Hotel Mercure Paris Velizy

This hotel is extremely dis functional and not fit for purpose on many levels…I have photographic evidence and practical thoughts for must improvement. Probably the two most important aspect off staying in a hotel is security and cleanliness which has to be said this hotel lacked on both accounts extremely poorly.

Nice enough room, not overly large but ok. No checkin desk, they meet you with iPhones and seat you in the small lobby, but it leads to crowding and a bunch of luggage strewn everywhere, maybe they need to rethink this concept. One of two elevators inoperable for a couple days made the lobby congestion worse. Good hot water and pressure, but we really prefer showers rather than stepping up into a bathtub with a small glass cover near the shower head- always feel like I’m going to slip, and it’s so narrow to stand in and turn around. Restaurant and bar fair and service not great- but good breakfast! Location is tough to access and only positive is you can walk to the nearby mall or public transportation.

4 star hotel does not pull. The decorative pillows in the room were dirty, apparently they had not been washed for a long time. you won't get an omelette at breakfast. there is a huge stove, with small frying pans, and everyone fries their own eggs. which is very inconvenient and creates chaos and dirt around

I have returned from a 3 night stay with 53 guests and had an amazing pleasant experience. On my first day we came early but much to my surprise the manager Cedric and Flavia went above and beyond to ensure we got our rooms early. Throughout our stay the staff were very warm, friendly and accommodating. The communal areas are really nice aswell as the bedrooms, which are large with comfortable beds, hot drinks facilities and a snack with a minibar with free water that’s topped up daily. There is always a member of staff present greeting everyone with a warm smile. The location is next to Westfields, which is ideal. I was in search for a hotel that I’m able to come with a group few times a year and this has ticked all the boxes- I look forward to coming next month and Cedric and the staff are a true asset to the hotel and definitely worth a recommendation as even my group were full of compliments. Many thanks for everything it has been greatly appreciated. Shabana

We arrived after a journey of 16 hours. We queued as a group of 42 to get our room keys and then for the lifts. Rooms are very large, mine had a walk in shower and bathroom, a large comfy bed, then there were some bunk beds too. From the outset one of the spot lights in the bathroom over the mirror was faulty flickering on and off. I went to reception to try and resolve. I was told it could not be sorted on a Friday night, would need to be fixed by mr technical. I explained I wanted to use the shower room and bathroom, there were no free rooms. I suggested the manager remove the spot light until the next day. This he did but in 3 to 4 days this was never fixed. Housekeeping made the bed each day but didn’t restock loo paper or tea bags or water. Requests to reception were ignored. I borrowed from other guests. Having sent a request for a veggie meal each day. No veggie hot meals were available. The restaurant suggested I eat the fish! Despite having contact with the manager no changes were made during my stay and all my requests were met with sniggers and rudeness. I hope my coach operator can get more of a response than I could. Not even a sorry was forthcoming