cama de tamanho Queen, banheira/chuveiro, sofá-cama, área de trabalho, TV e WIFI (a pagar), secador de cabelo, ferro e tábua de engomar, cofre, utensílios para chá/café. Até 2 adultos e 2 crianças.

Avaliações dos nossos clientes sobre o
Novotel Milton Keynes

Avaliações dos nossos clientes sobre o
Novotel Milton Keynes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.9/5  538 comentários

Classificação do TripAdvisor  4.0/5  1.609 comentários

Pleasant location

Nota Tripadvisor 4.0/5

matthewstr0h Negócios - Avaliação com certificação TripAdvisor

The hotel has been modernised in the main communal areas, although the bedrooms feel a little more dated, and air con only moves warm air around rather than properly cool the room. I like staying just outside the ‘city’ centre, so the location works well for me. All the staff were friendly and helpful, although seem a bit less families with the Accor Club membership because this will be first Accor I’ve stayed in where there was no welcome drink or anything else for club members.

Lovely stay, excellent facilities

Nota Tripadvisor 4.0/5

Excursion53256293035 Avaliação com certificação TripAdvisor

We stayed in MK for a weekend trip to London. The hotel is clean and nice, the pool was a winner with the kids although we had to book 30 min slots - breakfast service could be improved - I found the variety to be average. only 1 mile from the centre and Train station would recommend for families.

Not a clue

Nota Tripadvisor 2.0/5

sidude47485 Avaliação com certificação TripAdvisor

First was checked into the wrong room then my card was charged without authorisation. I would not stay here again. Shame as it has potential. Complained but didn’t receive even a response. Rooms also very basic and dated

All in all a good stay

Nota Tripadvisor 4.0/5

K58GB Avaliação com certificação TripAdvisor

We had 4 executive rooms at this 3 star hotel with pool. We stayed in September 2021. The receptionists were efficient & friendly despite being very busy. They even managed to get us a large multi-seated taxis at short notice. The rooms were fine. There was plenty of teas milk & coffee capsules even a small biscuit. The toilet being separate from the bathroom speeded up getting ready & the sanitiser on the wall stopped any transference of germs on door handles. The pool area needed a separate key card from reception & there was a slight delay in getting these & the pool towels as the receptionists were all busy still with check ins. The pool area was clean and warm, the sauna was working & on. The pool water temperature was nice & warm too. Breakfast was well arranged & had all the usual foods you’d expect at a perfectly adequate standard for a 3 star hotel. The evening bar staff were friendly & accommodating with our large party and it is the same area as the breakfast area. I had prepaid so check out was simple & painless. All in all a good stay.

Never Again! Hotel full of Asylum Seekers! Avoid Avoid Avoid

Nota Tripadvisor 1.0/5

mikeyboy247 Avaliação com certificação TripAdvisor

Appalling way of treating loyal customers assuming we would be happy sharing Hotel with Asylum Seekers, A long term booking to see our Daughter who had just given birth to our first Grandchild and at no point were we advised the Hotel would be full of Asylum Seekers! Upon arrival we noticed the Hotel had 3 security guards as we entered we realised why, Refugees and children everywhere!. The Lobby stank of Body Odour, could not get to receptionist x3 who were all dealing with the refugee's unreasonable demands! when we did try and check in we were rudely interrupted by yes you have guessed it Refugee's. Luckily we only used the Hotel to sleep in! I have nothing against Asylum Seekers but if they are homed here it should be exclusively and not be open to the public! Had I known. been advised I would have cancelled and booked elsewhere!

Nice (but untrained) staff

Nota Tripadvisor 2.0/5

racock Avaliação com certificação TripAdvisor

The guy who checked us in had only been there the week, and he was senior to the bar staff who were new that day. Everything seemed too difficult as the team just weren’t organised. The order for the dinner that our group pre-booked 4 days previously didn’t make it, so we had to re-order. Half an hour after that we were told that there was no lasagna, so many people had to choose something else. Then, half an hour later still, we were told that there was only one Margarita pizza, so some people had to change their orders for a second time. The first food arrived after about an hour and a half which was soggy and cold garlic bread, there were no chips, so sweet potato fries were substituted (I quite like them, but most of the group did not). Our room, that we thought was just a bit fausty, turned out to have a leak and most of the floor was sodden. Luckily we were able to change rooms. All up, not a great experience, despite a team who were clearly trying hard. Thankfully the company was excellent and made the event more than bearable.

Crap hotel

Nota Tripadvisor 1.0/5

Businesstraveler983 Negócios - Avaliação com certificação TripAdvisor

Toilets have not been cleaned, carpet is dirty, floors in all hotel are sticky, breakfast is not tasty and very poor. Staff is frindly but not efficient. It is clarly not at 4 starts level hotel. I did not tested the swimming pool as I did not trusted the hygene.

MotoGP Weekend

Nota Tripadvisor 4.0/5

HalesowenChapter Avaliação com certificação TripAdvisor

Stayed at the Novotel Milton Keynes over the August B/H weekend for MotoGP at Silverstone. The staff were very friendly and helpful. Food was good at breakfast and evening dinner. Rooms were clean and in good condition. Nice swim in the pool after a long day was also very welcome. Have stayed here several times and would stay here again

Nice place to stay!

Nota Tripadvisor 4.0/5

HJBradshaw Avaliação com certificação TripAdvisor

I went to stay in the Novotel to meet a friend. It is an annual meet up but was interrupted last year by the pandemic. As always the staff were very welcoming and helpful, and the rooms are spacious and clean. The breakfasts were ok but I had mine in my room as I am seriously disabled, and although they were late each day due to lack of staff the food was good. I did notice this time that they were more short staffed than before but they did everything possible to make the stay as good as possible. Due to Covid at the moment they are not cleaning the rooms every day so you jjst need to remember to ask for extra tea, coffee and milk etc or extra towels. The only negative experience was with housekeeping right at the end of our stay as we were getting ready to leave who barged into the room of my friend while she was in the middle of a phone call and was very rude to her, telling her she had to leave NOW! The member of staff then proceeeded to start moving some of my friend’s personal belongings including a £6000 violin and dumped them on the bed…We tried to explain (we were in adjoining rooms) that we had been allowed an extra hour for checkout as I am disabled, and that my friend was about to go and get a trolley to help me with my things, but this lady was not interested and continued to be extremely rude, ignoring both of us. My friend then moved her stuff into my room and the lady then wanted to come into my room, but I flatly refused and again explained I was disabled and we were in the process of leaving but I am on a mobility scooter and cannot manage my luggage myself, and I shut the door on her. We complained to reception who were very apologetic and took off the cost of the breakfasts and a big bottle of water I had had. However, inspite of this incident I would highly recommend this hotel and staff as being of a really good over standard and as we have been there many times before we have never had a problem until now, always enjoying our stays there.

Diana (at the front desk) was very kind and helpful

Nota Tripadvisor 4.0/5

Josephine L Avaliação com certificação TripAdvisor

Diana who works at your front desk was very kind and helpful to us. She is patient with my active son and took time to listen to our questions and answered them patiently. The lady (from housekeeping) who helped turning the sofa into a sofa bed for us was very quick and efficient too although it was her time to get off work. She was kind and friendly to my son too.

Worst hotel ever been

Nota Tripadvisor 1.0/5

renored05 Avaliação com certificação TripAdvisor

Customer Service was absolutely worst i have experienced .hotel itself bit dirty room smells dumb Food no no no do not take food from restaurant at hotel you order something you get something else as substitute without asking twice happened to us didn’t ask us. I got food poisoning 24 hrs i was inside my room my fish was very under cooked. The only positive pool indoor. Reception bit smile will be much better customer service Moody most of the time not all of them Regret all the way to stay there communication between staff null very disappointed

Poor execution of Service

Nota Tripadvisor 2.0/5

TravellingFromLondon Avaliação com certificação TripAdvisor

Was not a great stay with multiple hiccups: given keys that don’t work, then given keys that work and one of the 2 rooms booked was occupied. Told over the phone that my swimming session booking was valid but then on arrival told it was not valid. Then told it is valid and that the pool has capacity for 13. There was 11 in there already so don’t understand how adding 5 more would be complying to social distancing rules. This resulted in a confrontation between guests, the other guest going to complain to reception who comes over and accuses us of being rude to another guest without hearing both sides of a story. One of our showers was not working And this was never resolved and the level of moisture in the room was so high it felt like we were in a steam room. Staff were clearly overwhelmed and Clearly weren’t support well.

Dear TravellingFromLondon, Thank you so much for sharing your feedback, as it is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am sorry to hear about your experience. Unfortunately the pool door was broken and we could not control that. We did fix this issue and everything is working with more control and security. It is difficult for all of us to come back to the new normality and sometimes we made mistakes, I do apologies for that. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back to Novotel Milton Keynes in the future. Alfredo

Pleasant stay.

Nota Tripadvisor 4.0/5

swl168 Negócios - Avaliação com certificação TripAdvisor

Received a nice welcome at check-in and, having acknowledged my Platinum membership, I was a little disappointed that I was not offered a room upgrade. I stayed 2 nights on a Saturday and Sunday. Sunday morning breakfast was very busy with families and children, some obviously just finished having a swim. Went for a swim late Saturday evening, hoping it would be quieter, but still busy with families and private swimming lessons. I asked if there was any chance of a room upgrade for my second night and reception was very helpful and managed to find one. The executive room has a fridge, complimentary bottled water, coffee maker, Bluetooth speaker and extra toiletries which the standard room does not have. Monday morning breakfast was much more peaceful with only a few tables occupied. There was a good array of cereals, bread, juice, fruit, cold meats and typical cooked breakfast selection. Parking was free as long as you register at reception.

Hi swl168, Thank you for choosing your stay with us. I am delighted to see that you are already a Platinum All Member. I am sorry that we could not upgrade you on the first night as we do not have very limited executive room and the hotel was full. I am glad that we manage to offer you on Sunday the upgrade and you could enjoy of the benefits of the Exec room. I feel sorry to hear that you could not use the pool as you would like due the volume and also on Sunday due the lesson. Glad that you enjoy our breakfast in the end. We looking forward to welcome you soon, Have a sparkling day. Alfredo

Unimpressed. Cheap for a reason.

Nota Tripadvisor 2.0/5

Noodlecat Avaliação com certificação TripAdvisor

When we arrived at around 5pm we were given a key card for our room. We also told that there was a waiting list on the pool and the wait would be 1hour - 90mins. Fine I said. We'll call you they said. On arrival at the room, the keycard did not work so I had to leave my family to go back to the reception. The receptionist came up with me and kindly sorted it out. On entrance to our room we found that it had not been set up for 2 adults and two young children. There were no pillows or duvet for the sofabed so I had to ring reception to sort this out. A man from housekeeping arrived 10 minutes later and rather grumpily took a look and had to go outside ring his supervisor. He came back and sorted it out. Fine. After 75 minutes we still hadn't had a call a out swimming so I tried ringing them myself. Frustrated I went downstairs with my 9 year old daughter and asked how long it would be? She went to look at the list and asked her colleague and I could tell from her body language and facial expressions that we had clearly been forgotten. She didn't admit this and said it would a while longer..."how long?" I asked. "Depends how long other people are" she said. That's not "good enough" I said. A young boy came up beside me, gave his room number and in answer to the same question was told "40 minutes". When I trudged upstairs with a very disappointed child the phone magically rang five minutes later..."The pool is free". Hallelujah! We went swimming and that was fine. I'd promised the girls some lovely hot chocolate in our room only to find we had two mugs between four people.....Never again.

Hi Noodlecat, Thank you very much for you review and I am sorry to hear that the experience was not the best. In School holidays time we have to have a waiting list for the pool as we can not have many people on the pool together for health and safety hope you understand that. The issues with housekeeping is being dealt with the manager already and we do apologize for the inconvenient as this should not happened. Please next time you visiting us let us know we would make sure that you would have great time with us. Thank you very much, Alfredo

Dissapointing service

Nota Tripadvisor 4.0/5

Graeme W Avaliação com certificação TripAdvisor

The hotel and facilities are OK. The breakfast is usually very poor quality so I no longer include it in my booking. On this trip the room and facilities were fine however the staff were not living up to the normally high standards for an Accor Hotel. Bar man was exceptionally rude and confrontational when I presented his with my free drink voucher which he refused to accept. It is dated on your day of arrival but can be used at any time during your stay. As I was staying 2 nights and wanted to use it on my second night he refused to accept it , made we walk over to reception and get them to change the date on it - and with real attitude as well. With regards to check out I am still waiting for my email invoice so again I will have to waste my time chasing this. I have been using this hotel for years and this is the first time I really noticed the quality of the staff was poor

Hi Graeme W, Thank you very much for you time to review our hotel, I am really sorry to hear that your last experience when not well I must appreciate that feedback this to me in order fix it. We definitely will retrain the team in terms of customer service and attitude as you well know this is not normal. I hope by now you would get your invoice otherwise please can I kindly ask you to sent and email to h3272@accor.com and we would sent to as soon as possible. Please let us know next time you would be visiting as we would make sure that you stay would top. Have a sparkling day, Alfredo

Great value hotel. Good for dog owners.

Nota Tripadvisor 4.0/5

U2446YCmattd Famílias - Avaliação com certificação TripAdvisor

This is a great value hotel and is situated just over the road from one of Milton Keynes woods which makes it ideal for dog owners. Rooms were clean and well equipped. Downsides were the TV didn't have any signal and the room was too warm with no AC. Breakfast was excellent, well stocked and regularly refreshed. It also has a leisure pool which we didn't use but lots of other families did. Will definitely stay again when down this way.

Hi Matt, Thank you very much for a lovely review. We are delighted to see that you have a great time with us and that you find a hotel dog friendly. I am sorry that we could not make your room to the temperature that you like and the tv did not work properly. I am sure that my team would be happily to assist on that. Perhaps next time you would be able to use our leisure facilities...:) Have a sparkling year. Alfredo

Great

Nota Tripadvisor 4.0/5

ozbex Famílias - Avaliação com certificação TripAdvisor

very lovely location and i love the atmosphere. swimming pool and steam room(although the steam room is small). The breakfast is a bit slow as we have to wait for bread etc and they need a bigger space for breakfast.I will go back again

Hi ozbex, Thank you very much for you time to review our hotel. I am delighted to see that you have a great time with us even-though part of the facilities feels small. As we are in high season it is more difficult to cope with all our guest in the same time therefore we put traffic light advertising the guest. We will definitely have a look another option for the future. Have a sparkling day and happy new year. Alfredo

Good hotel but bad customer service

Nota Tripadvisor 4.0/5

princem0072019 Negócios - Avaliação com certificação TripAdvisor

I have always stayed at this hotel but on this occasion I met a rude receptionist who did not care if I was a member of the accor or their regular customer. But finally I was served by a different receptionist who was nice. Please Novotel train your people how to speak to customers, specially frequent lodgers.

Hi princem0072019, Thank you very much for you time to review our hotel. I am sorry for not make your experience top from the begging and apologize for the customer service provided in the first steps. I am glad that another talent for my team turn to a better position. We would definitely look into it and make sure that we have consistency to delivery experience. Wishing you a happy new year. Alfredo

Simply the Best

Nota Tripadvisor 5.0/5

X325BHdavidg Negócios - Avaliação com certificação TripAdvisor

Perfect - I cannot thing of a single word that describes better the warm welcome and the feeling of being special during my stay, All members of staff are polite and courteous with nothing being a problem, from the moment of check in to check my stay was PERFECT

Hi David G, Thank you very much for such a lovely review, we are delighted to see that you experience with us was PERFECT. The team and I we are very pleased that you can perceive the hospitality that we delivery. Glad that you feel special with us. We looking forward to welcome you anytime soon. Have a sparkling day, Alfredo

Like home from home

Nota Tripadvisor 5.0/5

monki80y Negócios - Avaliação com certificação TripAdvisor

Alfredo and his team go that little bit further to make you feel part of the team. The staff are like friends rather than hotel employees nothing is too much trouble. The rooms are clean, beds are comfortable and food is great. Strongly recommend staying here if you're in the area.

Hi monki80y, Thank you very much for such a lovely review, we are delighted to see that your experience is 5* with us. We really like the close approach with our guest in order to feel like home. Glad to see that you can feel our rooms clean, bed comfortable and great food. Have a sparkling day. Merry Christmas, Alfredo

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